Club World: should they really be accredited?

[The Dude]

I guess that wasn't important enough to bother with.

Thanks Tom.

Please don't be impolite - it is important enough to bother with. Tom mentions this here:

...There was indeed a period of time where your withdrawals were being declined and not paid effectively, there is a good reason for this however it is not one that I am prepared to discuss on a public forum.

 

[Tirilej]

Please don't be impolite - it is important enough to bother with. Tom mentions this here:

That wasn't really fair since skiny posted before Tom.

I'm sorry we haven't told you about this thread but the Reps from Club World has been following it the whole time. They chosed to not comment, and that is their choice.
I'm happy now that Tom is responding. That makes at least me feel more secure.

 

[vinylweatherman]

Tom wasn't being evasive, he said he was not prepared to discuss this on a public message board. Please don't make statements as though they are facts when you are simply making an assumption. That's not doing anybody any good.


As I mentioned earlier. No one brought this thread to my attention at all. Not through a PM or report a post; I figured it was players blowing off steam.

At the end of the day, it's my responsibility to bring serious threads to the attention of the reps. And if I don't know that there is a problem, then I don't know.

I fail to see what can't be discussed as it is being freely discussed already, and a number of players have stated that the problem with large payouts is down to the weekly cap being applied group wide, not on a per casino basis. The player had already revealed that they had recently made a large withdrawal from another CWC casino, so the information that the player had made a large withdrawal had already been placed in the public domain by the player.

Tom's statement implies that the delays are for a different, and more personal, reason, yet this player seems not to have been informed of what this is by a manual follow up email. Given that the player is already being paid, it has nothing to do with documents needing to be verified, as again verification is done for the group as a whole, not per casino.

It seems wild horses are not going to drag an explanation from CWC as to why NON-US players are now seeing their requests sat pending for several days, even though the stated turnaround time is still 24 hours. If players were receiving the manual follow up emails explaining the declines and delays as Tom said they should be, this thread would barely exist.

Previous delays that applied across the board were eventually explained by the UK having unusually severe weather that prevented some staff from getting to work, leaving too few to provide the usual standards of service. Once winter was over, the delays should have stopped, yet they have persisted, and at the moment there is nothing in the way of severe weather that should prevent staff from getting in, so ALL withdrawals should be turned around within the stated 24 hours, whether this is to approve, or to decline because the player needs to send in documents or details needed to process the payment to a bank account. Only US players should suffer intermittent queueing beyond 24 hours due to the unstable nature of the processing options available, the only detailed explanation Tom has offered as to why US players are seeing their withdrawals "sat in pending for days" before anything happens.

In the current climate, past reputation does not mean as much as it once did. Players have been burned too often recently by once respected casinos turning rogue overnight. We have also seen that when push comes to shove, the business comes first, and the safety of players' funds second. Purple Lounge is still fresh in our minds, and we had months of outright lies about payment delays whilst they sat on the accredited list, giving them a level of trust they didn't deserve. It was those players that bailed in February and March that barely suffered, whilst those who trusted that they would do the right thing and pay after resolving the "technical issues" that were causing the delays got thoroughly screwed.

If the delays at CWC were minor issues, why are players still complaining about the same old problems over and over again.

It is "solved" when EVERY player has their withdrawal dealt with in the stated time period, be that processed, or declined for a reason that is communicated to the player in a follow up email.

 

[rockycatt]

I'd just like to say is the title of this thread still appropriate should it be changed its rather harsh for the amount of time its been up

PS no offence to the op

 

[skiny]

Please don't be impolite - it is important enough to bother with. Tom mentions this here:

Considering it's at least the third time I've asked the same question in the last month in the same thread and at that point I still had not had an answer, I think it was worded appropriately.

Obviously that question isn't going to get an answer which will leave me with a permanent question.

Why has a player who has made withdrawals at this casino in the recent past had a withdrawal declined after the bonus amount had been removed?

I now know that it isn't a lack of importance that keeps this question from being answered.

I also know that since this question has been addressed with an unwillingness to answer it there's no point in asking it again.

Carry on.

 

[chuchu59]

I'd just like to say is the title of this thread still appropriate should it be changed its rather harsh for the amount of time its been up

PS no offence to the op

Er the only change I would suggest is replacing 'really' with 'continue to'

 

[clubworld]

Hi VWM,

It is "solved" when EVERY player has their withdrawal dealt with in the stated time period, be that processed, or declined for a reason that is communicated to the player in a follow up email.

OK, lets look at it this way - who is right now either waiting for a withdrawal to be processed, or has had a withdrawal declined for no good reason in the past month?

If you are in either of these two categories post your screen name in this thread and PM me your casino username. I will respond to and resolve every single one.

Kind Regards
Tom

 

[manstaff]

To be totally fair, I should mention that Tom is correct in his last statement regarding my current payouts. 2 WERE PAID within 12 hours and the other is larger so should be processed MOnday to stay within the limits of their cashout amounts per week within the group. So, I would hope to see that whatever issues they were having have now been fixed but time will tell. I will post again Monday with news on my other payment.
The part that was not correct in his last statement was that I had ever received any emails or reasons as to denials... regardless, it seems to have been fixed if you base it on my recent transaction history with them. I like them and want them to do well. If all keeps going well then I will continue to play with them.

NOTE:** I actually was posting this prior to Tom's above post. It is sounding like everything is back to normal or at least he is confident of it, which makes me more confident.

 

[LHofsdal]

No one wants this group to fail. They have been in good standing for a very long time. It is only natural for players to become concerned when things out of the ordinary happen and keep happening. Tom was M.I.A. for sometime, and while he was gone things were getting progressively worse. Now he is back and he his making sure that things are getting back up to speed. GREAT!!!! I am happy to see that.

BUT, why should everything ride on Toms back? Can't this casino group function without him? He is the casino manager/owner, but this group should be doing things correctly even when he is not there. As a manager, it is a NECESSITY to train your people to run things like you would when your available. This is not happening, and that is what is alarming players.

I get that Tom is 1 person, I have said that quite a few times. I get that he has a life outside of CM, I have also said that a quite a few times, I see that Karolina is now helping out. Lets give her a sometime to get up and running and hopefully things will continue to run smoothly.

As for questions not being answered, I have no idea why, but I do take Toms word as for not being able to discuss them in an open forum, he has always been straight up with me so I have no reason not to.

LH

 

[skiny]

As for questions not being answered, I have no idea why, but I do take Toms word as for not being able to discuss them in an open forum, he has always been straight up with me so I have no reason not to.

LH

Some people will accept that. Other people don't like secrets.

Especially secrets that result in denied payments.

To each their own.

 

[chuchu59]

What I dont like is the fact that they dont send you an email like Inetbet does to tell you why a cashout is declined nor tell you what you must then do. Its even worse when live support tells you to resubmit a w/d and its processed without any problems. Admittedly its been a very long time since a cashout of mine was declined and reversed to my account(All Star Slots) and I had to ask CWC-Martyn to help me out. There were no emails telling me why the cashouts were declined in the first place and Martyn seemed to have no clue either.

 

[kiblon]

Some people will accept that. Other people don't like secrets.

Especially secrets that result in denied payments.

To each their own.

I think payments no longer denied? Is this correct? then no secret, just misudnerstood and now repaired. Situation looking better to me also I have been getting payments. I dont know issue anymore exists if everyone is getting payments now.

 

[LHofsdal]

Some people will accept that. Other people don't like secrets.

Especially secrets that result in denied payments.

To each their own.

Skiny-I am not sure there are secrets, Tom just said he would not disclose the reason in a public forum, he didn't say he would not discuss them in private. IF someone who had their withdrawals denied tried to PM him, he might give them the explination. I wouldn't know because I have not had a cashout from this group in a very long time, and I have never had any that were denied.

I am not saying it was right, I am just saying that he might, just might have a valid reason for not wanting to post it in the open. And I don't think Tom is the type of person to deliberately mislead anyone. I have always been straight up with him and he always and I mean ALWAYS been straight up with me. So I have no reason to doubt him or his word. But that is just me.

So yes, you are right, To each their own....

LH

 

[skiny]

Skiny-I am not sure there are secrets, Tom just said he would not disclose the reason in a public forum, he didn't say he would not discuss them in private. IF someone who had their withdrawals denied tried to PM him, he might give them the explination. I wouldn't know because I have not had a cashout from this group in a very long time, and I have never had any that were denied.

I am not saying it was right, I am just saying that he might, just might have a valid reason for not wanting to post it in the open. And I don't think Tom is the type of person to deliberately mislead anyone. I have always been straight up with him and he always and I mean ALWAYS been straight up with me. So I have no reason to doubt him or his word. But that is just me.

So yes, you are right, To each their own....

LH

Well, first it was said that the payments were being denied because bonuses were part of the withdrawal amount but the withdrawal I was talking about had no bonus money attached to it.

Second it was said that reasons for denials were sent out with the notice or some time shortly after but apparently that wasn't the case.

But if everyone is happy it doesn't really matter. I don't play at CW so I don't gain or lose anything. For me it was just curiousity.

 

[aceking123]

point is you shouldnt have to run to tom everytime there is a problem , ive long time since closed my accounts after too many times of not being paid on time , pretty much everytime had to make contact with tom to get payment . as pointed out in another thread im a uk player so there shouldnt be any problems at all , all my accounts have been verified so no problems there either ,any casinos that doesnt pay out on time now doesnt not get anymore deposits from me, ive since closed many of my accounts if they dont want to pay on time then i dont deposit there any longer simple realy talk with your money , if they bother to ask why your not playing there any longer at least you can point out a valid reason , the other thing is i do feel for you USplayers as youve litlle choice in where to play & payouts , more than likely if i was in US i doubt very much i would be playing at all .way to many problems .

 

[clubworld]

Morning All,

I can see that there have been no takers overnight – I will continue to monitor this thread so please do let me know if you are waiting for a withdrawal or have recently had one declined without a clear reason being communicated with you.

Skiny – when you see something like this it is only natural to want to know what is going on and I do regret that I am unable to be completely forthcoming on manstaff’s account.

Chuchu – we do send emails. A while ago we had an issue where the IP address we use for support / cashier emails had been incorrectly flagged as a source of spam so many ISPs were simply binning our emails. I thought this issue was fixed however when I get back to the office tomorrow, if you don’t mind, I will send you a test from the cashier mailbox. Please can you confirm if / when you receive it.

Kind Regards
Tom

 

[vinylweatherman]

Morning All,

I can see that there have been no takers overnight – I will continue to monitor this thread so please do let me know if you are waiting for a withdrawal or have recently had one declined without a clear reason being communicated with you.

Skiny – when you see something like this it is only natural to want to know what is going on and I do regret that I am unable to be completely forthcoming on manstaff’s account.

Chuchu – we do send emails. A while ago we had an issue where the IP address we use for support / cashier emails had been incorrectly flagged as a source of spam so many ISPs were simply binning our emails. I thought this issue was fixed however when I get back to the office tomorrow, if you don’t mind, I will send you a test from the cashier mailbox. Please can you confirm if / when you receive it.

Kind Regards
Tom

Understood, but I was trying to get an answer in general terms. This is a problem that many players are experiencing, not just isolated cases. Clearly, manstaff would have been sent an email shortly after explaining what the problem was, but it seems he didn't get it. This may be down to the spam flagging problem.

It just seems odd to players that the auto decline email gets through, yet the follow up gets trapped as spam. Common sense seems to suggest it would be the other way around, with the "robotic" email more likely to fall foul of spam filters than one that is a tailored message personal to the recipient.

manstaff could of course share these personal details if he so wished, or give Tom formal permission to post a case specific response in the forum.

It does seem that upon Tom's return, things are quickly getting back to normal. As pointed out, this is also a problem as it means that Tom is so indispensible that his loss from CWC would have serious consequences, and this is something management should have tackled long ago.

Now a new question has been raised. Why have Instadebit and Moneybookers suddenly been pulled as a withdrawal option for Canadian players at a number of RTG casinos, including those run by CWC? This has been noticed, but no advance warning has gone out to affected players, so yet again we have to speculate why non-US players are seeing what is considered to be a UIGEA related issue.

 

[clubworld]

Hi VWM,

I don’t think that this is a problem that many players are experiencing – time will tell however I am not expecting many people, if any at all, to take me up on my offer here.

The two emails are sent from different places – the automated mails are sent from a server cluster in a large data centre while the personal ones are sent from a single Exchange server. Email delivery at the top level is mainly based on the ‘reputation’ of the sending IP so a single dedicated IP like our Exchange server is much more vulnerable to this kind of thing.

We haven’t made any changes to Moneybookers although we have had to temporarily remove Instadebit as a withdrawal option. The issue there is purely technical – their withdrawal API developed a problem which resulted in us paying players multiple times for the same withdrawal. Once Instadebit have fixed this I expect to resume this service.

Regards
Tom

 

[vinylweatherman]

Hi VWM,

I don’t think that this is a problem that many players are experiencing – time will tell however I am not expecting many people, if any at all, to take me up on my offer here.

The two emails are sent from different places – the automated mails are sent from a server cluster in a large data centre while the personal ones are sent from a single Exchange server. Email delivery at the top level is mainly based on the ‘reputation’ of the sending IP so a single dedicated IP like our Exchange server is much more vulnerable to this kind of thing.

We haven’t made any changes to Moneybookers although we have had to temporarily remove Instadebit as a withdrawal option. The issue there is purely technical – their withdrawal API developed a problem which resulted in us paying players multiple times for the same withdrawal. Once Instadebit have fixed this I expect to resume this service.

Regards
Tom

Were players told in advance that the loss of Instadebit was only temporary, and was due to a technical problem? It seems affected players are concerned that they are losing the "free" options like Instadebit and Moneybookers to force them to choose checks and wires that come with hefty fees and high minimum withdrawal limits.
In this case, it seems players merely have to wait until Instadebit is fixed if they want their withdrawal by a "free" method.

As well as fixing the email problem, it is worth investigating why a dedicated server that sends personal messages that players want to receive (the explanation) has been blacklisted, yet a cluster that sends out automated bulk emails has escaped the notice of the spam filter industry.

You have to remember that players, especially US ones, are paranoid about losing their balances because the odds are stacked against them. Things keep happening to fuel this paranoia, such as the recent series of complaints about casino processors taking additional and fraudulent amounts from the cards used to deposit at casinos.

 

[chuchu59]

Morning All,

I can see that there have been no takers overnight – I will continue to monitor this thread so please do let me know if you are waiting for a withdrawal or have recently had one declined without a clear reason being communicated with you.

Skiny – when you see something like this it is only natural to want to know what is going on and I do regret that I am unable to be completely forthcoming on manstaff’s account.

Chuchu – we do send emails. A while ago we had an issue where the IP address we use for support / cashier emails had been incorrectly flagged as a source of spam so many ISPs were simply binning our emails. I thought this issue was fixed however when I get back to the office tomorrow, if you don’t mind, I will send you a test from the cashier mailbox. Please can you confirm if / when you receive it.

Kind Regards
Tom

Tom,

Most of the members here appreciate your willingness to help iron out all issues but the communication problem is something that has gone on for many months yet nothing seems to have been done. I actually thought it strange that you mention 'spam'. The auto-notification on declined withdrawals and subsequently approved withdrawals arrived safely in my inbox though I must admit there were some promos from Lauren that went straight to my junk box. Some mails went to my inbox though.

I am pleased to have read from another post from Hilda(Anniemac) that OKPay seems a workable solution for USA players. If it does you should continue promoting this method as the group has been suffering too long from the incompetence of your processor and your group didnt even lift a finger to alleviate the problem ie by shortening the pending period for w/ds.

I hope your group can continue to do well as RTG operators in general have a bad name and we cant afford to lose you as well. That's why some here have to be critical especially to keep ytou on your toes.

 

[skiny]

Morning All,

I can see that there have been no takers overnight – I will continue to monitor this thread so please do let me know if you are waiting for a withdrawal or have recently had one declined without a clear reason being communicated with you.

Skiny – when you see something like this it is only natural to want to know what is going on and I do regret that I am unable to be completely forthcoming on manstaff’s account.

Chuchu – we do send emails. A while ago we had an issue where the IP address we use for support / cashier emails had been incorrectly flagged as a source of spam so many ISPs were simply binning our emails. I thought this issue was fixed however when I get back to the office tomorrow, if you don’t mind, I will send you a test from the cashier mailbox. Please can you confirm if / when you receive it.

Kind Regards
Tom

As long as everyone gets paid.

I don't worry too much about minor delays.

 

[cdvale]

having problems with my witdraw also, but already put a new thread so wont be writting here again..
much more easy to witdraw at microgaming casinos tough..

 

[skiny]

having problems with my witdraw also, but already put a new thread so wont be writting here again..
much more easy to witdraw at microgaming casinos tough..

If you're talking about the withdrawal options and the documentation RTG has always been harder to withdraw from than 3Dice, Microgaming or Playtech.

If you're talking about winning enough to make a withdrawal everyone seems to have different experiences so it's hard to say where your best bet is.

 

[cdvale]

its more about the witdhraw options, no one is being able to explain how can I use the wire transfer option, always demanding for a 9 digit routing number but I'm in the uk, there is no routing number.. so dunno what to do..

 

[skiny]

Surely someone else receives wire transfers in the UK. Maybe you need a thread asking for help on that instead.

 

[clubworld]

Hello,

VWM – yes we notified the segment of players who would be most likely affected by Instadebit, offering free Wire Transfers and Moneybookers as an alternative in the meantime.

Chuchu – thanks for your comments, it is good to be held to a high standard. I am not sure what you mean by not lifting a finger however we can always strive to do more.

Cdvale – you may as well cover the bases and send over your Account Number, Sort Code, IBAN and SWIFT. We will definitely be able to process the wire with all this info, also make sure we have all your docs on file.

Kind Regards
Tom

 

[cdvale]

Hi Tom, thanks for the reply, the live support on chat took all those details immediatly on the 1st day I contacted them, in my case they asked me for my account sort code, account number, bank address (to make life easier to the cashier monday they said).
But I'm still not able to give the wire transfer order, because of that routing number. the money is still on my casino account.
I'll wait for a reply from the cashier today.

 

[cdvale]

ah, and the documents and verification form was also immediatly sent through email also

 

[clubworld]

Hi cdvale,

So the issue is that you are unable to request the withdrawal because Routing Number is a required field in the casino cashier screen?

If so just enter nine zero’s in there. As you have sent all your banking info already this will be on your account, and once your withdrawal is in the pending queue my cashier team will be able to review it and contact you to resolve any further issues.

Either that or PM me your username and I will sort this out for you.

Regards
Tom

 

[chuchu59]

Hello,

VWM – yes we notified the segment of players who would be most likely affected by Instadebit, offering free Wire Transfers and Moneybookers as an alternative in the meantime.

Chuchu – thanks for your comments, it is good to be held to a high standard. I am not sure what you mean by not lifting a finger however we can always strive to do more.

Cdvale – you may as well cover the bases and send over your Account Number, Sort Code, IBAN and SWIFT. We will definitely be able to process the wire with all this info, also make sure we have all your docs on file.

Kind Regards
Tom

Tom, Frankly, though I am not from the US it seems your casino treats them as second-class players when it comes to cashouts. OK, processor problems were cited for the lengthy delays and your hands are seemingly tied on this. However, you could have flushed the w/ds for these players. It wouldnt have speeded up the w/d periods by much but at least its a gesture to them that you do care. As it is, USA players are up in arms against CW for these delays. In contrast, Inetbet, Slotocash and even JC processes wire payments much quicker than you do.

 

[clubworld]

Hi Chuchu,

This is simply not the case. We don’t treat any of our customers as second class. We do everything possible to pay everyone as quickly as possible in what is quite a challenging environment.

In RTG there is no need to flush withdrawals. Withdrawal requests are immediately added to the processing queue and my cashier team run through all of them every day and pay all the withdrawals as appropriate.

I put an open offer out to anyone who has had any delays having their withdrawals processed or problems with withdrawals being declined and not a single person responded, and yet you are still insisting that there are massive problems and that we are doing nothing about them.

I have run through all the pending withdrawals this morning and there is not a single payment in there from before Friday (except the players who are on weekly instalments etc) so payments are being processed in a timely fashion.

Regards
Tom

 

[chuchu59]

Hi Chuchu,

This is simply not the case. We don’t treat any of our customers as second class. We do everything possible to pay everyone as quickly as possible in what is quite a challenging environment.

In RTG there is no need to flush withdrawals. Withdrawal requests are immediately added to the processing queue and my cashier team run through all of them every day and pay all the withdrawals as appropriate.

I put an open offer out to anyone who has had any delays having their withdrawals processed or problems with withdrawals being declined and not a single person responded, and yet you are still insisting that there are massive problems and that we are doing nothing about them.

I have run through all the pending withdrawals this morning and there is not a single payment in there from before Friday (except the players who are on weekly instalments etc) so payments are being processed in a timely fashion.

Regards
Tom

Tom,

If you had done everything possible for our USA players hats off to you but there are many members here who are not satisfied with the casino's handling of their withdrawals. If, as you seem to indicate, it simply a matter of perception you gotta do something about it and fast. Frankly, I am not convinced that you had communicated well with players in the past. Even I had posted many times in the past about lack of communication. However, hope its history now and you guys are trying your hardest to win back the hearts of players.

 

[nisosbar]

No one wants this group to fail. They have been in good standing for a very long time. It is only natural for players to become concerned when things out of the ordinary happen and keep happening. Tom was M.I.A. for sometime, and while he was gone things were getting progressively worse. Now he is back and he his making sure that things are getting back up to speed. GREAT!!!! I am happy to see that.

BUT, why should everything ride on Toms back? Can't this casino group function without him? He is the casino manager/owner, but this group should be doing things correctly even when he is not there. As a manager, it is a NECESSITY to train your people to run things like you would when your available. This is not happening, and that is what is alarming players.

I get that Tom is 1 person, I have said that quite a few times. I get that he has a life outside of CM, I have also said that a quite a few times, I see that Karolina is now helping out. Lets give her a sometime to get up and running and hopefully things will continue to run smoothly.

As for questions not being answered, I have no idea why, but I do take Toms word as for not being able to discuss them in an open forum, he has always been straight up with me so I have no reason not to.

LH

Ditto x 100. I have never had a serious issue with them. I understand that others have had problems, but I have been playing there for a while (3 or 4 years, I think), and repeat, have never had a serious issue with them. JMHO.

 

[cdvale]

hi Tom

well, lucky red cashier/support contacted me today (as I was expecting) with 2 emails..

1st email - they request the documents to be sent again (they say they are quite blurry and they can not proper see them...)... well, they are perfectly visible, scanned with a top scanner and in fact those are the same files I sent to 2 other casinos (MG casinos) accredited here this month to validate my account and they were fine and my account verified... stalling here?.. i would think so... but ok I will rescan them and send with the original size file of 8MB per file and see if this way they accept them...

2nd email - regarding the wire transfer... they ask me to put only 0000000 either on routing number and bank account (like you did advised) and email them my iban/swift/bank address, etc (which they already got on the verification form I sent...).. and they will process it manually when my documents are verified.. they also say they will send my money in USD to my UK bank and my UK bank will charge me at least £70 for each transaction??!!!!
any suggestion here for any UK players playing at your please?? the problem probably was because I was playing in dollars, I can not put this casino playing in GBP dunno why.. I send my deposit (credit card) in pounds and it automatically turns it into dollars.
customer support told me today that I need to make the deposit in GBP to play in GBP, but thats precisely what I was doing and it turns the GBP into USD instead.. lol.. what an hassle to play here..

in the meanwhile I still have my $5000 there on my casino account.. i'm being strong and not playing but the money is not even on pending so I really need to be strong.

I'll wait for anyone to make any suggestion if there is any other way for me to withdraw this money without such heavy charges! (£70 per transaction for wire transfer to UK bank account!!!)
the pay my card doesnt seem an option (limited to $1000 2x/week - so it would take 3 weeks and probably with the same charges as a wire transfer, no?)
Should I open a netteler account guys??

I have a feeling this money will be on your casino for a few weeks... so easy to deposit and play instantly, but such an hassle to withdraw..

best regards everyone, anyway..

 

[cdvale]

well, was checking the withdraw options again at lucky red and decided to create a moneybookers account.
just finish creating it now and I gave the order to increase the transaction limits verifying my bank account..
so, I think I might try to use this method instead as soon as my bank account is confirmed in moneybookers (and ofcourse lucky red accepts my documents...)

there is nothing on lucky red speaking about charges with this method (but on the other hand there was nothing also speaking about charges using the wire transfer method.. and apparently there is that £70 per transaction charge..) anyone knows if there is any charge with moneybookers??

best regards again

 

[aceking123]

hi Tom

well, lucky red cashier/support contacted me today (as I was expecting) with 2 emails..

1st email - they request the documents to be sent again (they say they are quite blurry and they can not proper see them...)... well, they are perfectly visible, scanned with a top scanner and in fact those are the same files I sent to 2 other casinos (MG casinos) accredited here this month to validate my account and they were fine and my account verified... stalling here?.. i would think so... but ok I will rescan them and send with the original size file of 8MB per file and see if this way they accept them...

2nd email - regarding the wire transfer... they ask me to put only 0000000 either on routing number and bank account (like you did advised) and email them my iban/swift/bank address, etc (which they already got on the verification form I sent...).. and they will process it manually when my documents are verified.. they also say they will send my money in USD to my UK bank and my UK bank will charge me at least £70 for each transaction??!!!!
any suggestion here for any UK players playing at your please?? the problem probably was because I was playing in dollars, I can not put this casino playing in GBP dunno why.. I send my deposit (credit card) in pounds and it automatically turns it into dollars.
customer support told me today that I need to make the deposit in GBP to play in GBP, but thats precisely what I was doing and it turns the GBP into USD instead.. lol.. what an hassle to play here..

in the meanwhile I still have my $5000 there on my casino account.. i'm being strong and not playing but the money is not even on pending so I really need to be strong.

I'll wait for anyone to make any suggestion if there is any other way for me to withdraw this money without such heavy charges! (£70 per transaction for wire transfer to UK bank account!!!)
the pay my card doesnt seem an option (limited to $1000 2x/week - so it would take 3 weeks and probably with the same charges as a wire transfer, no?)
Should I open a netteler account guys??

I have a feeling this money will be on your casino for a few weeks... so easy to deposit and play instantly, but such an hassle to withdraw..

best regards everyone, anyway..

hi best option for you would to open up a neteller account & get neteller card etc etc they convert it for you so it would cost alot less , )

 

[cdvale]

thanks mrjones

I will open a netteller also so..
which one is better netteller or moneybookers? (I just opened a moneybookers today)

 

[aceking123]

thanks mrjones

I will open a netteller also so..
which one is better netteller or moneybookers? (I just opened a moneybookers today)

hi i tend to stick with neteller, but either will do , if your playing a fair ammount online then neteller is quick & easy also you can get a neteller atm card aswell which you can withdraw upto 500 per day , though it does have a 3 quid charge , but you also can use tyhe card for all other things as its a master card so you wont be charged for buying things petrol stuff like that . hope it helps .

 

[cdvale]

it helps a lot! thanks mrjones!!

 

[manstaff]

As advertised ClubWorld paid me today a large cashout on the very day it was due. I have one more to go. I am satisfied that they are all the way back to normal. Thanks Tom.

 

[vinylweatherman]

hi Tom

well, lucky red cashier/support contacted me today (as I was expecting) with 2 emails..

1st email - they request the documents to be sent again (they say they are quite blurry and they can not proper see them...)... well, they are perfectly visible, scanned with a top scanner and in fact those are the same files I sent to 2 other casinos (MG casinos) accredited here this month to validate my account and they were fine and my account verified... stalling here?.. i would think so... but ok I will rescan them and send with the original size file of 8MB per file and see if this way they accept them...

2nd email - regarding the wire transfer... they ask me to put only 0000000 either on routing number and bank account (like you did advised) and email them my iban/swift/bank address, etc (which they already got on the verification form I sent...).. and they will process it manually when my documents are verified.. they also say they will send my money in USD to my UK bank and my UK bank will charge me at least £70 for each transaction??!!!!
any suggestion here for any UK players playing at your please?? the problem probably was because I was playing in dollars, I can not put this casino playing in GBP dunno why.. I send my deposit (credit card) in pounds and it automatically turns it into dollars.
customer support told me today that I need to make the deposit in GBP to play in GBP, but thats precisely what I was doing and it turns the GBP into USD instead.. lol.. what an hassle to play here..

in the meanwhile I still have my $5000 there on my casino account.. i'm being strong and not playing but the money is not even on pending so I really need to be strong.

I'll wait for anyone to make any suggestion if there is any other way for me to withdraw this money without such heavy charges! (£70 per transaction for wire transfer to UK bank account!!!)
the pay my card doesnt seem an option (limited to $1000 2x/week - so it would take 3 weeks and probably with the same charges as a wire transfer, no?)
Should I open a netteler account guys??

I have a feeling this money will be on your casino for a few weeks... so easy to deposit and play instantly, but such an hassle to withdraw..

best regards everyone, anyway..

You are not getting the correct information from CS. You CANNOT play in GBP as RTG casino software, unlike Microgaming, does not support multiple currencies. All RTG casinos operate in US Dollars by default. Although it is possible to set up an RTG casino skin in any supported currency, it means the whole player base has to use this same currency. You are more likely to find the Euro as an alternative to the Dollar with RTG than any other currency, but for you it would lead to the same problem, your bank charging you £70.

An eWallet seems the best solution, and you could open your eWallet account in Dollars if you play mostly in Dollars. This means paying fees only once, when you move money between your bank and the eWallet, rather than every single time you deposit and withdraw.

You could have accounts with both Neteller and Moneybookers, with one in Dollars, and another in GBP or whatever other currency you mostly play in. Use the appropriate currency account for the casino being played to minimise exchange fees.

CWC do not normally charge for withdrawals unless you make excessive transaction volumes through your casino account compared to the amount played.

 

[cdvale]

thanks vinyl! that was the best explanation I could have had!
regards

 

[magrilli]

Tom,

If you had done everything possible for our USA players hats off to you but there are many members here who are not satisfied with the casino's handling of their withdrawals. If, as you seem to indicate, it simply a matter of perception you gotta do something about it and fast. Frankly, I am not convinced that you had communicated well with players in the past. Even I had posted many times in the past about lack of communication. However, hope its history now and you guys are trying your hardest to win back the hearts of players.

hi,
I have been reading many posts about cw and I still wonder if it is correct to have cw in the accredited list??!!..
I did not have big troubles in cashing-in from them but their way to manage relations with customer is really unfair.
Here I past last private message sent to Tom..... ( for wich I am not expecting answers..)....it is self explaining :




hi,Tom;
which and where are ....."the continual bonuses available in the promotions section of the lobby".
i was looking many times on my pages of the casinos software but there are no ones.
If I go on the casino link ,in the promotion section, there are many but they are not avaliable for me.
So basically I cannot get any promotions from you and I can only play with my money.
I played many times with your coupons ...and many times i won.
Now it looks , from your common decision,I was abusing of your coupons or winning too much.....
I think I deposited only 1/10 of the coupons you sent...so the only option left is that you do not like winners and look only for looser clients. It is understandable but absolutely unfair.....for a group like yours.
I'll take note of it and will make my considerations.
Thanks anyway for prompt answer and the not shared decision.
rgds
magrilli

Hi,

I have reviewed all 10 of the accounts you hold with our group and i support the decision made by the Promotions team to restrict the bonuses available to you. You are of course more than welcome to continue playing with us, either playing without a bonus or claiming the continual bonuses available in the promotions section of the lobby.

Kind Regards
Tom

Hi, Tom;
I was expecting a sort of answer ....but i did not get any.
In case you did not see my last self explaining post here I enclose it for you.
rgds
magrilli


With clubworld I had a similar experience moths ago: I won nearly 8.000 usd and I asked for wire transfer directly to my bank account....after days checking my bank account i did not find any amount and in a subsequent telephone call they explained that for intl, markets like italy ( to reduce tax risk...) they pay in smaller installment.
So to easier see my money I asked them to credit my neteller account . After nearly 30 days i got all the money ...excepiting some amounts I lost while waiting.........strategy'''!!!.....
To be honest with the reputation of this group i was not expecting that ....but it is not all.... recently they basically cancelled me as a client ...after nearly 1.000 deposits I made in one year , assuming a different way to comunicate promos; instead of daily and weekly e-mail they are only posting promos on the casino page.......from that moment I never received any message on my casinos pages !!!!!
To my question to Tom ......,..... Karolina answered:
I have checked your account, and it has been setup so that you are not able to redeem those coupons at the moment. Instead of wagering and games restrictions, you will be more flexible to playing with your own deposits.
well, I am happy they told me that with my money i can do what I like.....Just in case I forgot it.....and my trainer find me more flexible too...... but what really appened is that from promotions ranging from 70% to 350% bonus with a wager from 10 to 25 times ...where bj has a 60% - 100% value ...I am now on only 35% bonus , wager for all games 50 times and bj value is only 50%.....
I am not familiar with this way to do, maybe it is normal with online casinos......but generally, when you win , normal casinos sends to you more promotions and invitation ( free hotels, free trips and free services...etc... ) cause they know ...the more you play the more possibility you have to loose what you won ... .This group does the opposit ....when you win they cut you off......
So, friendS, if you ever win at clubworld and are able to get payed....look around for other casinos before they change expecially for you their systems and make you.....MORE FLEXIBLE!!!!!!
ciaooo to everybody
magrilli

 

[vinylweatherman]

Many casinos treat you like this merely for winning over the medium to long term. They prefer players who lose over time despite the generous nature of the bonuses. There are of course casinos that only consider how much action you have given them, rather than the outcome. Here, you can be ahead, even well ahead, and still receive the same offers as the losing players.

I got bonus banned by Club World after I was still well ahead in the medium to long term. Before this, my play had earned me some sort of VIP status as I was getting a few special VIP offers outside of the usual promotions. You can never actually withdraw the bonus money anyway, as it is removed when you withdraw after making the WR. In effect, you ARE playing with your own cash, but the bonus money acts as a kind of reserve that you can dip into when you have a bad streak, but only have to pay back if you end up winning in that session.

Club World moved the bonuses to the casino lobby to avoid having to tell players they were not eligible for what is billed as "for everyone" on the website. It hasn't quite worked, because their marketing STILL tells players to expect a good selection of offers when they log in, but if you are bonus banned, you will only see the "continuous offer" for all deposits, which is pretty boring as it lacks the variety of the designer promotions most players see.

The answer is to find another venue that wants your custom more than CWC does, and will offer you promotions.

 

[Nifty29]

Magrilli.....casinos have an absolute right to decide who is offered promotions. It is not a consideration when it comes to accreditation.

If you deposited $1000, and withdrew $8000, then you have to expect that they won't be helping you win more. IMO you are being unreasonable.

I notice they said 10 accounts.....I didn't realize there were that many casinos.

 

[lettingyouknow]

No Chu you are correct

*snip* [Max says: please don't cross-post. See the Posting Rules item 1.2 for details.]

see https://www.casinomeister.com/forums/threads/att-club-world-players.53317/

 

[lettingyouknow]

I did request a Flush

I was told by Karolina it could not be done. That my big balance would have to sit in my account and in increments, withdrawals requested. I believe that if other casinos can do this, it can be done.

IMO it is just bait to leave the money in players accts, especially when it takes months to get all of it in increments.

 

[Mousey]

I see this thread winding on and on, but the specifics are few. I personally don't think the CW group is evil, but I really believe communication with players should be intensified.

Max do you have an Inbox stuffed full with PAB against CW? 10? 4? 25?

I know I am repeating myself but....

Anyone who has a problem with Club World casinos that hasn't been resolved thru casino CS or the casino rep here at the forum.... PLEASE fill out a PAB. Or go post in the thread that Nifty started . Either or both of these things will help Max and Bryan and Tom get a good view of the specific problems (and getting bonus banned ain't one of 'em).

 

[kiblon]

Vinyl weather man,

I may have misunderstood you so please forgive me. I think that RTG can have just GBP casino. Cirrus UK (ROGUE! do not play please!!) for example. Bodog used to also. Also did kingsolomon rtg brand.

If I am posting as stupid please feel free to delete as I may not understand what was said correctly.

 

[vinylweatherman]

Vinyl weather man,

I may have misunderstood you so please forgive me. I think that RTG can have just GBP casino. Cirrus UK (ROGUE! do not play please!!) for example. Bodog used to also. Also did kingsolomon rtg brand.

If I am posting as stupid please feel free to delete as I may not understand what was said correctly.

They can, but it means a completely separate skin and "back end" setup. It also leads to a casino where Random Jackpots build very slowly as ONLY UK players will be feeding them. This is a shortcoming of the RTG software. Microgaming, for example, supports multiple currencies on the same skin and "back end". Progressive jackpots can be built from play in any currency across the entire Microgaming network, hence they are not impacted by allowing players to use a multitude of currencies.

I played the King Solomon GBP variant, and the RJs barely moved because most players were using the US Dollar skins, even UK players.