- Joined
- Jun 5, 2010
- Location
- Ekaterinburg, Russia
Hello,
I've made a playthrough on Fortune Reels 30GBP free chip and wanted to withdraw my awesome 450GBP, but in a 5 days I received an email that my withdrawal was reveresed. On my account balance I've found silly 25 of my deposit and live chat operator said that my winnings were voided by the decision of "casino manager".
The reason is INCORRECT CURRENCY, as they explained GBP are only for the UK residents.
But:
1) There is no such a point at their T&C
2) I've played at other Rivals and there cashed out freechips and deposit bonuses in GBP without any hesitation.
Of course I understand that withdrawing 100GBP is not the same with 450, but as for me it looks like that they are just too greedy.
Their behaviour is so roguish, please advise me what shall I do
I've made a playthrough on Fortune Reels 30GBP free chip and wanted to withdraw my awesome 450GBP, but in a 5 days I received an email that my withdrawal was reveresed. On my account balance I've found silly 25 of my deposit and live chat operator said that my winnings were voided by the decision of "casino manager".
The reason is INCORRECT CURRENCY, as they explained GBP are only for the UK residents.
But:
1) There is no such a point at their T&C
2) I've played at other Rivals and there cashed out freechips and deposit bonuses in GBP without any hesitation.
Of course I understand that withdrawing 100GBP is not the same with 450, but as for me it looks like that they are just too greedy.
Their behaviour is so roguish, please advise me what shall I do