Desert Dollar New Microgaming are locking accounts

[darling]

I find it very strange that people would download a new casino and shortly thereafter be locked out of their accout. Only one person out of about five or six people I know have received an explanation. Their support appears to be friendly but I am no impressed thus far on this casino.

 

[Casinomeister]

It's hard to determine exactly what is up but it could be a number of things.
a) the casino is having growing pains during the first day of operation
b) perhaps these players were banned in an associated casino and their accounts are being surveyed

What was the explanation that the person received??

 

[darling]

One person now has an explanation that they had duplicate accounts, They have now cleared up the problem. And, they have sent apologies to me. I will post another post stating that this casino is trying to rectify the problems as of now!

 

[sjstokes]

My Desert Dollar account was also locked. The reason they have given is I am in some database which is for people who have "disputed" charges with other casinos.
The problem is, they can't or won't tell me how to find out what casino put me in the database. I have NEVER had a payment problem with any online casino.
I had a similar problem with Vegas Towers, and after probably a dozen emails to them trying to get in touch with the source of this database, I gave up.
Vegas Towers said the database is called "NegData" and is not maintained by anyone, so you cannot find out who put your name in it - absolutely no error-checking or recourse.
I find this hard to believe, what is to keep a casino from taking thier high-volume customers, putting them in this database to keep them from playing at other casinos? They would NEVER be able to find out who put them in the database....

 

[jpm]

Call Proccyber services. They are the ones with that database, and the only ones who can take you out of it if you really don't belong in it.

 

[glodge]

Hi All,

I wouldn't bother calling PCS to ask about the negitive DB, it's a waste of time & one big frustration. Once you on it, IMO you have more chance of finding a sack with a million bucks in it, than being removed from the db.

No matter if it is your fault or not.

regards

glodge

 

[mrracetrack]

Proccyber BLOWS!!

They are a bunch of incompetent boobs.

 

[Antonia1953]

Desert Dollar sent me a promo email and I responded to it. You could choose one of three bonus offers. I downloaded, registered and deposited-that was three days ago. I've sent several emails. Finally, this afternoon I received two responses. One apologized and told me the correction would be made in 12 hours. Right behind it, from a different person, I was told I created the problem by not choosing a bonus option, which was untrue, and that they had received emails from two different addresses, which is true. I have two machines, however, the software was only downloaded on one and I only opened one account. I told them to keep their money and their dishonest disposition.

 

[Casinomeister]

Hi Antonia,

Please be specific why you think they have a "dishonest disposition". I'm not sure what the problem is. Did you get the feeling that you were being scammed because they questioned the use of two email addresses or IP addresses? You didn't make that too clear.

 

[Casinomeister]

Also, please forward me your DD account number if you want me to assist you. Thanks!

 

[Antonia1953]

Hey Bryan,

I hesitate to state that I was scammed-I'm not sure that was their intention. I think false advertising was more of an issue in my case. No, I can understand the questioning of the emails, however, they do have the technology to determine the ID of the machine where the software was downloaded. Also, this question didn't arise until three days afterwards.

I don't have a lot of patience with bonus dickering and many times will not even request a bonus to avoid any complications with withdrawals. I once received a $7.77 bonus and on my first slot machine spin hit the jackpot. Due to the conditions of the bonus, I had to play the bonus X amount of times. During the process I managed to give it all back. Since then, I don't participate in too many promos.

I appreciate the offer of assistance, but at this point in time, I'm just exhausted with dealing with these folks. The amount at stake ($80.00) isn't worth the consumption of anymore of my time or yours. I think Desert Dollar got caught up in the common mistake of promoting a bonus they were not equipped to handle financially or administratively...poor planning.

 

[sjstokes]

Seems I am not the only one who cannot get a response out of Desert Dollar support. They have not responded to past 3 emails, oh well.
Like antonia, I am tired of dealing with them.
All this lack of support and communication puts this Casino in my book of do-not-gamble at sites.
What if I was having a problem with a withdrawal, and they decided to go on vacation and not answer emails?
Most on-line casinos have no problem responding to ANythIng withing 24-hours, or that has been my experience. Email is instant, isn't it?

 

[gambler]

Mmm,
Have just downloaded this Casino as it is advertised on this site.
Not so sure about playing there now.

Bryan, do you have any comments sir?
If at least two people on this site have outstanding issues with them, I will probably give them a miss at the moment.

 

[sjstokes]

All I have to say is they long-ago quit responding to my emails. Although I admit I was not emailing them asking how to give them money, only how to find out why my account is locked and what to do about it.
I have no problem with other casinos, so there was really no reason to waste my time trying to sort out problem with them.

 

[fortunelounge]

We only respond to mails we receive and I have checked our records:

We received our first mail from you on 5/4/03 10:03 requesting the reason why your account was locked. On the same day at 10:14 we replied to you and informed you that it was due to a charge back.
On 5/4/03 11:06 you requested information regarding the casino that listed you for the charge back and we replied on the same day at 11:15 that we could not supply such confidential information to you.

The last contact we had with you was on 9/4/03 when you called the Player Support staff with the same enquiry at 02:41 am and put the phone down on the Support Agent when he re-iterated that we could not supply you with the requested information.

Other than the above we have no record of any other contact with you on your Desert Dollar account.

As Desert Dollar is one of our clients, I also checked your Fortune Lounge accounts. Exactly the same situation and contact pattern exists on those accounts - the only difference is that we told you the exact same thing in January 2003.

Your persistent claim that we did not respond to your e-mails is therefore incorrect.

 

[spearmaster]

On 5/4/03 11:06 you requested information regarding the casino that listed you for the charge back and we replied on the same day at 11:15 that we could not supply such confidential information to you.

With all due respect, it's good to see you here monitoring things - but if you claim that a player has made a chargeback against you or one of your associated casinos he certainly has the right to know who is accusing him - especially if he didn't do a chargeback. How confidential can it be if you are talking to the person who supposedly made the chargeback in the first place?

 

[jpm]

Why is it that you will lock this player's accounts and ban him from all of your casinos because of an alleged chargeback that he made, but you won't tell him which casino he supposedly did this to, citing confidentiality?? This makes no sense at all.

If you are accusing and convicting him of committing fraud against a casino, then you should also have to tell him which casino is claiming he did this to them. If not, then you could just be making up this story to arbitrarily ban players you don't prefer for whatever reason.

There is no issue of confidentiality involved, since you are accusing him of charging back, not some third party that is not directly involved. He has every right to ask who has accused him, and you have every obligation to tell him since you've decided he is guilty.

BTW, I speak from experience, having been accused myself of charging back to a casino, which I've never done. It was someone with the same name, so they assumed it was me. It took me months to clear up all of the residual problems down the line from this false conviction by people who didn't fully research the offense in the first place. They confirmed it wasn't me in under 5 minutes once I called to enquire about it, since none of my other personal details matched up with the guy who actually did the chargeback. If they compared these details in the first place, they would have never locked me out to begin with. (Note: the Fortune Lounge group was not involved)

 

[fortunelounge]

Spearmaster and jpm: Thank you for the interesting and meaningful debate.

Your points are quite valid and I am awaiting the details of the negative listing after which I will communicate with sjstokes.

On the issue of us not communicating with him, I stand by my comments.

VP Operations
Fortune Lounge

 

[jpm]

Thanks for the quick reply on this. Its good to see a casino be so responsive, rather than just hiding and not responding. Keep it up!

Hopefully sjstokes will be able to clear things up if there is a situation similar to mine.

 

[Casinomeister]

Sheesh! I go swimming for a couple hours with my kids this afternoon and look what happens.

I believe the other issues mentioned in the beginning of the thread were cleared up, (correct me if I'm wrong). At least I hope they were; I hate loose threads (no pun intended).

I think that most people will admit that like most new casinos, Desert Dollar had its share of fires to put out when it launched. There were a number of players that were locked out, (most of whom never posted here, but contacted me) and it turned out they had violated player rules in FL casinos. They didn't realize that there was a connection.

I agree with Spear and all that the player deserves an answer when it comes to facing the accused. There have been too many instances where situations like this have been abused; RTG comes to mind. I hope that the security forces that oversee the casino operations will agree that this would be a fair thing to do.

 

[sjstokes]

fortunelounge:"The last contact we had with you was on 9/4/03 when you called the Player Support staff with the same enquiry at 02:41 am and put the phone down on the Support Agent when he re-iterated that we could not supply you with the requested information. "

First, your dates and times on first 2 emails are correct. However, I Never called. The 2nd response from Desert Dollar, (Sat, 5 Apr 2003 23:15:05 +0200 ), from a "George" contained the following:
"George here at the Desert Dollar Online casino.. An Oasis awaits.....
I regret to inform you that the information is listed on a shared database that does not identify where you have disputed charges. Please look into your records and check where it is that you may have had disputed charges."

So, here they tell me they are using this database to help validate the legitamacy of new players. I can understand fully the importance of keeping potential charge-backs off of any credit-processing account, as I am a programmer and do much work in e-commerce. Credit-processors will close your account for many-chargebacks.

But, as a programmer I also have no idea why you would have such an important database, but not have a way to verify it's information.

fortunelounge:
I sent at least 4 more emails to Desert Dollar after the one above.

Just look at 2nd email I pasted above. Who would not respond to that? They tell me I am blacklisted and that they don't know why.

OF course I sent more emails.

But, the responses quit. I began posting here
April 08, 2003. Other people were also having problems with locked accounts, and getting responses why.

I continued to send emails to Desert Dollar support, referencing the forum.

Bryan posted to the forum on the 14th offering in general to help those having problems. I emailed him same day to get his email address in order to forward him my account # to help.

After the email to Bryan, I emailed again Desert Dollar, 1 more time.

Still no response. About 10 days since last response.
I decided then to drop the whole thing. Mostly because at the time a programming project was keeping me quite busy. Also, I decided I was not having problems elsewhere, other people seemed to be having problems with Desert Dollar, and mostly I would never be able to trust money with Desert Dollar casino, no matter what at this point. - Not only because of lack of response to emails (I can understand as Bryan had put it:
"the casino is having growing pains during the first day of operation "
But mainly because they don't seem to be concerned that this database they use has no form of validation/logging.
I just cannot comprehend this type of a database having no logging.

Could you imagine TRW or other credit-reporting agencies not tracking who reports what?

Soo, again in response to fortunelounge:
1: I never called Desert Dollar.
2: Could perhaps during all the confusion those first few days some emails to support were lost?
Or maybe there is a problem with my last emails were not to general support, but direct responses to this "George" support person?

3: I have no idea what you are talking about with your last statement:
"As Desert Dollar is one of our clients, I also checked your Fortune Lounge accounts. Exactly the same situation and contact pattern exists on those accounts "
I had contact with Fortune Lounge? For which Fortune-Lounge Casino?

 

[fester111]

HE WHO GIVETH SHALL BE PRAISED BY THY CASINO.
HE WHO OVER SPENDS AND DOES NOT PAY,HIS NAME SHALL BE BROADCAST TO ALL MG CASINOS AND OTHERS AND SHALL NOT BE FORGIVEN. YEA, YA SHALL NOT PLAY AT MG CASINOS FOREVERMORE. BE FOREWARNED, YE SHALL LOSE AND WIN NOT.

 

[sjstokes]

see what drugs can do to you? :uhoh:

 

[spearmaster]

Let's wait and see - FL's last post indicated that he is going to retrieve the info somehow and get back to Sjstokes - for me that is certainly a step in the right direction.

As for the communication, Sj, he said they have no record - which doesn't mean that you didn't send them, but perhaps that they somehow bypassed the normal logging system since all communications are usually assigned a tracking number.

Fester -

HE WHO SPEAKETH NONSENSE SHALL MAKETH HIMSELF LOOKETH LIKE AN ORIFICE FOR PURGING OF EXCREMENT FOREVERMORE.

 

[jetset]

"Could you imagine TRW or other credit-reporting agencies not tracking who reports what?"

SJSTOKES makes a very good point there imo.