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Confiscated winnings

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danofthewibble said:
It might not violate a law to pay you. It would violate responsible gaming regulations. They’re going to err on the side of caution to protect themselves as the fines for not doing so are massive.

Chalk this down to experience. Don’t use someone else’s card to play. Whether it’s a shared account or not.

If you can’t use your own account for gaming for work reasons, open another bank account solely in your name for gaming.
Click to expand...

I understand that. There is where the BankID argument comes in. Because it’s regulated by law as a legitimate ID-method. In cases where someone misused the BankID, that shouldn’t be up to the casino but the one who had their BankID stolen to report this.

At least that’s how it works in every other case.
 
I've been through all accounts of the player and can confirm on the same day 9000 kr was deposited and lost at No Bonus. I've just topped up the account, put in a withdrawal request and informed payments team to process this. This must have been missed by the person who handled the complaint.
 
Sajsan12 said:
What is this?
Click to expand...
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Expert Member - Trophy Points: 177
I had become totally mad at knowing how much money I had wasted, it is enough that I know it is millions of dollars I have spent over the years.
I know - because I'm in the same situation - that life feels piss. The thoughts are constantly "think if I could rewind time",
Click to expand...
 
Harry_BKK said:
Nope, AFAIK the current payment systems compare primarily number, expiry date and CVV number. A casino would not see the name on the card until you submit a copy for verification.

You can check your receipts when you pay with your card in a shop. It does not print your name on the receipt.
Click to expand...
I can confirm thats entirely true. You could put Mickey Mouse in as your name and as long as the numbers correctly and postcode (or equivalent) is also correct the payment will process.
 
danofthewibble said:
okay. Just the similar username, the Swedish language and posting on a casino forum made me think that Sajsan121212 and Sajsan12 were one and the same.

Maybe Sajsan121212 is your partner?
Click to expand...

Read a bit, that person is someone who self excluded with the international block last year. Could it be my partner? I haven’t read it but probably it can then. Don’t know if I want to read it either.

The last thing I want is this to destroy my relationship.
 
Sajsan12 said:
I understand that. There is where the BankID argument comes in. Because it’s regulated by law as a legitimate ID-method. In cases where someone misused the BankID, that shouldn’t be up to the casino but the one who had their BankID stolen to report this.

At least that’s how it works in every other case.
Click to expand...

That’s not quite how fraud works. If there is a suspicion of fraudulent activity, the vendor can refund the purchase method. As a casino, they lose nothing if they refund this. An online shop may take the same decision, but I would think would be less likely to as they’ve lost a physical product.
 
There’s a lot of not wanting to read things in this thread.

I’m not trying to get at you, insult you or concern you - but if you don’t want to discuss certain things, you’re best to leave the thread and let it die a death naturally.

Have good luck with your future gaming, and be more careful as I and others have suggested.
 
danofthewibble said:
There’s a lot of not wanting to read things in this thread.

I’m not trying to get at you, insult you or concern you - but if you don’t want to discuss certain things, you’re best to leave the thread and let it die a death naturally.

Have good luck with your future gaming, and be more careful as I and others have suggested.
Click to expand...

Yes, im sorry, I was just shocked. It could be my partner yes.

I read some anyway and I’m panicking atm if that’s her.

Do I even know my girlfriend? Is this what gambling addiction does to people? Does she have debts I don’t know about? Is she suicidal?

Wow.

Please. Can a mod please close this thread now?

I don’t give a shit about the money. There’s more behind this as it turned out now.
 
Wow. This is overwhelming. And not in a good way. Yes ofc that’s probably my gf. I can tell by the username because it’s something we use for different things. like our Netflix, play station account and everything like that.

I don’t know if I need to puke or cry or go mental now.

Again, @L&L-Jan I never asked for any deposits back. I don’t need them. I legitimately lost them.

Again, I ask a mod to please close this thread. This turned out to be a bigger mess than, yeah, I don’t know.
 
Sorry we can't accept deposits or gameplay from a card owned by a person who is self-excluded and marked as problem gambler, policy is we void gameplay and return deposits. The deposits on your No Bonus account are therefore returned.
 
L&L-Jan said:
Sorry we can't accept deposits or gameplay from a card owned by a person who is self-excluded and marked as problem gambler, policy is we void gameplay and return deposits. The deposits on your No Bonus account are therefore returned.
Click to expand...

For the future, maybe this is something you should add to your terms and conditions so you have something to point at if this ever will happen again.

I will end this saying that I understand your point of view.

I will also like to add that I have been as transparent as I could have been with the information I had from the start. Again, I didn’t know about my girlfriends apparent gambling problems.

I’m sorry if I upset some of you. But now, at first, the most important thing is to sort things out with my girlfriend. She clearly haven’t told me the whole truth.

You that have experience in this matters maybe can help me understand and turn this into something helpful. I don’t know where to start or how to even start a conversation about this.

Should I just leave it and don’t say anything? Because I know she doesn’t gamble now. And I feel like an asshole for gambling first myself. I would never done that if I knew this.
 
cncas2123 said:
But doesnt one of your posts say you asked at Hyper if you had an exclusion, so obviously you are aware the implications of having an exclusion.
I have to agree with @harrybkk and @colinsunderland that it looks like a scam from start to finish.
Where is the additional 9000 that they are going to refund coming from?
Click to expand...
Let’s be realistic here surely if someone was pulling a scam and had been caught out the last thing they would be doing is constantly trying to defend himself on the very thread he started.
When it would be just as easy to take the deposit refunds and disappear.
 
This was never a part of any scam. Or that I tried in some way to play risk free.

The thing I wonder now is, because this turned out as it did, if my girlfriend now had gambling addiction, and self excluded due to thaton the casinos I’ve been playing at.

Did they do wrong who accepted my deposits?

Did I make deposits for 50k to gamble with “fun money” and never had a chance to actually win?

I never had that in mind at all. Therefore I would appreciate if someone could explain this. Because this, however you see it, been a big loss for me.
 
Sajsan12 said:
This was never a part of any scam. Or that I tried in some way to play risk free.

The thing I wonder now is, because this turned out as it did, if my girlfriend now had gambling addiction, and self excluded due to thaton the casinos I’ve been playing at.

Did they do wrong who accepted my deposits?

Did I make deposits for 50k to gamble with “fun money” and never had a chance to actually win?

I never had that in mind at all. Therefore I would appreciate if someone could explain this. Because this, however you see it, been a big loss for me.
Click to expand...

What are you trying to achieve here -?
 
Borgie said:
What are you trying to achieve here -?
Click to expand...

Nothing. It was a question. Like i said, i never had this in mind but as things turned out like this.

I’m in the wrong however I do or whatever I say now or?

I never asked for any deposits back but you guys tells me the casino would do wrong if they accepted deposits with a method like the one I used.

So is it that weird that I ask???
 
Sajsan12 said:
Nothing. It was a question. Like i said, i never had this in mind but as things turned out like this.

I’m in the wrong however I do or whatever I say now or?

I never asked for any deposits back but you guys tells me the casino would do wrong if they accepted deposits with a method like the one I used.

So is it that weird that I ask???
Click to expand...

So now you are implying we have motivated you to go back to all the other casinos to try and get your money back!! Go us
 
Borgie said:
So now you are implying we have motivated you to go back to all the other casinos to try and get your money back!! Go us
Click to expand...

Isn’t that what it all boils down to then?

I’m not saying I will. I just want to understand your arguments.

Either my deposits was accepted and therefore my winnings should be aswell.

Or my deposits are voided and my winnings too.

Someone told me that the casino would have returned my deposits even if I lost them.

I highly doubt that. That’s why I ask.
 
Sajsan12 said:
This is my side of the story, summarized for those who asked:

I can’t use the card issued in my name for casino transactions (work related reason).
  1. I have a joint account with my girlfriend that we use for online transactions.
  2. I asked the casino (in this case yeti (clearly with another or misspelled email) and hyper) if it was okay to use this card. (At this point I didn’t know anything about a SE)
  3. I got the answer that it was.
  4. I opened an account with that in mind using BankID.
  5. I gambled, and lost at no bonus casino.
  6. I gambled, lost my first deposits, made some more and won on yeti.
  7. I was asked to send in KYC-documents and at that point again talked to the casino about the joint account m and card (account can be issued in two names, cards not, and because we only use it for online transactions there’s been no need to pay for a extra card) and because I didn’t saved the previous chats from yeti I provided them with the chat from hyper.
  8. Got again the information that “then it shouldn’t be a problem, we understand that partners sometimes have joint accounts”
  9. I sent them my partners ID, a copy of the card and a bank statement showing both our names. And the authorization form.
  10. So far, nothing’s wrong.
  11. Then they ask for a copy to show my partners address and if I have a bankaccount in my name only where they can pay my win.

After that I got an email saying they confiscated my winnings because they would violate the Swedish gambling law if they paid me.

I contacted SGA asking about this and they told me there is no such paragraph in the law.

Then they told me it was because they can’t prove that it was me playing.

Therefore my argumentation about BankID. That BankID is regulated by law.

Had a long phone call with SGA about the matter where they confirmed that the casino wouldn’t violate any law if paying my winnings and that BankID is the most established and safe method to prove someone’s identity.


That’s it. And here we are.
Click to expand...


The bottom line is this.

A reputable casino can and will not accept deposits with a card that belongs to a SE-ed person. Period!

They would be shooting themselves into the foot and most probably pay a hefty fine. The SGA would go ballistic as it totally against all regulations for Responsible Gambling.

What is left though is the matching play style profile. I will not go into detail what is all collected as it would be information potential fraudsters could use but the results are so rarely wrong. It is almost like a player DNA, every player is unique. Together with the other things we have seen on this thread would mean that this is the most improbable coincidence ever. :rolleyes:

Either way, if it turns out that as you say with your girlfriend then look for local GA organizations and get help.
 
Harry_BKK said:
The bottom line is this.

A reputable casino can and will not accept deposits with a card that belongs to a SE-ed person. Period!

They would be shooting themselves into the foot and most probably pay a hefty fine. The SGA would go ballistic as it totally against all regulations for Responsible Gambling.

What is left though is the matching play style profile. I will not go into detail what is all collected as it would be information potential fraudsters could use but the results are so rarely wrong. It is almost like a player DNA, every player is unique. Together with the other things we have seen on this thread would mean that this is the most improbable coincidence ever. :rolleyes:

Either way, if it turns out that as you say with your girlfriend then look for local GA organizations and get help.
Click to expand...

Okay. So what do you think I should do? I don’t know how this works and what rights I have.

Matching play style profile? I don’t know. I don’t know what slots my gf played or as I said before anything about her problems, so I can’t say more about that. We don’t know how our gameplays matched. I played very high stakes. As I said, because I can afford it and took a high risk where I was totally fine with loosing the deposit if that would have been the outcome.
 
First, be happy you got your deposits back.
Second, never use her card again
Third, talk to your girlfriend and try not to be condescending. Addicts close up very quickly when they feel cornered.

Other than that, there is not much recourse.
 
Harry_BKK said:
First, be happy you got your deposits back.
Second, never use her card again
Third, talk to your girlfriend and try not to be condescending. Addicts close up very quickly when they feel cornered.

Other than that, there is not much recourse.
Click to expand...

I don’t know if thats much to be happy about when i used this deposit method on all casinos i gambled at and clearly never had a chance to win. And the time i spent gambling... for nothing...uugh.:what:
 
Be happy with the fact your initial deposits got returned. Some gaming operations from companies work with different licences to take advantage of SE'ed players by accepting deposits wich I find not accredited or ethical UK player or not.

I wish some casino's took responsibility in my past cases ... we all had some kind of experiences with that. You should not continue to play the ''victim'' role.

If you decide to gamble use an own account soley on your name and set deposit limits loss limits and take a break once in a while.

Enjoy life with out GF and if money doesn't bother you why even post this thread?

I totally DON'T get your frustration now.
 
Skephan said:
Be happy with the fact your initial deposits got returned. Some gaming operations from companies work with different licences to take advantage of SE'ed players by accepting deposits wich I find not accredited or ethical UK player or not.

I wish some casino's took responsibility in my past cases ... we all had some kind of experiences with that. You should not continue to play the ''victim'' role.

If you decide to gamble use an own account soley on your name and set deposit limits loss limits and take a break once in a while.

Enjoy life with out GF and if money doesn't bother you why even post this thread?

I totally DON'T get your frustration now.
Click to expand...

I don’t see myself as a victim. As I said a hundred times — I gambled and lost, gambled and won.

Then I clearly chose to do so with a very stupid choice of deposit method which fkd things up.
 
Sajsan12 said:
Okay. So what do you think I should do? I don’t know how this works and what rights I have.

Matching play style profile? I don’t know. I don’t know what slots my gf played or as I said before anything about her problems, so I can’t say more about that. We don’t know how our gameplays matched. I played very high stakes. As I said, because I can afford it and took a high risk where I was totally fine with loosing the deposit if that would have been the outcome.
Click to expand...

This becomes repetitive, yes. What you should do? Hire the services of an expensive lawyer (you can afford it) and try to get your winnings as you think you've done nothing wrong. But there are inconsistencies in your posts. First, you mention that your winnings were not so big compared to the amounts you deposited. Later on, you claim that "this has been a big loss for me". So, what is it? What do you want?
 
Mouche12 said:
This becomes repetitive, yes. What you should do? Hire the services of an expensive lawyer (you can afford it) and try to get your winnings as you think you've done nothing wrong. But there are inconsistencies in your posts. First, you mention that your winnings were not so big compared to the amounts you deposited. Later on, you claim that "this has been a big loss for me". So, what is it? What do you want?
Click to expand...

I think we discussed this enough. The whole thing been a big loss for me, not money wise, but the outcome of it.

Think you misunderstood me, probably because English isn’t my first language and I maybe write things incorrectly sometimes.
 
Mouche12 said:
Evasive reply and you're clearly not interested in getting your winnings, okay.
Click to expand...


I’m not up for discussing it anymore. I have contacted all the casinos where I’ve used funds from this account, explaining the situation that my gf clearly have a self exclusion due to gambling related problems, that I didn’t know this when I asked if it was okay to use the card and ask if there will ever be a problem to get my wins. I’ve been VERY clear that I do not ask for a refund at all. Just asked how it works. I have got three replies. None of them saying it would be a problem to get my wins. Last answer I got from a casino owned by the swedish government, said the thing they look at is that the withdrawal method is issued in the players name.

My question:


”First of all, I want to be very clear that I do NOT ask for a refund.

My partner and I have a joint bank account. The card linked to the account is issued in her name, as is her name if you use *another method*. I have used this payment method in all casinos, yours aswell, since I have been playing for my own money. I've lost my deposits and haven't thought more about that. Now it is that I managed to win, and then one casino denies me the withdrawal because it turned out that my partner is self-excluded due to gambling-related problems, which I did not know when I asked if it was okay to use payments from our joint account. They believe that all bets will be voided because you should not accept/receive payments from an account/card belonging to a self-excluded player.

What's your opinion on this?”


The answer:

”Hi!


Thank you for contacting Customer Service

Withdrawals are not blocked if you use a deposit account and another withdrawal account.

What we are looking at is the account holder's name on the withdrawal account.


Sincerely

Linus”

Maybe its different on different casinos then.
 
Last edited:
One thing that still doesn't make sense to me is if you're worried about using this joint card, asking the casinos if it's okay etc, which I can understand from the pov that casinos sometimes look for ways/reasons to cancel a withdrawal, why not just open another bank account in your name only for gambling purposes and save yourself the worry and potential problems?

Also I wonder what would happen if somebody used a paypal account [or another electronic wallet] in their name but which was funded via a joint card where one of the people is self excluded? [even partly funded, where more than one card is used too]
 
mack341 said:
One thing that still doesn't make sense to me is if you're worried about using this joint card, asking the casinos if it's okay etc, which I can understand from the pov that casinos sometimes look for ways/reasons to cancel a withdrawal, why not just open another bank account in your name only for gambling purposes and save yourself the worry and potential problems?

Also I wonder what would happen if somebody used a paypal account [or another electronic wallet] in their name but which was funded via a joint card where one of the people is self excluded? [even partly funded, where more than one card is used too]
Click to expand...

Because i havent gambled THAT much. It’s not that easy to just open a new account, and why would I pay for an extra bank account when this has been working before? it would have been even more stupid not to ask beforehand, because the card is in her name. Therefore i wanted to be sure.
 
Answerd the government owned casino:

”So just to be sure that i fully understand — it doesnt matter that my girlfriend is self-excluded?”

—

As long as the withdrawal account is in your name there won’t be a problem. If you try to withdraw funds to someone else’s account the payment won’t be accepted and we will ask you to add an account that belongs to you.
 
So Swedish law is fine with an excluded gambler using their card to gamble on an account in another name, so long as the withdrawal also goes to the other name as well?

That's genuinely a nightmarish mess for money-laundering and responsible gaming purposes.
 
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