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Casino Complaint el dorado casino is a joke STOLE MONEY

Discussion in 'Casino Complaints - Non-Bonus Issues' started by coltsorioles, Dec 29, 2009.

    Dec 29, 2009
  1. coltsorioles

    coltsorioles Dormant account

    Occupation:
    casino table games supervisor
    Location:
    sherrill ny
    I have been gambling online for the past 7 years and just recently had my worst experience ever.
    about 2 months EL DORADO PALACE casino sent me $50 no deposit required. i played and actually won. i had $655, i withdrew $555 and decided to play the remaining $100. 3 days later i receive an e-mail from el dorado palace telling me i violated a rule. they have a rule that states IF YOU HAVE A PENDING TRANSACTION YOU ARE NOT ALLOWED TO PLAY ANY ADDITIONAL FUNDS YOU MIGHT HAVE. if this is not the dumbest rule you ever heard of. of course i was not awhere of this rule. not only did they not give me the money but they did not even put it back in my account ,they just took it
    meanwhile i built that $100 upto $455 so i decided to take that out, problem was they would not let me withdraw that because they said since i violated there terms and conditions i would have to wager $5490 more in order to withdraw any money.at that point i wrote another casino scam forumn stating my case and seeing what could be done. basically critizing the rule of not playing with a pending withdrawal
    anyways at this point i had no choice but to play, and i won again, this time i had wagered enough and built it upto $955( i kept doing the $55 because they charge $25 to withdraw it,then it goes to quicktender and they charge 4$30 more to withdraw it from them) that is a whole nother issue entirely.
    i withdrew the money nov 28 over 4 weeks ago, after a week i e-mailed them and called them daily. the finnaly responded and told me i would not recieive the money until i removed the post i made and i had to apologize to them. the casino forumn administrator told me he would not remove it( not that i blame him) i tried to explain to el dorado palace that i could not remove it but would issue a follow-up post. they did not accept this,citing they did not beleive me
    what can i do, and suggestions would help
     
  2. Dec 29, 2009
  3. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    Hi there coltsorioles :)

    I'm sorry you had a bad experience with Eldorado Palace.
    Casinomeister issued a warning against this casino Dec 1st.
    You can read it here: Eldorado Palace: confiscated winnings, unresponsive CS
    I don't think theres much you can do about this whole issue.
    On the bright side, at least you didn't deposit with these crooks ;)


    Freddy
     
  4. Dec 30, 2009
  5. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Meh, honestly how long do you think a casino with such silly T&C's stay around for, not long I bet.

    Very unfortunate with whats happened with this one coltsorioles but a least take this home with you.

    They owe you $500 odd dollars and in all honesty I dont think you will get it BUT you have made a lot of people aware of this outfit and what crappy terms they have and I assure you people wont touch them with a ten foot pole.

    Going from there email they sent you they are reading these threads so there is some concern on there part.

    ELDORADO- would you care to come in on this and explain your terms and conditions in regards to withdrawals etc?
     
  6. Dec 30, 2009
  7. AussieDave

    AussieDave Dodgy whacko backstabber

    Occupation:
    Gaming SEO Specialist & Casino Webmaster
    Location:
    Australia
    This is truly the biggest lame #ss, FU casino term I've every seen.

    el dorado palace you should have paid the guy and apologise to coltsorioles for being unmitigated GOOFS. Instead your again in the spotlight on CasinoMeister, way to go :D

    This will be an interesting thread...


    Cheers

    :)

    Dave
     
  8. Jan 2, 2010
  9. coltsorioles

    coltsorioles Dormant account

    Occupation:
    casino table games supervisor
    Location:
    sherrill ny
    no response

    just to give you an update. for the past 3 weeks they do not answer the phone when i call, they do not respond to any e-mails, live chat cant help me. if you go thier website and click on winners its more of a joke, people winning $100,000 + on slots, then they have 1 guy winning like $85,321.07 on blackjack. i did not know it was possible to win 7 cents on blackjack. they always offer like 350% bonus or more. and the bonus terms are ridiculous
     
  10. Jan 3, 2010
  11. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    They must be reading this thread:

    edit: or maybe not

    :lolup:

    the only way they could win that amount is if they had some sort of bonus/progressive flavor of blackjack available.
     
  12. Jan 3, 2010
  13. denamoutz

    denamoutz Dormant account

    Occupation:
    mom
    Location:
    USA
    i sent a thread on this casino not to long ago also, i received the 50.00 made playthrough but i know i won't receive my winnings!!!!! they make up an excuse everytime i get ahold of them, first my playthrough was 600.00 and i was told i made that and could cash out. Several days later they told me i hadn't met playthrough that it was 1200.00, so i reversed it and made playthrough, then they tell me that i can't have a cashout because i played on another bonus with them years ago. I allready know that i won't get my withdrawal, thank god i didn't deposit with them :D
     
  14. Jan 7, 2010
  15. wassamattaU

    wassamattaU Dormant account

    Occupation:
    flooring installer
    Location:
    Wonder Lake IL
    fun fun fun

    Well, I'm starting to think that the money I won at eldorado is all just so much "play money" . For Christmas they had a 250 ND bonus, so like any self-respecting, degenerate gambler, I signed up !! This was between Christmas & new year & over the next couple days I was able to meet the wagering requirement with bets totaling $15,079.59. My balance was just over $500 at this point so I put in a withdrawal request for $100. I heard nothing from them for a couple days, so I emailed support. They emailed back about 30 minutes later saying I had only wagered $11,388. Now the strange thing is that you can login & check your game history, which I did, & I double checked all ny totals. I emailed back to support & asked for details as to where there might be an error in my games history as the total I had come up with didn't match the $11,388 they quoted...........no response as yet, but hey, it's only been 4 days !!! Anyway I reversed the withdrawal request & wagered another $6000 + at which time my balance had increased to a tad over $900. I again requested a withdrawal, & still haven't heard a peep out of eldorado except when I spoke to live support for a moment yesterday. Now here is where it's no longer funny.........it's absolutely #^%$in" hysterical !!! I asked if playing in the freeroll poker tournies violated their T&C's while I had a cash-out pending. I was "advised" not to play !!!!! So......should I again reverse my pending cash-out & play this goofy site just for grins when I'm bored or keep trying to get the money I won?
     
  16. Jan 7, 2010
  17. Mavin1

    Mavin1 Dormant account

    Occupation:
    Caregiver/homemaker
    Location:
    Arizona
    Hmmmm, sounds like winning is a blatant violation and will not be tolerated!!!!

    :eek:
     
  18. Jan 8, 2010
  19. wassamattaU

    wassamattaU Dormant account

    Occupation:
    flooring installer
    Location:
    Wonder Lake IL
    hee hee heee

    oh is THAT what I did wrong ???

    seriously though, I actually liked the software (other than the limited selection of slots) you can log in once & switch back & forth from poker to the rest of the casino games, like in a B&M casino where you go in the front door & you can choose to go to the poker room or the keno lounge, slots etc. & you can play several slots at the same time, as they each open up in a seperate window & you load each one with as much money as you want.Kinda like going to a B&M casino & playing a couple machines next to each other. I generally had 4 to 6 running at the same time.
    I guess my first clue should have been the fact that they display in the main lobby the number of players currently online ! & at the moment they're showing 135 !!! yes....you read that correctly ONE HUNDRED THIRTY FIVE !!! They were giving away $250 free chips a week & a half ago & they have 135 players on line !!! the highest I've seen was a little over 200 & I've seen as low as around 40. Now I guess if you were some geek running an online casino from your basement while you sit at your desk in your boxers, you could conceiveably make money off of a hundred players.........:lolup:

    Now that wierd clause about not wagering while you have a pending cash-out IS in the T&C's, as strange as that seems, you'd think they's ENCOURAGE you to keep playing on what you have left , but I thought that being advised not to play the poker freerolls while waiting for a withdrawal was ludicrous!
     
  20. Jan 9, 2010
  21. Wildfire7

    Wildfire7 Dormant account

    Occupation:
    Engineering
    Location:
    UK
    Yes this rule does not make any sense whatsoever.
    When a player makes a withdrawal the remaining balance in the account is the players money, not the casinos. So if the player has had a successful session he should not be penalised because he is cashing up.

    This is a diabolical rule, unfortunately though it is their rule. T&C's should be a determining factor whether or not to sign up to a casino. Those glittering too good to be true bonuses they dangle in front of you, can get players so excited to play they will forget the small print. Especially as it is a ND bonus so they are not risking their own money.

    The playthrough issues raised here though are seriously alarming. $11,388 and $15,079 are wide margins of error. The fact that the casino after 4 days did not respond to the player is also troubling to say the least.
    Most savvy players now will have their own ways of calculating if they have met the WR, so having a 40% discrepancy makes me wonder if some of these casinos are calculating WR with an abacus!

    The number of players they say they have online cannot properly be qualified, just like their rules and just like their WR calculations.
    Sounds to me like the goal posts keep changing at this place, to suit the casino.

    Mike
     
  22. Jan 9, 2010
  23. shecansayyes

    shecansayyes Newbie member PABnononaccred2

    Occupation:
    student
    Location:
    turkey
    eldorado is a real scam palace.i ve claimed 20 usd bonus i've met the req. and requested cashout.sent documnets support said everything ok.they dont reply mails also :)

    but still i have been waiting the cashout.they always copy paste same thing .."wait 15 day"

    and another lol is this conversation :)

    Chat InformationPlease wait for a site operator to respond.
    Chat InformationYou are now chatting with 'David'
    David: Welcome to our Casino, how may I help you?
    you: my withdraw is still pending
    David: May I have your username, please?
    you: shecansayyes
    you: when will i recieve it
    David: Did you complain about our casino to casinomeister and other casino forums?
    you: no i havent
    David: we have another information
    David: I can not help you,please send an E-mail to casino management, your case is under their consideration

    you: yes i said that word.but i did not complain
    you: i have sent many mails to managemant but no replu
    David: Please understand that accusing casino in being dishonest and threatening us is not the smartest thing from your side, Deniz
    David: We are very strict about it, so, I was instructed that until you do not send a formal E-mail to casino management and apologize, your cashout will be pending and account might be blocked

    you: haha go to hell man
    you: you a are scam casino :)
    you: you dont pay anyones money
    you: yes now i am going to open a topic in casino meister
    you: i am waiting from 28 dec.


    ELDORADO a.k.a SCAM place
     
  24. Jan 9, 2010
  25. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    ACCUSING them ??
    From what I've seen so far, that's not accusations, that's facts !
    What an outfit.
     
  26. Jan 9, 2010
  27. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn

    :lolup:

    That's ridiculous. YOU HAVE to apologize to unlock your account? Total ROGUE.
     
  28. Jan 15, 2010
  29. coltsorioles

    coltsorioles Dormant account

    Occupation:
    casino table games supervisor
    Location:
    sherrill ny
    no response

    today jan 15, i have not heard from anyone from the cashier or management department in over a month. everytime i call i get the answering machine,everytime i write they never write back. i talk to people in the chat they tell me managment and cashier department are on vacation. they have not heard from them since before x-mas. I think they are on a long extended vaction and my not ever be back
     

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