- Joined
- Oct 16, 2003
- Location
- Alaska
Alright Casinos - ALL OF YOU - Listen up here...
I think that you need to implement BETTER Customer Service Training.
Hire me - and I will GLADLY teach your customer service reps EVERYTHING They need to know about the gambling customer.
First - they need to learn a little bit about psychology.
Second - they need to put themselves in the customer's shoes.
Third - they need to show some humble character
Fourth - they need to learn how to escalate issues PROPERLY
FIFTH - CUSTOMER SUPPORT NEEDS TO BE MONITORED AND BACKED UP DAILY by those in support.
The casinos need to stand by their Customer Service - they are the FRONT Line to the casino.
Fly me out to your casinos - and I'll straighten your silly group up.
Cause I'm getting sick of HORRID examples of what Customer Service should NOT be.
And if you don't want to hire me - HIRE SOMEONE ELSE --- Do something...
Because this is getting bad.
Customer service should be the FIRST line of what people see. It should represent the casino - CUSTOMER SERVICE should at ALL times remain Professional - curteous and UPSTANDING AT ALL TIMES.
This includes customer response - and how you handle EACH individual customer.
NOW - don't get me wrong - I know there are some BUTTHEADS out there who totally are jerks to the Customer Service Representative - but the CSR should ALWAYS remain calm - and learn how to resolve confrontations like this.
Sorry - Casinos - you need to spend MORE money on the CSRs - and training them.
Or maybe - hiring them.
Folks ---- AM I WRONG? Doesn't it seem like lately - the casinos are just scooping up your money - and not providing ANYTHING but a few moments to stare at the PRETTY SCREEN that flashes?
And dare you to have a problem....
I mean - cause LIVE support - ain't so live lately - Canned responses are amazingly horrible...
And maybe there is a language barrier - but sorry - Casinos should have MULTI LANGUAGE speaking people - if they sell in a country - they should have a translator.
AND they should speak HONESTLY - not this canned response we've been getting lately.
And each customer should be treated uniquely - not all lumped together in a batch of "STUPID PEOPLE".
I've been shocked at what I've read here --- And what I've experienced at a few casinos.
Haven't YOU?
I think that you need to implement BETTER Customer Service Training.
Hire me - and I will GLADLY teach your customer service reps EVERYTHING They need to know about the gambling customer.
First - they need to learn a little bit about psychology.
Second - they need to put themselves in the customer's shoes.
Third - they need to show some humble character
Fourth - they need to learn how to escalate issues PROPERLY
FIFTH - CUSTOMER SUPPORT NEEDS TO BE MONITORED AND BACKED UP DAILY by those in support.
The casinos need to stand by their Customer Service - they are the FRONT Line to the casino.
Fly me out to your casinos - and I'll straighten your silly group up.
Cause I'm getting sick of HORRID examples of what Customer Service should NOT be.
And if you don't want to hire me - HIRE SOMEONE ELSE --- Do something...
Because this is getting bad.
Customer service should be the FIRST line of what people see. It should represent the casino - CUSTOMER SERVICE should at ALL times remain Professional - curteous and UPSTANDING AT ALL TIMES.
This includes customer response - and how you handle EACH individual customer.
NOW - don't get me wrong - I know there are some BUTTHEADS out there who totally are jerks to the Customer Service Representative - but the CSR should ALWAYS remain calm - and learn how to resolve confrontations like this.
Sorry - Casinos - you need to spend MORE money on the CSRs - and training them.
Or maybe - hiring them.
Folks ---- AM I WRONG? Doesn't it seem like lately - the casinos are just scooping up your money - and not providing ANYTHING but a few moments to stare at the PRETTY SCREEN that flashes?
And dare you to have a problem....
I mean - cause LIVE support - ain't so live lately - Canned responses are amazingly horrible...
And maybe there is a language barrier - but sorry - Casinos should have MULTI LANGUAGE speaking people - if they sell in a country - they should have a translator.
AND they should speak HONESTLY - not this canned response we've been getting lately.
And each customer should be treated uniquely - not all lumped together in a batch of "STUPID PEOPLE".
I've been shocked at what I've read here --- And what I've experienced at a few casinos.
Haven't YOU?