Resolved ChipStars vs angry mob

[dmr]

Hey ritae, sorry for the late answer. Generally, we don't block UK players. Some providers do that and we hide them for the UK players. But sometimes they do that without any notification for us, so the game is nod hidden until we figure out that it's forbidden. Auto-play and bonus buys are available of course.
Sorry once again for the late answer and if you have any other questions, please feel free to ask.

Hello Bojan

Despite numerous attempts to discuss matters with you privately you have failed to reply and leave me no option but to ask the questions publicly. (I know you have seen the casinomeister Private messages as you have been active on the site during the past few days)
You have said above that "Generally, we don't block UK players." Would you explain what that exactly means? Do you block SOME UK customers and if so how do you decide which UK customers to block and which customers to accept? Or Do you not block any UK customers?
I will also like to point out that chipstars.bet does NOT hold a UK Gambling Commission License which means the following
It is a criminal offence under section 33 of the Gambling Act to offer gambling to GB consumers without a licence.
Why are you falsely advertising your casino to UK customers and saying that you accept them when it is clearly illegal to do so? You also have a false contact number in the UK which doesn't exist and say you are based in London which is also a complete lie.
I'm sure if you are a "genuine" site then you will have no problem supplying a few answers.

Where are you based?
Approximately how many staff does chipstars employ?
Which company supplies your sportsbook platform? ( I have asked this on numerous occasions but no-one from chipstars seems to be able to answer it)
Why do you accept UK customers without the required legal UK Gambling License?
Why do you ignore KYC and AML rules which allows you to illegally accept deposits from the UK of over EUR27,000 in less than a month on an UNVERIFED account?
Why do you ignore the customer when they point out ALL of your T&C breaches?

I look forward to your reply as the chipstars casino representative.

 

[dunover]

Hey ritae, sorry for the late answer. Generally, we don't block UK players. Some providers do that and we hide them for the UK players. But sometimes they do that without any notification for us, so the game is nod hidden until we figure out that it's forbidden. Auto-play and bonus buys are available of course.
Sorry once again for the late answer and if you have any other questions, please feel free to ask.

In other words, those providers do what they are lawfully obliged to and won't take unlicensed play from UK residents - unlike yourselves.

I wish players would realize (especially in the UK) that this kind of activity by outfits with no license is removing money from the people in gaming tax payments, eroding the ability of fair and properly UKGC licensed casinos to compete on level gound therefore reducing bonuses/RTP etc. and perhaps most importantly are providing a vehicle to problem gamblers who cannot benefit from any nationwide protection.

It doesn't matter how good the intentions of the operator are, the bottom line is you the players have no comeback and protection of funds when something goes wrong, all decisions are at the whim of the operator alone.

@Casinomeister @maxd Is it now acceptable to take on board casinos openly offering illegal gambling to members here?

 

[shady]

Posting for updates, interested in the outcome.

 

[slot_zombie]

There is no UK option on the sign up page, at least not now.

 

[justdoit]

Hey ritae, sorry for the late answer. Generally, we don't block UK players. Some providers do that and we hide them for the UK players. But sometimes they do that without any notification for us, so the game is nod hidden until we figure out that it's forbidden. Auto-play and bonus buys are available of course.
Sorry once again for the late answer and if you have any other questions, please feel free to ask.

can I use VPN? one more think can we withdraw with visa card paypal ? how long it will take for withdraw ?

 

[justdoit]

ALERT!
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View attachment 166986

try to deposit complicated apps to make deposit, Muchbetter will be nice if you add for UK costumers , I did test on VPN looks like all games are open on VPN, not sure if you accept VPN

 

[slot_zombie]

I wish players would realize (especially in the UK) that this kind of activity by outfits with no license is removing money from the people in gaming tax payments, eroding the ability of fair and properly UKGC licensed casinos to compete on level gound therefore reducing bonuses/RTP etc.

Sounds a bit back to front to me. The reason why so many have switched to offshore these days is because of nonexistent bonuses and RTP reductions in the first place.

 

[bamberfishcake]

Yes, the old 'if everyone played fair, it wouldn't be so expensive' argument has never been a convincing one for me personally.

The UK casinos don't give out bonuses anymore because they are scared to be seen encouraging anyone courtesy of the ludicrous fines and blurred lines from the UKGC. If all off-shore played only at UKGC casinos nothing would change I don't think. The UKGC has sucked any real competitiveness out of the market.

 

[goatwack]

End of the day, as messed up as the UK gambling scene has become, it's not the customer's responsibility to support an ailing business in its own country. The customer will always seek out the best deal for them, and on the surface at least, that appears to be non-UK-based clipjoints presently.

Get the UKGC in line with their task to enrich and cause the betterment of gambling in the UK in a protective environment, I'm sure punters will be more than happy to play at casinos here. But not with 92% RTP and SoW shitshows they ain't

 

[pinnit2014]

Yes, the old 'if everyone played fair, it wouldn't be so expensive' argument has never been a convincing one for me personally.

The UK casinos don't give out bonuses anymore because they are scared to be seen encouraging anyone courtesy of the ludicrous fines and blurred lines from the UKGC. If all off-shore played only at UKGC casinos nothing would change I don't think. The UKGC has sucked any real competitiveness out of the market.

One of the consequences is becoming the homogenisation of the UK sites: all kinda similar, all offering not very much in terms of kickback and all aiming for low return slots. Neither good, nor (in general) overly bad. Just bland. Want to play there, you don't really have 'should i put my 50 there, or there'.

Sort of like listening to the Lighthouse Family in Costa Coffee.

 

[goatwack]

? We could be lifted, lifted, lifteeeeeddd eeeuuurrrghhh ?

 

[ChipStars Casino]

Over the past few days, some people have made incorrect statements about Chipstars on this forum which we expressly reject.
Chipstars obeys all applicable laws and its terms and conditions and has its customer support center available to all its players in line with the foregoing.

 

[goatwack]

But do you take new UK players?

 

[shady]

 

[dunover]

One of the consequences is becoming the homogenisation of the UK sites: all kinda similar, all offering not very much in terms of kickback and all aiming for low return slots. Neither good, nor (in general) overly bad. Just bland. Want to play there, you don't really have 'should i put my 50 there, or there'.

Sort of like listening to the Lighthouse Family in Costa Coffee.

I was at school with the white bloke in that duo. Tucker I think his last name was. Used to like U2 before anyone had really heard of them, when having our breaktime fag on the hidden steps I remember he had their badge on his coat. But I get the point, not my cup of tea (or coffee.) Last I heard, he'd fucked-off to Spain or somewhere. Probably be glad of a gig in Costa Coffee now. You can always tell if someone has made a success in life you were at school with, as they won't be on Faecebook telling everyone about it.

 

[dmr]

Over the past few days, some people have made incorrect statements about Chipstars on this forum which we expressly reject.
Chipstars obeys all applicable laws and its terms and conditions and has its customer support center available to all its players in line with the foregoing.

Dear Bojan Jankovic (from London, or rather Bosnia!!)

What are the incorrect statements? as I'll be only to happy to back up any of the statements I personally have made about Chipstars.

So you obey ALL applicable laws do you?

Do you have a UK Gambling License Yes or No? (Actually I'll save you the trouble and answer that one for you ...NO you don't)

As the answer is NO then you are committing a criminal act as I have already stated by transacting with the UK.

I also have more than enough evidence that you don't adhere to your own T&Cs and I contacted you via email to you to point out your serious breaches. I am still waiting for a reply from either yourself or anyone else supposedly connected with Chipstars.

Everyone is waiting for your answers and explanation of how you legally accept UK customer without a UK Gambling license?

The ball is well and truly in your court now but given your previous reply I think we'll be waiting a long time for the truth from you.

 

[justdoit]

Over the past few days, some people have made incorrect statements about Chipstars on this forum which we expressly reject.
Chipstars obeys all applicable laws and its terms and conditions and has its customer support center available to all its players in line with the foregoing.

your T/C are joke m8
any deposit need to wager 3x times even my cash deposit need to be wager wtf you guys smoking
Max withdraw 10x lol
no Jackpot game paid lol


[maxd says: these terms are taken from elsewhere, they do not appear in the ChipStars Terms at Chipstars - Terms and Conditions .]

 

[dmr]

Over the past few days, some people have made incorrect statements about Chipstars on this forum which we expressly reject.
Chipstars obeys all applicable laws and its terms and conditions and has its customer support center available to all its players in line with the foregoing.

Hello Bojan.

Did you manage to miraculously obtain in UK Gambling License in the 20 minutes while I was on live chat?

Below is the live chat I have just had with "John" from Chipstars and I'd very much appreciate, as Chipstars representative if you would confirm what parts are true and what parts are lies as clearly they can't ALL be true.

It's very enlightening and if you don't wish to read the full conversation I'll highlighted a few of the main points for you.


John (19:37:43): Hello, thank you for visiting. Can I help you in any way?
@hotmail.com (19:38:06): Hi Can you tell me if you accept customers from the UK?
John (19:39:41): Registrations from the UK are not possible on Chipstars currently, we are sorry about that.
@hotmail.com (19:40:11): can you explain why that is and how long this has been the case please?
John (19:43:23): I am not certain about the time frame.
@hotmail.com (19:43:49): what about the reason then?
John (19:44:59): Apologies. I am not certain about that.
@hotmail.com (19:45:43): and what about customers already registered from the UK, can they still use their account?
John (19:48:23): Unfortunately no.
John (19:48:46): Chipstars is under the Curacao license that strictly forbids it in your country.
@hotmail.com (19:48:51): but you dont know when that came into effect
@hotmail.com (19:49:47): so how could I have an account open with you when I'm from the UK?
John (19:50:44): Please note that Registrations from the UK are not possible on Chipstars currently, we are sorry about that.
@hotmail.com (19:51:41): but I have an account open at the moment and I'm from the UK. You have just told me that isn't possible have you not?
John (19:54:07): Okay.
@hotmail.com (19:54:20): Okay what?
@hotmail.com (19:54:58): is it Okay to have an account open with you from the UK?
John (19:56:42): There was a problem earlier but now it's resolved now.
@hotmail.com (19:57:04): what has been resolved?
John (19:57:55): The Registration issue has been resolved.
@hotmail.com (19:57:58): are you telling me that the earlier problem was you accepting UK customers but it's now been resolved and you can't accept them anymore?
John (19:58:15): Yes, we accept
@hotmail.com (19:58:34): you accept what exactly?
John (19:58:42): We accept customers from the UK.
@hotmail.com (19:59:56): So since I started this conversation 20 minutes you have gone from not being able to accept customers from the UK but now 20 minutes later you can?
John (20:00:07): There was a problem earlier but now it's resolved now.
@hotmail.com (20:01:16): but you told me the following when I asked about UK customers "Chipstars is under the Curacao license that strictly forbids it in your country."
@hotmail.com (20:01:44): have you now got a new license in the past 20 minutes that allows you to accept UK customers?
John (20:02:07): As I told you, there was a problem earlier.
@hotmail.com (20:02:21): have you now got a new license in the past 20 minutes that allows you to accept UK customers?
@hotmail.com (20:02:27): yes or no?
John (20:02:51): Yes.
@hotmail.com (20:03:17): and where is the license from?
@hotmail.com (20:06:48): is it from the UK Gambling Commission?
John (20:07:32): Okay. Chipstars uses Curacao license, you can always check the validity of the license located in the footer of Chipstars website: chipstars.bet/
@hotmail.com (20:08:42): yes but you already already told me this license prohibits UK customers. You told me that at 19:50 in this conversation. Has that now changed?
@hotmail.com (20:13:30): would you also explain why on your registration page to open a new account there is NO Country drop down link for the UK
John (20:14:00): My Apologies.
@hotmail.com (20:14:12): what for?
@hotmail.com (20:26:59): ?
@hotmail.com (20:32:26): are you going to reply to my message from 20:08?
@hotmail.com (20:36:30): I'll take you silence as a NO then. Thank you for taking the time to answer my questions. Bye
@hotmail.com (20:38:01): ending the conversation at 20:37
John (20:38:20): My Apologies for the misunderstanding.
@hotmail.com (20:38:50): but you didn't tell me what the misunderstanding is did you?

End of conversation!!

 

[shady]

your T/C are joke m8
any deposit need to wager 3x times even my cash deposit need to be wager wtf you guys smoking
Max withdraw 10x lol
no Jackpot game paid lol
View attachment 169149
View attachment 169150

 

[bamberfishcake]

your T/C are joke m8
any deposit need to wager 3x times even my cash deposit need to be wager wtf you guys smoking
Max withdraw 10x lol
no Jackpot game paid lol
View attachment 169149
View attachment 169150

Are those T&Cs for standard withdrawals or bonus related?

 

[justdoit]

Are those T&Cs for standard withdrawals or bonus related?

looks like standard, I dont think any casino will offer bonus on 3x wagering,
if you play jackpot casino and you win jackpot you want get paid

 

[goatwack]

I can understand the one-time wagering of a deposit, as a basic AML measure, and got no beef with it.

But 3x wagering of one's deposit would be a very obvious tactic to keep you playing so that your chances of losing it all increase. Very fishy indeed!

 

[bamberfishcake]

I didn't see anything in the terms about jackpot slots not being paid. And sometimes casinos mention the 3x rollover (which I see more and more each week btw) in bonus terms anyway.

Tried looking in general terms and in bonus terms, but funnily enough, what I am looking at is missing clause 13:9 that you list Have you got a link to the page by chance?

 

[dunover]

your T/C are joke m8
any deposit need to wager 3x times even my cash deposit need to be wager wtf you guys smoking
Max withdraw 10x lol
no Jackpot game paid lol
View attachment 169149
View attachment 169150

Yep - the 10x w/d limit on deposits lower than 1000 plus the 3x wagering on CASH deposits does tell you all you need to know about the casino.

So encouraging high deposits, unaffordable for many plus ensuring enough turnover (with an unethical 3x wagering on CASH deposits) in order to discourage 'hit-and-run' winners who get lucky from the off.

Welcome to offshore gambling world. I have to disagree with some of the members on here in that I'd rather take a safe bet with a UKGC licensed site on 94% (for some slots) or even 92% than patronise these kind of operators. Crypto crashes, you lose your dosh. They find an excuse to not pay, you lose your dosh as there's no effective jurisdiction in play. They close the site, funds are not protected, lose your dosh.

But that's just my opinion and if you do risk your lolly at this kind of site (whether they now take UK or not) I hope it doesn't end badly for you. Because if this is the type of casino that's becoming the norm on CM, or for many players then I get a bad feeling @maxd will need another assistant in the not too-distant future.

If players are getting inured against terms as unfair and patently bad as those quoted here, then we are creeping back to the bad old days pre-regulation when this behaviour was all too common. People have short memories. Check back 5-7 years or more ago at the CM threads where players here had fallen victim to similar. Like stupid play-throughs, truncated withdrawals etc. 'nuff said.

 

[justdoit]

Yep - the 10x w/d limit on deposits lower than 1000 plus the 3x wagering on CASH deposits does tell you all you need to know about the casino.

So encouraging high deposits, unaffordable for many plus ensuring enough turnover (with an unethical 3x wagering on CASH deposits) in order to discourage 'hit-and-run' winners who get lucky from the off.

Welcome to offshore gambling world. I have to disagree with some of the members on here in that I'd rather take a safe bet with a UKGC licensed site on 94% (for some slots) or even 92% than patronise these kind of operators. Crypto crashes, you lose your dosh. They find an excuse to not pay, you lose your dosh as there's no effective jurisdiction in play. They close the site, funds are not protected, lose your dosh.

But that's just my opinion and if you do risk your lolly at this kind of site (whether they now take UK or not) I hope it doesn't end badly for you. Because if this is the type of casino that's becoming the norm on CM, or for many players then I get a bad feeling @maxd will need another assistant in the not too-distant future.

If players are getting inured against terms as unfair and patently bad as those quoted here, then we are creeping back to the bad old days pre-regulation when this behaviour was all too common. People have short memories. Check back 5-7 years or more ago at the CM threads where players here had fallen victim to similar. Like stupid play-throughs, truncated withdrawals etc. 'nuff said.

is simple this casino is high risk to play should not be advertise at all on this forum,