does 32red have a player friendly loyalty program ? what do you think

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
Hi there,

my last sessions over the last 4months in 32red was terrible, ithought iask 32red for a small bonus for me


(icancelled the name because the live operator dont want that ipost his name here)


xxx: Thank you for your patience , I have checked the account on this instance there are not any bonuses I can add for you at the moment sorry
Me: can you check when was my last withdrawal ben
xxx: Sure just a moment please
xxx: The last withdrawal made was for €750.39 on 16/06/2012
Me: and how much deposit since the withdrawal
Me: ?
xxx: €1599 deposited since the last withdrawal
Me: and a 10 bucks bonus is not possible for me ? :-/
xxx: Not at the moment sorry , we have awarded €96 bonus for €210 deposited for the month and see some reasonable wins during your sessions



1.6k deposit no- withdrawals - and not a tenner bonus

ithink thats not really fair, how you think about it ?
 

LaHutti

Sr. ÜberUnter Ass. Man.
PABaccred
PABnonaccred
Joined
Mar 19, 2008
Location
East and West
hehe....you might want to check your post for name again ... if there's a reason for not posting it.
Anyway, I have no opinion about free monnies...that's between you and the casino imo...well...I kinda am of the opinion, that free monnies isn't necessarily a right. My grocery store don't give me free milk, whether I buy 1 or 10 gallons in a month and whether I drink it, or throw it out.
Other than that, I usually find, that they're pretty fair at 32Red.

Hi there,

my last sessions over the last 4months in 32red was terrible, ithought iask 32red for a small bonus for me


(icancelled the name because the live operator dont want that ipost his name here)


xxx: Thank you for your patience , I have checked the account on this instance there are not any bonuses I can add for you at the moment sorry
Me: can you check when was my last withdrawal ben
xxx: Sure just a moment please
xxx: The last withdrawal made was for €750.39 on 16/06/2012
Me: and how much deposit since the withdrawal
Me: ?
xxx: €1599 deposited since the last withdrawal
Me: and a 10 bucks bonus is not possible for me ? :-/
xxx: Not at the moment sorry , we have awarded €96 bonus for €210 deposited for the month and see some reasonable wins during your sessions



1.6k deposit no- withdrawals - and not a tenner bonus

ithink thats not really fair, how you think about it ?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I believe they are counting each month, so if you this month only have made deposits for €210 and recieved bonus on that for €96, then you can't expect anything.

If the deposits had been for €2000 then I would have understood you.

What he also said was that you had some resonable wins during your sessions. I don't really knows what that is, but maybe you have had a lot of playtime for those deposits. If you only had lost straight away it would have been another matter maybe.

They are really fair and in my eyes the very best out there.
I have been denied too when asking, but sometimes they have been giving when I havn't said a word.;)
 

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
I believe they are counting each month, so if you this month only have made deposits for €210 and recieved bonus on that for €96, then you can't expect anything.

If the deposits had been for €2000 then I would have understood you.

What he also said was that you had some resonable wins during your sessions. I don't really knows what that is, but maybe you have had a lot of playtime for those deposits. If you only had lost straight away it would have been another matter maybe.

They are really fair and in my eyes the very best out there.
I have been denied too when asking, but sometimes they have been giving when I havn't said a word.;)



maximum wins in the 4months are 60-150 bucks (with bonus) so cant cashout any of it.

ithink too 32red is fair since years, but the fact that iwaste 1.6k the last 4months without any chance of an withdrawal -and denied by asking for a 10buck bonus

maybe its fair but not player friendly !! imho
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
maximum wins in the 4months are 60-150 bucks (with bonus) so cant cashout any of it.

ithink too 32red is fair since years, but the fact that iwaste 1.6k the last 4months without any chance of an withdrawal -and denied by asking for a 10buck bonus

maybe its fair but not player friendly !! imho

So you have made deposits for around €400 a month, or €100 a week, probably using bonuses too. Hopefully not every time though since most casinos don't like that.
Maybe you should go back to live-chat and ask how they are viewing your account, but as I said, I don't think they count it for 1600 in four month. They look at your last month or weeks.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I think I need to reply again because when I read what you write all over I believe you are certainly not fair to the casino.

You are saying that you couldn't cash out any time because of the bonus:eek2:
Why in the world are you using bonus if you feel that it prevents you from cashing out?

You say that you wasted 1.6k with no chance:confused:
Hey, you could have won 100k on that money. You took the chance, and you lost. Sorry, but that is gambling. It works that way for all of us.
They are player friendly if any casino is. Stop using bonuses or be grateful for them, but don't ask for more.
BTW you do have the comps that you can redeem also.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
If you're using deposit bonuses you're already getting free money. Whether you win or cash out isn't relevant. I mean, it may be relevant to YOU, but not to the casino. ;)

I don't use deposit bonuses at 32Red usually and I'm not a big depositor, but I've asked I think three times since I've been playing there, and twice they've given me a little something, and once they said no. And like Tirilej says, a couple times they've just thrown a little something in my account without me asking.

There are other places I've played at for years who don't do that....so I'd have to say that I think 32Red is pretty good about stuff like that compared to other MG casinos.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
32Red look at 2 things when assessing freebies IIRC.

The deposit/withdrawal/bonus ratio, and your personal RTP over the past 30 days.

The reason the OP didn't get a freebie was more down to RTP it seems, hence the CSR comment about "had some good sessions".

Remember, you can have a 98% RTP and still lose the lot.

End of the day......no basis for complaint IMO.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
taking the daily bonuses can really hurt your chances of withdrawing, try playing cash only and you can actually cash out if you win as your not tied to any wr.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
I've always found 32Red to be very fair. There's a math model they use, and that's pretty fair. Live reps can only do so much, I've found a bonus in my account occasionally after several bad sessions, and even when I've been ahead.

Loyalty points (rubies) seem quite in line with industry standards. If you are not a slot player, the house edge is lower, and you get comped less.

I've been begging hat in hand at least once and been turned down. If you managed some cashouts, you might not be doing that badly, despite how it might feel recently.
 

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
Hello players thanks for your posts,

iknow sometimes its hard to cashout with a bonus, im not new in online-gambling

the fact is, im really unlucky with my last sessions in 32red this can happens like the zero appears 5times in a row, that you will have really bad sessions

my experience shows that if ihad bad sessions over the past years, a winning session (maybe with all the moneyback) will coming soon

im mostly a slotplayer and a bit roulette, over the past years -never hit a jackpot but 1-2000x betsize and maximum wins of 4000€ was possible (not in 32red)

but can say that inever ever hit anything big in the 32red casino, mostly only my past deposits back

iget many loyalty bonus from other casinos (with more cashouts like 32red) -so 32red handle it like they way

but its imo not really player friendly to offer some players bonuses and some players not

at this time 2012 we have few good selections of honest quick paying casinos, wich offers bonuses with clearplay, 10x playthrough, cashback on busted deposits, loyalty program for loosing players

32red have to stay in this hard market, but if they choose this way, it possible happening to loose some good players
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
but its imo not really player friendly to offer some players bonuses and some players not

at this time 2012 we have few good selections of honest quick paying casinos, wich offers bonuses with clearplay, 10x playthrough, cashback on busted deposits, loyalty program for loosing players

32red have to stay in this hard market, but if they choose this way, it possible happening to loose some good players

Do you mean some players get bonuses and some not? Are we talking deposit bonuses or no deposit bonuses?
I would say that if there is any difference then it's because of Vip-staus and nothing else.

I also would like to know which those other quickpaying MG-casinos are. That sounded almost too good to be true.
 

msblast

Banned User - violation of <a href="http://www.cas
PABnoaccred
PABnononaccred
Joined
Dec 28, 2010
Location
germany-netherlands-border
Do you mean some players get bonuses and some not? Are we talking deposit bonuses or no deposit bonuses?
I would say that if there is any difference then it's because of Vip-staus and nothing else.

I also would like to know which those other quickpaying MG-casinos are. That sounded almost too good to be true.

either deposit bonuses or no-deposit bonuses, its all about

iremember 32red dont have a vip ´club, only that club rogue,where you can join with over 6k in deposits via month (ore more not sure)

you ask for fast microgaming casinos with better bonuses?

the allslots casino offers me today a 100% bonus up to 150€ (clearplay- can cashout before wagering, and if you do-only the bonusmoney will deducted)
(payout normally fast)

the ladbrokes casino- offers few small bonuses at this time, sometimes cashback 20% on tables ,freespins ,some small ones , wagering on the bonuses is only 10x payout in 6hours
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
You read that all of us that replied to you had been denied also, but still you say they give some and some not:eek2:

If you don't want to stay playing there because they didn't want to give you a 10 bonus, then that's your choice.
Just move on.
 

incrediblestuff

SearchingForTheHolyGrail!
webmeister
CAG
Joined
Mar 22, 2010
Location
Mostly the Netherlands
either deposit bonuses or no-deposit bonuses, its all about

iremember 32red dont have a vip ´club, only that club rogue,where you can join with over 6k in deposits via month (ore more not sure)

you ask for fast microgaming casinos with better bonuses?

the allslots casino offers me today a 100% bonus up to 150€ (clearplay- can cashout before wagering, and if you do-only the bonusmoney will deducted)
(payout normally fast)

the ladbrokes casino- offers few small bonuses at this time, sometimes cashback 20% on tables ,freespins ,some small ones , wagering on the bonuses is only 10x payout in 6hours

Hi there.I don't know where you read about having to deposit 6K per month for the club rouge..
That is not true.
I always suggest getting in contact with management, if you are unhappy with the situation: 32Red's management is one of the most generous in the business as far as i know, definitely in the MG section.
It's all about axpectations from your end, i dídn't read this thread extensively, just your first and this last post, and i would ask first, what was the amount of the last withdrawal?
That of course heavily influences your "comp-ability".
Anyway, i also cannot see a valid complaint, of course if you expect more then your getting, your free to leave, and play elsewhere.
Also the chat support are restricted in terms of comping.
They closely follow the guidelines set out by management, if you get turned down by chat, still an option to write management.
It all depends on your communication, and your profile.
Indeed when you cash every now and then, you might not be down so much as you think: requesting the total deposit vs withdrawal history
could shed some light on your personal standings.
Anyway, they are one of the most generous and trustworthy casinos around, and i wouldn't leave there because i was denied a tenner.
:)
Good luck
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
When I see a casino replacing the goods that were stolen from a handicapped guy`s home, a few days after he told of it here, then and only then would I even consider them being not second to none, a quibble over not receiving a free 10 chip from a disgruntled customer will not change my personal opinions on 32Red one iota.

There are reasons they are second to none, not giving every Tom, Dick, or Harry a freebie every time they ask for one, is not one of them.
 

cdomi66

Dormant Account
Joined
Jul 11, 2008
Location
Calgary, AB
I was one of those players depositing 1k + a month and wondering how and when I could become a Club Rouge member. I remember asking on here and suddenly getting a response from them.

Since then I've realized communicating questions etc to them always results in an answer. It may not be what you want to hear, but if you a regular depositing member they treat you very well.

I don't play at any other MG casino because of the way I get treated. When I'm down, I can ask, and might receive...if I don't I know it's because the numbers aren't what I think they are.

32Red rocks...plain and simple.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I was one of those players depositing 1k + a month and wondering how and when I could become a Club Rouge member. I remember asking on here and suddenly getting a response from them.

Since then I've realized communicating questions etc to them always results in an answer. It may not be what you want to hear, but if you a regular depositing member they treat you very well.

I don't play at any other MG casino because of the way I get treated. When I'm down, I can ask, and might receive...if I don't I know it's because the numbers aren't what I think they are.

32Red rocks...plain and simple.

Very well said:thumbsup:
Communication and some education can do wonders.

But if everyone was as nice as you and me cdomi66, they would soon be bored;)
Just remember that it's real people working in the casinos, and as Reps here. They get their paycheck every month too and are certainly not those that will earn any money by ripping anyone off.

They can actually be kind of funny too:p
 
Top