Withdrawn: Futuriti won't discuss player issues in any detail

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A recent PAB has revealed that Futuriti Support will not discuss player issues in any meaningful detail. They make claims against the player but will provide no supporting material or evidence. Support claims that all such information is "secret" and available only to their Security department. In other words any dispute between a player and the casino goes no further than the "he said, she said" stage: it's the player's word against the Support person's claims and that is deadlock. The bottom line is that no real resolution of player issues is possible.

Be Aware: issues regarding Futuriti (futuriti.com) are not resolvable under the current casino policies. Any player issue regarding this casino can only be forwarded to them, we can't pursue it as we normally would. If and when the casino decides that they are able to cooperate with the Pitch-A-Bitch process this Warning can and will be revisited. Until then Futuriti players are pretty much on their own. Players are advised to proceed with extreme caution.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The casino people have contacted us, asked what they need to do to clear their issues and given this statement:

<<player's name removed>> was blocked TEMPORARILY until the investigation is completed. This issue is still being investigated, so please add this information to the warning at your website, otherwise the information will be considered to be a defamation. We are in touch with the player to investigate this issue collaborately and find out all the details.

They are referring to the case that precipitated the Warning post. If and when that player confirms their claim I'll update here again accordingly.

Update: the player does confirm that discussions are underway.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
The casino has been fairly responsive to recent issues so I'm putting the Warning "Under Review". If things go well for the next 90 days then the Warning will be withdrawn and archived. If not ... back to full Warning status it will go.
 
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