Computer problem, long time to go from site to site

[just play]

I was hesitant to post this because I am the most computer illiterate person you will ever meet (I'm lucky I know how to turn on the damn thing, haha) and I was worried about being asked questions that I don't have the answer to.

Here's the problem...when I turn computer on, and google pops up (my homepage) when I click to go to another site it takes about 5 minutes to get there, then when I finally get there it takes another 5 minutes to get somewhere else. For example if I click on CM and start to read "online casinos" I am on a thread, when I try to click out to read another thread it takes 5 minutes to do that. Hope this is making sense.

I own a Dell laptop, Windows 7. Only a few years old.

I have done the disc cleanup, that defrag thing (is that what it's called? lol) and checked for viruses (none)

I think it started happening when I was getting pop ups (I forget for what) and I went into that pop up to try and stop that pop up, and may have clicked the wrong thing? I have also researched it online, and have done what people have recommended with no success.

I was hoping not to have to bring it to get fixed, it can get expensive, we do have someone who will look at it for free, but he's busy atm. So I thought maybe someone here could point me in the right direction of what to try?

Thanks in advance. Oh and my husbands laptop is now having similar problems, when you look up top and see which site you are on, and try to switch sites, the "circle" just spins, and finally goes to another site? We ONLY use our computers for email, to check the web (look up things) gamble, no porn or "iffy" sites, we are simple people, haha, actually probably just computer illiterate, LMAO.

 

[Smokeycasino]

Try a speedtest and post results, oh and does this only happens on the web not in your computer moving from folder to folder?

I'm no expert but I do know the internet lol

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[just play]

First I went to my folders, quick as can be.

I did that test on both computers.

I timed how long it took me to get from google to speedtest, 6 minutes. My results were...

ping..25 ms
download speed... 29.48 mbps
upload speed... 3.19 mbps

hubbys laptop

ping...20 ms
download speed... 30.32
upload speed...3.18

I have no idea what this means, but it seems pretty close no? And like I said it took me 6 minutes to even get to the site?

 

[Mousey]

Are you using Internet Explorer? Or some other (maybe google?) browser to get on the web?

If IE, go up to Tools, Manage Add-Ons and scroll thru there to see if you see an addon for something you don't recognize. I think you can check for unwanted addons and toolbars in Google Chrome, too, but I'm not sure of the steps to get there.

 

[just play]

Are you using Internet Explorer? Or some other (maybe google?) browser to get on the web?

If IE, go up to Tools, Manage Add-Ons and scroll thru there to see if you see an addon for something you don't recognize. I think you can check for unwanted addons and toolbars in Google Chrome, too, but I'm not sure of the steps to get there.

Yes, internet explorer.

I just went and looked at my add-ons compaired to hubbys add-ons, and his had much more than mine, and I have no idea what any of them are even for...lmao. Some said disabled, and some said enabled.

Oh, one thing I noticed...hubbys laptop has his "tools, file, edit" etc..right up top, mine I had to type into the start button box at bottom?

edit...but it's always been that way with my laptop (I think, lol)

 

[DavidEC]

Yes, internet explorer.

I just went and looked at my add-ons compaired to hubbys add-ons, and his had much more than mine, and I have no idea what any of them are even for...lmao. Some said disabled, and some said enabled.

Oh, one thing I noticed...hubbys laptop has his "tools, file, edit" etc..right up top, mine I had to type into the start button box at bottom?

edit...but it's always been that way with my laptop (I think, lol)

Heya, I may be able to contribute here

Your speed test results are fine, so I do not believe it is down to your connection, although it could be related to a wireless connection dropping occasionally and needing to re-connect in order to continue loading the sites.

My recommendation would be to do the following:

1. Use

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or Chrome as your browser. You will be officially classed as a computer fiend if you use Internet Explorer.

2. Download

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and install it. Once installed and running, you have 2 main screens/tabs, one scans the registry, the other scans your computer. You want to do both and then "Fix all" for both. Chances are you will a very large amount of temporary internet files on your computer and various cookies. This program is great for keeping your computer clean and fast.

3. This one is a bit more tricky, but in the Tools section of CCleaner you can see every program and process which runs when you turn your computer on. There will likely be legacy and not needed stuff still running in the background and slowing you down. You can disable them from here, although I would recommend you ask a computer savvy person to assist here. Alternatively, google every single thing in the list to see if it is important before disabling.

4. If you can, move as much stuff off of your boot drive (normally C:\). The more stuff on your C drive, the slower your computer will run in general, as it needs to search through a larger volume of data to find anything it is looking for.

Hopefully that will help. If you are using wireless though, try connecting via a wire directly to the router and see if that helps.

GL

Important Note!!! Doing what I have suggested will speed up your computers, however it will also delete saved passwords and usernames! Just in case you dont have them stored mentally or somewhere else, I wouldnt want you to lose access to your accounts!

 

[just play]

2. Download CCleaner and install it. Once installed and running, you have 2 main screens/tabs, one scans the registry, the other scans your computer. You want to do both and then "Fix all" for both. Chances are you will a very large amount of temporary internet files on your computer and various cookies. This program is great for keeping your computer clean and fast.

Thank you very much for your most informative post DavidEC


Just did this...re-started laptop, same exact thing is happening. Taking 5-6 minutes to go from site to site.

Guess I will just have to wait for our friend to take a look at it.

 

[kktmd]

Could be a DNS issue - especially it it is only slow when jumping to new web sites.

Change your DNS settings. Search youtube for "set dns server windows 7".
Set your DNS servers to:
primary: 8.8.8.8
secondary: 8.8.4.4
These are Googles public DNS servers - they are pretty fast.

Check you hosts file. Should be mostly empty.
Search youtube for "hosts file windows 7". Dont be freaked out is it contains a lot of lines starting with 127.0.0.0.

Finally, some Antivirus software checks all the sites you visit before they "allow" you to visit the site....very annoying.

 

[universal4]

Certainly sounds like a dns issue.

Possibly running a full scan by malwarebytes would clear up many of the issue.

Be advised though that a full scan with MB will take a few hours.

Be sure to update it before running it, and after it runs look for the "show results" button and click on that. On the next window make sure everything found is checked, and then click on "remove selected".

If the speed issue is being caused by malware, this may help clear up the issue.

Rick

 

[Patriot66]

Malware Bytes download link

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Just in case you didn't already have it

 

[just play]

Thank you very much all!!!

If that Malware doesn't work, we are going to have to bite the bullet and bring it to get fixed.

Three people trying to use one computer doesn't work.