Dendera Casino - management and forum rep wont reply to legit question

[ricardodendera]

Please tell me what else you would like answers to and ill answer them,
and again i am not a liar, and simply forgot to change my location when i left.
and i have answered your posts and gripes and i have resolved your issues and more then that i cannot do, i cannot beg you guys to trust Dendera Casino because clearly you have made up your mind about me and the casino already.

I have awarded bonus' to apologize, i have created promotions i have paid outstanding monies i have apologized profusely and i have taken more insults and slander then i have ever had to endure in this lifetime.
One thing i didnt answer is no i havent been in the industry but am highly qualified in areas relating to online media and marketing but i guess you all started somewhere as did everyone else in the industry so i hope ill make it and someday prove to you all that i am not the person you clearly all think i am.

Aside from the email situation which we are working on, and the delay in responding to your issues i have sorted out everything pending without delay now and if there is something else you would like answers to please let me know.

Ricardo

 

[AussieDave]

What's that mean? Don't make me give you the evil eye! :icon_evil

I used you as a reference. As Ricardo avoiding your free email account questions numerous times.

All innocent, no need for a 'Mal Occhio' (Italian for Evil Eye).


Cheers



Dave

 

[AussieDave]

no i havent been in the industry

Thanks for your honesty.

i guess you all started somewhere

Yes we did. I started at the bottom as an ignorant noobie affiliate, that was 10 years ago. But was gambling online since 97. Over this time I've been shafted by rogue casinos and seen a lot of dubious and dodgy actions by less than professional casino operations and management.

The loses I've seen and experienced personally, is what Keith Richards meant when he said "it's the price of an education", when being interviewed about the Rolling Stones being ripped off in the early days.

The BIG problem here is that you've never been a casino manager, much less had anything to do with an online casino or the industry before taking on the role of casino manager for Dendera Casino.

This explains a lot. It points to exactly why things are all funky with your casino operations; payments; free email accounts; and lack of professional player management.

Just because I can balance my bank accounts each month, doesn't mean I can run the National Australia Bank

Whoever chose to put someone with no casino management experience, much less industry know how, in charge of a new online casino, is totally beyond my comprehension.

It's akin to the blind leading the blind. And it's exactly why Dendera Casino is now featured in the Not Recommended List here at CM.

Oh one last question...You don't happen to be the casino owners fiance, do you?


Regards

David

 

[ricardodendera]

Hi Dave

I think thats a fare assumption but you should know that i have moved to the affiliate department as the campaigning and so on is more up my alley, i do understand what you mean though,
im happy none the less to sit and assist in player issues as i believe that working as a team is what will essentially help us grow.

I appreciate the constructive critisism and we are dealing with the issues you would see as dubious and more and its been a process of trial and error to say the least.
We started as a small team and have tried to pull together as just that due to the fact that we dont run our own processing and CS so we all cover each other and help out where we can,
but you are right about placing someone like me as a casino manager as we soon discovered, so i moved over and we took on a casino manager a few weeks ago, with about 12 years in the industry, and i found my niche in the affiliate area, we are working on all areas that are not up to industry standards as mentioned including our new website which will be ready to launch hopefully next week, as well as languages and so on which will follow in the couple months ahead.
Its been a learning process to say the least dealing with the players,
and im sorry if any of you have been effected by my lack of experience and knowledge.

I have learned a sore lesson here and it has made me stronger, wiser and more equipped to deal with the future happenings and i think i will be able to use everything i have learned here and put it to some good use for the future of our casino.

I appreciate your feedback once again and thank you for your patience with me

Ricardo

 

[ricardodendera]

Guys i am sorry i wont be online for the next few hours its dinner time almost here, and i have a dinner with my family to welcome the arrival of my niece yesterday but i will check in here later tonight and make sure no one is looking for me,

I hope you all have a wonderful weekend

Best Ricardo

 

[AussieDave]

Hi Ricardo,

Are you a part owner of Dendera Casino?

Oh and you didn't answer my last closing question:

You don't happen to be the casino owners fiance, do you?

Regards

David

 

[BingoT]

All I can say is Thank You Ricardo & what a great week it was for me.
$20.00 a spin paid off.Yahoo
I am happy today.

Send me the money

I made that WR again
And I got the comp points up to $118.00

NOW PLAYING
400 VIP
Get $400.00 FREE (no deposit necessary)

Any withdrawals listed below may be reversed and refunded back to your account.
Withdrawal of 400 USD requested on Feb 26, 2010 at 14:44.
Transaction 1743851111

Your Current Promotion Details

* Get $400.00 FREE (no deposit necessary)

Get $400.00 free. If you meet the playthrough and minimum cashout requirements, you may be required to make a small deposit in order to verify your account information. No additional wagering will apply. The small deposit does not apply to any minimum cashout requirements.
* Maximum 1 bonus per household/computer/person. Minimum deposit required to withdraw (for fraud prevention)
* 100x bonus playthrough ($40000)

Playthrough is the amount that must be wagered (put at risk) before you may cashout.
* Unless otherwise stated, 1 credit wagered in a game counts as 1 credit toward playthrough requirements. Play at the following games, and any variants, does not count towards playthrough requirements and winnings may be considered null and void: Roulette, Blackjack, Sicbo, RedDog, Baccarat, Keno, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, ScratchCard, GameSet, Slot Progressive.
* Bonus money is not withdrawable. The bonus will be deducted from your next withdrawal.
* If your balance is less than the amount of the bonus you will not be able to withdraw.
* 1x minimum cashout

You may only cashout amounts greater than your deposit plus 1 times the bonus. For example, if you deposit $100 and receive a $100 bonus with a 1x cashout, you may cashout any amount greater than $200. Additional deposits, reversals, bonuses or comp point redemptions do not count towards this minimum cashout restriction.
* The maximum you may withdraw is 400
A maximum cashout applies. For example, if you receive a $10 bonus and the maximum cashout is 10x the bonus your maximum cashout is $100. Any balance remaining after your cashout will be removed from your account.
* Any funds over the maximum cashable amount will be removed automatically on cashout.
* The following games and any variants may have different table limits while this promotion is active: Roulette, Blackjack, Sicbo, RedDog, Baccarat, Keno, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, ScratchCard, GameSet, Slot Progressive
Your table limits may change while this promotion is active.
* Valid from 2009-12-18 00:00:00 to 2012-12-18 23:59:59. Promotion may be expired by casino at any time.
* The casino's general terms and conditions apply.
Current Promotion Status
* Active
* Cashout requirements are met


From the first promo I got paid too.
Just to let you know I got paid too.

Transaction Details

Date 26-02-2010
Time 15:02:29
Description Payout from Pantasia
Amount 343.00 USD
Money In 343.00 USD

 

[bb28]

All I can say is Thank You Ricardo & what a great week it was for me.
$20.00 a spin paid off.Yahoo
I am happy today.



I should add......if you think that is something to be proud of........then brag on.

Pardon me while I go again.

 

[De Beuker]

All I can say is Thank You Ricardo & what a great week it was for me.
$20.00 a spin paid off.Yahoo
I am happy today.

Send me the money

I made that WR again
And I got the comp points up to $118.00

NOW PLAYING
400 VIP
Get $400.00 FREE (no deposit necessary)

Any withdrawals listed below may be reversed and refunded back to your account.
Withdrawal of 400 USD requested on Feb 26, 2010 at 14:44.
Transaction 1743851111

Your Current Promotion Details

* Get $400.00 FREE (no deposit necessary)

Get $400.00 free. If you meet the playthrough and minimum cashout requirements, you may be required to make a small deposit in order to verify your account information. No additional wagering will apply. The small deposit does not apply to any minimum cashout requirements.
* Maximum 1 bonus per household/computer/person. Minimum deposit required to withdraw (for fraud prevention)
* 100x bonus playthrough ($40000)

Playthrough is the amount that must be wagered (put at risk) before you may cashout.
* Unless otherwise stated, 1 credit wagered in a game counts as 1 credit toward playthrough requirements. Play at the following games, and any variants, does not count towards playthrough requirements and winnings may be considered null and void: Roulette, Blackjack, Sicbo, RedDog, Baccarat, Keno, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, ScratchCard, GameSet, Slot Progressive.
* Bonus money is not withdrawable. The bonus will be deducted from your next withdrawal.
* If your balance is less than the amount of the bonus you will not be able to withdraw.
* 1x minimum cashout

You may only cashout amounts greater than your deposit plus 1 times the bonus. For example, if you deposit $100 and receive a $100 bonus with a 1x cashout, you may cashout any amount greater than $200. Additional deposits, reversals, bonuses or comp point redemptions do not count towards this minimum cashout restriction.
* The maximum you may withdraw is 400
A maximum cashout applies. For example, if you receive a $10 bonus and the maximum cashout is 10x the bonus your maximum cashout is $100. Any balance remaining after your cashout will be removed from your account.
* Any funds over the maximum cashable amount will be removed automatically on cashout.
* The following games and any variants may have different table limits while this promotion is active: Roulette, Blackjack, Sicbo, RedDog, Baccarat, Keno, PaiGow, War, ThreeCard, LetItRide, Videopoker, Craps, DoubleUp, CaribStud, ScratchCard, GameSet, Slot Progressive
Your table limits may change while this promotion is active.
* Valid from 2009-12-18 00:00:00 to 2012-12-18 23:59:59. Promotion may be expired by casino at any time.
* The casino's general terms and conditions apply.
Current Promotion Status
* Active
* Cashout requirements are met


From the first promo I got paid too.
Just to let you know I got paid too.

Transaction Details

Date 26-02-2010
Time 15:02:29
Description Payout from Pantasia
Amount 343.00 USD
Money In 343.00 USD

I'm very sorry, but here too.

You redeemed FOURTY-SEVEN freebies in a row and you got PAID?!?!?!
And on top of that you get another $400 free?!?
And gathered $118 in comps??
Wel, congrats.
Talking about BONUS ABUSE here, jezus!
Talking about affilliates that get better treatment, pff!
But little ol'me gets BONUSBANNED after cashing out a small amount ONCE,
JUST ONCE from a DEPOSIT bonus!!
But I'm ofcourse not an afilliate, but a little lowroller who usually keeps his mouth shut.
Yeah right!!

 

[BingoT]

I took the abuse by them making me check the cashier all the time.I knew a few people that got the same thing as I did but they used it about 7 to 10 times and one of the people told me they gave up.
The casino screwed up I did not abuse them.so I say they are at fault here for giving it to me in the first place.

I was at Foxwoods one day and I saw this person at a cash out machine to break $100 bills and it spit out $100 bills and they did not run and tell a casino host about it.
I say if a casino &%^%# up go for it.
Don't you think they take it from us at times.

 

[De Beuker]

I took the abuse by them making me check the cashier all the time.I knew a few people that got the same thing as I did but they used it about 7 to 10 times and one of the people told me they gave up.
The casino screwed up I did not abuse them.so I say they are at fault here for giving it to me in the first place.

I was at Foxwoods one day and I saw this person at a cash out machine to break $100 bills and it spit out $100 bills and they did not run and tell a casino host about it.
I say if a casino &%^%# up go for it.
Don't you think they take it from us at times.

Sure, but let me tell you what I THINK would have happened if I did that, the normal player.

I THINK I would have:

1. My winnings confiscated
2. My account closed
3. A huge flashing red dot behind my name in the Rival autobanning database that means WARNING!! FRAUDULANT PLAYER!!

I'm pretty damn sure I would not have received a $400 freebie for taking advantage of a system error.

But I already suspected that Rivals treat their affilliate players a little different, this only confirms my suspicion.

Ofcourse they have the right to do so, just as I have the right to uninstall all of them, (exept VRC) as they don't appreciate my custom anyway.

 

[AussieDave]

From the first promo I got paid too.
Just to let you know I got paid too.

Of course you'll get paid your an affiliate who is promoting this "Not recommended" casino. Pretty surprising really as you seem to like telling people to play at casinos in the CM recommended list.

For some reason you seem to forget that the peeps in this thread that didn't get paid or didn't have their issues answered, least not until I made some waves with the owner.

Join the dots...The peeps here that got slighted don't promote Dandera Casino

Transaction Details

Date 26-02-2010
Time 15:02:29
Description Payout from Pantasia
Amount 343.00 USD
Money In 343.00 USD

And what has Dandera Casino got to do with a Pantasia cash-out


Cheers



Dave

 

[BingoT]

And what has Dandera Casino got to do with a Pantasia cash-out

That's how it comes into my QT
And we have affiliates that still promote Irish too from that shady @ crap they did too.
And like I said and I heard it from a few affiliates here that they will give it a few weeks to see what goes on with them.and if they don't pan out they will be in that same pile as Irish.
All Rival casino's have to get all things worked out or many will fail.
Peace & Good Night

 

[jod5413]

Of course you'll get paid your an affiliate who is promoting this "Not recommended" casino. Pretty surprising really as you seem to like telling people to play at casinos in the CM recommended list.

For some reason you seem to forget that the peeps in this thread that didn't get paid or didn't have their issues answered, least not until I made some waves with the owner.

Join the dots...The peeps here that got slighted don't promote Dandera Casino

Dave

Thank you Dave, for pointing out the obvious. BUT...................




We're talking about Bingo Tom here, people!!! Bingo Tom

The reigning King of spammers! He's here, there and everywhere, but everyone tries to ignore him.

He's smarmy, thinks he's the king of kissing up to the ladies. He is on a ton of forums, spamming happily away, telling lame jokes, being totally clueless to how silly he looks.

You just have to let his bs roll off your back, ignore him and move on to something relevant.



Oh, in the time it took to type this, he has posted his innocence of shady behavior. He believes he deserved all his bonuses cuz they screwed up.

Tom, you just don't get it, do you?



(please Max, give me a break, I have been good for so long!!! )

 

[LaurieJim]

Oh geeze, i wasnt going to post but i had to say something in Toms defense, I was out and about earlier today and Tom called me on my cell, all excited and said dude Ricky Ricardo(whatever his name is) had put a 400.00 ND in his account with a 10k playthru and 400.00 max.The first thing i said to him was congrats or something along that lines and do you really think they are gonna pay you?
I told him they are still uninstalled on my puter along with several others .I just wont play anywhere that treats players the way this guy has, total dis respect for players, you dont bite the hand that feeds you and your casino imo.

I will say that when i needed help in the past with a casino not paying, Tom stepped up and helped and he wasnt even my Affiliate, someone else was.

I meant to call him back to tell him i didnt think posting about this would be a good idea or sit right with folks, given so many people have been treated like crap by this casino.

You were very fortunate Tom and im not one to dis your win, i just hope that you will give some of these other folks the same help that you gave to me as they are trying to get paid money also that they rightfully won. If this casino does pay you and not the others, please pull them from your site as this will show they are not running a fair paying casino imo.................laurie

 

[jod5413]

Laurie,

It's nice that you stick up for one of your many friends here but....come on, do you really think his approach with this casino is appropriate for an affiliate who brags about winning there when others are so obvously having problems?

Sorry, I can't buy it. It is totally self centered and thoughtless, considering the myriad of problems others are having.

Quote by Lauriejim

You were very fortunate Tom and im not one to dis your win, i just hope that you will give some of these other folks the same help that you gave to me as they are trying to get paid money also that they rightfully won. If this casino does pay you and not the others, please pull them from your site as this will show they are not running a fair paying casino imo.................laurie
End of Quote

And there you have it, Tom. Good luck.

 

[Nifty29]

Could someone please pass me a bucket also???

BingoT - you got paid coz you're an affiliate - pure and simple. If you were a player you would have been kicked to the curb. Ricardo isnt quite that stupid.

I dont know you personally, but IMO it says something about someone when they are willing to post how happy they are with Dendera and Ricardo for all the freebies and being paid when everyone else here was, and still is, getting screwed by them.

Integrity is everything. If you need to 'wait and see how it goes' after all this then its probably fair to say that you might need to think about that.

Maybe Ricardo could send you some of that canal water.

 

[LaurieJim]

Laurie,

It's nice that you stick up for one of your many friends here but....come on, do you really think his approach with this casino is appropriate for an affiliate who brags about winning there when others are so obvously having problems?

Sorry, I can't buy it. It is totally self centered and thoughtless, considering the myriad of problems others are having.

Quote by Lauriejim

You were very fortunate Tom and im not one to dis your win, i just hope that you will give some of these other folks the same help that you gave to me as they are trying to get paid money also that they rightfully won. If this casino does pay you and not the others, please pull them from your site as this will show they are not running a fair paying casino imo.................laurie
End of Quote

And there you have it, Tom. Good luck.

It wasnt the best idea posting about it for sure, this i agree Jod, thats why i hope he will follow suit and take them off his site like the rest of the affiliates have done even if he is paid, it still is like a smack in the face to the others that havent been paid or emails replied to which is why they are where they are at now.

I just wanted to state that Tom does go out of his way to help other players when they need it and for that i wont fault him at all, now promoting that casino is a different bird imo and its foul.................laurie

 

[jod5413]

Laurie,

I understand you standing up for a so-called friend, but the fact is, he has not acted in a proper way to be a player advocate. This is not the first time an affiliate has put his or her interests before their players.

It is not right. And, people will remember.

 

[LaurieJim]

Laurie,

Yes Jod ? lol

 

[jod5413]

Yes Jod ? lol

How the Hell are you, Girlfriend!!!

 

[LaurieJim]

Laurie,

I understand you standing up for a so-called friend, but the fact is, he has not acted in a proper way to be a player advocate. This is not the first time an affiliate has put his or her interests before their players.

It is not right. And, people will remember.

How the Hell are you, Girlfriend!!!

Im just stating that Tom has helped me and others out in the past with casino issues, im not defending what he posted thus why i said i wish he had not of posted that, it will give off the wrong idea to some that may think they are going to change and the casino will pay. Was it fair the get all those free ND 's and then a 400.00 one also as others are sitting here still not paid and emails replied to, no its not imo.

Im fine Ms.Jod, was wondering what happened to you, saw the laurie, and nothing else, figured you passed out from banging your head on the keyboard lol................laurie

 

[mrracetrack]

Bingo Tom...

You really should be ashamed of yourself.


You SPAM everywhere you post all over the internet... you have a TWENTY FIVE PAGE spamfest ongoing at Winneronline in one forum... and yet another spamfest in ANOTHER Winneronline forum... along with you now being a "spamming partner" in the dubious "new" Playing 4 Keeps forum.

For you to "defend" your promoting Dandera Casino just because "YOU" got paid winnings you really weren't entitled to... (and I truly do feel the posters that mentioned that you were paid ONLY because you are an affiliate for this crap casino are correct) just proves where your ethics & morals really are... IN THE GUTTER!!

You only care about the bottom line... THAT YOU GET YOUR MONEY...

I know some of you here at CM think good ole BingoTom is a "great guy"... but his blatant "SELL OUT" in this matter with Dandera Casino... hopefully will open your eyes a bit about this "charming guy"...

It's "ALL ABOUT THE MONEY" with most affiliates... and Bingo Tom has proved that he belongs right at the top of THAT group.

Like I said above... Bingo Tom... you should BE ASHAMED OF YOURSELF!!

 

[jod5413]

Im just stating that Tom has helped me and others out in the past with casino issues, im not defending what he posted thus why i said i wish he had not of posted that, it will give off the wrong idea to some that may think they are going to change and the casino will pay. Was it fair the get all those free ND 's and then a 400.00 one also as others are sitting here still not paid and emails replied to, no its not imo.

Im fine Ms.Jod, was wondering what happened to you, saw the laurie, and nothing else, figured you passed out from banging your head on the keyboard lol................laurie

Ms Laurie,

I have thought about banging my head on the keyboard but decided to just post the truth and not worry about Tom or what he thought. That's as good a game plan as anything else, don't ya think? And I know that even though you call him a friend, you are not willing to "cross the moral line" in his defense.

 

[maxd]

(please Max, give me a break, I have been good for so long!!! )

To: Jod
From: Max
Subject: Gimme A Break

The bearer of this certificate requests and is entitled to
A BREAK

Well, ok then, as long as you have your 'Gimme A Break' card.