Over the past few days, some people have made incorrect statements about Chipstars on this forum which we expressly reject.
Chipstars obeys all applicable laws and its terms and conditions and has its customer support center available to all its players in line with the foregoing.
Did you manage to miraculously obtain in UK Gambling License in the 20 minutes while I was on live chat?
Below is the live chat I have just had with "John" from Chipstars and I'd very much appreciate, as Chipstars representative if you would confirm what parts are true and what parts are lies as clearly they can't ALL be true.
It's very enlightening and if you don't wish to read the full conversation I'll highlighted a few of the main points for you.
John (19:37:43): Hello, thank you for visiting. Can I help you in any way?
@hotmail.com (19:38:06): Hi Can you tell me if you accept customers from the UK
John (19:39:41): Registrations from the UK are not possible on Chipstars currently, we are sorry about that.
@hotmail.com (19:40:11): can you explain why that is and how long this has been the case please?
John (19:43:23): I am not certain about the time frame.
@hotmail.com (19:43:49): what about the reason then?
John (19:44:59): Apologies. I am not certain about that.
@hotmail.com (19:45:43): and what about customers already registered from the UK, can they still use their account?
John (19:48:23): Unfortunately no.
John (19:48:46): Chipstars is under the Curacao license that strictly forbids it in your country.
@hotmail.com (19:48:51): but you dont know when that came into effect
@hotmail.com (19:49:47): so how could I have an account open with you when I'm from the UK?
John (19:50:44): Please note that Registrations from the UK are not possible on Chipstars currently, we are sorry about that.
@hotmail.com (19:51:41): but I have an account open at the moment and I'm from the UK. You have just told me that isn't possible have you not?
John (19:54:07): Okay.
@hotmail.com (19:54:20): Okay what?
@hotmail.com (19:54:58): is it Okay to have an account open with you from the UK?
John (19:56:42): There was a problem earlier but now it's resolved now.
@hotmail.com (19:57:04): what has been resolved?
John (19:57:55): The Registration issue has been resolved.
@hotmail.com (19:57:58): are you telling me that the earlier problem was you accepting UK customers but it's now been resolved and you can't accept them anymore?
John (19:58:15): Yes, we accept
@hotmail.com (19:58:34): you accept what exactly?
John (19:58:42): We accept customers from the UK.
@hotmail.com (19:59:56): So since I started this conversation 20 minutes you have gone from not being able to accept customers from the UK but now 20 minutes later you can?
John (20:00:07): There was a problem earlier but now it's resolved now.
@hotmail.com (20:01:16): but you told me the following when I asked about UK customers "Chipstars is under the Curacao license that strictly forbids it in your country."
@hotmail.com (20:01:44): have you now got a new license in the past 20 minutes that allows you to accept UK customers?
John (20:02:07): As I told you, there was a problem earlier.
@hotmail.com (20:02:21): have you now got a new license in the past 20 minutes that allows you to accept UK customers?
@hotmail.com (20:02:27): yes or no?
John (20:02:51): Yes.
@hotmail.com (20:03:17): and where is the license from?
@hotmail.com (20:06:48): is it from the UK Gambling Commission?
John (20:07:32): Okay. Chipstars uses Curacao license, you can always check the validity of the license located in the footer of Chipstars website: chipstars.bet/
@hotmail.com (20:08:42): yes but you already already told me this license prohibits UK customers. You told me that at 19:50 in this conversation. Has that now changed?
@hotmail.com (20:13:30): would you also explain why on your registration page to open a new account there is NO Country drop down link for the UK
John (20:14:00): My Apologies.
@hotmail.com (20:14:12): what for?
@hotmail.com (20:26:59): ?
@hotmail.com (20:32:26): are you going to reply to my message from 20:08?
@hotmail.com (20:36:30): I'll take you silence as a NO then. Thank you for taking the time to answer my questions. Bye
@hotmail.com (20:38:01): ending the conversation at 20:37
John (20:38:20): My Apologies for the misunderstanding.
@hotmail.com (20:38:50): but you didn't tell me what the misunderstanding is did you?
End of conversation!!