Roguish Fortune Reel denies a withdrawal

Max66ru

Dormant account
PABnononaccred
Joined
Jun 5, 2010
Location
Ekaterinburg, Russia
Hello,

I've made a playthrough on Fortune Reels 30GBP free chip and wanted to withdraw my awesome 450GBP, but in a 5 days I received an email that my withdrawal was reveresed. On my account balance I've found silly 25 of my deposit and live chat operator said that my winnings were voided by the decision of "casino manager".

The reason is INCORRECT CURRENCY, as they explained GBP are only for the UK residents.

But:
1) There is no such a point at their T&C
2) I've played at other Rivals and there cashed out freechips and deposit bonuses in GBP without any hesitation.

Of course I understand that withdrawing 100GBP is not the same with 450, but as for me it looks like that they are just too greedy.

Their behaviour is so roguish, please advise me what shall I do
 
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coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
many casios have this rule for gbp.

i looked on the fortune reel page and indeed couldnt find it in their terms.

but they can explain it as you looked for an advantage and thats enough to void your winnings, as what you did can be considered as kind of strategy to use gbp to gain more profit compared to us$ etc..

imho they should pay you as its not clearly stated in their terms that gbp can only be used by uk residents.

you can try to contact thre rep here on board but it seems their decision is final:(



cheers

coxwel
 

Max66ru

Dormant account
PABnononaccred
Joined
Jun 5, 2010
Location
Ekaterinburg, Russia
many casios have this rule for gbp.

Yeap, I knew this. That's why I'm playing with euros at playtech. But as I said it's not mentioned anywhere and also I don't have any problems with other rivals

Also why not to pay me in EUR rather than cancel my winnings :D
that's all because it was a freechip a suppose...
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
It is unwise to play in GBP if you are not a UK resident. It just looks like you are "up to something", and draws attention to your account. I am surprised other Rivals didn't spot this. They would expect a Russian player to be using the US Dollar, and a European player to be using the Euro (where offered), or the US dollar. UK players are expected to use the GBP, or the US Dollar, or even the Euro. In this respect, the UK players are lucky, since playing in our own currency ALREADY gives us the advantage:D Some casino INSIST on UK players using the GBP, but I am more than happy to oblige;)
 
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