I am looking for some help here regarding a bonus. I played at a playtech casino which has the following game weighting for the games I played. Roullette and Craps 20%.
They also have a 2 pertinent terms in their T&Cs
If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed
and also
Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black.
So the way I read these terms was, if you played Roulette, you cannot then go and burn the bonus up on Slots which I fully understand. I started by playing Roulette and got my balance to about £900 and then, because the weighting was the same, I played on Craps. I bet £10-£25 on the first roll on the DONT PASS then when the number was there I bet 3 times my initial wager on the DONT PASS line again. Im not up on the terminology and only learned how to play like this following a trip to Vegas and a course at Circus Circus. I bet like this for ages and my balance rose to about £2k. I withdrew £400 after completing the wagering and then carried on betting £25 on the out roll and £75 on the next roll. I bet like this with my balance dropping to under £1000 but carried on until I was back to about £1600 then stopped.
I logged in again about 4 hours later to play again and all my money had been taken away. I have PMd the rep on here and he has replied.
Regarding your mail above we had removed your bonus due to minimum risk wagering. Your total wagering with ***** was £14,630. You had placed large stakes on Roulette and then moved to low stakes on Craps betting on Don't pass line bets to clear wagering requirements. As per our terms and conditions;
"Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black."
This is not 100% accurate.The large stakes on Roullette was £60 first spin then £150-£200 the next spin for about 5-8 spins. I cannot see the history on the account. Re the low stakes on Craps, the maximum I could have on a throw was £100. I started off having £10 on the outspin the £30 after this rising to £25 and £75 the maximum allowed.
The wagering requirements were £6000, I wagered £14000 (Though I was told it was £71k on the phone). My argument is, how can it be low risk when I won £1100. Then after withdrawing I played exactly the same way and lost £600 before winning it back. Low risk, IMO, you wouldnt lose so much in such a short space of time.
The casino has weightings in place to take into account the house edges of the games. They said in their T&Cs you cannot go from a low weighting to a higher one. I didnt, I played exactly the same. The low risk line fails because I lost £600 then won it back, hardly low risk.
I look forward to peoples views. Thanks
They also have a 2 pertinent terms in their T&Cs
If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed
and also
Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black.
So the way I read these terms was, if you played Roulette, you cannot then go and burn the bonus up on Slots which I fully understand. I started by playing Roulette and got my balance to about £900 and then, because the weighting was the same, I played on Craps. I bet £10-£25 on the first roll on the DONT PASS then when the number was there I bet 3 times my initial wager on the DONT PASS line again. Im not up on the terminology and only learned how to play like this following a trip to Vegas and a course at Circus Circus. I bet like this for ages and my balance rose to about £2k. I withdrew £400 after completing the wagering and then carried on betting £25 on the out roll and £75 on the next roll. I bet like this with my balance dropping to under £1000 but carried on until I was back to about £1600 then stopped.
I logged in again about 4 hours later to play again and all my money had been taken away. I have PMd the rep on here and he has replied.
Regarding your mail above we had removed your bonus due to minimum risk wagering. Your total wagering with ***** was £14,630. You had placed large stakes on Roulette and then moved to low stakes on Craps betting on Don't pass line bets to clear wagering requirements. As per our terms and conditions;
"Players deemed at the sole discretion of the promoter to be adopting a low risk betting strategy to clear wagering will have the bonus along with any winnings removed. This includes, but is not limited to, betting on red or black."
This is not 100% accurate.The large stakes on Roullette was £60 first spin then £150-£200 the next spin for about 5-8 spins. I cannot see the history on the account. Re the low stakes on Craps, the maximum I could have on a throw was £100. I started off having £10 on the outspin the £30 after this rising to £25 and £75 the maximum allowed.
The wagering requirements were £6000, I wagered £14000 (Though I was told it was £71k on the phone). My argument is, how can it be low risk when I won £1100. Then after withdrawing I played exactly the same way and lost £600 before winning it back. Low risk, IMO, you wouldnt lose so much in such a short space of time.
The casino has weightings in place to take into account the house edges of the games. They said in their T&Cs you cannot go from a low weighting to a higher one. I didnt, I played exactly the same. The low risk line fails because I lost £600 then won it back, hardly low risk.
I look forward to peoples views. Thanks
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