Hey...it's my fault: I didn't read far enough down the page of requirements to see my only game played(blackjack) is EXCLUDED from BELLA VEGAS's promotions for cash-in! They use the game BLACKJACK when they explain how their win-lose adds up for cashin, but those Madison Ave advertising copy-writers know how to bury the pertinent information. It seems blackjack is one of the EXCLUDED games for cashing out bonus money. And my hard earned cash-in request must now be played again at 7 times over in...slots! Good-by money! Take the time to read it all before depositing your money to any casino. On a happier note...their customer support, while extremely difficult to understand whatever language they were speaking, was extremely courteous!