Hi,
I've only come across this site as I have potentially a serious problem with Freaky Vegas casino.
I deposited on Wednesday (I hadn't seen the warnings, unfortunately) and won a decent amount and withdrew.
I went to check on the withdrawal, yesterday and the website has been shut down.
The fact the money is crucial to me getting through Xmas means I'm now panicking that not only have I lost my deposit but also my winnings. Not even sure where to start? The casino hasn't responded in two days.
Any help would be greatly appreciated!
Ah, that is unfortunate. I didn't know it had been shut down. As you will be aware by searching them here, they originally came on board and gained accreditation, a recognized and known rep etc. so all was hunky-dory - for a very short time. There were a few issue with late payments, but the real indicator of problems came with them not tracking UK players for the affiliates and then their rep went AWOL.
To cut a long story short they ended up in the rogue pit, the quickest ever CM 'fall from grace' I ever saw. Bizarre, and Bryan and the affs are still waiting for answers.
OK, as you are a UK player is it just the .co.uk site that has vanished, or the .com MGA licenced one too? You should have statutory protection for deposits firstly via the UKGC's funds rules and secondly via your payment method for non-delivery of goods or services if the business has ceased trading.
Based of what you've said the easiest and best procedural method would be the protection of funds via UKGC - you should be paid out all your owed cash as it should be held separately from the rest of the casino or licensee's finances. This is the optimal resolution, but to be honest given the events surrounding this site it wouldn't surprise me if that failed.
You could try a PAB here via MaxD, but given the lack of communication from this lot and previous behaviour I'm not sure how effective it would be, if he could get any joy from them at all.
IF they have ceased trading they are obliged to communicate to you how to retrieve funds and the timescale, maybe this will occur.
If all else fails, then it would have to be protection of funds via your payment provider although this is a last resort and shouldn't really have to happen if the casino has adhered to their licence.
Sorry to hear you've had these issues.