Slotster!
I predict a riot.
- Joined
- Oct 17, 2004
- Location
- Location, Location!
Right, as I mentioned somewhere on another thread - I've decided to change the way I manage my bankroll this year.
The plan is/was to not deposit with my debit or credit cards anymore, and play at 32RED with UKash (cash over the counter voucher), and Neteller with WagerWorks when I fancy some Cleopatra fun. Also, neteller for the Crypto's when desired. This way I can withdraw into Neteller, and make fixed deposits there from my debit card should I so desire... When my Neteller account is empty, no more bankroll for that day/week/month whatever... That was the plan.
So, 32RED first.
I removed all my debit and credit cards from the 'deposit' page, and happily went about my way depositing with UKash. After a couple of attempts, I hit a couple of nice wins in my all new low rollin' fashion
D), and thought "right, withdraw to Neteller and lets see what we can do!". So I set up the Neteller option in the withdrawal page and waited.
A couple of days passed (understandable with it being the holidays!) - and then the withdrawal gets processed as expected... Problem is, it says it's gone to a debit card that expired twelve months ago - at a bank that I still have an account with, but am in dispute with over something entirely unrelated. Damn. So I fire an email off to support who, as expected, promptly reply telling me that the payments department be in touch. Sure enough, the payments department get back in touch promptly the next morning - saying "yes, we made an error - It'll go through ok, but you're probably best to let your bank know to pay it into the right account" Or words to that effect. Damn. So that's my first attempt at funding my Neteller account failed. See, I know this is no biggie, and of course I'll get paid eventually with it being 32RED - but how do you make an error like that?! Particularly when the software clearly states where you want it to go to. And why pick a random expired card? No major biggie I understand, but annoying nonetheless.
Anyhow... Off to WagerWorks I go.
I log in, and find that you have to let Customer Service know if you want to change your deposit/withdrawal method - so I do. A few hours later, I get a response back telling me I need to answer a couple of security questions. Fair enough, so I respond with the info. A few hours later, and they come back to me saying my debit card has been removed - and I'm free to select a new method. So I log in... Nope, debit card still there. An email back to support, and they reply a few hours later saying it's done. Nope, debit card still there. An email back to support - and then the next day I log in to find it's finally giving me the option to choose Neteller. Hallelujah... Right, there's no money in there thanks to the 32RED withdrawal going astray, so I better go fund it before I can play.
So... Off to Neteller I go.
I decide to use my debit card here one last time, it's quick and easy and at least I can start playing before hopefully funding it with withdrawals in future etc... So, in goes my debit card details, waiting for authorisation...... ... ... waiting... declined. Great. So I decide to check my online banking to make sure I've not gone REALLY mad over the festive period... Nope, enough money in there to... hold on... there's less in there than there should be... hold on... the exact amount that I just tried to deposit in Neteller but was declined. For f***s sake... Yep, it's gone out of my account - but not arrived in Neteller. Now this has happened before, which to the best of my knowledge has never been sorted out properly, so I now enter the hell that is trying to get Neteller to sort it out. I've sent them an email, but god knows when I'll get the inevitable response back which asks for more information, before they can fail to help me further.
I know these aren't major issues in the grand scheme of things, and what with people not getting paid and ripped off all over the show and stuff - it's pretty insignificant stuff... But I just want to play the way I like at these places!!! I want to give them money which, based on the -EV of the games I play, will inevitably end up as theirs to keep. Neteller for fecks sake get to take a fee for pretty much doing nothing!!!!!
Why is it so hard?
Thanks for letting me vent - and a happy and prosperous New Year to everyone in the wonderful world of Casinomeister!
The plan is/was to not deposit with my debit or credit cards anymore, and play at 32RED with UKash (cash over the counter voucher), and Neteller with WagerWorks when I fancy some Cleopatra fun. Also, neteller for the Crypto's when desired. This way I can withdraw into Neteller, and make fixed deposits there from my debit card should I so desire... When my Neteller account is empty, no more bankroll for that day/week/month whatever... That was the plan.
So, 32RED first.
I removed all my debit and credit cards from the 'deposit' page, and happily went about my way depositing with UKash. After a couple of attempts, I hit a couple of nice wins in my all new low rollin' fashion
D), and thought "right, withdraw to Neteller and lets see what we can do!". So I set up the Neteller option in the withdrawal page and waited.A couple of days passed (understandable with it being the holidays!) - and then the withdrawal gets processed as expected... Problem is, it says it's gone to a debit card that expired twelve months ago - at a bank that I still have an account with, but am in dispute with over something entirely unrelated. Damn. So I fire an email off to support who, as expected, promptly reply telling me that the payments department be in touch. Sure enough, the payments department get back in touch promptly the next morning - saying "yes, we made an error - It'll go through ok, but you're probably best to let your bank know to pay it into the right account" Or words to that effect. Damn. So that's my first attempt at funding my Neteller account failed. See, I know this is no biggie, and of course I'll get paid eventually with it being 32RED - but how do you make an error like that?! Particularly when the software clearly states where you want it to go to. And why pick a random expired card? No major biggie I understand, but annoying nonetheless.
Anyhow... Off to WagerWorks I go.
I log in, and find that you have to let Customer Service know if you want to change your deposit/withdrawal method - so I do. A few hours later, I get a response back telling me I need to answer a couple of security questions. Fair enough, so I respond with the info. A few hours later, and they come back to me saying my debit card has been removed - and I'm free to select a new method. So I log in... Nope, debit card still there. An email back to support, and they reply a few hours later saying it's done. Nope, debit card still there. An email back to support - and then the next day I log in to find it's finally giving me the option to choose Neteller. Hallelujah... Right, there's no money in there thanks to the 32RED withdrawal going astray, so I better go fund it before I can play.
So... Off to Neteller I go.
I decide to use my debit card here one last time, it's quick and easy and at least I can start playing before hopefully funding it with withdrawals in future etc... So, in goes my debit card details, waiting for authorisation...... ... ... waiting... declined. Great. So I decide to check my online banking to make sure I've not gone REALLY mad over the festive period... Nope, enough money in there to... hold on... there's less in there than there should be... hold on... the exact amount that I just tried to deposit in Neteller but was declined. For f***s sake... Yep, it's gone out of my account - but not arrived in Neteller. Now this has happened before, which to the best of my knowledge has never been sorted out properly, so I now enter the hell that is trying to get Neteller to sort it out. I've sent them an email, but god knows when I'll get the inevitable response back which asks for more information, before they can fail to help me further.
I know these aren't major issues in the grand scheme of things, and what with people not getting paid and ripped off all over the show and stuff - it's pretty insignificant stuff... But I just want to play the way I like at these places!!! I want to give them money which, based on the -EV of the games I play, will inevitably end up as theirs to keep. Neteller for fecks sake get to take a fee for pretty much doing nothing!!!!!
Why is it so hard?
Thanks for letting me vent - and a happy and prosperous New Year to everyone in the wonderful world of Casinomeister!
