Enough already!

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
So players such as myself from Aus would like...

1. Service... I expect to be able to chat online if said casino says 'online chat'... ie. if chat is available then I shouldn't have to wait too long to get through right?
2. If I can't get through to chat then I expect an email in response to the mail sent... and not have to wait hours!

So this is my experience so far with these multi-casinos such as Guts... and the newbie VideoSlots...

no online chat... no callback... and no emails!

I realise there is a time difference but why add an online chat if no one is there?

Poor!!!

Just today I put deposited into Guts... had a question to ask... but yet again... chat times out.

At least MG casinos have the time of day for a player!!!
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
Twice now with guts.com I've had an error...

guts2.jpg

I have tried contacting the desk... no reply via chat
 

Finn

Dormant account
Joined
Nov 2, 2013
Location
Finland
24/7 live chat is more of an exception than a rule. Most small and medium sized casinos don't have 24/7 live chat. Usually only huge casinos like Betsson, Unibet, Bet365 and BetVictor have them.
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
24/7 live chat is more of an exception than a rule. Most small and medium sized casinos don't have 24/7 live chat. Usually only huge casinos like Betsson, Unibet, Bet365 and BetVictor have them.

Small and medium? Ok I get that... but when you deposit and then hit support and then live chat... and no one answers?

I would think that it would be prudent to tell the user that live chat is OFFLINE...
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Small and medium? Ok I get that... but when you deposit and then hit support and then live chat... and no one answers?

I would think that it would be prudent to tell the user that live chat is OFFLINE...

Maybe they are online, but it's just one poor guy that works on a Sunday morning.
Suddenly there are hundreds of players at one time that are having a lot of errors and wants to report it.
Maybe you can't get through but if you have sent an email it will at least be read.

I know it's frustrating for you but I'm sure it's the same for those that works there too when they can't answer everyone at the same time ;)
 

dandan

Seven day suspension for being a PITA
PABinit
Joined
Oct 3, 2011
Location
bris-vegas
Maybe they are online, but it's just one poor guy that works on a Sunday morning.
Suddenly there are hundreds of players at one time that are having a lot of errors and wants to report it.
Maybe you can't get through but if you have sent an email it will at least be read.

I know it's frustrating for you but I'm sure it's the same for those that works there too when they can't answer everyone at the same time ;)

Is that so? My $100 deserves lots of f attention! Same if anyone puts in $5!!
 

kidgloves

Experienced Member
Joined
Sep 5, 2010
Location
Leicester
Twice now with guts.com I've had an error...

View attachment 44696

I have tried contacting the desk... no reply via chat

I'd like to play a lot more at Guts, but this error just kicks the site into touch. I get it so often I just stopped playing there. Playboy wouldn't make it through more than a couple of hundred spins on quick spin auto play before the error popped up (sometimes much sooner) so I headed for the door in frustration.
Haven't been back much since.
 

chuchu59

gambling addict
PABnonaccred
CAG
PABinit
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Dandan,

Aussies are already spoilt for choice so far as gaming software are concerned. You guys also have a variety of depositing options. Frankly, while live chat is desirable, so long as the casino is responsive within a reasonable period personally I believe its acceptable. As a business, there are costs to consider and live chat is expensive.

Guts always answers my emails within an hour. I get something to do in the interim and when I am back to check my emails presto, the reply is already there. Issues are normally solved too.
 

MissRuthless

Dormant account
Joined
Nov 6, 2013
Location
Australia
I played there other day, small play. chat worked fine, but some games did not.
So chat suggested try a different browser.

I was using firefox and went to chrome and it was fine.
Maybe try a different browser ?
 
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