Slow Pay CLUB GOLD doesnt pay out

[slotplayer1]

Hi,

I have a big problem with: clubgoldcasino.com . My netellerwithdrawal of 191 euros is not being processed since 3 weeks and they arent telling me any reason for this. I have sent many emails and was in livechat very often, but the only thing they tell me is that it takes longer time. As I dont have much money, I need this money very urgently. I hope you can help me! Thanks
My accountnr is: *snip*

 

[maxd]

Have you contacted the casino rep, Dino CGC? Send them a Private Message (PM). They were logged on this morning so chances are good you'll get a prompt reply.

 

[chuchu59]

Hi,

I have a big problem with: clubgoldcasino.com. My netellerwithdrawal of 191 euros is not being processed since 3 weeks and they arent telling me any reason for this. I have sent many emails and was in livechat very often, but the only thing they tell me is that it takes longer time. As I dont have much money, I need this money very urgently. I hope you can help me! Thanks
My accountnr is: *snip*

I hope you get your money but if you need the money(only 191 euros) that urgently you should think twice before depositing as you could easily lose it.

 

[Dino G]

Hi,

I have a big problem with: clubgoldcasino.com . My netellerwithdrawal of 191 euros is not being processed since 3 weeks and they arent telling me any reason for this. I have sent many emails and was in livechat very often, but the only thing they tell me is that it takes longer time. As I dont have much money, I need this money very urgently. I hope you can help me! Thanks
My accountnr is: *snip*

Hi slotplayer1,
If you could kindly PM me your user name I will be happy to look into the matter immediately.
Best regards
Dino G

 

[Dino G]

Hi slotplayer1,
If you could kindly PM me your user name I will be happy to look into the matter immediately.
Best regards
Dino G

Hi Again,
Unfortunately the player has not contacted me as of yet. Nevertheless I located the account as it was under investigation for bonus abuse with several linked accounts. The player was paid yesterday as the funds related to the gaming session were clear, however the account has been closed along with those linked, due to the above mentioned.

I would kindly suggest to the player submit a PAB if he/she is against our decision.

Best regards

Dino G

 

[chuchu59]

Dino,

So you already paid him.

What odds would you offer to me if I bet against him submitting a PAB and ever reappearing again?

 

[Casinomeister]

Hi,

I have a big problem with: clubgoldcasino.com . My netellerwithdrawal of 191 euros is not being processed since 3 weeks and they arent telling me any reason for this. I have sent many emails and was in livechat very often, but the only thing they tell me is that it takes longer time. As I dont have much money, I need this money very urgently. I hope you can help me! Thanks
My accountnr is: *snip*

Please PAB today. You have 24 hours to do so or your account in the forum is toast.

 

[muziq]

great work dino hats off to you

of course things will be a lil more better if club would pay a bit fast at least in 4 days

 

[chuchu59]

Please PAB today. You have 24 hours to do so or your account in the forum is toast.

Please add some jam and butter for me Bryan.

 

[Jasminebed]

What would be the point of a PAB in this instance? The OP has been paid. The casino doesn't need to take him back as a player, it is within their rights to choose who plays, as long as they pay the player before closing their account.

Unless the result of the PAB is to ask the player to give the money back to the casino

 

[Punisherrr]

Ordered payment of 17 February, it's been more than a month - nothing. There is not even the date when it will be completed. I've been playing in the CG, and I know about the delays in payments, the previous was exactly a month, and before that in less than two weeks, ever paid. The online support are requested every day tomorrow, there is no information. Today blocked the account. No letters. When asked by mail is also not responsible. Manager Dino private messages Login wrote.

 

[Punisherrr]

I just got a letter that I was accused of using proramma casino advantage. Everything that I used - it's startup in the slot machine, which is included in the game settings, that's all.
More information about the game. I made a deposit of $ 50 and receive a bonus of % 500 with wagerom x45. Won ~ $ 1500, then I went to the kitchen to play, and put 9999 rounds on auto all. after Wager was executed left $ 1160 that I requested for withdrawal. I did a Wager on slot kitchen in autoplay mode, which included setting the game! Now I have blocked and accused of using bots to advantage. Are you an estimate? Which bots to play on the slot?? Casino special message will not pay under any pretext. It's sad (((

 

[Punisherrr]

It turns out that the casino I was banned for the fact that I turned autoplay mode in the slot machine. This is simply ridiculous! What a ridiculous reason not to pay money. I wonder how the car game (which is accessible from the software) has the advantage over the casino? No scheme with a combination of rates and the lines I did not commit. Just turn autoplay all. Crooks.

 

[Jasminebed]

I don't seem to have autoplay available to me on Chinese Kitchen. The slots with autoplay seem to be only able to be set for 99 spins.

If you used an outside program, or bot, to autoplay, then that's against casino terms at Club Gold, and at most casinos.

 

[Punisherrr]

Autorun on Chinese cuisine is. Here is a screen. No bots, no. Yes, and how to use them and how they can give an advantage?

 

[awesomexd]

Question

How much did you withdraw?
You said you tried to withdraw $191 but now your saying you waited for a month withdraw of $1160?


how much is it? Lol

 

[Punisherrr]

Be careful of who posts. I take my 1160 and did not write another

 

[awesomexd]

Be careful of who posts. I take my 1160 and did not write another

my bad sorry

 

[Jasminebed]

Here is a screenshot of my Chinese Kitchen. Perhaps there is a difference in the different languages?



Oh, I see there is an autoplay under the little wrench.... this is one of my favourite games and I've never noticed it before! I can't access it since I have no balance.

 

[Dino G]

I just got a letter that I was accused of using proramma casino advantage. Everything that I used - it's startup in the slot machine, which is included in the game settings, that's all.
More information about the game. I made a deposit of $ 50 and receive a bonus of % 500 with wagerom x45. Won ~ $ 1500, then I went to the kitchen to play, and put 9999 rounds on auto all. after Wager was executed left $ 1160 that I requested for withdrawal. I did a Wager on slot kitchen in autoplay mode, which included setting the game! Now I have blocked and accused of using bots to advantage. Are you an estimate? Which bots to play on the slot?? Casino special message will not pay under any pretext. It's sad (((

Hi Punisherrr,
Please be advised that I have looked into the matter for you and I want to underline that you have not been yet accused of anything nor has a decision been made on the outcome of the investigation. You were informed by email that your account was under investigation subject to specific terms.
As mentioned in my PM to you, I will get back to you shortly regarding the status of your account.
Best regards
Dino G

 

[Punisherrr]

thanks, I will wait for the decision. I could exaggerate the importance in connection with the language barrier

 

[Punisherrr]

Jasminebed, turn the game on free money to watch.

 

[Dino G]

thanks, I will wait for the decision. I could exaggerate the importance in connection with the language barrier

Hi again Punisherrr.
I am happy to let you know that the investigation is over and your account has been re-opened. The funds have also been released and should be in your account by now. We apologize if the process took longer than expected and hopefully this will not be necessary in the future.
On behalf of the entire team here we would like to congratulate you on your winnings!
Best regards
Dino G

 

[Punisherrr]

all true. thank Dino CGC, the payment received. Account is opened. Thank you!!!

 

[stokes]

Congrats on your winnings.

Out of couriosity, why did you think that you were accused using bot?
Did they tell you on chat or sent an email about it?