Dee6977
Dormant Account
- Joined
- Aug 8, 2015
- Location
- South Africa
Hi guys, I need some help or rather advice on an issue I am having with CryptoWild casino. Casino owned and run by the N1 group. I registered because my boyfriend mentioned they were accredited on Casinomeister which speaks for itself.
I have been an active player for most of this year and half of last depositing regularly and today I attempted my first withdrawal and was met with rude cs telling me that I must upload docs which I did but were rejected each time and they messed me around requesting very odd pics of kyc docs etc, which i supplied but nothing was happening. So, in frustration I contacted Homerbert via pm on the Casinomeister forum, he told me to wait and it should be resolved quickly.
Hours went by so I went onto live chat again and asked on a progress update on my pending kyc and payout, only to wait on the chat for an hour and then have the chat closed on me and a message saying my account is deactivated and I my winnings voided.
I am furious as they were very happy and comfortable to take my money, but on paying out, their true shady business tactics came to light. Please could some of you advise me on what to do as I am very upset and just want justice issued or at lease to warn other players about this site.
I have been an active player for most of this year and half of last depositing regularly and today I attempted my first withdrawal and was met with rude cs telling me that I must upload docs which I did but were rejected each time and they messed me around requesting very odd pics of kyc docs etc, which i supplied but nothing was happening. So, in frustration I contacted Homerbert via pm on the Casinomeister forum, he told me to wait and it should be resolved quickly.
Hours went by so I went onto live chat again and asked on a progress update on my pending kyc and payout, only to wait on the chat for an hour and then have the chat closed on me and a message saying my account is deactivated and I my winnings voided.
I am furious as they were very happy and comfortable to take my money, but on paying out, their true shady business tactics came to light. Please could some of you advise me on what to do as I am very upset and just want justice issued or at lease to warn other players about this site.