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Slow Pay CLUB GOLD doesnt pay out

Discussion in 'Casino Complaints - Non-Bonus Issues' started by slotplayer1, Feb 19, 2013.

    Feb 19, 2013
  1. slotplayer1

    slotplayer1 Dormant account

    Occupation:
    Erzieher
    Location:
    KOELN
    Hi,

    I have a big problem with: clubgoldcasino.com . My netellerwithdrawal of 191 euros is not being processed since 3 weeks and they arent telling me any reason for this. I have sent many emails and was in livechat very often, but the only thing they tell me is that it takes longer time. As I dont have much money, I need this money very urgently. I hope you can help me! Thanks
    My accountnr is: *snip*
     
    Last edited by a moderator: Feb 19, 2013
  2. Feb 19, 2013
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Have you contacted the casino rep, Dino CGC? Send them a Private Message (PM). They were logged on this morning so chances are good you'll get a prompt reply.
     
  4. Feb 19, 2013
  5. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I hope you get your money but if you need the money(only 191 euros) that urgently you should think twice before depositing as you could easily lose it.
     
    4 people like this.
  6. Feb 19, 2013
  7. Dino G

    Dino G Dormant account webby

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi slotplayer1,
    If you could kindly PM me your user name I will be happy to look into the matter immediately.
    Best regards
    Dino G
     
    1 person likes this.
  8. Feb 20, 2013
  9. Dino G

    Dino G Dormant account webby

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Again,
    Unfortunately the player has not contacted me as of yet. Nevertheless I located the account as it was under investigation for bonus abuse with several linked accounts. The player was paid yesterday as the funds related to the gaming session were clear, however the account has been closed along with those linked, due to the above mentioned.

    I would kindly suggest to the player submit a PAB if he/she is against our decision.

    Best regards

    Dino G
     
    9 people like this.
  10. Feb 21, 2013
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Dino,

    So you already paid him.

    What odds would you offer to me if I bet against him submitting a PAB and ever reappearing again?
     
  12. Feb 21, 2013
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please PAB today. You have 24 hours to do so or your account in the forum is toast.
     
    3 people like this.
  14. Feb 21, 2013
  15. muziq

    muziq Senior Member MM

    Occupation:
    govt
    Location:
    in your heart
    great work dino hats off to you

    of course things will be a lil more better if club would pay a bit fast at least in 4 days
     
  16. Feb 21, 2013
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Please add some jam and butter for me Bryan.
     
    1 person likes this.
  18. Feb 21, 2013
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    What would be the point of a PAB in this instance? The OP has been paid. The casino doesn't need to take him back as a player, it is within their rights to choose who plays, as long as they pay the player before closing their account.

    Unless the result of the PAB is to ask the player to give the money back to the casino:p
     
    1 person likes this.
  20. Mar 21, 2013
  21. Punisherrr

    Punisherrr Dormant account

    Occupation:
    seo
    Location:
    Lipetsk
    Ordered payment of 17 February, it's been more than a month - nothing. There is not even the date when it will be completed. I've been playing in the CG, and I know about the delays in payments, the previous was exactly a month, and before that in less than two weeks, ever paid. The online support are requested every day tomorrow, there is no information. Today blocked the account. No letters. When asked by mail is also not responsible. Manager Dino private messages Login wrote.
     
  22. Mar 21, 2013
  23. Punisherrr

    Punisherrr Dormant account

    Occupation:
    seo
    Location:
    Lipetsk
    I just got a letter that I was accused of using proramma casino advantage. Everything that I used - it's startup in the slot machine, which is included in the game settings, that's all.
    More information about the game. I made a deposit of $ 50 and receive a bonus of % 500 with wagerom x45. Won ~ $ 1500, then I went to the kitchen to play, and put 9999 rounds on auto all. after Wager was executed left $ 1160 that I requested for withdrawal. I did a Wager on slot kitchen in autoplay mode, which included setting the game! Now I have blocked and accused of using bots to advantage. Are you an estimate? Which bots to play on the slot?? Casino special message will not pay under any pretext. It's sad (((
     
  24. Mar 21, 2013
  25. Punisherrr

    Punisherrr Dormant account

    Occupation:
    seo
    Location:
    Lipetsk
    It turns out that the casino I was banned for the fact that I turned autoplay mode in the slot machine. This is simply ridiculous! What a ridiculous reason not to pay money. I wonder how the car game (which is accessible from the software) has the advantage over the casino? No scheme with a combination of rates and the lines I did not commit. Just turn autoplay all. Crooks.
     
  26. Mar 21, 2013
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    I don't seem to have autoplay available to me on Chinese Kitchen. The slots with autoplay seem to be only able to be set for 99 spins.

    If you used an outside program, or bot, to autoplay, then that's against casino terms at Club Gold, and at most casinos.
     
  28. Mar 21, 2013
  29. Punisherrr

    Punisherrr Dormant account

    Occupation:
    seo
    Location:
    Lipetsk
    CLUB GOLD doesnt pay out: 9g.jpg,Mar 21, 2013
    Autorun on Chinese cuisine is. Here is a screen. No bots, no. Yes, and how to use them and how they can give an advantage?
     
  30. Mar 21, 2013
  31. awesomexd

    awesomexd Experienced Member

    Occupation:
    Jobless
    Location:
    CANADA - MANITOBA
    Question

    How much did you withdraw?
    You said you tried to withdraw $191 but now your saying you waited for a month withdraw of $1160?


    how much is it? Lol :p
     
  32. Mar 21, 2013
  33. Punisherrr

    Punisherrr Dormant account

    Occupation:
    seo
    Location:
    Lipetsk
    Be careful of who posts. I take my 1160 and did not write another
     
  34. Mar 21, 2013
  35. awesomexd

    awesomexd Experienced Member

    Occupation:
    Jobless
    Location:
    CANADA - MANITOBA

    my bad sorry :p
     
  36. Mar 21, 2013
  37. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Here is a screenshot of my Chinese Kitchen. Perhaps there is a difference in the different languages?

    CLUB GOLD doesnt pay out: chinesekitchen.jpg,Mar 21, 2013

    Oh, I see there is an autoplay under the little wrench.... this is one of my favourite games and I've never noticed it before! I can't access it since I have no balance.
     
  38. Mar 21, 2013
  39. Dino G

    Dino G Dormant account webby

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Punisherrr,
    Please be advised that I have looked into the matter for you and I want to underline that you have not been yet accused of anything nor has a decision been made on the outcome of the investigation. You were informed by email that your account was under investigation subject to specific terms.
    As mentioned in my PM to you, I will get back to you shortly regarding the status of your account.
    Best regards
    Dino G
     
    1 person likes this.

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