Hey everyone.
I think if we all just clear our cache and cookies, this thread will just go away
Jokes aside, the main issue related to this falls on separate points which sometimes is not the easiest thing for a Support Agent to be able to identify.
1) Website / System issue - When the issue is something related to the website not loading up correctly / balance not updating or a game sometimes loading up just a tad slow. Yes,
clearing cache and cookies is sometimes helpful as it gets rid of the temporary data that might be conflicting with the current state. Hence why sometimes changing browser makes everything work like magic, completely new cache and cookies.
2) Game Issue - When the issue is such as bonus spins (won in game) or the game crashes upon reaching a bonus round, this issue is normally from the provider side and won't really change anything at all by clearing cache and cookies. Normally this is a game round that needs to be unlocked from the provider's side or "finished" from their end to bring the game state to a close.
3) Device not being strong enough - We all have a laptop that's been with us for a couple of years, or has some random hardware that we've never heard of, thinking it's a super beast of a laptop or phone when in reality, it's a device handed down to us from cave men or perhaps a cheap knock off brand that touts itself as flag ships. Unfortunately issues like this mean sometimes that if too many apps or programs are open, it'll slow down the entire thing.
In cases like this, CS don't really have access to your device's details or specs, so they have no way to figure this out. So the common solution is "oh, clear cache and cookies" hoping that it'll make the problem go away.
If you'd like
@Luckyscouser45, speak to me in PM, drop me your device details and I'll escalate it through our casino team to BTG to investigate and we'll let you know of what response we get!
Let me know if that works for you!
Kind Regards,
LV BET
P.S Clearing your cache and cookies won't make me go away.