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Eurogrand ( William Hill Owned I Think)

Discussion in 'Casino Complaints - Bonus Issues' started by DomDom, May 10, 2016.

    May 10, 2016
  1. DomDom

    DomDom Dormant account

    Occupation:
    Office
    Location:
    Newcastle
    EUROGRAND Quite often have offer like this weekend deposit £50 and get £50 free bonus up to 3 x a day until Wednesday, they had this last week or 2 weeks ago too.

    So after losing £150 for 3 days straight today i win £750 after clearing the wagering, but it won't let me withdraw, so I go online chat and they tell me i still have to wager £15,800 lol yes 16k so as we dig deeper my balance is showing £751 on the download version of the casino, but live chat are telling me my balance is £816, so I login and yes they are right, so i have 2 different balances, £751 download and £816 webpage. I only ever login to the download so when my balance was £0 i would deposit again, but every time i deposited i was accumulating the wagering to every bonus, because i didn't know i had a balance on a different part of their casino.

    I was trying to tell them that I only deposited when my balance was £0, that is what it was showing on the download, they said i could have declined the £5 bonus but that isn't true, i had to accept it to get the £50, when the balance was only £100 i assumed i couldn't have both bonuses, why should i have to check their webpage to see if it's there, it didn't even cross my mind..

    I was in a lose lose situation, i keep depositing and can never really cashout, they said if they cancel all the bonuses i will lose the money I won, I think this is so unfair, it feels like i've been cheated, conned or whatever term you want to use.

    I was calm and i said this is all bull sh1T to be honest and i had this message

    Charisth: Please take note that any profanity words are not accepted on this chat. This serves as your warning.
    Thanks for contacting William Hill. Have a good day!

    any ideas on what i can do? they won't budge, do they have a casino rep here?

    thanks in advance
     
  2. May 10, 2016
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    No rep on the forum AND Eurogrand are in the Rogue Pit, which means you can't PAB.
    (Unless Bryan is prepared to make an exception)

    I don't like sending you elsewhere, but maybe another "watchdog" site can help you - though with this group's track record, that doesn't seem very likely.

    Or you could try making a complaint through the UK Gambling Commission's mediator - the information about this SHOULD be on the casino website.

    KK
     
  4. May 11, 2016
  5. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Send them a letter:

    You must register/login in order to see the link.
     

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