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First deposit bonus

Discussion in 'Casino Complaints - Bonus Issues' started by tonyuk, Sep 19, 2012.

    Sep 19, 2012
  1. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    EDIT: Desert Nights have corrected this for me and given me the bonus, Many thanks to them. :)

    Hiya!
    This is my first post here, sorry it's a question.

    On a first deposit, is it the norm to have to enter a code to get the first deposit bonus?

    I just joined a casino (listed in accrededited casino's) deposited $20 as it said you get a 200% first deposit bonus.
    Started to play but after I had played about a fiver or so still hadn't got the $40 bonus.
    Checked there promotions page and found the code but it wouldn't work.

    Contacted them through chat and they said I couldn't have it now as should of used the code before I started playing! I didn't know this as the casino's I have joined in the past have just added the first deposit bonus automatically.

    Is this the norm now as I feel quite let down by this.

    Tony :-(
     
    Last edited: Sep 19, 2012
  2. Sep 19, 2012
  3. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Hi there :D

    Yes, it is quite normal that you need to enter a code for certain bonuses. This is usually very well pointed out in the terms and conditions for the bonus.

    Although I must say it sounds a bit strange that they did not manually credit your welcome bonus. Not the best way to treat a new customer in my opinion. They could have given you some goodwill since you are new to this casino. Maybe you could send a private message to their rep.
     
    1 person likes this.
  4. Sep 19, 2012
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    What Rainmaker said! :thumbsup:

    The rule is - there is no rule! Some casinos do require the player to claim the bonus, some do not - even casinos on the same software can have different requirements.
    Another reason why it's important to always read the bonus T&Cs carefully before depositing & playing at ANY casino.

    KK
     
    3 people like this.
  6. Sep 19, 2012
  7. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    Thanks for the replys,
    They did send me an email after I said I wouldn't deposit again with a free $7 thing but it's not the same as $40 so won't even reinstal it again.

    I could understand if I had spent all my deposit but had only spent a bit before I realised and found I had to enter a code. :(

    I do read the terms normally but but only scan through for wagering requirements and if accept my debit card type and so on, I just assumed the bonus would be put on automatically like the other few I have joined.

    My bad really for wondering away from my normal casino's I play. well lesson learned lol


    How do I find out the rep and do you think he would reall be able to help?

    Tony :)
     
  8. Sep 19, 2012
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
  10. Sep 19, 2012
  11. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    oo Can't seem to find there rep in the list even though they are in the Accredited list unless i'm going blind lol

    Does it meen they are not as accredited as the others in the list as they have no little medals after there logo, and no rep or anything?

    Sorry new to this site so not sure what is what yet :what:

    Can I post the casino name here to see if anyone knows the rep?

    Tony :)
     
  12. Sep 19, 2012
  13. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    Just to add to the good advice above, It's not even a rule that goes Casino by Casino.

    For example, we have our standards offers for new players that are applied automatically, but a deal we have with a handfull of our affiliates requires players to enter a voucher code on the registration page in order to redeem a special bonus. (this is all carefully explained in an e-mail they are sent, plus in the T's and C's)

    If a player forgets to or is not aware of the need for the code we would go back and apply it manually, assuming they did not try to rerdeem some other offer from a different affiliate at the same time, so it's certainly a good idea to ping their rep here and see if they can help. Hope it works out for you.

    IanO

    Edit: If you don't want to name the casino just yet, PM me and I will try to find you the reps details.
     
    1 person likes this.
  14. Sep 19, 2012
  15. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    Thanks IanO,

    If it's not going to get me in trouble on my first post then I don't mind posting the casino's name as it may help someone else if they do the same as me and lose the bonus.

    Its called
    Desert Nights Casino

    I have looked in the list again but can't find the rep.

    Not to worry if he/she can't be found.

    One good thing though, At least I only deposited $20 instead of $100 like I normally would as would of been really annoyed if I missed out on $200 bonus lol

    Tony :)
     
  16. Sep 19, 2012
  17. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -

    Here is the correct rep: http://www.casinomeister.com/forums/members/sloto.html :thumbsup:
     
  18. Sep 19, 2012
  19. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
  20. Sep 19, 2012
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Given that they credited you with $7 I would guess the casino is Slotocash which is powered by both Rival and Realtimne Gaming. If its the latter as long as you still havent started playing you can still enter the code after depositing and still get the bonus.

    If this isnt slotocash you can send a pm (private message) to the rep here and ask for an explanation.
     
    1 person likes this.
  22. Sep 19, 2012
  23. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    deja vu IanO ;)
     
  24. Sep 19, 2012
  25. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    Thanks both, not sure what to write now though hahaha
    I don't want to sound desperate as not, just out of principle more than anything.


    chuchu59, I had started playing, about $5 or $6 before I checked there promotion page as was wondering when I was going to get it added.

    Tony :)
     
  26. Sep 19, 2012
  27. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    Ok, Have private messaged the rep, lets see what the outcome is.

    Please wish me good luck as think I may need it :(
     
  28. Sep 19, 2012
  29. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Good luck:thumbsup:

    I doubt that she will credit the bonus after, but you never know...

    I saw in your profile that you had mentioned Desert Night as the "worst casino". That might will put her off just a little:p
     
    1 person likes this.
  30. Sep 19, 2012
  31. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk

    Well to be truthfull, this is the first time I have really had a bad experience with a casino as normally stick to the same ones/group so didn't know any other to put.
    Maybe being to honest and having that won't do me no good this time round but you never know my view might get changed yet and I will remove it lol
     
  32. Sep 19, 2012
  33. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    ...and I'm not always trying to make fun of newbies, so sorry about that. I'll try to behave;)

    Just remember that this is one of the good casinos, and they are accredited here.
    You might can see it as a bad experience but at the same time as a lesson.

    Also remember that it is the same for all RTG casinos. They never credit the bonus automaticly. You always need to put a code in before you deposit.
     
  34. Sep 19, 2012
  35. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    Yep, can understand that, this is why I think it's best I stick with just the one's I know and not get tempted to join others again with offers :thumbsup:
     
  36. Sep 19, 2012
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    That's what they say but in reality you can deposit first and then enter the code and it will still work.
     
  38. Sep 19, 2012
  39. tonyuk

    tonyuk Dormant account

    Occupation:
    self employed
    Location:
    Leicester, uk
    Desert Nights Casino Has now given me the bonus so many thanks to them for understanding.


    It's nice to see some do care and my faith has been restored.

    I feel all warm anf fuzzy now hehe :thumbsup:
     
    2 people like this.

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