WARNING Del Oro is confiscating player balances without justification

[SYPlayer95]

This user had a GREAT relationship with our casino before this - depositing around 4463.53 $ and withdrawing 10838.67 $ and there was never an issue. Feel free to ask him.

Whilst I cannot verify the numbers you have produced, we will go with them and I will agree with you on that one thing

However, to state there was never an issue, again, is factually incorrect.

There were various times on the forum where I complained to the rep and also on live chat, even to the VIP manager.

Withdrawal limits were considerably low. Asked them to be reviewed. 24/48 hours. If 24/48 hours is about 7 weeks, then I guess I've been stuck in a time warp.

The requests to increase the withdrawal limits were ignored, because you were aware of my relatively large balance on the site and you wanted me to 'spunk' the lot. When you realised this wasn't the case, you came up with some non-logical fraud case, which again is bogus, and many, many would agree.

I've attached a screenshot from your VIP manager, telling me they can't increase my limit because they are waiting for a tournament to end?

If that isn't stalling tactics, then I don't know what is...

If you want an honest casino, avoid Del Oro.

 

[andysbetting1187]

So they let you have the deposit that you deposited even though it didn't "clear" straightway. So they added the deposit manually so you could play with it.

Is this not standard practive with most casinos though (I might be being thick here and need the assistance of someone more in the know like @L&L-Jan) - in the UK when someone makes a deposit and the casino credits the account, it is my understanding that although the transaction is approved, the money doesn't physically hit the casinos bank account for a couple of days so effectivley "me" as a customer is playing with funds that the casino has allowed me to drawdown on before receiving the funds from my bank.

Or if I am wrong let me know lol

 

[L&L-Jan]

@andysbetting1187 you are right mate, applepay, paypal, cards processing, paysafe and you name them all. Settle all funds at a particilar interval. E.g. every 30 days, every 3 months.

But if you deposit on our end, you always see the same name on your statement. Company name or casino name. Not a different processor after each deposit as per my screenshot.

That only happens when you have like a dodgy payment aggregator integrated. Hence they have little control of movement of funds.

 

[essuk]

Can I clarify please was the issue a double bonus as Maxd seems to say or a double deposit as the rep says.
In my opinion makes a huge difference as to whether the player acted wrongly or not and thus whether Del Oro were completely justified in their actions or not.
Del oro rep according to your version of events was the player aware that they had been fronted the money and that when the deposit hit it would be removed?

Im trying to understand if the casino did anything wrong other than a slow response to a pab.

 

[pascal79]

So as the del oro rep answered me in another thread:
Both casinos have completely different management. This includes different teams, terms / rules / bonuses, lets add same shady practices.

 

[maxd]

… Im trying to understand if the casino did anything wrong other than a slow response to a pab.

A “slow response” is when a casino takes its time to reply to a case.

A obfuscating mess is when you ask for evidence and three times they give you either the wrong stuff or incomplete data, all of which you have to chase them for over and over again with weeks of delays. Then later they say “oh, sorry, we thought this was a conversation, not a complaint investigation” when it was obvious from the outset that is was exactly a complaint investigation. And then when it’s obvious you won’t buy that BS they tell you “ah, it was a junior person you were talking to, they misunderstood”, and so on and so forth. Add that to the monumental sh*t-show that their activity on and off the forums preceding all that had been and you have a situation where you’re being conned and manipulated by someone with a creative relationship with the truth for their financial convenience.

If you’re keen on giving them a pass you’re obviously free to do so. The endless hours and effort we’ve spent dealing with these cowboys tells us that not joining you in that is a good and appropriate choice for us at Casinomeister. If you doubt my judgement on this ask the others in the CM crew. They are their own men and I would fully expect them to speak their minds freely.

- Max

 

[damien7780]

They have scammed a lot of people unfortunately people will never see the color of their money. They accept their players from unregulated countries and once they win the account gets blocked.

 

[dunover]

They have scammed a lot of people unfortunately people will never see the color of their money. They accept their players from unregulated countries and once they win the account gets blocked.

Player A:
Unfortunately we allowed unregulated play by you in your unlicensed jurisdiction and you were none the wiser after you bust out.

Player B:
Unfortunately we allowed unregulated play by you in your unlicensed jurisdiction and would ya know it!! we realised our 'error' when you won so are voiding the balance.

 

[maxd]

I’d like to remind everyone that Del Oro’s troubles at Casinomeister started within a few hours of them signing on and opening with a classic case of shilling sock-puppets: see here starting with post #27. Supposedly that is what the new Del Oro rep has chosen to refer to as "the accidental early mistake” (here).

Interesting is it not that their fraudulent behaviour to deceive this entire community is an “accidental mistake” — and something that we were happy to draw the line under and allow them to proceed — whereas the player’s situation here — also maybe excusable as “an accidental mistake”, no? — is damnable and beyond the pale. If we give the player a fraction of the breaks and forgiveness that Del Oro have received over these past few months we wouldn’t even be having this discussion.

Just for the fun of it ask yourself just how much gaslighting has been going on here — keeping in mind the countless excuses and “forgive me”s that we’ve heard from this lot — and whether that really is deserving of a pass. Clearly we haven’t thought so, but YMMV.

- Max

 

[Jono777]

Read and digested most of this thread (but may have missed some points lol ) and can see points from both sides if I am totally honest.

Going to continue to sit on the fence on this one, however in closing, I will say that if a casino advanced me a playable balance whilst waiting for my deposit to go through, no way on this planet would I try and use/claim ownership / withdraw BOTH - its just wrong, so wrong.

 

[pascal79]

so just to clarify the alleged "fraud" happened at heats casino and the money was confiscated from del oro?

 

[SYPlayer95]

Read and digested most of this thread (but may have missed some points lol ) and can see points from both sides if I am totally honest.

Going to continue to sit on the fence on this one, however in closing, I will say that if a casino advanced me a playable balance whilst waiting for my deposit to go through, no way on this planet would I try and use/claim ownership / withdraw BOTH - its just wrong, so wrong.

You're entitled to your opinion, there's nothing wrong with that. However, at the time, I wasn't aware of what the casino later claimed.

I made them aware that I deposited and showed them proof of such, live chat agent said they would sort the problem. Balance was then in the account. I can't see an issue with that. Not once, did they then mention that it would need to be refunded/returned at any point.

As I was utilising a bonus, my balance was particularly high. I played several game rounds and when I had finished playing the game I was playing, returned to the home screen. When I clicked my balance, noticed cash was higher and was happy with the profit, so dropped the bonus and withdrew the funds.

Can't really see how that's my fault, in all honesty.

Baring in mind,.this was on the 2nd December on Heats Casino. The next I heard about it was on 17th December, where my DelOro account was blocked. Conveniently when I had circa £12k in the account.

And when you say I can see both sides, that's probably why the ruling was 50% both sides.

Nonetheless, appreciate your thoughts.

 

[essuk]

Guess the question I have is where you thought the additional balance came from. Surely you must have known you didnt win it?

 

[essuk]

Maxd Im not trying to give anyone a pass...trying to understand the truth.

 

[Jono777]

You're entitled to your opinion, there's nothing wrong with that. However, at the time, I wasn't aware of what the casino later claimed.

I made them aware that I deposited and showed them proof of such, live chat agent said they would sort the problem. Balance was then in the account. I can't see an issue with that. Not once, did they then mention that it would need to be refunded/returned at any point.

As I was utilising a bonus, my balance was particularly high. I played several game rounds and when I had finished playing the game I was playing, returned to the home screen. When I clicked my balance, noticed cash was higher and was happy with the profit, so dropped the bonus and withdrew the funds.

Can't really see how that's my fault, in all honesty.

Baring in mind,.this was on the 2nd December on Heats Casino. The next I heard about it was on 17th December, where my DelOro account was blocked. Conveniently when I had circa £12k in the account.

And when you say I can see both sides, that's probably why the ruling was 50% both sides.

Nonetheless, appreciate your thoughts.

Fair points / post and I appreciate you taking an adult view of an opposing opinion.

However this being said, I struggle to believe the part in bold, sorry.

I have played online since 2003 and always been aware of my balance to within a £ or two, aware what bonus I'd taken if any, aware of any free spins winnings, aware approximately of my wagering requirement (if applicable) and also aware if my balance suddenly jumped when I knew I'd not won in the game I was currently playing.

We all know BOTH players and casinos are privy to the occasional wrong doing and no one is a saint but it seems the black and white of this situation tells me IMO that you were lucky to even be offered the 50/50 split.

I've never deposited with Del Oro or sister casinos so have no loyalty or agenda but from what I've seen, I do feel they're getting a bit of a shitty time on this one.

I'd say with 100% confidence that if a player pulled this stroke with ANY casino group they'd get the same treatment, maybe minus the 50/50 offered.

 

[maxd]

… I’d say with 100% confidence that if a player pulled this stroke with ANY casino group they'd get the same treatment, maybe minus the 50/50 offered.

No offence but you’d be wrong. We don’t do these things in a vacuum, we do get 2nd opinions if and when needs be. One of the advantages of having been in the industry for 27 years is there are people I can turn to for these things. I did and the general consensus was that the 50/50 ruling was fair and appropriate.

- Max

 

[mulven]

Fair points / post and I appreciate you taking an adult view of an opposing opinion.

However this being said, I struggle to believe the part in bold, sorry.

I have played online since 2003 and always been aware of my balance to within a £ or two, aware what bonus I'd taken if any, aware of any free spins winnings, aware approximately of my wagering requirement (if applicable) and also aware if my balance suddenly jumped when I knew I'd not won in the game I was currently playing.

We all know BOTH players and casinos are privy to the occasional wrong doing and no one is a saint but it seems the black and white of this situation tells me IMO that you were lucky to even be offered the 50/50 split.

I've never deposited with Del Oro or sister casinos so have no loyalty or agenda but from what I've seen, I do feel they're getting a bit of a shitty time on this one.

I'd say with 100% confidence that if a player pulled this stroke with ANY casino group they'd get the same treatment, maybe minus the 50/50 offered.

I like to think I'm pretty experienced in playing at casinos although not got as many years under my belt.

All I'll add is I'm still able to make mistakes. Although there's been loads of posts so I might have missed certain context of the specifics.

One time I had 3000 in a white hat account (they tend to gub ya pretty instantly if you withdraw, so I played on a bunch of different sites until id won on a few before withdrawing)

Anyways I got a nice reload offer and for some reason had thought the 3000 balance was on a different white hat site. I managed to deposit without looking at my balance once and then started playing my go to slot without noticing my balance (whacked on fiver, 1000 autospins). Go for a piss and see balance is 3.5k and assume I hit a big win. Finish wagering and then fortunately finish on 4.5k so I didn't lose but could have easily spunked the previous win. Then when I couldn't find my other win I was like oh crap and realised what bad happened.

Now this is extremely unlikely to happen as I would have seen the balance was 3k before depositing and before spinning but in this one instance I somehow managed to not see it somehow.

It's definitely hard to not notice the wrong balance but it does happen on a rare occasion.

 

[dunover]

Remember how 32Red once dealt with a comparable situation, paid the player in full?

J

Resolved Thread '32Red vs Joseph3 - expensive mistake'

Sep 5, 2014

This seems to be the biggest casino forum so I'd like a few responses from some members please before I proceed with my court action against 32Red Plc in the UK.

So my main casino I play at are going to close their doors to the UK and I decide to sign up to 32Red which I had been putting off for a while.

I sign up, deposit £1000 and live chat credit me with a £2000 bonus, which has a 50x wagering on slots.

I play for a ages, doing £5 spins and eventually get a big win of £24k, and I manage to finish the wagering with a £25k balance.

Then the fun and games start.
32Red claim that they...

• Joseph3
• 32red review
• Replies: 369
• Forum: Casino Complaints - Bonus Issues

 

[Jono777]

No offence but you’d be wrong. We don’t do these things in a vacuum, we do get 2nd opinions if and when needs be. One of the advantages of having been in the industry for 27 years is there are people I can turn to for these things. I did and the general consensus was that the 50/50 ruling was fair and appropriate.

- Max

None taken of course.

I think there are some possibly slightly crossed wires and also partial over tiredness on my part.

I do not disagree with the CM outcome, in fact my point is that to agree on and be offered the 50% is a very fair outcome and not one the player may have been offered without the help of you / CM, a few emails back and forth with support would not have achieved this.

My main point and even gripe is the generosity of the casino whilst the deposit is in pending state was fully exploited and taken advantage of and out of order.

Maybe a bad comparison but I feel it's like a friend offering you £50 till payday so you can have a bet on the football at the weekend, winning and not even offering to repay the £50 from the winnings or when payday arrives.

 

[Jono777]

Remember how 32Red once dealt with a comparable situation, paid the player in full?

J

Resolved Thread '32Red vs Joseph3 - expensive mistake'

Sep 5, 2014

This seems to be the biggest casino forum so I'd like a few responses from some members please before I proceed with my court action against 32Red Plc in the UK.

So my main casino I play at are going to close their doors to the UK and I decide to sign up to 32Red which I had been putting off for a while.

I sign up, deposit £1000 and live chat credit me with a £2000 bonus, which has a 50x wagering on slots.

I play for a ages, doing £5 spins and eventually get a big win of £24k, and I manage to finish the wagering with a £25k balance.

Then the fun and games start.
32Red claim that they...

• Joseph3
• 32red review
• Replies: 369
• Forum: Casino Complaints - Bonus Issues

Similar mate but not the same. Del Oro offered the cash balance up front whilst the deposit was waiting to clear, so the player could play straightaway no?

Apologies if I missed anything.

 

[SYPlayer95]

Similar mate but not the same. Del Oro offered the cash balance up front whilst the deposit was waiting to clear, so the player could play straightaway no?

Apologies if I missed anything.

Fair, but that wasn't made clear. Live chat said it was sorted. Not we have advanced your deposit and will claim it back later on
Big difference IMO. Hence, why I thought my balance was my balance and withdrew it.

 

[Jono777]

Fair, but that wasn't made clear. Live chat said it was sorted. Not we have advanced your deposit and will claim it back later on
Big difference IMO. Hence, why I thought my balance was my balance and withdrew it.

Happy to agree to disagree, no accusations as before but really struggling to get my head around this whole situation.

 

[SYPlayer95]

Happy to agree to disagree, no accusations as before but really struggling to get my head around this whole situation.

Yeah, again that's fair enough.
No hard feelings.

 

[lockinlove]

Here's the problem.

Id prefer if if Max stopped deleting comments. They should be allowed to be seen aside from self promotion. Let us be the judge of their comments imo.

Del oro came on this forum making idiotic claims like we are morons and their personal sheep. Claiming "our special rtp" What special RTP? You know most members here are well versed on how everything works right?

Del oro then created duplicate accounts to try and increase their image and justify their arguments claiming false wins and fake feedback.

They then tried recruiting players from countries where it's illegal.

It seems to me you never wanted to be part of this community but instead used it as monetary gain only.


So you are claiming you are being picked on, do you not think it's justified?

With all that being. Is it true this player tried withdrawing his money and the casinos money they fronted to him? If so thats extremely shady and the player should not be free from ridicule.

That does not excuse your behavior. He deposited on another casino and won. You did not blacklist him and close his account. You would not have refunded this player if he lost. I can promise that.

I disagree with the casino getting off paying 50%. They should pay the full 100%. Its on you to tell a player they were being shady. its on you to close their account. You did neither. You also have stated you are not sister casinos. So now it is? Why didnt you confirm this when asked and actually denied it.

Pay the player 100% of his winnings and then close his account. This is the proper thing to do.

 

[Avernite]

Reading through this thread it's a bit of a struggle seeing how you wouldn't notice your balance doubling, but I guess Maxd and his team know enough to give the benefit of the doubt. 50% is a fair compromise.

Then again, I thought Heats and Del Oro were supposed to be separate casino's? And surely it's the job for whoever approves withdrawals to:

1. Stop the error at the first withdrawal phase or;

2. Correct the error at the second withdrawal if they are part of the same group, and explain what happened and why. Then issue a warning if need be

 

[maxd]

… Id prefer if if Max stopped deleting comments. They should be allowed to be seen aside from self promotion. Let us be the judge of their comments imo. ...

If you look back through this thread you’ll see that I have done the “snip” 4 times:

1. "*snip* [pointless self-aggrandisement removed]" in post #18
2. "*snip* [ranting against Casinomeister staff removed]” as above
3. "*snip* [unfounded speculation about how Casinomeister’s process is out of step with the rest of the industry]” in post #35
4. "*snip* [more speculation about how Casinomeister’s process is out of step with the rest of the industry]” as above.

#1 for obvious reasons: a Warning against Del Oro is not an invitation for them to brag about their casino’s features and offerings, basically posting promotional material out of the designated area which would automatically be deleted anyway. Not to mention action taken against them for doing so.

#2 because it was a violation of the Forum Rules , item 1.19 which is a banable offence. In this context the snip seemed a fair compromise.

#3 and #4 were basically the same story as #2 except the offence was directed at Casinomeister in general instead of me personally.

So, IMO, I have snipped one bit of garbage self-promotion and three banable offences from Del Oro’s posts in order to allow them to remain on site and not kicked to the curb as those offences would normally dictate. Casinomeister is not a platform for someone to bang on what shit we are. Of course they are entitled to that opinion but it’s not our responsibility to give them the soapbox to do it.

I am well aware that censoring anyone for any reason is VERY touchy business and I don’t do it lightly for the simple reason that it is always, ALWAYS a headache when I do. I know this from over two decades managing and co-managing casino forums. That said when it comes to a choice between kicking someone off the forum for Rules violations VS snipping the offence and letting the rest pass it’s always a judgement call. My call here was to not ban Del Oro in order to allow this discussion to proceed.

FYI a fair part of the Casinomeister staff are wondering why Del Oro wasn’t banned from the site a long time ago, or re-banned as the case may be since they’ve already been booted once (the shilling incident). So yes, I’d say given the context and the situation at hand the snips have been a fair compromise. Nevertheless, your message has been received and I will keep it in mind as we proceed.

- Max

 

[lockinlove]

If you look back through this thread you’ll see that I have done the “snip” 4 times:

1. "*snip* [pointless self-aggrandisement removed]" in post #18
2. "*snip* [ranting against Casinomeister staff removed]” as above
3. "*snip* [unfounded speculation about how Casinomeister’s process is out of step with the rest of the industry]” in post #35
4. "*snip* [more speculation about how Casinomeister’s process is out of step with the rest of the industry]” as above.

#1 for obvious reasons: a Warning against Del Oro is not an invitation for them to brag about their casino’s features and offerings, basically posting promotional material out of the designated area which would automatically be deleted anyway. Not to mention action taken against them for doing so.

#2 because it was a violation of the Forum Rules , item 1.19 which is a banable offence. In this context the snip seemed a fair compromise.

#3 and #4 were basically the same story as #2 except the offence was directed at Casinomeister in general instead of me personally.

So, IMO, I have snipped one bit of garbage self-promotion and three banable offences from Del Oro’s posts in order to allow them to remain on site and not kicked to the curb as those offences would normally dictate. Casinomeister is not a platform for someone to bang on what shit we are. Of course they are entitled to that opinion but it’s not our responsibility to give them the soapbox to do it.

I am well aware that censoring anyone for any reason is VERY touchy business and I don’t do it lightly for the simple reason that it is always, ALWAYS a headache when I do. I know this from over two decades managing and co-managing casino forums. That said when it comes to a choice between kicking someone off the forum for Rules violations VS snipping the offence and letting the rest pass it’s always a judgement call. My call here was to not ban Del Oro in order to allow this discussion to proceed.

FYI a fair part of the Casinomeister staff are wondering why Del Oro wasn’t banned from the site a long time ago, or re-banned as the case may be since they’ve already been booted once (the shilling incident). So yes, I’d say given the context and the situation at hand the snips have been a fair compromise. Nevertheless, your message has been received and I will keep it in mind as we proceed.

- Max

Im glad you didnt ban them and did give them multiple chances. I remember BTG did that same was given a chance too.

 

[SYPlayer95]

This is the win they confiscated.

 

[damien7780]

I remember a certain Gérard who takes care of VIP customers at del oro, he told me on WhatsApp as a VIP member you will be aware of the machines whose RTP will have reached a higher level.... in 7 months I only managed to complete a bonus in short I think they should review their business strategies! Too many lies! Sometimes they even asked me to deposit more money... because supposedly I was close to victory... unfortunately I was naive and this bad experience served as a lesson to me and made me lose 7000€ It's not for nothing that they were banned from sports betting and Curaçao license!

 

[mulven]

I remember a certain Gérard who takes care of VIP customers at del oro, he told me on WhatsApp as a VIP member you will be aware of the machines whose RTP will have reached a higher level.... in 7 months I only managed to complete a bonus in short I think they should review their business strategies! Too many lies! Sometimes they even asked me to deposit more money... because supposedly I was close to victory... unfortunately I was naive and this bad experience served as a lesson to me and made me lose 7000€ It's not for nothing that they were banned from sports betting and Curaçao license!

Next they'll use this image as marketing

 

[damien7780]

Next they'll use this image as marketing
View attachment 205321

that's exactly it

 

[Avernite]

Next they'll use this image as marketing
View attachment 205321

Did you get a job offer from the marketing team?

 

[mulven]

Did you get a job offer from the marketing team?

If only I bet the employee running the casinomeister account was on great wages

 

[Webzcas]

@SYPlayer95 out of interest, did you sign up and open an account with Del Oro as a result of them starting to post here on the forum?

 

[SYPlayer95]

@SYPlayer95 out of interest, did you sign up and open an account with Del Oro as a result of them starting to post here on the forum?

Correct

 

[teckiwi]

I feel like if the first casino skin reached out about the extra money that was paid out and the player failed to respond and joined the other site that could reasonably be seen as an act of bad faith, however if they were not contacted how is a player to know? Might have just missed a big win on a spin while not looking etc and thought great I'll cancel this bonus and cashout..

Might have missed if this was made clear in prior posts

 

[mulven]

I feel like if the first casino skin reached out about the extra money that was paid out and the player failed to respond and joined the other site that could reasonably be seen as an act of bad faith, however if they were not contacted how is a player to know? Might have just missed a big win on a spin while not looking etc and thought great I'll cancel this bonus and cashout..

Might have missed if this was made clear in prior posts

Also a bit futile to pretend to be separate entities when it's an open secret. No need to deny it, just makes you look less trustworthy.

 

[maxd]

FWIW the Del Oro saga seems to have come to an abrupt end: the casino and player reached a settlement outside of the PAB process. Although the player is bound by an NDA — which we have no intention of disrespecting — we have reason to doubt that the settlement was for an appropriate amount.

Until we see proof of payment to show otherwise we’ll have to assume that the casino did not comply with the terms of the settlement we had established as being fair and appropriate, and that would mean that effectively nothing changes as far as we are concerned.

Del Oro is now in the Rogue Pit. Hopefully that ends this frustrating, destructive and excessively time-consuming story.

- Max

 

[gamblingmahotsukai]

The worst fuckin part of this casino is that you cannot close your account it will take u 450 tries to ask them to close it for you and they wont..

 

[Jono777]

The worst fuckin part of this casino is that you cannot close your account it will take u 450 tries to ask them to close it for you and they wont..

Change you password when pissed

 

[Guntis]

Change you password when pissed

It's best to change everything. No point in leaving them real info. Once done, then change the PW.

 

[maxd]

Bit of an update here, Del Oro continues with their toxic reputation-building exercise:

A player came to us with a complaint wherein one evening they had won €52,000+ and the next morning they could no longer access their account. Apparently the password had mysteriously changed overnight. While the player tried to regain access to their account through password resets and the like their account was drained to zero. The player claimed this had all been done while they were locked out of the account.

When we approached the casino they implied that the player’s complaint was a fabrication and that "losses can sometimes be difficult to accept”. They went on to say that the evidence showed that no third party had accessed the player’s account, that the gameplay had all been typical of the player’s previous activity and they they had proof that the losing play had all originated from the same device the player normally used.

When we asked the casino to share some of their evidence with us the conversation abruptly ended and they had nothing further to say. Our closing comments on the case were as follows:

"The casino claimed there was no evidence of third party activity but stopped responding when we asked for evidence to support that claim. In the end we were unable to decide in favour of either party due to insufficient evidence. The Casinomeister Warning against Del Oro will be updated to include this latest incident as further evidence of dubious casino activity and grounds for our caution to players against using this casino. Case closed."​

 

[raptor1963]

Hey all, this will be our last statement and then it is out of our control because unfortunately our future here was predetermined:

"Which term in particular was breached in this case?"

This is stated in section 9.3 of our terms and conditions under "Fraudulent Activity"

And Yes, Max did propose the 50/50 split where we should give him 50%.

Our legal team created section 9.3 after we found out that many players from a specific country found an exploit in a popular payment method where they can get a free casino balance. This was caught after we lost a lot of money and time due to this fraudulent activity. This is why we take this case very seriously.

Whether this user wins 10 GBP or 1000 GBP, he should not and will not get a 50% because he broke our terms of use and withdrew funds that were not subjected to him.

This user had a GREAT relationship with our casino before this - depositing around 4463.53 $ and withdrawing 10838.67 $ and there was never an issue. Feel free to ask him.

But we do not take financial fraud lightly whether we funded him 10 GBP, 100 GBP, or 10,000 GBP it all falls in the same category because if a player would scam with 10 GBP they will do it with 1000 GBP.

Since the beginning, our team came into this forum with so much excitement because our only goal was to interact with this great community. We were on the top of the forum for a while and we had incredible engagement from the great members of this community.

[maxd says: letting the rest of this foolishness stand so that everyone can see for themselves how poor St. Del Oro has been abused by Casinomeister’s vulgar hoard.]

We were always welcomed by the members and never by the forum leaders.

Forum leaders telling us that they are hoping that we "Slip up again" so they can defame us.

They posted this warning stating "Del Oro is confiscating player balances without justification"

This is a fallacy - there is justification. Our justification is that if a player commits financial fraud we are subject to closing their account.

This should be retitled as "Del Oro believes that if a player commits financial fraud they can close your account"

We want to thank everyone in the community - both members and leaders. We will stand with our own values that we keep true to ourselves and to our community.

This was fun while it lasted and definitely an emotional rollercoaster. Everyone is human behind these screens - always important to remember <3

let me tell you my story about del oro:i deposited 100€ from the netherlands ,at that time they operated illegaly from country but they allowed von usage.i played the live roulette table and was lucky that evening and kept winning about 5000€ live changing amount.so i went to support and asked how long my withdrawal would take she (after reading a post here she turned to be a he)told me just upload your documents on the site and you will be oke within hours you will receive your cash out .so i uploaded every document that is requested and waited the money to hit my bank .next morning no money in my acount so i contacted support again and she told me that i did not uploaded anything i showd her screenshot of my documents on the site but she told me that i did not used the upload button.they have a system wich is intentional created this way to mislead the players .after you upload the documents you see that they are uploaded but you have to do one more thing to be done.so i uploaded documents for second time and waited again next dat again no money .at that moment i snapped and played the 5000€ euro away 34 spins losing in a row till i reached zero this happend on a real table from evolution wich certanly is operated by fraudulent RNG from real casinos.i was so mad i went to chat to close my acount but she kept offering me bonusses to play wich i refused .finally i closed my acount .next day i went to chat to complain about the upload issue on the site and that wanted to download my play history for investigation because 34 spins on live table is impossible,and ended she reopend my acount again and kept intentionally for me to deposit again .i lost additional 900€ .these are criminal practices .i am gladd the casino lost them reputation .

 

[maxd]

In case anyone is in doubt about the nasty behaviour you can expect from DelOro try this one on for size:

"Yes i talk to [Deloro staff] in Telegram … He keeps saying he'll help me, that he'll talk to the owner to get some money, but he asked what he'd get out of it?"

The player had to offer a 5-figure sum to get a commitment for basic assistance on a withdrawal that the player was fully entitled to but getting no action on. That’s about as Rogue as they come.

Warning: the stories of truly nasty stuff regarding DelOro keep coming in. Players are STRONGLY advised to spend their money elsewhere, otherwise you are just encouraging these lowlife operators to keep doing what they do.

 

[SYPlayer95]

In case anyone is in doubt about the nasty behaviour you can expect from DelOro try this one on for size:

"Yes i talk to [Deloro staff] in Telegram … He keeps saying he'll help me, that he'll talk to the owner to get some money, but he asked what he'd get out of it?"

The player had to offer a 5-figure sum to get a commitment for basic assistance on a withdrawal that the player was fully entitled to but getting no action on. That’s about as Rogue as they come.

Warning: the stories of truly nasty stuff regarding DelOro keep coming in. Players are STRONGLY advised to spend their money elsewhere, otherwise you are just encouraging these lowlife operators to keep doing what they do.

This cannot be for real. I am astonished!

 

[andysbetting1187]

This cannot be for real. I am astonished!

Agree - i only charge 4 figures and that's including storage of said person in a sound proof container to gather information and full body Disposal

I need to up my prices

 

[maxd]

This cannot be for real. I am astonished!

In fact we’ve heard this more than once about DelOro, it just that the recent example was so outrageous that I felt we couldn’t let it pass without bringing it to the readership’s attention.

 

[lockinlove]

Lets not forget they were also found guilty of sexually harassing female players.

This casino group is truly disgusting all around.

 

[maxd]

And there’s more! I am in receipt of proof that they are offering mid-4-figure sums to have players “remove” negative comments from our forums.

Of course such removals would not be possible as that would violate our Deletions Policy but they don’t seem to know that, or haven’t listened the multiple times we’ve told them so.

- Max

 

[andysbetting1187]

And there’s more! I am in receipt of proof that they are offering mid-4-figure sums to have players “remove” negative comments from our forums.

Of course such removals would not be possible as that would violate our Deletions Policy but they don’t seem to know that, or haven’t listened the multiple times we’ve told them so.

- Max

Deloro are shit

*willing to remove for a 4 figure payment