You are completely missing the point. In Gemma's case she has been harrassing the Rep on a daily basis. I was hoping that he would address. I figured she must be up on the casino to keep playing there. If she is up, what is she bitching about? Also, he comped her more then any other casino would. I have closed my account at Betspin as well but mostly because I didn't like the game offerings. I lost as well, but did I ask for comps? No, they are not obligated under any circumstances and to attack a casino like this is not right. If you don't like it, move on to the next casino!
The point is that as a paying customer who.has praised this casino I'm no longer satisfied. Expressing that opinion is not an attack but an expression of an opinion.
It is my view, one which I have formed over time and with regard to my own experiences and expectations. You may agree, you may disagree. Entirely your prerogative.