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Cool cat casino takes forever to pay.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by BBKPoker, Oct 17, 2006.

    Oct 17, 2006
  1. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    I finally had a good run on cool cat and try to cashout a few hundred, and I have nothing to show for it after waiting for over two weeks. This has taken so long that by the time they actually pay me, if they ever pay me, Firepay won't even accept the withdrawal.

    Boo on Cool Cat for not paying and refusing to respond to any one of my four emails.
     
  2. Oct 17, 2006
  3. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Their slow playing shouldn't be a big surprise as they are closely connected to Cirrus Casino & Bet Royal - they can be both finded at the Rogue lists and are are notorious for their tricks, including slow/non payment.

    You should awoid them at all costs IMHO.
     
    1 person likes this.
  4. Oct 18, 2006
  5. Slugo

    Slugo Dormant account

    Occupation:
    Telecomunications
    Location:
    Minnesota USA
    Keep hammering away at them..be firm, polite and a pest.

    It took me 3 months to collect 5000 calling CS once or twice a week.

    It was a $500 here $500 there kind of thing. very anoing but I got paid in the long run.

    Good Luck

    Paul
     
    1 person likes this.
  6. Oct 18, 2006
  7. acepedro45

    acepedro45 Dormant account

    Occupation:
    Consultant
    Location:
    Arlington, VA
    I am almost certain that Cool Cat is run by the same clowns as Club Player Casino. You can check out my thread for the worst behaviour by an operator I have ever seen. Back before the *&$% hit the fan with Club Player, their manager talked up Cool Cat big time to me, which is a strong indication they are in league. It seems to be the consensus around here that Club Player, Palace of Chance, Cirrus, Bet Royal and Cool Cat are all the same operation.
     
  8. Oct 18, 2006
  9. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I don't know about Bet Royal (isn't that Playtech), but the other four are a part of the Gambling Wages group.
     
  10. Oct 21, 2006
  11. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    According to this very interesting blog where a casino employee shares his experiences within the casino industry:

    "Their casino names include Cirrus Casino, BetRoyal, Slots of Vegas, CookKat Casino, Prism and others."

    You must register/login in order to see the link.
    or
    You must register/login in order to see the link.

    Worth a read. :thumbsup:
     
  12. Oct 25, 2006
  13. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    I've read the Carl Hutton thing. It's basically sensationalist crap without much fact to it. They talk about threatening players which I certainly can believe they've done over the phone (since they are part of Bet Royal which is rogued for threatening to kill a player) but I think there's little chance of them actually doing anything near that level in the US (maybe if you lived in Costa Rica.....)

    Also, the whole part about Costa Ricans being astonished at seeing a white person... that's basically just complete bs.

    Anyway, I still haven't been paid. I have a buddy who decided to stop playing here because they've only paid him $500 of his $2,500 cashout with the rest of it in "pending" status with no explanation as to why they paid him so little and they've been ignoring his emails.

    I've called and asked for a manager, but conveniently as is the case with pretty much any RTG or Playtech I've asked to talk to a manager too. They are 1.) Not available and 2.) No one seems to know their office hours.

    Sketchy as hell. Can't wait to move out of Washington so I can go back to playing at Microgaming casinos.
     
  14. Oct 25, 2006
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The PAB section should be up either later today or first thing tomorrow. Please PAB on these guys - their operations have changed recently and they want to be more vigilant on handling player complaints and their customer service. I had a very productive meeting in Barcelona with them.
     
  16. Oct 25, 2006
  17. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    CM-

    Thank you in advance. I finally got an email from them today (two weeks late). Of course, at this point, I can't get Firepay to give me any money so it's a huge hassle. Considering I cashed out a week before Firepay's announcement to stop US players I would have figured I'd have been paid before then.

    I still haven't been paid. Is there any casino contact on here that is still active? I PM'd the contact listed at least once, and I think twice and got no response.
     
  18. Oct 27, 2006
  19. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    resolved, I was paid, mod can change thread title if needed.
     
  20. Nov 9, 2006
  21. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    it seems this is true

    Some guy, Chester is managing Bet Royal and their branches...

    From what I have heard, this guy really wants to get together this operation and come out the dark side.

    For me thats nothing but good news. You have to understand that this guy must be under a lot of stress, fixing a company which has been @#%@ up royally for several years is not easy, lets hope he achieves it.
     
  22. Nov 10, 2006
  23. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Except they are taking forever to pay (yet again).

    I've pitched a bitch.
     
  24. Nov 14, 2006
  25. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    Thanks Meister (for helping twice with these guys). You definitely deserve the cds, etc I've sent you from your wishlist over the year or so I've been on here.

    Are the Casino Contacts for Virtual current? I didn't have much luck with contacting them using this information. A direct email to a manager would be a strong first step to improving their relations with their customers.
     
  26. Nov 14, 2006
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Do you mean in the forum? Probably not. I'll suggest that they get someone in here to put some of these fires out. I've been sending the PABs to their general manager, and he's been disseminating these to management when appropriate. But I would like to see these managers being active with the players here. Makes my life easier :D
     
    1 person likes this.
  28. Nov 14, 2006
  29. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    One last suggestion:

    Given that the bulk majority of this casino's complaints (at least what I can find from doing a search here) relates to them taking several weeks to pay, perhaps you should encourage them to shorten their cashout times. I actually think that this should have been a term of their probation, but you met with them, read their documentation, etc, and have a much better grasp of their business model than I do.

    Playtechs (back when I could play them) usually took 4 business days to pay (less at Mainstreet, and a couple where I was a VIP). My Microgaming experiences are that they are generally one-three actual days and that counts weekend days. I've been paid on Saturdays and Sundays many times (32Red was always the fastest, I like to give them a little nudge every opportunity, to bad we can't play there anymore). So why does it take places like Cool Cat two to three weeks to approve documents and then another one to two weeks to pay?

    There's no real rational argument that that amount of time is necessary, and it's probably perceived by most (and certainly me) to just be a stall tactic to hold onto money as long as possible in the hope we'll reverse a withdrawal and keep gambling (did that once and won't make the same mistake again).
     
  30. Nov 15, 2006
  31. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Touche.

    Call me a cynic but I can't think of their "coming improvements" nothing else but stall tactics and a way to get their name off the Rogue lists. Maximizing deposits and minimizing withdrawals has been their motto since I remember.

    Casinomeister is showing a lot of good will when he put them on probation list but I have a feeling that Virtual Group (including Cool Cat) will never improve enough to be a trusthworthy place where they will "put the player first"
     
  32. Nov 17, 2006
  33. gmblpdam

    gmblpdam Dormant account

    Occupation:
    Webmaster
    Location:
    New York
    I PAB'd last week about the Virtual Group and have miraculously recieved 2 payments since I did. Don't know if CM worked that out, or if they actually are cleaning up their act...My gut say's CM.
     
  34. Nov 17, 2006
  35. wangpoker

    wangpoker Experienced Member PABnononaccred2 webmeister

    Occupation:
    affiliate marketing
    Location:
    Ontario/Canada
    Good news!:thumbsup:
     
  36. Nov 18, 2006
  37. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    bleah

    well, now I'm having problems on Prism. Also getting stalled payments. I think it may be time to quit playing with these guys. A shame because I like their slots and table games and their bonuses gave me a lot of bang for the buck.
     
  38. Nov 19, 2006
  39. BBKPoker

    BBKPoker halfway to busto PABrogue3

    Occupation:
    None
    Location:
    Edinburgh, Seattle, Vancouver BC, Auckland
    aaaaand

    about four hours after posting my last reply and pitching a bitch, I got paid.

    Coincidence?

    I don't think so.
     

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