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WARNING Eldorado Palace: confiscated winnings, unresponsive CS

Discussion in 'Casinomeister Warnings' started by maxd, Dec 1, 2009.

Tags:
    Dec 1, 2009
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    The specific issue that brought Eldorado Palace to our attention was a case where a player had deposited, won, requested a withdrawal on some of the winnings and went on to play some more. The casino paid the initial withdrawal then said the T&Cs did not permit further play while a withdrawals were pending and confiscated the remainder. The player was unable to get any info from the casino's Customer Service. The casino completely ignored our several attempts to raise the issue with them.

    Warning: Eldorado Palace is confiscating player balances based on ever-changing, unposted and arbitrarily retroactive Terms. The casino is ignoring player complaints. Avoid Eldorado Palace Casino!
     
    3 people like this.
  2. Feb 5, 2010
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Because of recent PABs very similar to the original I have to renew this Warning to say that the confiscations are continuing and the casino is still refusing to respond to either the players or third-party arbitrators like us. Again, avoid this casino!
     
    3 people like this.

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