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Cherry Casino - Withdrawal returned to balance?

Discussion in 'Online Casinos' started by In2win, Jun 29, 2012.

    Jun 29, 2012
  1. In2win

    In2win Quit Gambling

    Occupation:
    it
    Location:
    uk
    Has anyone experienced this before? I made two withdrawal requests totalling €400+ over 24 hours ago, I've just logged into my account and it's back in my balance?

    There is no live chat so I'm relying on email but CS aren't that responsive :(
     
  2. Jun 29, 2012
  3. In2win

    In2win Quit Gambling

    Occupation:
    it
    Location:
    uk
    Now when I try to withdraw I get

    A technical problem has occurred. Please try again and if the problem persists please contact our customer service.

    :(
     
  4. Jun 30, 2012
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
  6. Jun 30, 2012
  7. In2win

    In2win Quit Gambling

    Occupation:
    it
    Location:
    uk
    Cheers, have just done so.

    According to their profile the last activity from them was in May though?
     
  8. Jun 30, 2012
  9. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    If you had a bonus make sure it is withdrawable. If it is not you must deduct it from your withdrawl. Just something to try
     
  10. Jun 30, 2012
  11. In2win

    In2win Quit Gambling

    Occupation:
    it
    Location:
    uk
    Nope I didn't use any bonuses. I hope they haven't returned it pending documentation. If so it's a bit naughty to return it to my balance.
     
  12. Jun 30, 2012
  13. Dipity

    Dipity Dormant account

    Occupation:
    Web Designer
    Location:
    UK
    Betsson are pretty good from what I see here - it could be a simple misunderstanding - bear with it, and see whats going on, DON'T play it back :p
     
  14. Jun 30, 2012
  15. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    Have you sent in your documents? If not why not send it in while you are waiting. Most casinos demand it before your first withdrawl
     
    1 person likes this.
  16. Jun 30, 2012
  17. In2win

    In2win Quit Gambling

    Occupation:
    it
    Location:
    uk
    I've no idea where to send it, no mention of the website of it. I guess I'll just have to wait.

    Fighting urge to reverse!
     
  18. Jun 30, 2012
  19. hakapuku

    hakapuku Banned User - repeated violations of rule 1.14 (tr

    Occupation:
    businessman
    Location:
    UA
    Cherry casino, as well as all other Betsson group casinos, are very hard to get paid by lately. They may ask you
    to send many different documents before they pay.
     
  20. Jun 30, 2012
  21. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    The Betsson group were VERY recently Accredited by CasinoMeister.
    So if they don't respond very soon - I would report it to him (via a PM, or "Report a Post" feature).

    KK
     
  22. Jun 30, 2012
  23. Redbet-Andy

    Redbet-Andy Dormant account - New account: AndyB-MrGreen

    Occupation:
    Casino and marketing
    Location:
    Malta
    It was a holiday here in Malta yesterday so they probably only had a skeleton staff in.
    They are generally very good so I'm sure they'll sort you soon.
     
  24. Jul 2, 2012
  25. weplant

    weplant Meister Member

    Occupation:
    own nursery
    Location:
    napa, ca
    Typically if your docs have not been approved they will return the money to your balance..
     

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