They are in accredited section, that's why I decide to play there. And I think that I have to wait more than a week to get any information about my documents I send is unacceptable. I always send the same ID copie to all casinos and I never had any problems and normally my documents was approved in the same day or the next one. So I cant play, I can't withdraw and can't do anything.
This is what has often puzzled me. The same documents should either be OK or not OK. This shows that an objective approach is not being used to verify documents. Effectively we have opinion, not just fact, being used. If WE present opinion as fact, we get pulled up on it (especially by Nifty
), so when casinos appear to do the same, they should expect the same treatment.
On top of this, there is so much secrecy surrounding the issue, and sometimes when there is a deeper investigation, it turns out the casino has made a mistake, or the player has made a trivial error that can easily be corrected if there was proper communication. An error such as their scanner cropping the edge of a document when in auto mode, or the scanner defaulting to 150dpi when the casino has a minimum standard of 300dpi.
Instead of telling the player that they have accidentally cropped an edge or it is wanted at 300dpi, they waffle on about it being "blurry" or "unclear", and just ask that it is sent again. The player has no idea that their own hardware is working against them, so when they do send it again, it again gets rejected.
You may find that a simple error is what has happened in your case, but the casino have just clammed up for 2 weeks. Other casinos may not see a trivial error as bad enough to reject the documents, which is why these other casinos have accepted them.
Other trivial errors can also cause this, such as spelling slips, or middle names/initials (do you include them or not).
The main problem is that when even a trivial error is spotted, the casino sometimes assumes you are a fraudster, so rather than trying to help you get it right, they follow a procedure that is designed to catch you out so as to convert their initial suspicions into enough evidence to formally brand you a fraud. Non communication is actually one of these tactics, designed to buy the casino time to fish for more evidence, but at the same time to BS you into thinking you (now deemed guilty) have gotten away with it, and just need to be patient.
Most telling of all is where a player has accounts at a number of casinos in the same group, and sends the same documents to all, having all pass them bar one. Some of these odd cases have been down to who is on duty when your documents get looked at, and it happening to be the one member of the verification team who's opinion differs from the others that have passed the same documents.
I have had this BS happen to me twice, but so far not had any winnings confiscated. Same and genuine documents, but two mistakes made during verification that meant I was branded guilty until proven innocent. I was also asked for notarised documents out of the blue by an accredited casino, one I had played at for years. However, I sent them the usual ones and informed them that I would send the notarised ones once I had found a notary and had it done, and they then said I needn't worry as they will accept what I just sent.
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