- Joined
- Mar 28, 2009
- Location
- Netherlands
As you can see in the attached chat, I am not happy with CWC for numerous reasons:
Suddenly (after I had some nice withdrawals) I was not getting any e-mails from the promotion dept. I am not sure but I might have missed some nice promo's because of this.
I have asked them 3 times to put me on the e-mail list. First time I asked must be over a month ago.
So because I am still not on their list I did not receive the bonus I was untitled to. Don't get me wrong CWC has very nice CS and bonuses but I was really getting irritated in this chat session:
My complaints:
I was suddenly removed from the the promotions e-mail list ( and yes my e-mail settings are set to receive e-mail from casino's);
They did not add me to the list allthough I have asked this 3 times;
The bonus I have qualified for can't be issued because they do not work during the weekend. This one annoys me the most. They can take my money every day but cannot resolve a bonus issue because it's the weekend.
What do you guys think of this, am I being to harsh in this matter? - I was getting a bit unfriendly at the end of the chat- It's just that it really really annoys me.
Chat transcript:
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Please wait for a site operator to respond.
You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
gokkie: ok
Jaye: I am not completely sure which promotion you are asking about?
Jaye: it si in clubworld?
gokkie: The one you had to deposit every day to receive a 6 * 125% bonus in the weekend
Jaye: If you had used all the correct coupons, yo would have received the coupon via email.
gokkie: tuesday 50%, wednesday 60%, thursday, 75%, friday 100%
gokkie: You had to deposit every dat to receive the 6 x 125%
gokkie: I did qualify but I have not recieved mails from promotions for weeks
gokkie: I have asked your support 3 times to let me receive e-mails from promotions
gokkie: I have qualified for the bonus, just check
gokkie: account name gokkie, cwc usa
Jaye: You need to have claimed the specific coupon codes
Jaye: each day of the week.
gokkie: I did!
gokkie: Just check my history
Jaye: It was not on each deposit, it was based on the certain coupons that needed to be claimed
gokkie: I claimed all coupons
Jaye: yes, i have checked your account history and it looks like you are correct you have claimed all the correct coupons.
Jaye: only the promotions team have access to this code, and unfotunately they are not avialable untill monday.
Jaye: i do apologise for this you will receive the coupon code then.
gokkie: So now what?
Jaye: Only the promotions team have the access to create this coupon and activate it
Jaye: this will be resolved for you on Monday.
gokkie: Like I said I have not received any mail from promotions for weeks
gokkie: So I have no faith I will receive it on monday
Jaye: they will add it to your notes on your account.
Jaye: and send you a message player
gokkie: I have asked you this 3 times allready - to get their e-mails
gokkie: I don't want to deposit on monday, I want to play now
Jaye: This may be due to your email address
gokkie: What does my e-mailadress have to with it
Jaye: There is nothing i can do unfortunately, we do not have access to the sytems to be able to create this
Jaye: coupon
Jaye: certain email address do not receive emails from us
gokkie: Why not?
Jaye: It is do do with the email providers settings, as it comes from a casino.
Jaye: i will ask the promotyions team to double check that you are on the mailing list.
gokkie: That;s not good enough
gokkie: Check my history I make a lot of deposits
Jaye: Please send us in an email, and i can forward your complaint to the promotions department
Jaye: I cannot access the systems to amend this
Jaye: i apologise, but the promotions team will correct this when they are back in the office
gokkie: I am a good customer for your casino and this is bs
Jaye: Eliza, please send in an email, i will advsie the promotions team of your complaint
gokkie: You can take my money all day every day of the week and I have to wait for someting I am entitled to untill after the weekend
Jaye: Again i apologise, but as i have stated. this is an error, one that i cannot resolve, the promotins team will resolve this as soon as possible for you.
gokkie: I will just ask them to close my account, I have had enough of this
Jaye: i am sorry you feel this way
gokkie: I have deposited daily for more than 3 months and this is what I get
gokkie: A casino that cannot isseu promotions I am entitled to because it is the weekend
Jaye: I do not have access to this
Jaye: I cannot do more than apologise to you and get this issue resolved for you as soon poss
Jaye: which will be monday
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Suddenly (after I had some nice withdrawals) I was not getting any e-mails from the promotion dept. I am not sure but I might have missed some nice promo's because of this.
I have asked them 3 times to put me on the e-mail list. First time I asked must be over a month ago.
So because I am still not on their list I did not receive the bonus I was untitled to. Don't get me wrong CWC has very nice CS and bonuses but I was really getting irritated in this chat session:
My complaints:
I was suddenly removed from the the promotions e-mail list ( and yes my e-mail settings are set to receive e-mail from casino's);
They did not add me to the list allthough I have asked this 3 times;
The bonus I have qualified for can't be issued because they do not work during the weekend. This one annoys me the most. They can take my money every day but cannot resolve a bonus issue because it's the weekend.
What do you guys think of this, am I being to harsh in this matter? - I was getting a bit unfriendly at the end of the chat- It's just that it really really annoys me.
Chat transcript:
--------------------------------------------------------------------------
Please wait for a site operator to respond.
You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
gokkie: ok
Jaye: I am not completely sure which promotion you are asking about?
Jaye: it si in clubworld?
gokkie: The one you had to deposit every day to receive a 6 * 125% bonus in the weekend
Jaye: If you had used all the correct coupons, yo would have received the coupon via email.
gokkie: tuesday 50%, wednesday 60%, thursday, 75%, friday 100%
gokkie: You had to deposit every dat to receive the 6 x 125%
gokkie: I did qualify but I have not recieved mails from promotions for weeks
gokkie: I have asked your support 3 times to let me receive e-mails from promotions
gokkie: I have qualified for the bonus, just check
gokkie: account name gokkie, cwc usa
Jaye: You need to have claimed the specific coupon codes
Jaye: each day of the week.
gokkie: I did!
gokkie: Just check my history
Jaye: It was not on each deposit, it was based on the certain coupons that needed to be claimed
gokkie: I claimed all coupons
Jaye: yes, i have checked your account history and it looks like you are correct you have claimed all the correct coupons.
Jaye: only the promotions team have access to this code, and unfotunately they are not avialable untill monday.
Jaye: i do apologise for this you will receive the coupon code then.
gokkie: So now what?
Jaye: Only the promotions team have the access to create this coupon and activate it
Jaye: this will be resolved for you on Monday.
gokkie: Like I said I have not received any mail from promotions for weeks
gokkie: So I have no faith I will receive it on monday
Jaye: they will add it to your notes on your account.
Jaye: and send you a message player
gokkie: I have asked you this 3 times allready - to get their e-mails
gokkie: I don't want to deposit on monday, I want to play now
Jaye: This may be due to your email address
gokkie: What does my e-mailadress have to with it
Jaye: There is nothing i can do unfortunately, we do not have access to the sytems to be able to create this
Jaye: coupon
Jaye: certain email address do not receive emails from us
gokkie: Why not?
Jaye: It is do do with the email providers settings, as it comes from a casino.
Jaye: i will ask the promotyions team to double check that you are on the mailing list.
gokkie: That;s not good enough
gokkie: Check my history I make a lot of deposits
Jaye: Please send us in an email, and i can forward your complaint to the promotions department
Jaye: I cannot access the systems to amend this
Jaye: i apologise, but the promotions team will correct this when they are back in the office
gokkie: I am a good customer for your casino and this is bs
Jaye: Eliza, please send in an email, i will advsie the promotions team of your complaint
gokkie: You can take my money all day every day of the week and I have to wait for someting I am entitled to untill after the weekend
Jaye: Again i apologise, but as i have stated. this is an error, one that i cannot resolve, the promotins team will resolve this as soon as possible for you.
gokkie: I will just ask them to close my account, I have had enough of this
Jaye: i am sorry you feel this way
gokkie: I have deposited daily for more than 3 months and this is what I get
gokkie: A casino that cannot isseu promotions I am entitled to because it is the weekend
Jaye: I do not have access to this
Jaye: I cannot do more than apologise to you and get this issue resolved for you as soon poss
Jaye: which will be monday
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