- Joined
- Oct 16, 2003
- Location
- Alaska
<div class="bbWrapper">Alright Casinos - ALL OF YOU - Listen up here...<br />
<br />
I think that you need to implement BETTER Customer Service Training.<br />
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Hire me - and I will GLADLY teach your customer service reps EVERYTHING They need to know about the gambling customer. <img src="/forums/styles/default/casinomeister/smilies/grin.gif" class="smilie" loading="lazy" alt=":D" title="Big Grin :D" data-shortname=":D" /><br />
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First - they need to learn a little bit about psychology.<br />
Second - they need to put themselves in the customer's shoes.<br />
Third - they need to show some humble character<br />
Fourth - they need to learn how to escalate issues PROPERLY<br />
FIFTH - CUSTOMER SUPPORT NEEDS TO BE MONITORED AND BACKED UP DAILY by those in support.<br />
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The casinos need to stand by their Customer Service - they are the FRONT Line to the casino.<br />
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Fly me out to your casinos - and I'll straighten your silly group up.<br />
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Cause I'm getting sick of HORRID examples of what Customer Service should NOT be.<br />
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And if you don't want to hire me - HIRE SOMEONE ELSE --- Do something...<br />
<br />
Because this is getting bad.<br />
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Customer service should be the FIRST line of what people see. It should represent the casino - CUSTOMER SERVICE should at ALL times remain Professional - curteous and UPSTANDING AT ALL TIMES.<br />
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This includes customer response - and how you handle EACH individual customer.<br />
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NOW - don't get me wrong - I know there are some BUTTHEADS out there who totally are jerks to the Customer Service Representative - but the CSR should ALWAYS remain calm - and learn how to resolve confrontations like this.<br />
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Sorry - Casinos - you need to spend MORE money on the CSRs - and training them.<br />
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Or maybe - hiring them.<br />
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Folks ---- AM I WRONG? Doesn't it seem like lately - the casinos are just scooping up your money - and not providing ANYTHING but a few moments to stare at the PRETTY SCREEN that flashes?<br />
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And dare you to have a problem....<br />
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I mean - cause LIVE support - ain't so live lately - Canned responses are amazingly horrible...<br />
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And maybe there is a language barrier - but sorry - Casinos should have MULTI LANGUAGE speaking people - if they sell in a country - they should have a translator.<br />
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AND they should speak HONESTLY - not this canned response we've been getting lately.<br />
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And each customer should be treated uniquely - not all lumped together in a batch of "STUPID PEOPLE".<br />
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I've been shocked at what I've read here --- And what I've experienced at a few casinos.<br />
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Haven't YOU?</div>