EUROGRAND Quite often have offer like this weekend deposit £50 and get £50 free bonus up to 3 x a day until Wednesday, they had this last week or 2 weeks ago too.
So after losing £150 for 3 days straight today i win £750 after clearing the wagering, but it won't let me withdraw, so I go online chat and they tell me i still have to wager £15,800 lol yes 16k so as we dig deeper my balance is showing £751 on the download version of the casino, but live chat are telling me my balance is £816, so I login and yes they are right, so i have 2 different balances, £751 download and £816 webpage. I only ever login to the download so when my balance was £0 i would deposit again, but every time i deposited i was accumulating the wagering to every bonus, because i didn't know i had a balance on a different part of their casino.
I was trying to tell them that I only deposited when my balance was £0, that is what it was showing on the download, they said i could have declined the £5 bonus but that isn't true, i had to accept it to get the £50, when the balance was only £100 i assumed i couldn't have both bonuses, why should i have to check their webpage to see if it's there, it didn't even cross my mind..
I was in a lose lose situation, i keep depositing and can never really cashout, they said if they cancel all the bonuses i will lose the money I won, I think this is so unfair, it feels like i've been cheated, conned or whatever term you want to use.
I was calm and i said this is all bull sh1T to be honest and i had this message
Charisth: Please take note that any profanity words are not accepted on this chat. This serves as your warning.
Thanks for contacting William Hill. Have a good day!
any ideas on what i can do? they won't budge, do they have a casino rep here?
thanks in advance
So after losing £150 for 3 days straight today i win £750 after clearing the wagering, but it won't let me withdraw, so I go online chat and they tell me i still have to wager £15,800 lol yes 16k so as we dig deeper my balance is showing £751 on the download version of the casino, but live chat are telling me my balance is £816, so I login and yes they are right, so i have 2 different balances, £751 download and £816 webpage. I only ever login to the download so when my balance was £0 i would deposit again, but every time i deposited i was accumulating the wagering to every bonus, because i didn't know i had a balance on a different part of their casino.
I was trying to tell them that I only deposited when my balance was £0, that is what it was showing on the download, they said i could have declined the £5 bonus but that isn't true, i had to accept it to get the £50, when the balance was only £100 i assumed i couldn't have both bonuses, why should i have to check their webpage to see if it's there, it didn't even cross my mind..
I was in a lose lose situation, i keep depositing and can never really cashout, they said if they cancel all the bonuses i will lose the money I won, I think this is so unfair, it feels like i've been cheated, conned or whatever term you want to use.
I was calm and i said this is all bull sh1T to be honest and i had this message
Charisth: Please take note that any profanity words are not accepted on this chat. This serves as your warning.
Thanks for contacting William Hill. Have a good day!
any ideas on what i can do? they won't budge, do they have a casino rep here?
thanks in advance
