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Question Gala Casino Rep

Discussion in 'Online Casinos' started by dobbul, Oct 6, 2014.

    Oct 6, 2014
  1. dobbul

    dobbul Experienced Member MM

    Occupation:
    Nurse
    Location:
    Greenock, Scotland. UK
    Hi,

    Does anyone know what's happened to Ciara, Casinomeister Rep for Gala Casino? I've sent her 2 PM's; 2nd and 22nd September but thus far, haven't had a reply. I do see that she's not been online since 3rd September, so little bit disappointed I didn't receive a response to my first PM :(
     
    Last edited: Oct 6, 2014
  2. Oct 7, 2014
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Reps of Accredited Casinos are obliged to respond to PMs in a reasonable time-frame.
    It seems clear that they have not in your case, so report it to CM or Max.

    KK
     
    2 people like this.
  4. Oct 8, 2014
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thanks KK, Bryan has been alerted to their absenteeism. FWIW I've got a number of PAB'd Gala Casino issues that I'm having problems with too, so it seems it's not just the forum members that are being ignored lately.

    IMO Gala needs to step up to their Accred responsibilities ASAP, meaning now.
     
    1 person likes this.
  6. Oct 9, 2014
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW the Gala people have told us that the outstanding PABs are in progress and that someone will be stepping up to hand the rep duties. I believe Ciara has been promoted to a level where forum duties are no longer on her plate.
     
    1 person likes this.
  8. Oct 9, 2014
  9. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Well as happy as i am for Ciara, wouldn't a good reason to have promoted someone be their dedication to their current tasks? she could have let the people she was dealing with here, you included, know what was going on, i.m.o.

    Good to know they will be on the case again soon.
     
    1 person likes this.
  10. Oct 9, 2014
  11. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Not saying I'm in love with the way they've fumbled things recently, just letting folks know where things were at.
     
    3 people like this.

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