1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

ClubWorld Group.... Just an FYI

Discussion in 'Payment Processing Issues' started by weesie, Apr 5, 2012.

    Apr 5, 2012
  1. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    The UK has a long banking weekend off due to Easter

    No cashiers in the casino until Tuesday. In case anyone is waiting on a cash-out. Mine has already been in pending for over 48 hours. It looks like it won't get approved until Tuesday now.

    Bummer!

    ( I was told this via live chat )
     
    6 people like this.
  2. Apr 5, 2012
  3. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want

    Thanks Weesie-was planning to cash out tonight and figured it would sit for the weekend. IMO if you have been pending since Tuesday without approval that is not very acceptable. That means there will be a huge backlog.
     
  4. Apr 6, 2012
  5. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Yep! It is waiting, but, I have had withdrawals from their casinos 3 times in the last month or so and all of them have sat in pending status for a minimum of 72 hours each. I then go to live chat and ask about it....seems to get it moving.

    That's just the way it is there now.

    Unfortunately .............. this one will take even longer!
     
  6. Apr 6, 2012
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I really hate saying this.....but what the hell is going on at CWC these days?

    I just waited 5 days for a skrill cashout which is disgraceful, and the one before that took only slightly less time.

    Now, why aren't the cashiers working on Monday? The casino operates 24/7 and does NOT require banks to be open to at least PROCESS payouts ready for sending Tuesday morning. Skrill and neteller don't require open banks. If they processed cashouts on the weekend you might understand them taking Monday off, but 3 whole days of no processing means a 3 day bankup and delays for at least a week.

    I would have thought, with all their recent issues with payment delays, they would want to show players they're serious about paying winnings as fast as possible....a long weekend pretty much says "stiff bikkies".

    It seems the bigger CWC gets the worse their service becomes. It's so disappointing for a group that used to.pride themselves on that very service.
     
    8 people like this.
  8. Apr 6, 2012
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    IMO where there is no manual input from accounting staff public holidays is no excuse for delaying payments. Deposits are received electronically ie from e-wallets so as long as there is a cap eg $1k they should be processed even during weekends or phs. I sent ASS a mail to ask for the free chip I am entitled to after claiming 5 v'same coupons' but was told they couldnt do so as there is a pending w/d. It seems like the w/d will be in pending status for a good few days more but then I noticed you can still make a deposit in the interim not that I will do that till I get my free chip.
     
  10. Apr 6, 2012
  11. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I've not been a long term and loyal depositor at CWG. I can't say I've been let down my them really. But one of the reasons I'm not more frequent is the weekend is my preferred playtime, and it was good to have a reminder that Friday is also a holiday that withdrawals won't be processed on.

    I don't think it's unreasonable that a casino is not paying staff overtime to work a stat holiday, but Saturday is not one.

    I don't have my usual weekly garbage pickup in the morning, but they will be working Saturday instead.

    Kudos to OP for the FYI.
     
  12. Apr 6, 2012
  13. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Per another thread I was under the assumption that CW's payment time is not as good as it use to be. So, I haven't been depositing there in the last couple of weeks.

    Wish others would keep us informed on the payout times they are experiencing.
     
  14. Apr 6, 2012
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    The problem is not so much the long break, it is the backlog that has been building up for some while in the system. Even when working flat out they can't cope, so the extra days off will not be caught up the following week. It has spread beyond the US, and the fast payments are clearly a thing of the past.

    Normally, players could withdraw Tues and maybe even Wed before Easter, and know they would get paid before the long weekend. Now withdrawals early this week are STILL too close to Easter, and will not be seen till after.

    The problem now seems to be causing a backlog in promo prizes too, which means players can't even keep playing during the long weekend as the backlog has to clear enough for their own withdrawals to be sent out before they can play off any prizes. This means there is no point playing for more prizes, so they might as well play elsewhere over Easter.

    Many casinos will have a long weekend over Easter, but not many also have a backlog in the system that has caused withdrawals that should have made it before the break to be stuck until after.

    If not overtime, employ more staff during normal hours so that the backlog can be cleared, and stay cleared.

    It seems CWC have expanded their player base, but not their staffing levels in the cashier department, and the system has now become overwhelmed.
     
  16. Apr 6, 2012
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I just got paid at All Star Slots. The amount is $200 at ecocard.
     
  18. Apr 6, 2012
  19. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Bryan needs to address the payment delays with this group. It has become simply unacceptable.

    Nifty is from Australia - 5 Days for a Skrill cashout is indicative of serious slow pay. Issues with Payment delays are splashed all over the forum - Club World is right in the middle and taking centre stage.

    I am receiving cash outs to my Credit Card in 1.5 days from the time requested. The delay in that short period is with my bank ...

    Nate
     
  20. Apr 6, 2012
  21. weesie

    weesie Ueber Meister

    Occupation:
    retired
    Location:
    Old bag lady with a laptop
    Well, my withdrawal is no longer in "pending" status at least. So, with today and Monday being holidays......... I am guessing it will get processed on Tuesday! Then, I might get it on Thursday or Friday.

    Still, a withdrawal made on a Tuesday, not getting processed until the next Tuesday is slow.
     
  22. Apr 9, 2012
  23. GMCBluz

    GMCBluz Dormant account

    Occupation:
    Vis. Services. Associate @ Museum
    Location:
    Tucson.AZ
    Nobody will help me

    it's been 38 days since my approved payout from Luckyred and nobody there will help me!!!
     
  24. Apr 9, 2012
  25. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    GMCBluz,

    Have you contact Tom thru here? If so and he has not answered within a reasonable amount of time, 38 days is a pretty reasonable amount of time, then contact MaxD here and PitchABitch and he will get it sorted out.
     
  26. Apr 9, 2012
  27. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Plenty of people will help you. In the meantime care to tell us what support told you with regard to the slooooow payment?
     
    1 person likes this.
  28. Apr 10, 2012
  29. GMCBluz

    GMCBluz Dormant account

    Occupation:
    Vis. Services. Associate @ Museum
    Location:
    Tucson.AZ
    Sorry for the delay in answering, just got home from work. i explained my situation to Brian baily and the response was: "CWC has had some issues with their payments, but they seem to be on
    top of it." I have spoken to Natasha, Gosia, Helen, kate, Cobie, John, and Karolina all from chat and have a copy of all chat sessions. Oh and Julie, the customer support manager. After our chat this morning, here is our conversation:

    info: Please wait for a site operator to respond.
    info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    info: You are now chatting with 'Natasha'
    Natasha: Hello, how are you today?
    Robin: hi
    Natasha: One second
    Robin: k
    Natasha: Ok i checked and we are still awaiting too hear back from our processing department for an update on this, once we will have an updated we will be able too contact you

    Still, nothing.
     
  30. Apr 10, 2012
  31. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    GMC,

    They did have a batch of withdrawals that there was problems with. I don't know what to tell you about this.

    Again, have you PM'd Tom directly here?
     
  32. Apr 10, 2012
  33. GMCBluz

    GMCBluz Dormant account

    Occupation:
    Vis. Services. Associate @ Museum
    Location:
    Tucson.AZ
    The bad batch was from March 19th and according to support, that batch has been settled. yes, I contacted Tom on day 23 and this is the response:

    "I have checked into this for you and although the initial ACH we sent you had failed, we re-processed this for you as a wire transfer. All the other wire transfers in the file completed on Friday last week or first thing yesterday morning.

    Please can you double check that the funds have not arrived - the amount may be different to what you were expecting due to fees charged by your bank. In the mean time i have contacted the processor to see if i can find anything out from this side."

    I have checked and double checked with my bank. i have heard nothing from Tom since.
     
    Last edited: Apr 10, 2012
  34. Apr 10, 2012
  35. GMCBluz

    GMCBluz Dormant account

    Occupation:
    Vis. Services. Associate @ Museum
    Location:
    Tucson.AZ
    I apologize, it was April 03 when I heard from Tom with the above response.
     
  36. Apr 10, 2012
  37. Surasanji

    Surasanji Experienced Member

    Occupation:
    Call-center customer support
    Location:
    Israel
    It seems that the larger and more successful some of these casino groups get, the less they care about the present:

    Happily they rest on their reputation and past success they'll simply keep sliding on down in their actual level of service. That's a real shame, as I feel that the only way to succeed in ANY business is to IMPROVE a little every day.

    Its organic. Its easy to do- there's always a place to see a little improvement. And it will eventually begin to pay off.

    And in this business? It'll pay off in SPADES! :D

    Unfortunately,
     
    1 person likes this.
  38. Apr 10, 2012
  39. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    GMC,

    If the wire was sent out the end of last week, it's possible it won't get to your bank until the end of this week. Holiday just screw everything up.

    I had 2 direct deposits made on Thursday, one morning and one evening. Got the morning one in bank this morning and so far haven't seen the evening one. These were not coming from a casino, these are my weeking deposits. So things are off because of Easter.

    Way back when Quicktender was sending wires, they would say sent and it would be 48 hrs. before I would see it in my bank.

    I'm trying to be positive for you. I really hope you get your money soon.
     

Share This Page