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Entropay Issue

Discussion in 'Payment Processing Issues' started by Dagobert, Jul 10, 2014.

    Jul 10, 2014
  1. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Hi have any of you members experienced difficulties with Entropay?

    Of course they don't let you purchase anything without loading the card with sufficient amount.
    So purchases can not go through if not aka the card can never be in negative balance.

    They operate with two terms actual balance and balance.

    I have had 4 purchases in July and my actual balance was 4 euro (720 euro balance) yesterday.

    Today I was paid 508 euro after of course the insane service fees. So my actual balance should be 512 euro.

    Well it is not. The actual balance is now 143 euro (861 euro balance).

    I have contacted support.

    Anyone else been through this?

    -D-
     
  2. Jul 10, 2014
  3. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Fraud

    Somebody has used my details through ticket surf.

    What is my next action.
    I have blocked the card. Should I contact police in my country?

    -D-

    PS: Last time I ever use Entropay
     
  4. Jul 10, 2014
  5. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Hi

    AFAIK Ticketsurf is the credit card processer of several online casinos. Could this be a duplicate transaction? If so it will probably fall off automatically. Did you actually go and accept the payment? I think you have to with Entropay.

    Freddy

     
  6. Jul 10, 2014
  7. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Well I have never used my entropy details with Ticket Surf as they accept Norwegian cards. Entropay is my option when fundsend or ticket surf is not available.

    So these are not my transactions
     
  8. Jul 10, 2014
  9. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I see. Usually the card issuer will ask you to send a signed statement saying you don't recognize the transaction, before they start investigating, and possibly reversing the transaction. Did they ask you to report it to the police?
     
  10. Jul 10, 2014
  11. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Now Entropay is saying that this is old transaction that has been waiting for a while. Only problem is I have as mentioned never ever used those details with ticket surf. Never!

    I would advise strongly agains using entropay. I reported this early today my card is still not blocked. Customer support does not understand my questions.

    -D-
     
  12. Jul 10, 2014
  13. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    If you dispute the transaction they will have to investigate. It might be easier though approaching Ticket Surf directly, to get details of the transaction. Could they have been used as a backup processor for one of your casinos?
     
  14. Jul 10, 2014
  15. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    Thanks

    I took your advise and contacted Ticket Surf! Entropay have now stopped all pending transactions and balance is again several hundred euros.

    I really wonder what has been going on here.

    -D-
     
  16. Jul 10, 2014
  17. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    I could EXPLODE!

    They NEVER answer my question just some rubbish excuse or standard phrase.
    What time frame is he talking about.. I am asking him who claimed this money.
    Is the problem that they don`t understand my english? Or are they mentally challenged?

    ME:
    I need to know who has claimed these ticket surf vouchers. I have never ever used my Entropay card with Ticket Surf International. If the transactions are not return I will file a report with my local police here in Norway and with VISA. These are NOT my transactions and I refuse to suffer financially for your mistakes

    CS:
    Thank you for your email.

    Should the funds not be received within the stipulated time frame we shall gladly help in any bank or police investigation carried out.

    Regards,

    XXXXX

    Customer Support
     
  18. Jul 10, 2014
  19. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Are you saying Entropay has removed the charges?
    Is this Entropay or Ticket Surf support? I'm guessing only Ticket Surf will know who bought the vouchers, and where they were spent.
     
  20. Jul 10, 2014
  21. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    From Entropay support!

    CS:
    Thank you for your email.

    Kindly note that we have to wait for 30 days from the transaction date in order to be able to proceed with any dispute or return of funds.

    Should you need further assistance please do not hesitate to get back to us.

    Regards,

    Me:
    Please answer me these concrete questions (keep answers short please);
    1. Are the 100 euro, 150 euro and 120 euro TSI transactions complete or are they pending?
    2. Has anybody claim this to be their money?
    3. When did you get these request?
    4. Are they all made today 10.July?

    HOW CAN THEY WAIT 30 DAYS WHEN THESE ARE FRAUD TRANSACTIONS?

    I have clearly stated that I NEVER made these..

    -D-
     
  22. Jul 11, 2014
  23. Dagobert

    Dagobert Senior Member PABnononaccred PABnonaccred

    Occupation:
    It
    Location:
    Norway
    SOLVED!

    I got all my money back!

    They are gonna take the fight if merchant claims these transactions:)

    Last three people I talked to was very helpful, they made a new virtual card with new details etc.

    I will never store card information in my apple keychain/browser again:)

    -D-
     
    2 people like this.

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