Announcement Dan has left Videoslots

[bebo67]

Sorry but I can't let this go. I just can't.

I could have accepted what they had done if I at least have heard them admit that what they were doing was wrong, with that I mean posting and replying to pm's and then signing with someone elses name.
That is so very wrong and goes against all I have learned.

When I reached out to one of them that i know a bit better and asked if they had done this the reply I got was . ''We have always helped Daniel.''

Nothing that they were sorry for misleading us, and with no apology they have lost all trust I had, and that I am very sorry about.
I will just take out the money I have there, wait for my cashback and then close the account.
Then this is over for me.

Im right behind ya! I wasn't winning anyways.

 

[Steviedoo]

Why was he the only one who got the award then...

 

[dionysus]

why not?
whether 100% dan or whether others filled his shoes the odd time, it was still his team his department, his leadership, and he STILL put in more hours, time and effort than anyone
and frankly, NO rep does it all on their own - they relay messages and concerns, liase with CSRs and management, etc - every action is a group effort; Dan happens to be at the forefront and face here in CM

 

[sueyh]

Why was he the only one who got the award then...

I'm pretty sure Dan shared his ward with his team and I believe Dan deserved the award just simply because he made sure there were somebody else to deal with the problems or questions the customers had when he was not available.

I have read a few posts like this- somebody wrote a post because he had a problem with a casino he was playing at, and there was no respond from the rep from the casino, and a few days later the rep finally responded by saying he had been away or even sometimes the rep said he couldn't do much at that time because he was still away.

What do you prefer you guys? Getting the respond a few days later or within 10 mins? I much prefer the later one.

Dan deserved the award by running the team to respond in the quickest among every reps here.

 

[Supababe]

Also Rachel and Conor at Trada use the same rep account. Which I don’t see as a problem although sometimes a bit confusing, they tend to sign off using their name.

Needed to edit this but couldn’t. Conor are Rach use different accounts @TradaCasino and @Conor@Trada but I hadn’t ever looked closely enough beyond them having the same avatar. Sorry guys x

 

[Mr Wild]

Dan did mention his team when he won the award this year and what I remember he did the same for last year.
Casinomeister Awards 2017 have been announced!

Hi all,

I would first like to thank everyone for the congratulations!
There are almost no words for how proud the whole Videoslots team are - We won 4 awards this year from Casinomeister!

It's no secret that this is the awards that we value the most in the industry, since it’s from you, the players and that is what makes Casinomeister so special and unique platform.
We have learned a lot from all active members here and we wouldn’t be what we are today without all of your feedback and support. Thank you!

Casino Manager and Casino Rep of the year means a lot to me and my family, but also to my fantastic team that have supported me day and night to always try solve things urgently.
I am lucky to have such a great team behind me and we will go out later this week to have a nice dinner and celebrate!

We will continue 2018 with more campaigns but also listen to all of you and give the best support possible.

Br,

Daniel

 

[Tirilej]

Dan did mention his team when he won the award this year and what I remember he did the same for last year.
Casinomeister Awards 2017 have been announced!

I don't think anyone have questioned the fact that he had a team behind him, or that they/you all are doing a great job.

What I don't find morally right is to sign anything with someone else name. If they had signed with Tom, William or whatever name then we had known and accepted that.
Well, most people here accept what have happened anyway so you don't need to worry, and there are no such rules for the reps here I've just learned.

 

[deepsky2]

Omg been so frustrated with Videoslots last 12 hours

Made a deposit then got pop up to say I'm being prevented from making any further deposits and I was unable to play my funds.

Contact support, they tell me its because I had 2 prepaid cards not verified, yes MasterCard gift cards this has never happened to me before unless I was making a withdraw.

Ok so they unlock my account, I play my deposit to 0, go make another deposit ,again deposit accepted but account get locks out again back to support, this time they tell me its because of Instadebit, unlock again but tell me not to use Instadebit which I thought if there is a problem with them it would be blocked from even trying to use them in first place and the money was in my account to play.

Again they unlock the account, a bit later make a deposit and again with my funds accepted but account gets locks again back to chat this time they tell me its technical difficulties and unlock the account.

Go to bed wake this morning make a small deposit and ya you guessed it, now telling my ID not approved also I get an email 3 am saying my ID was not approved, now I'm getting a little annoyed as I updated my Driverlicence 3 weeks ago as I needed to get my withdraw, my driver licence was expired, uploaded new Driver licence, approved and received funds.

Go to chat again they unlock my account but say security saying my ID expired, obviously there a problem on there side and clearly my ID not expired as I said to chat I want a clear explanation why security keeps blocking my account and where did my updated ID go to? How can it be expired and where is new the uploaded copy I sent which they clearly approved 3 weeks ago. I want an apology from there security for handling my account like a bunch of grade schools for the past 12 hrs.
also getting tired of the run around of verifying MasterCard gift cards

Anyone else having any problem like this?

Team Videoslots you can explain this on the forum rather than a pm if u able.

 

[goatwack]

Don't care what people say, Dan is still the mans

 

[greylady]

My issue with signing off with someone else's name is that I received the most insulting and condescending e-mail from whom I assumed was Dan as it was signed off by him. It now transpires it could have been any one of a 'team', that really doesn't sit well with me, Dan has left now and if someone had been honest and I knew exactly who wrote the e-mail, I would have openly apologised to Dan had he not written it as to me it came across as crude and out of order - enough said

 

[Jono777]

Can see all view points here over the "DanderGate" scandal.

VERY bottom line is still possibly the most trustworthy casino around (despite their modest RTP's )

Have a great day all

Love from Jennifer x

 

[goatwack]

^^^

I agree with Sue

Br, Bob

 

[nikantw]

Which Dan? Dan 5, Dan 2 or Dan 7?

Whait, first there is more than one Dan and now there is more than one GOAT?

You do not have permission to view link Log in or register now.

 

[robby811]

“These GOAT discussions are fun distractions while sitting around waiting for the pizza to be served. But they’re on a par with ‘Which superpower would you want most: flight or invisibility?’ Whether I’m included or not in anyone’s list doesn’t matter. I played my hardest and I helped my teammates. That’s the most important thing I walked away with.

 

[wobble33]

Hello everyone,

For a long time, I have been the rep for Videoslots here, which is something that has brought me a lot of joy over the years as I have been able to receive the most honest and unfiltered feedback and opinions of the Casino itself along with the work we do. Many good suggestions and fair points of criticism have been shared, and many of the suggestions I have received has been taken to heart and implemented, something that has helped us grow and better ourselves.

Starting today, I’m officially retiring as Casino Rep, but I will hand you all over to my excellent team that has been working under my supervision for quite some time and I think that their combined efforts and attendance will prove to be a great improvement for you all.

I strongly believe that this community has been an invaluable asset to us and I have enjoyed my time here immensely.

Thanks for everything guys, it has truly been a pleasure

Going forward, you will be able to contact us via a new user on the forum “Team_videoslots”. Please note that this team is an independent department and not our normal customer service team you reach over live chat and support@videoslots.com.

Best regards,
Daniel.

All the very best dan!

 

[Casinomeister]

Because he didnt write it. If you look, it clearly says * blush* and if you look at another post later on made by the actual " team", the word *blush* appears again. I would of missed it, if it were not the fact that it was **

Actually, what that was was a broken smilie code. : blush : produces just like : cool : produces For whatever reason, this wasn't functioning but it is now.

Sorry but I can't let this go. I just can't.

I could have accepted what they had done if I at least have heard them admit that what they were doing was wrong, with that I mean posting and replying to pm's and then signing with someone elses name.
That is so very wrong and goes against all I have learned.

When I reached out to one of them that i know a bit better and asked if they had done this the reply I got was . ''We have always helped Daniel.''

Nothing that they were sorry for misleading us, and with no apology they have lost all trust I had, and that I am very sorry about.
I will just take out the money I have there, wait for my cashback and then close the account.
Then this is over for me.

Ok - I understand that this was not the best route for them to take. But as noted earlier, there was a choice: having problems solved on the fly, or wait until Monday arrives for the rep to take casino of an issue. Many accounts here are managed by senior staff who take holidays, weekends, family time etc., and over the years these people consistently get beat up by members who lack the patience to get an answer. Forum reps are here to assist, not to replace the casino's online support. I don't think anyone here was intentionally misleading - they were trying to do the best job that they could by taking care of their customers and our members.

By the way, I think the term "immoral" may be a bit strong. When I think of something "immoral" I think of war crimes and suicide bombing civilians.

It does come across as deceitful, why didn't they just sign off as themselves opposed to 'Dan' if it wasn't actually him - now that just doesn't sit right with me.

Yeah, perhaps I need to address this to all the casino reps: if you have stand-ins, please let the member know since a load of people become friends in this forum and should be given the courtesy to know that this may be another support person.

This has never been an issue here before, and I get it. A number of us get chummy, even become pretty good friends after a few years, so I understand the consternation here. I hope to address this to the casino reps this next week.

 

[Oscar Arnhem]

when i go to STAFF and IGAMING REPS,it says
Team.Videoslots
Accredited Casino Representative, Male, 27, from Malta, Last Activity: Today at 12:44 PM. Send Private Message


So is it 1 male from 27,or a team?

 

[Tirilej]

Ok - I understand that this was not the best route for them to take. But as noted earlier, there was a choice: having problems solved on the fly, or wait until Monday arrives for the rep to take casino of an issue. Many accounts here are managed by senior staff who take holidays, weekends, family time etc., and over the years these people consistently get beat up by members who lack the patience to get an answer. Forum reps are here to assist, not to replace the casino's online support. I don't think anyone here was intentionally misleading - they were trying to do the best job that they could by taking care of their customers and our members.

By the way, I think the term "immoral" may be a bit strong. When I think of something "immoral" I think of war crimes and suicide bombing civilians.

When I found out I felt so stupid. I felt like they must have been laughing at us the whole way. They even accepted awards as the best rep and the best casino manager, and then I'm told they had a laptop carried around where the team where checking messages already two years ago
I have no idea if I've ever talked to Daniel here. Now I don't care about that because he wasn't my kind of person anyway, but it still doesn't feel good.

It's great to care about taking care of their customers but it's like saying they have done it for our sake, when in fact it's been just as much for their own.
These threads is a perfect marketing place, all free, and it's used all the time. Not forgetting they are constantly being updated of what's going on in the casino if problems arrive. So it's both ways and it's been perfect for both sides.

Moral, ethics, lies whatever...it's just words.
I lost my trust but no one else have to feel the same way as me. It's fine if you don't. We are different and we see things different.

 

[Gaz237]

when i go to STAFF and IGAMING REPS,it says
Team.Videoslots
Accredited Casino Representative, Male, 27, from Malta, Last Activity: Today at 12:44 PM. Send Private Message


So is it 1 male from 27,or a team?

Have you read the last few pages?.

 

[Oscar Arnhem]

Have you read the last few pages?.

yep,thats why i posted it

 

[Gaz237]

yep,thats why i posted it

Well you should know that a team of people are behind the name now.

 

[Oscar Arnhem]

Well you should know that a team of people are behind the name now.

So they have to change it!!

 

[bebo67]

Actually, what that was was a broken smilie code. : blush : produces just like : cool : produces For whatever reason, this wasn't functioning but it is now.


Ok - I understand that this was not the best route for them to take. But as noted earlier, there was a choice: having problems solved on the fly, or wait until Monday arrives for the rep to take casino of an issue. Many accounts here are managed by senior staff who take holidays, weekends, family time etc., and over the years these people consistently get beat up by members who lack the patience to get an answer. Forum reps are here to assist, not to replace the casino's online support. I don't think anyone here was intentionally misleading - they were trying to do the best job that they could by taking care of their customers and our members.

By the way, I think the term "immoral" may be a bit strong. When I think of something "immoral" I think of war crimes and suicide bombing civilians.



Yeah, perhaps I need to address this to all the casino reps: if you have stand-ins, please let the member know since a load of people become friends in this forum and should be given the courtesy to know that this may be another support person.

This has never been an issue here before, and I get it. A number of us get chummy, even become pretty good friends after a few years, so I understand the consternation here. I hope to address this to the casino reps this next week.

Do you really believe that it was a case of just when Dan needed help? In all honesty, if it's been going on for as many years as it was posted, it sounds like Dans first job was being the games manager, and the team was doing exactly that, being a team out here, full time, and Dan coming in when he could. Does it matter? At the end of the day, yes and no. Not because anyone has become personal, but more about transparency. Signing someone elses name, when you are not that person would get you charged in an everyday life, but it's ok on line? Dan was put on a pedestal out here, when apparently it should of been his whole team. How long would this have been going on if Dan hadn't left? And if it was a different casino and not VS, how would you be approaching it? We will never know how things were being played, only they know. You're doing the right thing by asking reps to sign with their names, even if it's a fake one. It's a beginning.

 

[Steviedoo]

Do you really believe that it was a case of just when Dan needed help? In all honesty, if it's been going on for as many years as it was posted, it sounds like Dans first job was being the games manager, and the team was doing exactly that, being a team out here, full time, and Dan coming in when he could. Does it matter? At the end of the day, yes and no. Not because anyone has become personal, but more about transparency. Signing someone elses name, when you are not that person would get you charged in an everyday life, but it's ok on line? Dan was put on a pedestal out here, when apparently it should of been his whole team. How long would this have been going on if Dan hadn't left? And if it was a different casino and not VS, how would you be approaching it? We will never know how things were being played, only they know. You're doing the right thing by asking reps to sign with their names, even if it's a fake one. It's a beginning.

There were times when dan sounded like someone else on pm. Like he wasn’t that perfect helpful nice rep everyone made him out to be.

And now we know why.

Like trilej said. You just feel stupid.

 

[greylady]

There were times when dan sounded like someone else on pm. Like he wasn’t that perfect helpful nice rep everyone made him out to be.

And now we know why.

Like trilej said. You just feel stupid.

Yes I had some really curt replies, which made me see Dan in a whole different light, now I am not so sure about anything - like I said deceitful!

How many times has it been mentioned on this thread about Dan almost being available 24/7 and that he must never sleep, there was an ideal opportunity to make everyone aware that the 'team' wasn't just Dan - beggars belief and I personally have lost trust in the whole team as a result.