Cirrus casino - troubles (long story)

[Jurgent]

Just wanted to put up another warning of this casino.
I requested a withrawal of $2k (they owe me a total of 5k) the 14th of July wich was approved the 25th but I still haven't seen any money. I know 15-16 days isn't a very long time, but it's their way of treating customers. It says "3-5 business days" at their website but still the manager (Christine) says "7-10 business days". They also come with lame exuses all the time. They seem so disorganized.
Today Christine said things like; "here is what I get for taking the wrong customers into the casino" and then she got an outbreak when I said I was going to contact casinomeister. Because I've been pretty patient for a while now. She also said; "anyone who threaten me will not get my help."

Of course, this isn't all. I talked to "carlos" on the chat and told him about this rude behavior. I dont deny that I called Christine an idiot when I talked to Carlos, because I think she is. He then took fully her part and said I should treat women with respect and so on... too much to write about here. We had a pretty long quarrel and I guess we both said some stupid things to each other.
At the end of the chat, I asked carlos this:

Bengt: where does it says a withdrawal takes 12 business days?
Bengt: it says 3-5 business days at your website
Bengt: and where does it says that once approved, it should take max 48h to recive the money
Bengt: it should take more then, I mea
Bengt: n
Carlos: you want to stick to the rules... fine, bonuses you received can be voided then
Carlos: as people like you cannot get bonuses here
Bengt: what do you mean?
Carlos: read your e-mails, and your chats with Christine
Carlos: she made it clear on your first chat with her
Bengt: I never recived any mails
Carlos: go and look for that rule, Daniel
Carlos: you want us to apply the rules, so it will be
Carlos: have a great day!
Chat session has ended.

I dont know what he was refering to, but my guess is the fact that I'm only 20 and it says "no under 21" on their site. Before I signed up, Christine gave me permission to play, otherwise I would not have played.

There's one more thing:
First of all, I need to say this; I had a proxy server program running before I talked to them on the chat the other day and when I realized this I immidiatly closed the program. I had recently downloaded the program and honestly didn't know much about it. Anyway, Christine asked why my IP showed "denmark" and I told her the whole thing and she said it was no problem. Because of course I wasn't meant to fool them. With an adress from DK? And then close down the program.. makes no sense.
Wich all leads to this: I refered a friend of mine who lives in the same city as me, and he did the bonusbud 100. Now they say our accounts is under investigation due to the fact that we have identical IPs. We have this because we use internet from the same broadband company. Nothing unusual.
But thats not all! They even claimed my friend for multiple accounts. There seems to be another person named the same in our city as he, but 6 years younger.
All of these three things = they have put my account and my friends account under investigation.

I don't know what do to. Now I'm not sure I'll get my money at all or if my friend gets anything. Haven't spoken to him about it yet.

All this makes me very concerned...

 

[Jurgent]

also.. I found a funny thing:

You do not have permission to view link Log in or register now.

take a look at the banner down on that page... "fast payouts"??

 

[scrollock]

Just wanted to put up another warning of this casino.
I requested a withrawal of $2k (they owe me a total of 5k) the 14th of July wich was approved the 25th but I still haven't seen any money. I know 15-16 days isn't a very long time, but it's their way of treating customers. It says "3-5 business days" at their website but still the manager (Christine) says "7-10 business days". They also come with lame exuses all the time. They seem so disorganized.
Today Christine said things like; "here is what I get for taking the wrong customers into the casino" and then she got an outbreak when I said I was going to contact casinomeister. Because I've been pretty patient for a while now. She also said; "anyone who threaten me will not get my help."

Of course, this isn't all. I talked to "carlos" on the chat and told him about this rude behavior. I dont deny that I called Christine an idiot when I talked to Carlos, because I think she is. He then took fully her part and said I should treat women with respect and so on... too much to write about here. We had a pretty long quarrel and I guess we both said some stupid things to each other.
At the end of the chat, I asked carlos this:

Bengt: where does it says a withdrawal takes 12 business days?
Bengt: it says 3-5 business days at your website
Bengt: and where does it says that once approved, it should take max 48h to recive the money
Bengt: it should take more then, I mea
Bengt: n
Carlos: you want to stick to the rules... fine, bonuses you received can be voided then
Carlos: as people like you cannot get bonuses here
Bengt: what do you mean?
Carlos: read your e-mails, and your chats with Christine
Carlos: she made it clear on your first chat with her
Bengt: I never recived any mails
Carlos: go and look for that rule, Daniel
Carlos: you want us to apply the rules, so it will be
Carlos: have a great day!
Chat session has ended.

I dont know what he was refering to, but my guess is the fact that I'm only 20 and it says "no under 21" on their site. Before I signed up, Christine gave me permission to play, otherwise I would not have played.

There's one more thing:
First of all, I need to say this; I had a proxy server program running before I talked to them on the chat the other day and when I realized this I immidiatly closed the program. I had recently downloaded the program and honestly didn't know much about it. Anyway, Christine asked why my IP showed "denmark" and I told her the whole thing and she said it was no problem. Because of course I wasn't meant to fool them. With an adress from DK? And then close down the program.. makes no sense.
Wich all leads to this: I refered a friend of mine who lives in the same city as me, and he did the bonusbud 100. Now they say our accounts is under investigation due to the fact that we have identical IPs. We have this because we use internet from the same broadband company. Nothing unusual.
But thats not all! They even claimed my friend for multiple accounts. There seems to be another person named the same in our city as he, but 6 years younger.
All of these three things = they have put my account and my friends account under investigation.

I don't know what do to. Now I'm not sure I'll get my money at all or if my friend gets anything. Haven't spoken to him about it yet.

All this makes me very concerned...

i think this story should serve as a warning to both genuine customers and bonus abusers.

i will try and not make judgement on your case,

buts lets assume, that you are genuine

then, you were irresponsible playing at this casino when you were under the age stipulated by their T+C's, likewise they were by letting you.

from the fact that you "reffered a friend" i take it that your a regular casino player, and you will obviously know that danes are a no-no, so wheter your a dane or not, the fact that the casino had already rasied this with you, should of made you think twice about playing there, as the issue was raised once, then no doubt it would be raised again pending any large cash out.

also considering the reputation of cirrus, anyone playing there should always think twice about doing so, because even the slightest inadherance to the T+C's will always result in a payout problem.

if you not genuine, then quite simply you were stupid playing here, first of all its CIRRUS, and everyone knows what they are like, plus the fact they had already indicated that they had flagged you, should have warned you that there would be problems. because basically CIRRUS/VIRTUAL/COOL CAT work by drawing in the greedy bonus abusers with their ridiculous proms and its well known that even if they have flagged you on sign-up they will do whatever they can to get you to deposit because they already know they have a case to refuse payout should you win.

which is why you got "your under 21, thats fine", "your from denmark, thats fine"

then when you win you got

Bengt: where does it says a withdrawal takes 12 business days?
Bengt: it says 3-5 business days at your website
Bengt: and where does it says that once approved, it should take max 48h to recive the money
Bengt: it should take more then, I mea
Bengt: n
Carlos: you want to stick to the rules... fine, bonuses you received can be voided then
Carlos: as people like you cannot get bonuses here
Bengt: what do you mean?
Carlos: read your e-mails, and your chats with Christine
Carlos: she made it clear on your first chat with her
Bengt: I never recived any mails
Carlos: go and look for that rule, Daniel
Carlos: you want us to apply the rules, so it will be
Carlos: have a great day!

either way, i dont want to make judgemnet on you, but if you are genuine, i doubt that you will see your money again.

but this should serve as a warning to everyone that you shouldnt bother with cirrus, as its quite clear that in this case that cirrus willing took the money and said it was prepared to relax their rules, only for them to provoke an argument with a customer so they could then enforce them when a customer won.

 

[The Dude]

Hi Jurgent,

Please contact Montana Disputes:
Link Removed ( Old/Invalid)

Christine is a member here. I've PMd her concerning this thread.

From their T&Cs: The Player must be at least 21 years of age in order to play for real money.

Do you have something in writing that says they have allowed you to play as a 20 year old? If so, you should be prepared to produce this to Montana since they have probably breached their licensing agreement.

 

[KasinoKing]

I don't know what do to. Now I'm not sure I'll get my money at all or if my friend gets anything. Haven't spoken to him about it yet.

Oh the inexperience of youth!

Everything about your first post screams 'bonus abuser' to me.
These are the obvious mistakes:-
1. You played at a casino knowing you were underage.
2. You claimed a bonus you knew was not available in Denmark. (Are you in Denmark or Sweeden? )
3. You chose a 'very dodgy' casino, just because of their very generous sounding bonus offer.
4. You opened more than one account by using a friends name. (As far as I know, using the same broadband provider should not give you the same IP's - mine doesn't)
5. You were impatient and chased them. If you had kept quiet you probably would have got paid eventually.
6. You were rude to the staff - never a good idea at ANY casino.

I wish I was as young, but not as foolish as you.

Having broken so many T&C's I think the most you can hope for is returned deposit, but I would not hold my breath...

But look on the bright side - you have learned some valuable lessons!

Take more care, and have good luck in the future!

 

[Jurgent]

I thank you both very much for the help and replies, and thanks bryan for PM her.

To me, it seems like they're trying to look for every little reason, to not pay out. They come with these ridicilous reasons.
If I really wanted to fraud a casino, I can assure you I wouldnt use an adress from denmark. And I'm sure my friend wouldnt be stupid enough to set up two accounts with the same name but different ages. They dont even have the same IP.

Well... I'm gonna try to get some proof regarding the age restriction. I'll be back when I get some more info.

 

[Jurgent]

Let me answers these questions one by one, but first of all: dont call me bonus abuser. Yes, I like to take advantage of bonuses that casinos offers me. Christine knows I'm a member of bonuswhores and she hasn't seemed to care.

1. Christine gave me permission to play. I asked her before I signed up.

2. That's ridicilous too. How do you think I would be able to disguse my IP and everything if I really lived in denmark? there are programs for that but often the disguses never last very long. They have seen I've been on the same IP all the time, except that one time when I had a proxy program running. Wouldn't it be pretty stupid to close down the program in the middle of a chat sesson if I wanted to fool them?

3. They are shady but I haven't heard of anyone not getting paid. That's why I thought they were some how trustable. There are worse RTG's out there.

4. You make me laugh. Why on earth would I open another account and then refer "myself"? I refered a friend of mine, just like it says you can do. He lives in the same city and It's pretty normal to have friends in the same city as yourself. Even IF I had another IP and would try to fraud them, there's no way for them to proof it. Because then the rules would be something like "only one account/broadband company". Makes no sense to me.

5. I think I have been patient enough. I'm tired of their lame exuses and empty promises. Besides; I know people have been wating a month to get paid, so that's why I thought it would help to "chase" them a little bit. It has worked before.

6. Christine was rude to me. I never get rude to people who are nice to me. She takes eveything you say personally (like why is it taking such time) and then she freaks out. And carlos.. I dont even wanna talk about him.

7. If I dont get my money, I'll go down to costa rica myself. I'm gonna find their adress. I'm absolutely serious. Not gonna give up on this one. Never.

 

[ScurvyDog]

Jurgent,

Hope this works out in your favor but posting under the same handle that you use on other forum sites was likely not your most +EV option, especially when they're threatening to fall back on the ubiquitous "we-can-do-any-damn-thing-we-please-if-we-think-you're-a-bonus-abuser" clause in the T&Cs.

 

[mgibson99]

If I dont get my money, I'll go down to costa rica myself. I'm gonna find their adress. I'm absolutely serious.

And if they still won't pay, then what? Don't tell me....you'll cross your arms and stomp your feet and tell them you're not leaving until you get your money.

Let us know how that works out.

 

[Jurgent]

I'm so mad right now.

They have decided to send back my deposit + my friends deposit and keep the winnings plus bonus. They haven't given my any reason and I dont know what I should do now. Dont know if there's anything I can do. I havent done anything wrong at all.

Bryan, if you are willing to help, please let me know. Thanks.

 

[Jurgent]

Please wait for a Cirrus Casino operator to respond.
You are now chatting with 'Carlos'
Carlos: Welcome to CIRRUS CASINO Live Help! How may I help you ?
Daniel: could you please not close down the chat?
Carlos: I didn't
Daniel: okey
Daniel: could you please tell me what reason is why you have decided to steal my money?
Carlos: I have no idea what you are talking about
Carlos: we do not steal money
Carlos: we run a legit bussiness
Daniel: christine said you had decided to close my account and send my deposit back. Same to my friend
Daniel: at least give me a reason before stealing
Carlos: closing an account is not stealing
Carlos: we are not stealing
Daniel: what is the reason?
Carlos: you've been told
Carlos: I know that
Daniel: I dont understand
Carlos: I am sorry you don't

 

[mary]

...Christine knows I'm a member of bonuswhores and she hasn't seemed to care.

They all care, kiddo. The folks at BW would be the first to tell you that.

 

[Macgyver]

I'm so mad right now.

They have decided to send back my deposit + my friends deposit and keep the winnings plus bonus. They haven't given my any reason and I dont know what I should do now. Dont know if there's anything I can do. I havent done anything wrong at all.

Bryan, if you are willing to help, please let me know. Thanks.

Unless you've got the proof Bryan mentioned (like a copy of the chat with Christine) that you were specifically allowed to play even though you're under 21 ... yeah, you have done something wrong.

 

[Jurgent]

Unless you've got the proof Bryan mentioned (like a copy of the chat with Christine) that you were specifically allowed to play even though you're under 21 ... yeah, you have done something wrong.

I dont have screenshots of her giving me permission, no. Too bad. But I think it's pretty obvious that they wouldn't let me play otherwise, because they've had proof and time to NOT let me play because of the 21 rule.
Besides; they haven't even given me a reason for closing my account and my friends.

I know this all sounds like I was trying to fraud them. But no reputable casino would even mention what they're claiming me and my friend for. I have refered some other friends in the same city as me at other casinos without any problems.
We have almost identical names too; "Daniel Wilson and "Daniel nilsson". That could also be a reason, but why would anyone be stupid enough to fraud someone with those similar names. I never thought any casino would care just because two guys have identical names.

I have followed their T&C completely so I have not done anything wrong.

Me and my friend will write our own report to montana disputes and then we'll see.
I'm so tired of Carlos on the chat. He is the most stupid chat guy I've talked to, ever. Fucking reatard.

 

[swampwitch]

Heaven knows I'm no fan of Cirrus, but in your particular case, you should feel damned lucky to get your deposit back. With each and every post you raise more and more red flags above your head.

 

[Jurgent]

Heaven knows I'm no fan of Cirrus, but in your particular case, you should feel damned lucky to get your deposit back. With each and every post you raise more and more red flags above your head.

If it was a bad idea to refer a friend in my city? yes.
But they come up with new things all the time. When I talked to them the other day, they said the IP thing was solved out and was no problem anymore. Instead I was told that someone else in my city has an account with the same name as my friend, but who is 6 years younger. That is a very strange reason for closing someones account, but what have I got to do with it? nothing really. At least they didnt need to close down my account and accuse me for anything.

No, they just wanna make revenge on me, because I was on them too much.

 

[swampwitch]

I notice you keep the chats in which you argue with Carlos. So, where are the chats in which 1)you were given permission to play even though you are underage, 2)you were told the Denmark IP was OK, and 3)you were told that your "friend"'s account was OK? And why on earth would they tell YOU that a person with your friend's name was 6 years younger?

 

[suzecat]

Fucking reatard.

Priceless!

 

[The Dude]

...Fucking reatard.

Just a heads up that one more childish outburst like this will be cause for your account to be suspended. This message board is to provide information, discus industry issues, solve problems, and share ideas etc. It's not a place where you can just sling around insults. I don't give a flying rat's ass who you're talking about - insults are not tolerated.

I'll be looking at this come Monday. In the meantime, please produce the emails or chat sessions that show that Cirrus gave you permission to play at their casino. If you don't have these, I'm sure Cirrus has a copy.

 

[Jurgent]

I have been writing all day long and I've got such headache.
I called him a retard (yeah that's how it's spelled) but that is nothing of what he has said to me. I'm so tired of him. He has insulted me over and over. I have tried to make piece but it's impossible. Dont we all say those things about people sometimes? Im only a human.
But I do appologize, Bryan.


I have now talked to Andr on the chat and he is much more understanding. I have told him the whole story, both sides.
He said I should try to make piece with Christine. He also said that it would help a lot if my friend would send documents - ID and bank statement.
My friends computer is down for the moment and I dont dare to let him use mine. Hopefully his comp. will be ok any day soon and he will be able to send documents.

Although I'm very doubtful all this will help anything. Christine said all these decisions were final.

I have "up to date" screenshots of my account history if that would help anything, because they haven't closed down my account yet. I dont even know what all this is about If I only knew then I would be able to put up some proofs to clear my innocent.
I have emails from Christine, telling me the T&C for special offers that she offered me before I deposited.
I will try to get as much proofs as I can. So will my friend as soon as his computer is fixed.

 

[jinnia]

I have one question for Jurgent ---

During registration, did you state your 'real' age/birthdate?

 

[Jurgent]

I have one question for Jurgent ---

During registration, did you state your 'real' age/birthdate?

I always do. I would never sign up thru false identity. I asked Christine if I was allowed to play although I'm not 21 until october, and she said something like: "are you thinking of making a high deposit?". I said yes and she said it was ok for me to play.

I just realized that I do have proof:
I sended them a photo of my driving license + bank statement, a couple of days after my first withdrawal request.
I now have screenshots of my account history and they show my withdrawal request as approved.
There's no way they can deny awareness of my underage.

 

[scrollock]

I always do. I would never sign up thru false identity. I asked Christine if I was allowed to play although I'm not 21 until october, and she said something like: "are you thinking of making a high deposit?". I said yes and she said it was ok for me to play.

I just realized that I do have proof:
I sended them a photo of my driving license + bank statement, a couple of days after my first withdrawal request.
I now have screenshots of my account history and they show my withdrawal request as approved.
There's no way they can deny awareness of my underage.

jurgent no reputable casino would ever let you play under age, casinos dont set the age limit, the law of their respective country does. plus the fact that she asked if you were making a large deposit should of set off alarms bells.

i think you should consider yourself lucky that you have got your money back and you should leave it at that and treat the whole experience as a valuable lesson learnt.

a few lessons you should learnt from this are

a) dont ever play at virtual,cirrus,cool cat,prism

b) if a casino has an age limit, then walk away, no reputable casino will break the law of the country in which it resides

c) as you reside in scandinavia, dont mess about with proxy servers when playing at a casino.

d) admitting to being a member of bonus whores, will only result in you not getting paid, not the other way round

e) dont use the same handle on different forums, you will never know when a post will comeback to haunt you, ive seen it happen on here on many occasions

f) i had a look at bonus whores and seen the "bonus offer" you took with them, well simple fact is ,if something looks to good to be true then it usually is.

g) you mention that a "friend" is waiting to be paid aswell, well you should always wait for your "friend" to be paid first before you take the plunge yourself.

simple fact is that this group and its sister casinos, make their money by offering what in effect are no risk bonuses, the bonuses are "no risk" becasue they are "no risk" for the casino as no-one is ever paid out for them.

i would put people who fall for these bonuses on the same intelligence level as those who are gullible to fall for the nigerian email scams and letters about lotteries wins for something which you had even entered.

 

[Jurgent]

here's a proof that the account belongs to me (Daniel Wilson). This is a complemant to my other proof right down under this one.

 

[Jurgent]

This is a proof showing my withdrawal request approved. I couldn't get the quality any better but I have real screenshots of the entire screen in bmp format.

I couldn't upload it for the moment. Will try later.

 

[scrollock]

here's a proof that the account belongs to me (Daniel Wilson). This is a complemant to my other proof right down under this one.

you were called "Bengt" in your opening post

 

[Jurgent]

I know. But I've never felt them to be reputable.

jurgent no reputable casino would ever let you play under age, casinos dont set the age limit, the law of their respective country does. plus the fact that she asked if you were making a large deposit should of set off alarms bells.

Like I have mentioned before - I can die for this. I will never ever settle with less than what they owe me. There are a lot of things I can do:
contact Swedish media, media of Costa rica, Goverment of Costa rica, go down to costa rica and met these people head to head etc.
I know all these things sounds silly but all of these are worth a try.

i think you should consider yourself lucky that you have got your money back and you should leave it at that and treat the whole experience as a valuable lesson learnt.

Before I deposited, I thought Cirrus was the only one to "trust" by those. I had heard that people were getting paid and all that. I did a true mistake.

In Sweden, the age limit is 18 for internet casinos. So I dont know if their 21 rule is some law. I think it's only their policy.
I know I shouldn't have tried that proxy program since I now know these are illegal, but I used it for maybe 5-10 mins. I had just downloaded it and had no intentions of fooling Cirrus during the chat. Or what so ever.

a) dont ever play at virtual,cirrus,cool cat,prism

b) if a casino has an age limit, then walk away, no reputable casino will break the law of the country in which it resides

c) as you reside in scandinavia, dont mess about with proxy servers when playing at a casino.
.

Christine I had seen my posts at bonuswhores before I deposited and she never said anything about it.
Yes, usually they are but since I had thought people were getting paid....

d) admitting to being a member of bonus whores, will only result in you not getting paid, not the other way round

e) dont use the same handle on different forums, you will never know when a post will comeback to haunt you, ive seen it happen on here on many occasions

f) i had a look at bonus whores and seen the "bonus offer" you took with them, well simple fact is ,if something looks to good to be true then it usually is.
.

He IS a real friend. Not some kind of "gnome" or anything like that. We do not even have similiar IP, we only have same server - same broadband company.
I called my friend about this today and he said his computer had crashed (actually after playing at cirrus) so he wasn't able to do much for the moment but that he would try to fix his computer any day soon. Then he will be able to get into all of this. We'll probably meet and have a discussion about this.

g) you mention that a "friend" is waiting to be paid aswell, well you should always wait for your "friend" to be paid first before you take the plunge yourself.

simple fact is that this group and its sister casinos, make their money by offering what in effect are no risk bonuses, the bonuses are "no risk" becasue they are "no risk" for the casino as no-one is ever paid out for them.

i would put people who fall for these bonuses on the same intelligence level as those who are gullible to fall for the nigerian email scams and letters about lotteries wins for something which you had even entered.

 

[Jurgent]

you were called "Bengt" in your opening post

Easy to explain. All this have gone worse since I started to talk with Christine for the first time. One thing has lead to another and so on.

My name is Daniel BENGT Wilson. When I had the screenname "Bengt" it was only because I got the impression that Christine had closed the chat the minutes before and that she didn't wanted to talk with me. I tried to connect the chat but couldn't get any answer and got up the "leave a message" window.
What I did? well I tried one of my other names (bengt) to see if that helped. I explained this to Carlos later on the chat.
This also sounds stupid by I really thought they didn't wanted to answer me. It felt like that.

 

[Jurgent]

Proof nr.2.

 

[jetset]

Have you submitted a complaint to Montana yet?

You sound kinda immature and inexperienced despite your BW membership. If you do go to Costa Rica be advised that things down there can get hairy, especially with outfits associated with this one, as the SBR guys found recently!

QUOTE: Like I have mentioned before - I can die for this. I will never ever settle with less than what they owe me. There are a lot of things I can do:
contact Swedish media, media of Costa rica, Goverment of Costa rica, go down to costa rica and met these people head to head etc.
I know all these things sounds silly but all of these are worth a try.UNQUOTE

Good luck with all of the above - you'll need it.

 

[Macgyver]

simple fact is that this group and its sister casinos, make their money by offering what in effect are no risk bonuses, the bonuses are "no risk" becasue they are "no risk" for the casino as no-one is ever paid out for them.

i would put people who fall for these bonuses on the same intelligence level as those who are gullible to fall for the nigerian email scams and letters about lotteries wins for something which you had even entered.

I take offense at that last comment.

I've played Cirrus before and had decent conversations with Christine actually. Implying that my intelligence is sub-standard just on the fact that I've played there seems to only show the intelligence (or blanket generalization) of the poster.

I think jurgent is going to have problems because he played underage, but a "wise player" (pun intended) can play at some of these places and withdraw money with the only problem being the week to 2-week time it takes the money to make it to NETeller.

 

[scrollock]

macgyver, i wasnt try to offend anyone, as i myself have played at cirrus, in fact that was the first casino i ever played, i had a bad experience and learnt from it and have never had any trouble since as i always make sure a casino has a 100% good reputation.

but i have seen around the various boards on the internet, that when there is discussion about cirrus, virtual et al. you do tend to be a lone voice in a sea of discontent.

as for the under age business, i was quite intersted to see that on the other site, jurgent mentions that all of a sudden he has been getting some high bonus offers from virtual and others. he wonders where they have all started coming from, well jurgent they come from cirrus, yes the casino that is trying to rip you off at the moment. that is how crooked these guys are. as i said they basically work like the lottery/email scams, because you have been sucked in once they see you as an easy target and are trying to hook you in again.

so if they are not going to be paying him because he is underage , then why are the sister casinos to cirrus sending him bonus offers now, when they refusing to pay at another.

 

[Jurgent]

I have got confirmed their adress lol
at least I know where they have their head office.... it's pay time.
My search on this "cirrus-team" will continue.

 

[caruso]

The "approved" listing isn't exactly binding to the casino. They can claim, with justification or without, that since the "approval" facts came to light to change the situation. In fact, I had a similar issue in my own Cirrus dispute of 18 months ago, where a 2K installment was approved and then cancelled (disputed promo terms) - but subsequently approved again and sent.

If I dont get my money, I'll go down to costa rica myself. I'm gonna find their adress. I'm absolutely serious. Not gonna give up on this one. Never.

It may be the last thing you do. What a bunch of Costa Rican thugs can do to a group of savvy SBR journalists they can do twenty times more drastically to one Swedish fella (or lassie). In the event you were seriously contemplating this course of action, I suggest you drop it fast.

 

[Jurgent]

never mind the "declined" withdrawals. Christine had put 3k to my withdrawal request instead of the 2k I had put. Then the accounting department probably took away the 1k because they didn't know about this.

This is what I will do:

Try to reach Christine to get an explanation and then try to make piece with her. But their phone nr leads me to a fax machine and the live chat is for the moment offline.
My friend Daniel Nilsson and I will try fix his computer tomorrow and then he will send documents to them etc. We are also going to find as much evidents as we can. But like I said; I would first like to know what the reason is.

If non of this still doesnt help then hopefully Bryan can have a word with Christine. I don't know.
Otherwise I'll have to go to montana disputes.

Next step is then to do everything else I've told about.
But that's the last option.

And no, I'm not afraid of Costa rica thugs or something like that.

 

[Jurgent]

Mia has told me to tell I lied about everything. And that I should appologize for calling Christine an Idiot. I appologize.

 

[slotchik]

This is the one thing that does NOT make sense to me:

Why in HELL would you refer a friend to a casino in which you have not gotten paid from??????

I know when I refer people to a casino, it's because I've had great experiences with them.

Something doesn't seem right..

 

[slotchik]

Mia has told me to tell I lied about everything. And that I should appologize for calling Christine an Idiot. I appologize.

WHAT????????????????????? so now they are telling you to ADMIT you lied in order to be paid.......????????!!!!!!!!

 

[Jurgent]

They say I have insulted everyone and told lies about them and that I might have a chance to solve this out if I officially tell this.

So that's what I'm doing now

 

[KasinoKing]

They say I have insulted everyone and told lies about them and that I might have a chance to solve this out if I officially tell this.

So that's what I'm doing now

Wow! I guess they're really are worried about you flying out to Costa Rica and beating them up!

Seriously, I hope you get paid what you are due, if indeed everthing you say is true.

 

[Jurgent]

Wow! I guess they're really are worried about you flying out to Costa Rica and beating them up!

Seriously, I hope you get paid what you are due, if indeed everthing you say is true.

Thanks for believing me. I'll keep you updated.

Dont know if they're afraid of getting officially rouged.. I mean, they gotta be afraid of something because otherwise they wouldn't have threatened me like that.

 

[Jurgent]

Okey.. I have tried to make peace - didnt work. Christine is only telling me lies all the time. She says I have faked my personal info and age, she denys that she has given me permission to play despite the 21 rule. She has given me so many lies now and I'm sick and tired of it. It's nothing but a waste of time to speak with these people.

They think they can come up with any rule they want to (well they can in fact). Take a look at this:

 

[Jurgent]

And what about herself? maybe SHE is the one who has faked identity...

 

[GOCC]

While I have followed this thread with interest and questioned the posters "Motives" shall we say, the proffsionalism of the casino smells of a badly run sweat shop.

Just looking at the postings by Christine with the "he he he" comment just reminds of the school yard when I pick the little boy up from nursery

 

[thesmiler]

Well, I'm not really comfortable in siding with Cirrus, but something smells fishy here.
Let's forget about that underage thing, Christine might even have that character to allow that play (for a big deposit), since she still in her 20s as well. And I think other Costa Ricans allow you to play from 18, so that shouldn't be a big deal for licensing reasons as well (but I don't know really, since I'm over 21).

But then there are two other things. I never heard that any Internet provider recommends you to use a proxy somewhere out of the country. If someone does, I'd like to know the name. So the only reason to use a proxy/anonymizer whatever should be to cover your real identity.

Then there is this "friend". Well I have a friend who plays online casino, lived near me, we were on the same provider, and playing the same casinos sometimes, since we spoke about them, even ones not that reputable. And I never had anyone causing me any problems because of this, never someone claiming we were the same person. I wonder why. Perhaps because we are different persons, with different playing style, each communicating their own way via e-mail or Live Chat and on the telephone. Everyone knowing exactly what he was doing when asked because we are both genuine players.

I know Cirrus likes to call players, so did they call both of you? By doing that, and chatting a bit with you on the phone, they should be able to figure out if it was one or two persons playing. By claiming you might be the same person, they might have some reasons for that. And that proxy thing helps in suspecting.
And then suddenly, the computer of "your friend" is broken, and you will try to fix it. You couldn't have scan and sent the data from your computer, or faxing it, right? Sounds fishy as well, like you were trying to "fix" something else than his computer.

I don't know, there are so many things that time, why should we believe you in all of these issues?

 

[Jurgent]

The underage thing is ridicilous. To first give permission and then totally deny they've done so.

Since Im honest: the reason for trying a proxy was curiousity. I had heard about proxy programs and just wanted to try one, but never ever had I any intention at all to fraud any casino or anyone else. That's why I shut down the program when I realized it was on.

We have never had any problems before either. We have done exactly the same thing; called eachother to talk about casinos and stuffs like that. No casino has ever got suspicious because of our similiar names or same broadband provider.

If Cirrus was a reputable casino, they probably would have called us both and given us the chance to prove that we actually ARE different persons.
Christine claims she has called Daniel Nilsson but that the phone number he had submitted was false. Now, I have to check this with my friend, but I dont think he would use a false phone nr.
Never have they tried to call me. In fact, I have tried to call them several times but their number only takes me to a fax machine.

Is is unusual that a computer crashes?
I know a little bit more about computers than my friend do so that's why I'm gonna help him.
Please... do you think THAT would have helped? to send the documents from my IP and everything... Jesus. That would only make it worse.
He will post here tomorrow from his computer and we will post our IPs and everything. This "hell" has only been on for 1-2 days. Its not that easy to prove all these accuses in that short of time.

Christine has come with so many stupid claims. She tells me about someone who's 18 and named the same as Daniel N. She think they're the same person.
All her claims are nothing but lies.

Because I have proofs - Cirrus has not.
You can also put it the other way; why would you believe Cirrus?

I don't know, there are so many things that time, why should we believe you in all of these issues?

 

[caruso]

The minimum age business is bizarre. I understand you may have been encouraged to deposit by the casino, and if that could be proved I think they might find themselves in hot water with RTG, but the legality / morality of that aspect aside, why would you do this when a rule clearly states you must be at least 21? You're inviting them to screw you.

Your pugnacious attitude in all this is also completely the wrong way to go about it. I know how frustrating it is, but threatening to get on a plane to Costa Rica to go and beat them up (implicit if not stated) is counter-productive to say the least. You give them absolutely no reason to cooperate. True, if you're in the right (the possibility of which isn't helped by the minimum age issue) you don't technically need to be cooperative, but there is such a thing as diplomacy and tact - which you don't have a whole lot of (speaking as a fellow tactless non-diplomat). You're shooting yourself in the foot. Chill out and let Bryan help if he can.

 

[Jurgent]

Well, they claim I have submitted false identity and I still have the email with security documents that I sended them. I also have a sign up confirmation and personal emails from Christine with rules of a bonus offer, but I dont know what they would prove. The strongest evidence for the age rule, is probably the fact that they approved my withdrawal request, wich I have screenshots off. Without security documents they wouldnt have approved it. But then of course, they can probably show a false ID or something just to screw me some more. God knows what they are able to.

I'm now much more calm then I was before. I will no longer even contact them because they make me sick. Although Andr seems to be the only normal person there.
All this has now gone to level/stage nr 2.

It's not a threat to go down to their office or something like that. It would have been a threat if I told I would bet'em up or something, but I have never said such thing. Just because I may say something like: "you will pay for this in one or another way", it doesnt have to mean in a violence or illegal way.


But thanks for your advices.

 

[dickens1298]

Wow.. just finished reading this thread. One misses a lot in the span of a week!

So the original poster admittedly lied about his age, in blatant violation of the casino's rules. The casino has decided to withhold the winnings and bonus, yet return the deposit.

So..the original poster is made whole as if this entire business never took place, right?

So why does he feel that he has the right to complain?

It seems a salient point is that "Christine" gave him "permission" to play despite being underage. Try applying this logic to a brick-and-mortar casino. If you enter the Venetian, ask a supervisor if it would be okay to play the slots even though you're 20, and are given the "ok" and proceed to win the jackpot....I seriously doubt that the casino would allow you to keep the money. Most likely result would be: (1) a refund of the funds wagered and (2) the prompt firing of said supervisor. In the Cirrus case, (1) but not (2) was effected. Seems rather equitable to me.

And his virtual "stomping" of the feet and threatening to fly to Costa Rica would be simply preposterous, if it wasn't rather amusing.

 

[jetset]

Far be it from me to defend a dump like Cirrus, but I have an uncomfortable feeling about this case, and like other experienced posters here I feel there is something fishy going on. I suspect that goes beyond the age thing, which on its own is grounds for disquiet.

Among the several other red flags that have been identified here is this statement by the complainant: "Christine claims she has called Daniel Nilsson but that the phone number he had submitted was false. Now, I have to check this with my friend, but I dont think he would use a false phone nr."

It's just another worrying aspect that might indicate we are all being taken for a little ride by some obviously young and not very moral students who have known all along that they were pushing their luck.

Just as a postscript - the content of the complaint aside, I agree that (assuming Daniel's posts are "unedited") the casino's responses have been way less than professional.