jaguar1987
Banned User - bogus claim - violation of <a href="
- Joined
- Jan 17, 2007
- Location
- Moscow
1. On July, 11th I ordered a withdrawal of EUR 1006,5 from the Blackjack Ballroom Casino. About EUR 700 were remaining in my account. Several days later (the withdrawal had not been processed yet) I made a EUR 500 bet and won, making my net win around EUR 2200 (or USD 3000). Quite a large win this was, so presumably the casino decided not to pay me by finding an excuse for it, so:
2. on July, 15th I discover that my accounts within this group were locked. PLEASE NOTE: no e-mail informing me about my accounts being locked had been sent to me. I would have been waiting for my withdrawal and wouldn`t have know that it wasn`t processed any more, had I not tried to login into the casino. I do believe that this is an unethical practice and a disrespectful attitude to the players, I have never come across anything like this during all my internet gambling experince.
3. In reply to my e-mail asking to clearify the situation I received this:
Hello Dmitriy
Your account has been closed as there have been many accounts opened from the same location all claiming the same promotion. This is against our terms and conditions.
"All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school. "
Outdated URL (Invalid)
Any deposits that you have made will be refunded.
Kind Regards
*********************************************
I have not opened any accounts besides those in my name, several within this group, from my computer. There has been some mistake or just a desire not to pay large winnings. I suggested that the reasons could have been the following:
a. I use an ISP that gives dymanic IPs. There could have been a coincidence that my IP was the same as the IP of another user at other time
b. I accessed some of my accounts with Microgaming casinos from a university computer. Someone might have accessed his/her account from the same location. I had not made amy bets from there, I was checking the status of my withdrawals.
c. I have acquired my PC second-hand and it may link to accounts of the original owners through hardware identifiers.
I waited for a reply for about a week. Great that not a year. When it came, the casino insisted on its "verdict", adding
4. a point that "Also it appears that you had used autoplay in order to hedge your bets to meet the wagering requirements. As per the terms and conditions, this is prohibited." It should be noted that the casino does not know its own T&C well enough. The T&C prohibit the use of the "autoplay feature" obviously referring to the autoplay function of the Microgaming software. I hadn`t been using it.
5. As I`ve stated above, I have not opened multiple accounts or participated in other nefarious behavior. I believe the casino tried to accuse me of this as this may prevent the gaming authorities or people on some forums from supporting the player, who, in my case, and perhaps in some other cases, has been wrongfully deprived of his winnings, in other words, robbed. I have heard of some casinos using such practices or some "bonus abuse" clauses, but it is a complete surprise for me that the CR group, which is quite reputable, tries to avoid paying large winnings making wrong accusations and not knowing their own T&C well enough.
I respect the rules and the rights of any casino I play in, and I believe that I (and any other honest player) deserve that the casino does the same, which includes following their own T&C STRICTLY, without any broad or narrow interpretation of the rules contained in them as it may be convenient for the casino in each case.
For example, lets see the point in T&C quoted by the casino:
***All promotions can only be claimed once per
person, *****observed
household, *****observed
family, *****observed
household address, *****observed
email address, *****observed
credit card number, *****observed
or shared computer environment such as a library, *****observed
workplace, *****observed
fraternity, *****observed
university *****observed
or school. *****observed
I believe this is just an attempt to "invent" an excuse for not paying a large sum.
I have addressed eCOGRA with no satisfactory result. They wrote
******We have investigated your query with the casino and have made the f ollowing f indings;
Your account has been linked to a number o f other accounts at the casino through identi f iers.
We have reviewed these identi f iers and are satis f ied that the casino has acted according to their Terms and Conditions in locking your account at Black Jack Ballroom Casino. For security reasons we are not at liberty to disclose the nature o f the identi f iers.*****
I replied,
I do not object to my account being locked. This up to casino to lock my account, at their discretion. But not paying winnings is not lawful in this case. Locking an account should not imply stealing money from it.
I do not know the reason for my account being linked to other accounts through identifiers. I am not the original owner of my computer, it has been acquired second-hand. This might be one of the possible reasons, in addition to those 2 which I stated in my original dispute resolution request, in this case the identifiers can link my account to those of the original owner(s).
The clause in the Terms and Conditions cited by the support team when stating the reasons for my winnings to be confiscafed and account locked is this:
All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.
It is obvious that my case is not one of those. My computer is not (and does not belong to) a shared computer environment as stated above. All the criterias do not apply to my case. Moreover, this clause does not state that winnings are to be confiscated, nor does any other clause that can be applied to my case.
There are no grounds for confiscating my winnings, which are my money. While I admit that locking an account is something that can be done without even stating the reasons for it (as they are the property of the casino), the funds from the locked account should be transferred to their owner (as they are not the property of the casino).
The grounds for confiscating stated by the casino are invalid, as I explained above.
2. on July, 15th I discover that my accounts within this group were locked. PLEASE NOTE: no e-mail informing me about my accounts being locked had been sent to me. I would have been waiting for my withdrawal and wouldn`t have know that it wasn`t processed any more, had I not tried to login into the casino. I do believe that this is an unethical practice and a disrespectful attitude to the players, I have never come across anything like this during all my internet gambling experince.
3. In reply to my e-mail asking to clearify the situation I received this:
Hello Dmitriy
Your account has been closed as there have been many accounts opened from the same location all claiming the same promotion. This is against our terms and conditions.
"All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school. "
Outdated URL (Invalid)
Any deposits that you have made will be refunded.
Kind Regards
*********************************************
I have not opened any accounts besides those in my name, several within this group, from my computer. There has been some mistake or just a desire not to pay large winnings. I suggested that the reasons could have been the following:
a. I use an ISP that gives dymanic IPs. There could have been a coincidence that my IP was the same as the IP of another user at other time
b. I accessed some of my accounts with Microgaming casinos from a university computer. Someone might have accessed his/her account from the same location. I had not made amy bets from there, I was checking the status of my withdrawals.
c. I have acquired my PC second-hand and it may link to accounts of the original owners through hardware identifiers.
I waited for a reply for about a week. Great that not a year. When it came, the casino insisted on its "verdict", adding
4. a point that "Also it appears that you had used autoplay in order to hedge your bets to meet the wagering requirements. As per the terms and conditions, this is prohibited." It should be noted that the casino does not know its own T&C well enough. The T&C prohibit the use of the "autoplay feature" obviously referring to the autoplay function of the Microgaming software. I hadn`t been using it.
5. As I`ve stated above, I have not opened multiple accounts or participated in other nefarious behavior. I believe the casino tried to accuse me of this as this may prevent the gaming authorities or people on some forums from supporting the player, who, in my case, and perhaps in some other cases, has been wrongfully deprived of his winnings, in other words, robbed. I have heard of some casinos using such practices or some "bonus abuse" clauses, but it is a complete surprise for me that the CR group, which is quite reputable, tries to avoid paying large winnings making wrong accusations and not knowing their own T&C well enough.
I respect the rules and the rights of any casino I play in, and I believe that I (and any other honest player) deserve that the casino does the same, which includes following their own T&C STRICTLY, without any broad or narrow interpretation of the rules contained in them as it may be convenient for the casino in each case.
For example, lets see the point in T&C quoted by the casino:
***All promotions can only be claimed once per
person, *****observed
household, *****observed
family, *****observed
household address, *****observed
email address, *****observed
credit card number, *****observed
or shared computer environment such as a library, *****observed
workplace, *****observed
fraternity, *****observed
university *****observed
or school. *****observed
I believe this is just an attempt to "invent" an excuse for not paying a large sum.
I have addressed eCOGRA with no satisfactory result. They wrote
******We have investigated your query with the casino and have made the f ollowing f indings;
Your account has been linked to a number o f other accounts at the casino through identi f iers.
We have reviewed these identi f iers and are satis f ied that the casino has acted according to their Terms and Conditions in locking your account at Black Jack Ballroom Casino. For security reasons we are not at liberty to disclose the nature o f the identi f iers.*****
I replied,
I do not object to my account being locked. This up to casino to lock my account, at their discretion. But not paying winnings is not lawful in this case. Locking an account should not imply stealing money from it.
I do not know the reason for my account being linked to other accounts through identifiers. I am not the original owner of my computer, it has been acquired second-hand. This might be one of the possible reasons, in addition to those 2 which I stated in my original dispute resolution request, in this case the identifiers can link my account to those of the original owner(s).
The clause in the Terms and Conditions cited by the support team when stating the reasons for my winnings to be confiscafed and account locked is this:
All promotions can only be claimed once per person, household, family, household address, email address, credit card number, or shared computer environment such as a library, workplace, fraternity, university or school.
It is obvious that my case is not one of those. My computer is not (and does not belong to) a shared computer environment as stated above. All the criterias do not apply to my case. Moreover, this clause does not state that winnings are to be confiscated, nor does any other clause that can be applied to my case.
There are no grounds for confiscating my winnings, which are my money. While I admit that locking an account is something that can be done without even stating the reasons for it (as they are the property of the casino), the funds from the locked account should be transferred to their owner (as they are not the property of the casino).
The grounds for confiscating stated by the casino are invalid, as I explained above.