Resolved ChipStars vs angry mob

[justdoit]

I didn't see anything in the terms about jackpot slots not being paid. And sometimes casinos mention the 3x rollover (which I see more and more each week btw) in bonus terms anyway.

Tried looking in general terms and in bonus terms, but funnily enough, what I am looking at is missing clause 13:9 that you list Have you got a link to the page by chance?

View attachment 169153

even if you play from UK you need your VPN on, your IP could be one of this country's
3x is not Bonus terms is Deposit terms

here is the link
ChipStar Casino | Terms & Conditions

 

[justdoit]

Dear Bojan Jankovic (from London, or rather Bosnia!!)

What are the incorrect statements? as I'll be only to happy to back up any of the statements I personally have made about Chipstars.

So you obey ALL applicable laws do you?

Do you have a UK Gambling License Yes or No? (Actually I'll save you the trouble and answer that one for you ...NO you don't)

As the answer is NO then you are committing a criminal act as I have already stated by transacting with the UK.

I also have more than enough evidence that you don't adhere to your own T&Cs and I contacted you via email to you to point out your serious breaches. I am still waiting for a reply from either yourself or anyone else supposedly connected with Chipstars.

Everyone is waiting for your answers and explanation of how you legally accept UK customer without a UK Gambling license?

The ball is well and truly in your court now but given your previous reply I think we'll be waiting a long time for the truth from you.

you can report to UKGC they will deal with it

You do not have permission to view link Log in or register now.

 

[ChipStars Casino]

View attachment 169155
even if you play from UK you need your VPN on, your IP could be one of this country's
3x is not Bonus terms is Deposit terms

here is the link
ChipStar Casino | Terms & Conditions

You are talking about another website that is not related to Chipstars. Please consider our Terms and Conditions, because we are not responsible for other casinos.
Chipstars - Terms and Conditions

 

[goatwack]

I can't believe Iran's restricted from Netent

How did it come to this

 

[goatwack]

It's 1x according to the terms, which is in line with what you'd expect. And who'd want to mess with the Refund Police?

 

[dmr]

Dear ChipStars
Maybe you could spend some of your time replying to other messages on the forum as well. It would appear that not only are not only “not responsible for other casinos” you are also not even responsible for your own casino.
Have you had a chance to read the live chat with one of your operators earlier tonight?
I look forward to your response to it as it would be laughable if it wasn’t such a serious matter.

 

[justdoit]

so you have no licence at all?

 

[bamberfishcake]

@justdoit you've been looking at the wrong casino




Licence is at the bottom of the page...



This begs the question - @dmr are you referring to ChipStars or ChipStar?

 

[dmr]

@justdoit you've been looking at the wrong casino


View attachment 169158

Licence is at the bottom of the page...

View attachment 169159

This begs the question - @dmr are you referring to ChipStars or ChipStar?

@bamberfishcake
Why would it beg the question? It is quite obvious who I’m talking about as I have directed everyone of my posts to the chipstars rep. Bojan has yet to answer any of them on a very serious matter and it’s obvious if I had been talking about the wrong casino he would have replied immediately to point this out. Also I will continue to state chipstars.bet , which is the only website I’m referring to does NOT and NEVER has held a UK license. Perhaps you might take the time to read my live chat posted earlier with them and provide your thoughts on their license. Thanks

 

[dmr]

@bamberfishcake
You wouldn't have a hidden agenda by trying to make out that I'm possibly not referring to chipstars.bet would you?

 

[bamberfishcake]

@bamberfishcake
You wouldn't have a hidden agenda by trying to make out that I'm possibly not referring to chipstars.bet would you?

No, just asking what casino you were referring to. Not something strange to ask considering the way the thread has gone.

Didn't mean to offend, and just skimmed back through and have a better understanding of your situation. Seems you played and now have had withdrawals refused? Is that the gist of it? I probably wouldn't have asked the question if I had paid more attention.

Any agenda I have is open and out there for all to see, and not related to Casinomeister.

 

[dmr]

No, just asking what casino you were referring to. Not something strange to ask considering the way the thread has gone.

Didn't mean to offend, and just skimmed back through and have a better understanding of your situation. Seems you played and now have had withdrawals refused? Is that the gist of it? I probably wouldn't have asked the question if I had paid more attention.

Any agenda I have is open and out there for all to see, and not related to Casinomeister.

So you wouldn't be an affiliate or connected to a website that is an affiliate for chipstars.bet?

 

[cncas2123]

@dmr If I am reading this correctly, you deposited, played and lost, so now you want a refund as they arent UKGC licensed?
Why did you sign up with them in the first place if you were concerned about their licensing?

 

[bamberfishcake]

So you wouldn't be an affiliate or connected to a website that is an affiliate for chipstars.bet?

Oh no! You have rumbled me

You obviously know I do, as do many others here. I can't and won't name it because this is Casinomeister space.

To be honest, although it seems you may not take my word, I breezed over your comment at the site I work for because a colleague dealt with it. I also skimmed yours on here and reached a point where I noticed the wrong terms were being quoted, hence why I jumped in.

No hidden agenda, no sides taken, no judgments made.

If you have something to get off of your chest feel free, but you're barking up the wrong tree if you think I should be the source of your frustration

 

[dmr]

Oh no! You have rumbled me

You obviously know I do, as do many others here. I can't and won't name it because this is Casinomeister space.

To be honest, although it seems you may not take my word, I breezed over your comment at the site I work for because a colleague dealt with it. I also skimmed yours on here and reached a point where I noticed the wrong terms were being quoted, hence why I jumped in.

No hidden agenda, no sides taken, no judgments made.

If you have something to get off of your chest feel free, but you're barking up the wrong tree if you think I should be the source of your frustration

So I've just one question for you. Do you condone a website that knowingly accepts UK customers without having a UK Gambling Commission license?

 

[bamberfishcake]

So I've just one question for you. Do you condone a website that knowingly accepts UK customers without having a UK Gambling Commission license?

No, of course not, I was not aware they did. Not sure that they do either, although looking at the thread it would seem the rep has leaned towards suggesting such.

Your complaint does not go unnoticed and the site I work with has removed many casinos for shady practices.

The review states the following advisories, and more, but these I think are relevant to your complaint:

Currently, they do not accept players from the United Kingdom, United States, France and some other countries as outlined in their general terms and conditions.

All withdrawals are subject to fully verified accounts, and KYC/AML associated documentation may be requested for validation.

A lean commitment to responsible gambling offers players a distinct lack of protection, and withdrawal limits and pending periods may be unfavourable for some.

Not out to diminish your claim, I still don't know the full details, but if you have won fair and square, I think you should get paid no matter where you are from. But playing off-shore as a UK player comes with a risk you should be prepared to swallow.

 

[dmr]

@dmr If I am reading this correctly, you deposited, played and lost, so now you want a refund as they arent UKGC licensed?
Why did you sign up with them in the first place if you were concerned about their licensing?

@cncas2123
Why do they have an option to accept customers from the UK which they are aware is committing a criminal offence? If they want to accept customers from the UK get a UK Gambling License, it's quite simple. I'm sure the reason they haven't got one is that they wouldn't pass the due diligence tests from the UK Gambling Commission but maybe their rep, Bojan can explain why they don't have a UK license?
I'm fairly certain you are well aware of the reason for doing this. They are targeting UK disordered gamblers who are signed up with GAMSTOP and have blocks on "genuine" gambling transactions on their bank accounts. The companies then put through the transactions with incorrect Merchant codes, using fictious company names, using in either Nigeria or Eastern Europe to bypass UK banking blocks.
To answer your question I opened up an account as I am am a disordered gambler, its very simple. The website in question have taken over EUR27000 and my account is still unverified. I am merely trying to warn people from the UK to not go near them as they are committing a criminal offence. With no license anyone from the UK has NO comeback if they have a problem with the casino. The lack of replies to the questions I have raised to their rep, Bojan just reiterates would I have have said about them on this thread. If they were a genuine company then they would be on defending themselves but they can't as they know they have broken UK law.

 

[dunover]

So I've just one question for you. Do you condone a website that knowingly accepts UK customers without having a UK Gambling Commission license?

Nobody here would or should condone that. Let's tidy this up before it gets messy.

Let's be clear from this point onwards:

There are TWO casinos being mentoned in this thread - the CM-approved one ChipStars.com and one with a similar name which contains those shit terms mentioned i.e. 3x turnover etc.

As regards the 'impostor' site any criticism in general of those poor terms is valid including that which I posted but it should be made clear that those terms do NOT appear in ChipStars. So any further mention is not relevant to this thread, it's a general issue for other discussions.

As far as the correct casino in the thread title goes, it does not appear they accept unlicensed play from the UK - right?
And their terms are reasonable - right?

As for jackpots, certain developers are only offered to residents of certain countries therefore the excluded countries don't contribute to the progressives therefore cannot win them - perfectly normal, the term is there to insure against any errors whereby players using VPN or not being blocked for a technical issue cannot be paid them.

So finally, to get this thread back on track: the complaining member here is stating he was allowed to play from the UK unlicensed but the site has now blocked UK? And it was, without doubt, the same site this thread concerns? If this is correct, then that is the issue to be discussed. Cheers!

 

[dmr]

No, of course not, I was not aware they did. Not sure that they do either, although looking at the thread it would seem the rep has leaned towards suggesting such.

Your complaint does not go unnoticed and the site I work with has removed many casinos for shady practices.

The review states the following advisories, and more, but these I think are relevant to your complaint:

Currently, they do not accept players from the United Kingdom, United States, France and some other countries as outlined in their general terms and conditions.

All withdrawals are subject to fully verified accounts, and KYC/AML associated documentation may be requested for validation.

A lean commitment to responsible gambling offers players a distinct lack of protection, and withdrawal limits and pending periods may be unfavourable for some.

Not out to diminish your claim, I still don't know the full details, but if you have won fair and square, I think you should get paid no matter where you are from. But playing off-shore as a UK player comes with a risk you should be prepared to swallow.

See the below quote from your chipstars affiliate website under the review you have written about them
"As you have rightly mentioned, our review is correctly advising that the casino is not for UK players. If anyone still decides to open an account, that is not under our control."

So you are more than aware that they accept UK customers. Furthermore, I'm sure you have direct access to their rep Bojan who will be able to confirm that they knowingly, illegally accept UK customers.

I also note that it's very strange that your affiliate website refused to post the identical first post I added here asking Bojan to answer questions regarding chipstars.bet. The reason given to me was that in your opinion my post amounted to blackmail. How can asking a casino rep to answer questions about their website amount to blackmail. It is quite evident that the reason your affiliate website didn't allow my post was that it would alert any possible new UK customers clicking on your link to open a new account with chipstars.bet that they were not allowed to transact with the UK. This would in turn stop any future affiliate money from chipstars.bet to you from the UK.

Nobody here would or should condone that. Let's tidy this up before it gets messy.

Let's be clear from this point onwards:

There are TWO casinos being mentoned in this thread - the CM-approved one ChipStars.com and one with a similar name which contains those shit terms mentioned i.e. 3x turnover etc.

As regards the 'impostor' site any criticism in general of those poor terms is valid including that which I posted but it should be made clear that those terms do NOT appear in ChipStars. So any further mention is not relevant to this thread, it's a general issue for other discussions.

As far as the correct casino in the thread title goes, it does not appear they accept unlicensed play from the UK - right?
And their terms are reasonable - right?

As for jackpots, certain developers are only offered to residents of certain countries therefore the excluded countries don't contribute to the progressives therefore cannot win them - perfectly normal, the term is there to insure against any errors whereby players using VPN or not being blocked for a technical issue cannot be paid them.

So finally, to get this thread back on track: the complaining member here is stating he was allowed to play from the UK unlicensed but the site has now blocked UK? And it was, without doubt, the same site this thread concerns? If this is correct, then that is the issue to be discussed. Cheers!

The only casino I have mentioned, and is the one that this thread should be about is chipstars.bet. This is also the thread which chipstars.bet rep Bojan reads on a daily basis but doesn't seem to wish to reply to the questions raised, especially around their illegal transacting with UK customers.

No, of course not, I was not aware they did. Not sure that they do either, although looking at the thread it would seem the rep has leaned towards suggesting such.

Your complaint does not go unnoticed and the site I work with has removed many casinos for shady practices.

The review states the following advisories, and more, but these I think are relevant to your complaint:

Currently, they do not accept players from the United Kingdom, United States, France and some other countries as outlined in their general terms and conditions.

All withdrawals are subject to fully verified accounts, and KYC/AML associated documentation may be requested for validation.

A lean commitment to responsible gambling offers players a distinct lack of protection, and withdrawal limits and pending periods may be unfavourable for some.

Not out to diminish your claim, I still don't know the full details, but if you have won fair and square, I think you should get paid no matter where you are from. But playing off-shore as a UK player comes with a risk you should be prepared to swallow.

@bamberfishcake
"But playing off-shore as a UK player comes with a risk you should be prepared to swallow."

Spoken like a true affiliate of unlicensed, unregulated casinos

 

[bamberfishcake]

See the below quote from your chipstars affiliate website under the review you have written about them
"As you have rightly mentioned, our review is correctly advising that the casino is not for UK players. If anyone still decides to open an account, that is not under our control."

So you are more than aware that they accept UK customers. Furthermore, I'm sure you have direct access to their rep Bojan who will be able to confirm that they knowingly, illegally accept UK customers.

I also note that it's very strange that your affiliate website refused to post the identical first post I added here asking Bojan to answer questions regarding chipstars.bet. The reason given to me was that in your opinion my post amounted to blackmail. How can asking a casino rep to answer questions about their website amount to blackmail. It is quite evident that the reason your affiliate website didn't allow my post was that it would alert any possible new UK customers clicking on your link to open a new account with chipstars.bet that they were not allowed to transact with the UK. This would in turn stop any future affiliate money from chipstars.bet to you from the UK.

Contrary to what your assumptive thinking presumes, I am not more than aware that they accept UK players, and I have never spoken with Bojan, nor do I have any contact details for them.

You're better off discussing why your post was removed on the site it was removed from. Again, I didn't handle your query because it's being dealt with by my colleague.

I think you should seek some help. I also did not realise you had signed to GAMSTOP. You should change email addresses to avoid being enticed by any online casino, self-exclude from all of your accounts and talk to some friends and family or seek professional support for your issues. I wish you well and am sorry to hear of your addiction troubles.

 

[dmr]

The site it was removed from is the site where you wrote your review of chipstars.net. which is why I am asking you as you clearly work for the site. Have you read the thread below your chipstars.bet review post on the affiliate website?

As regards your comments about me seeking help thank you for your concern but I can assure you I have taken all steps that are physically possible to prevent me from gambling with any genuine bookmaker. The problem is the illegal "drug pusher" ones that groom disordered gamblers to their illegal sites. As an intelligent person I know 100% that I will NEVER get a penny form an illegal website but as a disordered gambler being enticed to play them is sometimes too difficult to stop. As previously stated that is why these unlicensed/unregulated sites like chipstars.net use fictitious merchant companies/codes to get around UK Banks gambling blocks. They also don't have a UK license as this would automatically block anyone registered with GAMSTOP and these are the exact people that they are trying to get onto their sites.

 

[dunover]

The only casino I have mentioned, and is the one that this thread should be about is chipstars.bet. This is also the thread which chipstars.bet rep Bojan reads on a daily basis but doesn't seem to wish to reply to the questions raised, especially around their illegal transacting with UK customers.

OK. So let's stop the finger pointing and waffle here along with the tetchiness.

Without using perjorative language about license or any other innuendo, I will ask @ChipStars Casino :

Prior to or during your membership of CM, have you been allowing UK players to gamble at your casino?

There. Simple.

 

[dmr]

OK. So let's stop the finger pointing and waffle here along with the tetchiness.

Without using perjorative language about license or any other innuendo, I will ask @ChipStars Casino :

Prior to or during your membership of CM, have you been allowing UK players to gamble at your casino?

There. Simple.

Brilliant. Very much appreciated and I look forward to reading their answer.

 

[cncas2123]

@cncas2123
Why do they have an option to accept customers from the UK which they are aware is committing a criminal offence? If they want to accept customers from the UK get a UK Gambling License, it's quite simple. I'm sure the reason they haven't got one is that they wouldn't pass the due diligence tests from the UK Gambling Commission but maybe their rep, Bojan can explain why they don't have a UK license?
I'm fairly certain you are well aware of the reason for doing this. They are targeting UK disordered gamblers who are signed up with GAMSTOP and have blocks on "genuine" gambling transactions on their bank accounts. The companies then put through the transactions with incorrect Merchant codes, using fictious company names, using in either Nigeria or Eastern Europe to bypass UK banking blocks.
To answer your question I opened up an account as I am am a disordered gambler, its very simple. The website in question have taken over EUR27000 and my account is still unverified. I am merely trying to warn people from the UK to not go near them as they are committing a criminal offence. With no license anyone from the UK has NO comeback if they have a problem with the casino. The lack of replies to the questions I have raised to their rep, Bojan just reiterates would I have have said about them on this thread. If they were a genuine company then they would be on defending themselves but they can't as they know they have broken UK law.

And are you saying that they have been hiding the fact that deposits are going to a gambling company?
Facts are would you have paid back any winnings? No.
Did you know that they shouldnt take UK customers when you signed up? Yes.
Were you trying to freeroll? Most likely.
I know quite a few people with gambling issues and they use Gamstop, they also wouldnt ever sign up with an unlicensed casino because they would be fully aware they have no comeback.
It is quite apparent you are pissed that you lost, now you want your money back, but if you had won you wouldnt have bothered what their licensing was.

 

[dmr]

And are you saying that they have been hiding the fact that deposits are going to a gambling company?
Facts are would you have paid back any winnings? No.
Did you know that they shouldnt take UK customers when you signed up? Yes.
Were you trying to freeroll? Most likely.
I know quite a few people with gambling issues and they use Gamstop, they also wouldnt ever sign up with an unlicensed casino because they would be fully aware they have no comeback.
It is quite apparent you are pissed that you lost, now you want your money back, but if you had won you wouldnt have bothered what their licensing was.

Your ignorance of what disordered gambling entails is quite apparent. I’ll just leave it at that as you clearly have pre conceived views.