Casinos
Casinos By Status
Popular Filters
By Banking Options
Games
All Games
Bonuses
Popular Bonus Filters
Forums
Popular Forums
Forum User Features
Complaints
Submit A Complaint (PAB)
PAB Rules and Guidelines
Browse PABs
Gambling News
Popular News Sections
cherry red issues
- Thread starter tat00
- Start date
- Joined
- Jun 25, 2010
- Location
- California
worry not
You'll get it for sure, don't worry. Wires do take some time sometimes.
I was just told through a live chat that Rushmore wired my winnings to my bank on 1-3-11. Have not received yet, but keeping my fingers crossed.
You'll get it for sure, don't worry. Wires do take some time sometimes.
I guess not only are people waiting to get paid, they're also waiting to play. I tried to make a deposit there last night and this morning both and each time got the attached screen. Mind you this morning I left it open for about 3 hours while I watched snow melt and nothing ever changed.
Last night live chat said they were upgrading the cashier once, then later they said it must be my card, then again later said you should wait 20 minutes and try again. I suppose if you're a great liar and good at coming up with lame excuses Rushmore may have a live chat support job for you.
It's hard to drum funds up to pay out if you're not taking anything in.
Last night live chat said they were upgrading the cashier once, then later they said it must be my card, then again later said you should wait 20 minutes and try again. I suppose if you're a great liar and good at coming up with lame excuses Rushmore may have a live chat support job for you.
It's hard to drum funds up to pay out if you're not taking anything in.
vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It's now looking as though they have no liquidity, because they lost so much in the EWX freeze/seizure/technical problems, etc.
Bryan said they got "hit hard" by this, so probably WERE relying on further deposits in order to carry on making payments. Now that they cannot take deposits, there is nothing flowing in, so promised dates for payments are going to lapse. It seems that payments did begin, but very soon ground to a halt.
They have had episodes like this before, so seem unusually prone to "technical problems".
Bryan said they got "hit hard" by this, so probably WERE relying on further deposits in order to carry on making payments. Now that they cannot take deposits, there is nothing flowing in, so promised dates for payments are going to lapse. It seems that payments did begin, but very soon ground to a halt.
They have had episodes like this before, so seem unusually prone to "technical problems".
I am annoyed that are told in live chat getting the money is coming soon. Always in 2-3 business days ... are now weeks.
Excuses .. nothing more.
This is the Reality..
Excuses .. nothing more.
This is the Reality..
You do not have permission to view link
Log in or register now.
From my latest call support have claimed that the majority of december withrdawals were sent out / processed on the 3rd of Janurary. There will be 6 to 10 business days before it hits bank accounts.
I was told thursday 13th the wire will arrive.
Then friday 14th.
Now monday 17th is the date and corresponds wtih 10 business days.
Support keeps saying that they have sent money and continue to do so, they have also said that they are taking deposits. Whilst not admitting there was a payment processor or funds seizure support hinted at this without confirming or denying my probing questions.
I would have hope that payment is made prior to tuesday the 18th of Janurary as this is techinically around 10 business days from the delayed payment date of the 3rd.
If payments are not received by this time, then i expect the worst.
Fingers crossed as this is my favourite casino group.
I was told thursday 13th the wire will arrive.
Then friday 14th.
Now monday 17th is the date and corresponds wtih 10 business days.
Support keeps saying that they have sent money and continue to do so, they have also said that they are taking deposits. Whilst not admitting there was a payment processor or funds seizure support hinted at this without confirming or denying my probing questions.
I would have hope that payment is made prior to tuesday the 18th of Janurary as this is techinically around 10 business days from the delayed payment date of the 3rd.
If payments are not received by this time, then i expect the worst.
Fingers crossed as this is my favourite casino group.
tat00
Dormant account
- Joined
- Jan 14, 2009
- Location
- san diego cA
gumbi now that i can talk about this thread-
i am still waiting also since dec 1st. for a wire transfer and i received my second withdrawal from quicktender .
here is a chat on dec 28th when i was already mad
sorry a little long
it is now jan 17th 3 weeks after
Brian: Hi and welcome. How can I help you?
tat00: i need a manager now please
tat00: terry?
Brian: terry is not here, there is a manager on a meeting, but will be here in about 10/15 min
Brian: is there anything i can help you with maybe?
tat00: i am beyond limits with you guys waiting for payment since dec 1st and i was promised it was not going to take 10 days again well its beyond that and i dont want to hear about so sorrys anymore
tat00: i have 2 pending cxashouts
tat00: one dec 1st one dec 18th
tat00: two different methods 1. quicktender .2 wiretransfer
Brian: well, i completely understand your frustration at this point, but here, from the customer support, manager and us we are not able to check that information, and we actually do apologize about it, but its not in our hands
Brian: of course we are processing them, but its going slower due to our technical problems that we are experiencing
tat00: well you should make it in your hands there are more customers at casinomeister that has not got paid either if you cherish your customers you would do something about it
Brian: and we hope to fix it as soon as we can, but we are not able to provide your more information than that, cause we dont know it from here
Brian: i completely understand and agree
tat00: i have cashed out at other casinos with no issues already in my bank
tat00: whats worse is that cherry red was my number one casino
tat00: of choice
Brian: we never experienced any kind of problems in the past, and actually at casinomeister lots of players posted really good information about it, we are just having this problems and we want to fix it fast, cause we really want to keep the good reputation
tat00: but i am seriously considering closing my accounts hgere
tat00: brian if you read posts at rushmore group has had issues before
tat00: same issues with 3rd party cashiers
Brian: we do not want to loose you as a player, cause we do care about every player in the casino, we are really sorry about this inconvenience, but we are really doing our best for fix it as soon as we can
tat00: yes we all got paid
tat00: but for how long it took it was not wroth it
tat00: brian you know 30 days is beyond sorry right?
tat00: its about fixing it now
Brian: the truth is that we always had a great reputation, this is something that never happened before, there could be small complaints in the past about small issues, and all of them fixed, so thats why we had this good reputation, but now we are dealing with a bigger problem, and we just wanna make sure that the customers know that they are gonna get paid, we just ask for some more time
tat00: take my money in seconds and cashout in more than 30 days?
Brian: i agree with your point of view
tat00: also i have not got one single email about any of this
tat00: none zero
Brian: here from the customer support we always try to show to the withdrawals department that they need to hurry up as well, cause trust me, its not nice to be dealing with this problem every day, its really uncomfortable
tat00: i emailed 2 times to cashier
tat00: not one reply
tat00: well someone is dropping the ball and it aint new years eve yet
tat00:
tat00: seriously enough is enough please email whoever it takes to get my money asap
Brian: trust me, i personally do apologize about this problem that we are having, we just need a few more time, and i personally will inform to the withdrawals department about your personal case
tat00: i just need some answrs
tat00: when and how
Brian: i agree, i will let them know about this
tat00: by the way
tat00: if not within 4 more days i personally will make sure i will close all account related to here and will post at casinomeister about all the headaches here- not toward you towards the casino
tat00: forward that to however
Brian: i will make sure the withdrawal department will understand this
tat00: ty brian
tat00: see ya
Brian: and sorry about the inconvenience once more
Brian: take care
Brian: bye!
i am still waiting also since dec 1st. for a wire transfer and i received my second withdrawal from quicktender .
here is a chat on dec 28th when i was already mad
sorry a little long
it is now jan 17th 3 weeks after
Brian: Hi and welcome. How can I help you?
tat00: i need a manager now please
tat00: terry?
Brian: terry is not here, there is a manager on a meeting, but will be here in about 10/15 min
Brian: is there anything i can help you with maybe?
tat00: i am beyond limits with you guys waiting for payment since dec 1st and i was promised it was not going to take 10 days again well its beyond that and i dont want to hear about so sorrys anymore
tat00: i have 2 pending cxashouts
tat00: one dec 1st one dec 18th
tat00: two different methods 1. quicktender .2 wiretransfer
Brian: well, i completely understand your frustration at this point, but here, from the customer support, manager and us we are not able to check that information, and we actually do apologize about it, but its not in our hands
Brian: of course we are processing them, but its going slower due to our technical problems that we are experiencing
tat00: well you should make it in your hands there are more customers at casinomeister that has not got paid either if you cherish your customers you would do something about it
Brian: and we hope to fix it as soon as we can, but we are not able to provide your more information than that, cause we dont know it from here
Brian: i completely understand and agree
tat00: i have cashed out at other casinos with no issues already in my bank
tat00: whats worse is that cherry red was my number one casino
tat00: of choice
Brian: we never experienced any kind of problems in the past, and actually at casinomeister lots of players posted really good information about it, we are just having this problems and we want to fix it fast, cause we really want to keep the good reputation
tat00: but i am seriously considering closing my accounts hgere
tat00: brian if you read posts at rushmore group has had issues before
tat00: same issues with 3rd party cashiers
Brian: we do not want to loose you as a player, cause we do care about every player in the casino, we are really sorry about this inconvenience, but we are really doing our best for fix it as soon as we can
tat00: yes we all got paid
tat00: but for how long it took it was not wroth it
tat00: brian you know 30 days is beyond sorry right?
tat00: its about fixing it now
Brian: the truth is that we always had a great reputation, this is something that never happened before, there could be small complaints in the past about small issues, and all of them fixed, so thats why we had this good reputation, but now we are dealing with a bigger problem, and we just wanna make sure that the customers know that they are gonna get paid, we just ask for some more time
tat00: take my money in seconds and cashout in more than 30 days?
Brian: i agree with your point of view
tat00: also i have not got one single email about any of this
tat00: none zero
Brian: here from the customer support we always try to show to the withdrawals department that they need to hurry up as well, cause trust me, its not nice to be dealing with this problem every day, its really uncomfortable
tat00: i emailed 2 times to cashier
tat00: not one reply
tat00: well someone is dropping the ball and it aint new years eve yet
tat00:
tat00: seriously enough is enough please email whoever it takes to get my money asap
Brian: trust me, i personally do apologize about this problem that we are having, we just need a few more time, and i personally will inform to the withdrawals department about your personal case
tat00: i just need some answrs
tat00: when and how
Brian: i agree, i will let them know about this
tat00: by the way
tat00: if not within 4 more days i personally will make sure i will close all account related to here and will post at casinomeister about all the headaches here- not toward you towards the casino
tat00: forward that to however
Brian: i will make sure the withdrawal department will understand this
tat00: ty brian
tat00: see ya
Brian: and sorry about the inconvenience once more
Brian: take care
Brian: bye!
Louise
Dormant account
- Joined
- Oct 23, 2008
- Location
- Right here
Hi everyone,
I know that there are a few active threads concerning our casino group and the problem with withdrawals. I'll post just once here and feel free to spread this post around where needs be!
I first of all apologize for not being as helpful and informative as I would liked to have been on both the forum and in my own work dealing with our players and their understandable concerns. The same goes for everyone working at our casino group also, all of whom have been very stressed in dealing with upset players. It hasn't been easy all-around!
Even though I am a senior staff member at the Rushmore group and have been working here for 3 1/2 years or so, unfortunately, I hadn't been able to give clear answers or any specifics really at all, because we didn't know also what was happening from one day to the next also! I know that this doesn't give us an excuse in making the situation therefore an 'OK' one, because I know that it's not a good situation for anyone involved and nobody would wish for this to happen again!
To make things clear, never once has or was it our intention to not pay players out or to have some other ulterior motive.
Along with myself, the customer service team and other staff not knowing how quickly the issues were going to be resolved, the casino manager/s have also been here, there and everywhere in order to try and find the quickest solution to the problems we have been facing.
I'm sure that everyone has seen the recent happenings with credit card processors and suchlike being shut down by certain governments, eWalletXpress also. The situation has been like no other we have experienced before and came as a surprise. I'm sure that I need not go on about specifics, but as you can all imagine... Incoming money, outgoing money, money flow in general, money being transferred here and there, finding new processors in order to receive
deposits, finding processors in order to send monies... You get the picture.
So, now. Things are getting back on track. Several batches of wires have been sent out. Some issues have been resolved and we are continuing to find solutions for other issues also in trying to make everything a lot better for the players and for ourselves. Both, equally.
I'd like to sincerely apologize on behalf of the company to everyone who has been caught up in this and hope to see a brighter and more positive future!
Withdrawals are being sent out on a daily basis and the backlog is being gradually cleared. Again, sorry, I can't offer specific time-frames for players, as much as I'd love to be able to, but I would say that 1. You can be assured you will be paid and 2. VERY SOON!! 3. If not already!
I thank everyone also on a personal level for the support in your kind comments and thank everyone involved for still being patient and understanding in such a frustrating situation.
Wishing you all the best and sending my kind regards,
Louise
Rushmore, Cherry Red & Slots Oasis Rep.
I know that there are a few active threads concerning our casino group and the problem with withdrawals. I'll post just once here and feel free to spread this post around where needs be!
I first of all apologize for not being as helpful and informative as I would liked to have been on both the forum and in my own work dealing with our players and their understandable concerns. The same goes for everyone working at our casino group also, all of whom have been very stressed in dealing with upset players. It hasn't been easy all-around!
Even though I am a senior staff member at the Rushmore group and have been working here for 3 1/2 years or so, unfortunately, I hadn't been able to give clear answers or any specifics really at all, because we didn't know also what was happening from one day to the next also! I know that this doesn't give us an excuse in making the situation therefore an 'OK' one, because I know that it's not a good situation for anyone involved and nobody would wish for this to happen again!
To make things clear, never once has or was it our intention to not pay players out or to have some other ulterior motive.
Along with myself, the customer service team and other staff not knowing how quickly the issues were going to be resolved, the casino manager/s have also been here, there and everywhere in order to try and find the quickest solution to the problems we have been facing.
I'm sure that everyone has seen the recent happenings with credit card processors and suchlike being shut down by certain governments, eWalletXpress also. The situation has been like no other we have experienced before and came as a surprise. I'm sure that I need not go on about specifics, but as you can all imagine... Incoming money, outgoing money, money flow in general, money being transferred here and there, finding new processors in order to receive
deposits, finding processors in order to send monies... You get the picture.
So, now. Things are getting back on track. Several batches of wires have been sent out. Some issues have been resolved and we are continuing to find solutions for other issues also in trying to make everything a lot better for the players and for ourselves. Both, equally.
I'd like to sincerely apologize on behalf of the company to everyone who has been caught up in this and hope to see a brighter and more positive future!
Withdrawals are being sent out on a daily basis and the backlog is being gradually cleared. Again, sorry, I can't offer specific time-frames for players, as much as I'd love to be able to, but I would say that 1. You can be assured you will be paid and 2. VERY SOON!! 3. If not already!
I thank everyone also on a personal level for the support in your kind comments and thank everyone involved for still being patient and understanding in such a frustrating situation.
Wishing you all the best and sending my kind regards,
Louise
Rushmore, Cherry Red & Slots Oasis Rep.
Thanks for the feedback Louise!
I receive no reply to my emails, I still find that wrong.
But with the news here I can live with for now.
I would be very happy if everything turns out good.
Let's wait ... I think they want to pay them all but it's just all very very slow.
If the money on my account, I will report them here.
I receive no reply to my emails, I still find that wrong.
But with the news here I can live with for now.
I would be very happy if everything turns out good.
Let's wait ... I think they want to pay them all but it's just all very very slow.
If the money on my account, I will report them here.
jod5413
Is That Better?
- Joined
- Mar 6, 2007
- Location
- somewhere on the planet
Excellent post, Louise!! Thanks.
tat00
Dormant account
- Joined
- Jan 14, 2009
- Location
- san diego cA
louis thanks for post but its the caisno itself
the way all this went down and how they reacted to this whole thing no emails no nothing but wait and wait and no customer service whats so ever i dont think i will deposit there again unless they reedeem themselves.
you go to a land based casino and u win jackpot but they tell you u have to come back 2 months to get it . do you think i will play there again?
the way all this went down and how they reacted to this whole thing no emails no nothing but wait and wait and no customer service whats so ever i dont think i will deposit there again unless they reedeem themselves.
you go to a land based casino and u win jackpot but they tell you u have to come back 2 months to get it . do you think i will play there again?
Thankyou for your post Louise.
Please keep active in these threads even if you dont have more answers readily available.
Your participation is very important in letting players know that the the group are addressing these withdrawal issues and we are not being ignored.
I hope this is all sorted out soon as prior to this incident my experience with your group has been excellent.
Please keep active in these threads even if you dont have more answers readily available.
Your participation is very important in letting players know that the the group are addressing these withdrawal issues and we are not being ignored.
I hope this is all sorted out soon as prior to this incident my experience with your group has been excellent.
cherry red casino
Late October 2010 I made a withdrawal request of $4,000 from cherry red casino and within just a few days the cash appeared in my checking account. On November 26, 2010 I made a second withdrawal request, again for $4,000 from cherry red casino and on December 1st I received the following email:
"We would like to inform you that your wire transfer withdrawal has been approved and sent to you. Your account will be credited within 6-10 business days.
If you redeemed a bonus on this deposit, please note that the bonus amount will be removed from your withdrawal amount requested and the remainder will be sent to you. This is as per our terms and conditions in which the bonus money we offer is play money only and non-withdrawable.
We hope that the next time you want to play, you'll come back to our casino again. We understand that there are numerous casino choices when it comes to online gaming. If there's anything that we could do to make your stay more enjoyable, please do not hesitate to notify us."
Since December 17, 2010 I have been emailing and calling the casino asking where my money is. I have been given many different answers, here are just a few of them. "our withdrawal department is a little behind", the company who did handle our payouts to US players has stopped doing so and we are searching for new ways to pay the US players" "payments are being sent out as we speak and yours will reach you shortly." I have asked over and over about having the money sent to me in some other form, but always told that is not possible and that I need to patient and I will receive my winnings. The customer service department tells me to email the withdrawal department with my concerns which would be well and good if the withdrawal department would reply (sent 34 emails received 0 replies).
Today (1/20/11) I received the following email from cherry red casino customer service:
"We have just been informed by the withdrawal department that there is still a big delay regarding the wire transfer being received. Therefore we would Ike to suggest an alternative for you to receive your winnings through an online wallet account. There is one we use called Use My Wallet which is an online account that holds funds and you can transfer the money to your bank account.
If you are interested in hearing more about this and receiving an invitation from us to open an account then please contact us at Customer Support.
We look for ward to hearing from you and thank you once again for your patience."
I have to wonder why this option was not offered to me before. I know next to nothing about "Use My Wallet", but it sounds as if that is the only way I may receive my money. Can anyone tell me if "Use My Wallet" is a good idea?
Late October 2010 I made a withdrawal request of $4,000 from cherry red casino and within just a few days the cash appeared in my checking account. On November 26, 2010 I made a second withdrawal request, again for $4,000 from cherry red casino and on December 1st I received the following email:
"We would like to inform you that your wire transfer withdrawal has been approved and sent to you. Your account will be credited within 6-10 business days.
If you redeemed a bonus on this deposit, please note that the bonus amount will be removed from your withdrawal amount requested and the remainder will be sent to you. This is as per our terms and conditions in which the bonus money we offer is play money only and non-withdrawable.
We hope that the next time you want to play, you'll come back to our casino again. We understand that there are numerous casino choices when it comes to online gaming. If there's anything that we could do to make your stay more enjoyable, please do not hesitate to notify us."
Since December 17, 2010 I have been emailing and calling the casino asking where my money is. I have been given many different answers, here are just a few of them. "our withdrawal department is a little behind", the company who did handle our payouts to US players has stopped doing so and we are searching for new ways to pay the US players" "payments are being sent out as we speak and yours will reach you shortly." I have asked over and over about having the money sent to me in some other form, but always told that is not possible and that I need to patient and I will receive my winnings. The customer service department tells me to email the withdrawal department with my concerns which would be well and good if the withdrawal department would reply (sent 34 emails received 0 replies).
Today (1/20/11) I received the following email from cherry red casino customer service:
"We have just been informed by the withdrawal department that there is still a big delay regarding the wire transfer being received. Therefore we would Ike to suggest an alternative for you to receive your winnings through an online wallet account. There is one we use called Use My Wallet which is an online account that holds funds and you can transfer the money to your bank account.
If you are interested in hearing more about this and receiving an invitation from us to open an account then please contact us at Customer Support.
We look for ward to hearing from you and thank you once again for your patience."
I have to wonder why this option was not offered to me before. I know next to nothing about "Use My Wallet", but it sounds as if that is the only way I may receive my money. Can anyone tell me if "Use My Wallet" is a good idea?
4 wires have now beenapproved and *sent* (removed from my cashier) yet no funds received.
i was not informed of any usemywallet option, i would just like to be paid and told exactly what is going on. support have told me to keep waiting and early next week.
looking forward to an update from Louise.
Thanks
i was not informed of any usemywallet option, i would just like to be paid and told exactly what is going on. support have told me to keep waiting and early next week.
looking forward to an update from Louise.
Thanks
Nifty29
Dormant account
- Joined
- Jun 20, 2001
You know, they must think players are really gormless.
First they say "Your wires have been sent and should reach you in 6-10 days"
In the next breath, they say "Therefore we would Ike to suggest an alternative for you to receive your winnings through an online wallet account"
So, the second quote shows the first one to be an outright lie. Your funds have NOT been sent. Otherwise, why would they offer to send them to you AGAIN? Are they hoping you just send the wire back when it arrives?
When are online casinos going to learn that HONESTY isn't just the BEST policy - its the ONLY policy.
takethemoney
Banned User - Chargebacks at Slotastic
- Joined
- Apr 14, 2004
- Location
- Washington
The problem is that anyone with the right money, in the right jurisdiction can own a casino, ethics & morals be damned. 
@pkrj Usemywallet is QuickTender. Do you have a QT account already? If not, they are relatively "safe" if your bank is not denying international wire transfers. I believe their fee is $30 and usually you receive your money within 3-5 business days. Hope this helps. You may want to inquire and see if maybe they would consider MoneyGram or Western Union, just a thought.
tat00
Dormant account
- Joined
- Jan 14, 2009
- Location
- san diego cA
ok so i just am fed up with this casino cherry red with so many lies after lies.
this will be last straw of waiting here is last chat session today
Hollie: Hi and welcome. How can I help you?
tat00: ok this is last straw i know about the sorrrys im not accepting this anymore i need my money !!!!!!!!!!!!
tat00: send it quicktender or western union i dont care
tat00: just send it and stop lying it has been sent within 10 days crap
tat00: hollie not mad at you personaly just the lies are just dumbfounded
Hollie: I am sorry for the delay
Hollie: and we are trying our best to get tall the withdrawals sent out
Hollie: and we have started to send them out
tat00: look just tell me the truth if thay havent sent it please do so with quicktener instead can we do that?
Hollie: I have just spoken to my manager and she has now told h=me that the next batch has been sent out
Hollie: so this means that your withdrawal has been sent out
Hollie: but this now means
Hollie: that because this is an international transfer
Hollie: it can take between 7-10 business days for the funds to arrive into your bank account
tat00: sent out when give me a date plz
tat00: so i know it will arrive
tat00: btw thanks you for the quick responses
Hollie: no i can not give you a date, it has been sent out and will arrive in between the next 7-10 business days
tat00: i am not asking when it will arrive give me a date it was sent out so i know from when to count the 7- 10 days
Hollie: it was sent out yesterday
tat00: so i know you guys telling the truth becasue frankly i have been lied to o many time s to beleive anything
Hollie: and please dont count the weekends
Hollie: and if you dont receive the funds at that time then please contact us then
tat00: for sure it will arrive 7-10 days no bull?
tat00: i will except that
tat00: i wont count weekends
tat00: basically i am saying i need guarantee it will arrive 7-10 days becasue i have gone through this backj and forth 10 day thing over and over. and if i dont get this will be last straw
Hollie: i understand your frustration and we have this issue with all our players this last month with the updates we are doing in the cashier
Hollie: we have started to send them out
Hollie: and as I can see onyour account your withdrawal has been sent
tat00: ok hollie thank you very much
tat00: for your honesty and quick responses
this will be last straw of waiting here is last chat session today
Hollie: Hi and welcome. How can I help you?
tat00: ok this is last straw i know about the sorrrys im not accepting this anymore i need my money !!!!!!!!!!!!
tat00: send it quicktender or western union i dont care
tat00: just send it and stop lying it has been sent within 10 days crap
tat00: hollie not mad at you personaly just the lies are just dumbfounded
Hollie: I am sorry for the delay
Hollie: and we are trying our best to get tall the withdrawals sent out
Hollie: and we have started to send them out
tat00: look just tell me the truth if thay havent sent it please do so with quicktener instead can we do that?
Hollie: I have just spoken to my manager and she has now told h=me that the next batch has been sent out
Hollie: so this means that your withdrawal has been sent out
Hollie: but this now means
Hollie: that because this is an international transfer
Hollie: it can take between 7-10 business days for the funds to arrive into your bank account
tat00: sent out when give me a date plz
tat00: so i know it will arrive
tat00: btw thanks you for the quick responses
Hollie: no i can not give you a date, it has been sent out and will arrive in between the next 7-10 business days
tat00: i am not asking when it will arrive give me a date it was sent out so i know from when to count the 7- 10 days
Hollie: it was sent out yesterday
tat00: so i know you guys telling the truth becasue frankly i have been lied to o many time s to beleive anything
Hollie: and please dont count the weekends
Hollie: and if you dont receive the funds at that time then please contact us then
tat00: for sure it will arrive 7-10 days no bull?
tat00: i will except that
tat00: i wont count weekends
tat00: basically i am saying i need guarantee it will arrive 7-10 days becasue i have gone through this backj and forth 10 day thing over and over. and if i dont get this will be last straw
Hollie: i understand your frustration and we have this issue with all our players this last month with the updates we are doing in the cashier
Hollie: we have started to send them out
Hollie: and as I can see onyour account your withdrawal has been sent
tat00: ok hollie thank you very much
tat00: for your honesty and quick responses
I was just on Live Chat today.
Hollie: your withdrawal has been sent
Glumbi: oh great, yesterday or when?
Hollie: as of yesterday we have been notified by our withdrawal department that it has been sent off
Hollie: so you should be receiving your funds in the next 7-10 business days
That are good news!
7 - 10 business days ... would then be up to 04 February.
Until then, the money must be there then. Then there are 10 working days
Hollie: your withdrawal has been sent
Glumbi: oh great, yesterday or when?
Hollie: as of yesterday we have been notified by our withdrawal department that it has been sent off
Hollie: so you should be receiving your funds in the next 7-10 business days
That are good news!
7 - 10 business days ... would then be up to 04 February.
Until then, the money must be there then. Then there are 10 working days
Similar threads
Users who are viewing this thread
-
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!
At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.
Registration is fast, simple and absolutely free so please, join Casinomeister here!