fortunelounge:"The last contact we had with you was on 9/4/03 when you called the Player Support staff with the same enquiry at 02:41 am and put the phone down on the Support Agent when he re-iterated that we could not supply you with the requested information. "
First, your dates and times on first 2 emails are correct. However, I Never called. The 2nd response from Desert Dollar, (Sat, 5 Apr 2003 23:15:05 +0200 ), from a "George" contained the following:
"George here at the Desert Dollar Online casino.. An Oasis awaits.....
I regret to inform you that the information is listed on a shared database that does not identify where you have disputed charges. Please look into your records and check where it is that you may have had disputed charges."
So, here they tell me they are using this database to help validate the legitamacy of new players. I can understand fully the importance of keeping potential charge-backs off of any credit-processing account, as I am a programmer and do much work in e-commerce. Credit-processors will close your account for many-chargebacks.
But, as a programmer I also have no idea why you would have such an important database, but not have a way to verify it's information.
I sent at least 4 more emails to Desert Dollar after the one above.
Just look at 2nd email I pasted above. Who would not respond to that? They tell me I am blacklisted and that they don't know why.
OF course I sent more emails.
But, the responses quit. I began posting here
April 08, 2003. Other people were also having problems with locked accounts, and getting responses why.
I continued to send emails to Desert Dollar support, referencing the forum.
Bryan posted to the forum on the 14th offering in general to help those having problems. I emailed him same day to get his email address in order to forward him my account # to help.
After the email to Bryan, I emailed again Desert Dollar, 1 more time.
Still no response. About 10 days since last response.
I decided then to drop the whole thing. Mostly because at the time a programming project was keeping me quite busy. Also, I decided I was not having problems elsewhere, other people seemed to be having problems with Desert Dollar, and mostly I would never be able to trust money with Desert Dollar casino, no matter what at this point. - Not only because of lack of response to emails (I can understand as Bryan had put it:
"the casino is having growing pains during the first day of operation "
But mainly because they don't seem to be concerned that this database they use has no form of validation/logging.
I just cannot comprehend this type of a database having no logging.
Could you imagine TRW or other credit-reporting agencies not tracking who reports what?
Soo, again in response to fortunelounge:
1: I never called Desert Dollar.
2: Could perhaps during all the confusion those first few days some emails to support were lost?
Or maybe there is a problem with my last emails were not to general support, but direct responses to this "George" support person?
3: I have no idea what you are talking about with your last statement:
"As Desert Dollar is one of our clients, I also checked your Fortune Lounge accounts. Exactly the same situation and contact pattern exists on those accounts "
I had contact with Fortune Lounge? For which Fortune-Lounge Casino?