1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Eurogrand ( William Hill Owned I Think)

Discussion in 'Casino Complaints - Bonus Issues' started by DomDom, May 10, 2016.

    May 10, 2016
  1. DomDom

    DomDom Dormant account

    EUROGRAND Quite often have offer like this weekend deposit £50 and get £50 free bonus up to 3 x a day until Wednesday, they had this last week or 2 weeks ago too.

    So after losing £150 for 3 days straight today i win £750 after clearing the wagering, but it won't let me withdraw, so I go online chat and they tell me i still have to wager £15,800 lol yes 16k so as we dig deeper my balance is showing £751 on the download version of the casino, but live chat are telling me my balance is £816, so I login and yes they are right, so i have 2 different balances, £751 download and £816 webpage. I only ever login to the download so when my balance was £0 i would deposit again, but every time i deposited i was accumulating the wagering to every bonus, because i didn't know i had a balance on a different part of their casino.

    I was trying to tell them that I only deposited when my balance was £0, that is what it was showing on the download, they said i could have declined the £5 bonus but that isn't true, i had to accept it to get the £50, when the balance was only £100 i assumed i couldn't have both bonuses, why should i have to check their webpage to see if it's there, it didn't even cross my mind..

    I was in a lose lose situation, i keep depositing and can never really cashout, they said if they cancel all the bonuses i will lose the money I won, I think this is so unfair, it feels like i've been cheated, conned or whatever term you want to use.

    I was calm and i said this is all bull sh1T to be honest and i had this message

    Charisth: Please take note that any profanity words are not accepted on this chat. This serves as your warning.
    Thanks for contacting William Hill. Have a good day!

    any ideas on what i can do? they won't budge, do they have a casino rep here?

    thanks in advance
  2. May 10, 2016
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    No rep on the forum AND Eurogrand are in the Rogue Pit, which means you can't PAB.
    (Unless Bryan is prepared to make an exception)

    I don't like sending you elsewhere, but maybe another "watchdog" site can help you - though with this group's track record, that doesn't seem very likely.

    Or you could try making a complaint through the UK Gambling Commission's mediator - the information about this SHOULD be on the casino website.

  4. May 11, 2016
  5. Perez777

    Perez777 Experienced Member

    Online poker player
    Send them a letter:

    You must register/login in order to see the link.

Share This Page