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Slow Pay Caution to all German Players Crazyfortune.com

L

lolrofl123

Newbie member
PAB Experienced
Joined
Jun 24, 2018
Location
Germany
Hy

I play over Years at Crazyfortune.com and now i had the first Withdraw.
Now you can see what the Casino has say to me

Hi ,

Thank you for contacting Crazy Fortune Player support.

Your account is verified, however our platform provider have contacted us and informed us that currently we are having issues with new legislation for German players so at the moment we are not able to process your winnings. We have escalated this to our Finance department and they have told us that it could take up to a minimum of 2 weeks or a maximum of a month before we can fix this issue and process your winnings.

Your account will be closed temporarily while we wait on them to solve the problem.

We are very sorry for this inconvenience and will notify you by email if things are fixed sooner than expected.

Regards,

Crazy Fortune Player support


That was the BIGGEST Joke EVER!
Any Idea what can i do?
 
Last edited by a moderator:
Thread title edited, "WARNING" replaced by "Caution" to avoid confusion with official Casinomeister Warnings.
 
Hi ,

Thank you for contacting Crazy Fortune Player support.

As we have informed you, your winnings will be paid and we are terribly sorry for the delay and inconvenience due to German laws, but we will have a solution for you soon and will keep you updated.

We have not closed your account as we are not trying to scam you or steal from you. We have been honest with you and w it if would appreciate it if you remove these posts of the forums please.

Regards,

Crazy Fortune Player support
 
Last edited by a moderator:
Some Weeks later here you can see what they say..
Every Week a new Story

Hi ,

Thank you for contacting Crazy Fortune Player support.

We have spoken to management and our Finance team and they will look into this suggestion and try and get you a solution for tomorrow.

Regards,

Crazy Fortune Player support



Hi ,

Thank you for contacting Crazy Fortune Player support.

We have spoken to management and our Finance team and they will look into this suggestion and try and get you a solution for tomorrow.

Regards,

Crazy Fortune Player support

Hi ,

Thank you for contacting Crazy Fortune Player support.

Our Management team do not work weekends so we can only answer you in this upcoming week.

We apologize for the delay and inconvenience.

Regards,

Crazy Fortune Player support


Hello,

You would have noticed that our site has been undergoing maintenance over the past few days.

Intermittent connection, deposit issues as well has limited help by customer service staff etc...could be some of the problems experienced.

During this maintenance we are busy upgrading so that our platform is stable and that you the player are able to have the best possible experience.

During this time, we do apologise to you and we assure you once this is complete...we will be back to delivering stellar service as per usual again.

Thank you for your understanding,

Your Casino Team
 
Last edited by a moderator:
Seem like i have the same problem started back in the. Begining of june!
I made an account and i played and i won then when i finaly wanted to widraw my winings over 1000 euro they ask me to get verified that was nothing bad i did send the required documents.
Then the email started ohh we need notarised copy of this of that
They send me to the bank then to a lawyer every day something new for more then 3 weeks finaly sometime last week they sayd ok we need one more think then i gave them then they verified me
When i log back in surprise my widraw was cancel and the money nowhere now i am asking for them they sayd is becouse i was not verified they stop
The money but now since more then a week they wont reply to me or let me get a hold on my money!
Its really frustating have any of you got theyr money back and how?
 
Its a Nightmare!

I talk now over 1 Month with egaming.
Every Week came the same answer this came today

Jesus Menjibar(iGamingPlatform)

Jul 24, 09:26 CEST

Hello Fabian,

Thank you for contacting us,

Our team is in constant contact with the bank to see the possibility of processing a payment to Germany, as you must understand by now, due to German Legislation we have not been able to do so for now, as we have to comply with said legislation, when we have information, you will be contacted as we are looking forward to solving this issue as soon as possible,

Kind regards,


It take more than 1 Month to send the Money to

Skrill,Neteller,Mastercard,Bank,Ecopayz

Egaming mean all was blocked for Germany.

MY PROBLEM is

I had play over Years in this Casino and NEVER has any chance to Withdraw anything so why i play with REAL Money?

Its Fraud from the Casino and egaming self

I can post all Emails from egaming everyone will see that is Fraud/Scam.
I dont understand why this Company has any right to handle Money..
 
Hello lolrofl123 and members of the forum,

I am Jesus Menjibar and i am representing Danguad License in this case,

We have been in contact with you at all times due to this inconvenience,

First of all, we would like to thank you for choosing our casino, enjoying of our games, and congratulate you on your winnings,

Regarding your withdrawal, we are looking on sorting out a payment method to process said withdrawal, but unfortunately, due to German legislation, to which we have to comply, we haven't been able to do so yet, but the casino finance department is working constantly on setting up a viable method for this transaction, as for which, we appreciate your patience, and once again, we would like to apologize for the inconvenience,

Please rest assured that we have all the intention on honoring your winnings, as our goal is and will always be to be seen as fair and transparent, including all the brands operating under our license,

Kind regards,

JM

[max says: please be aware that this account is unverified. Whether this person truly represents Danguad -- and on that subject please see GENERAL WARNING - avoid all Danguad casinos -- or not is unknown.]
 
Last edited by a moderator:
JesusIGP said:
Hello lolrofl123 and members of the forum,

I am Jesus Menjibar and i am representing Danguad License in this case,

We have been in contact with you at all times due to this inconvenience,

First of all, we would like to thank you for choosing our casino, enjoying of our games, and congratulate you on your winnings,

Regarding your withdrawal, we are looking on sorting out a payment method to process said withdrawal, but unfortunately, due to German legislation, to which we have to comply, we haven't been able to do so yet, but the casino finance department is working constantly on setting up a viable method for this transaction, as for which, we appreciate your patience, and once again, we would like to apologize for the inconvenience,

Please rest assured that we have all the intention on honoring your winnings, as our goal is and will always be to be seen as fair and transparent, including all the brands operating under our license,

Kind regards,

JM

[max says: please be aware that this account is unverified. Whether this person truly represents Danguad -- and on that subject please see GENERAL WARNING - avoid all Danguad casinos -- or not is unknown.]
Click to expand...
id say 'welcome' but clearly you didnt read the Ts and Cs and go through the appropriate steps

ah - also, I see max's warning
 
I just got a mesage again today after long time no answer telling me was all fraud check but everything looks allright and they will process my widrawls on first of the next month!
I really wonder why then and i really wonder if they will! Big big disapointment!
 
376ff2f5315a4ee2c518c58c540a77db

Jesus Menjibar(iGamingPlatform)

Jul 25, 11:17 CEST

Hello Fabian,

Please note that the official medium to communicate with us is this one, om which we will be happy to reply all of your questions,

Once we have further information regarding this case, you will be updated,

Kind regards,

Jesus


I had ask i think 40 times the same Question here and via Mail.
Is that a Joke?
 
Hy at all

Here we go again..

Its now more than 50 Days without any Withdraw or something.
Every Week the same Answer without any Solution.

They tell me soon soon soon (50 days soon?)and transfer nothing!
The last hope was my Lawyer and that will be this Thread first place at Google when anyone search for this Scam Casino.I dont understand why a Casino can let deposit Player and cannot pay.

By the Way i had more than enough Methods to withdraw
Neteller,Skrill,Bank,Mastercard,Paysafecard Voucher,Cheque,Bitcoin

They want tell me nothing works haha

More than Scam!
 
Its been. 2 days and 4 emails and no reply to me about the widrawl they sayd they will proces on first of the month! How about you? Did you manage to get your money??
 
No i dont had Seen any Money

Last Email was:

Jesus Menjibar (iGamingPlatform)

Jul 31, 14:39 CEST

Hello Fabian,

We appreciate you contacting us,

Our team is working on this and the situation should be solved shortly, you will be contacted once this is done, and further information is available,

Kind regards,

Jesus


1 Week ago without any Withdraw or something
 
Me neither i dont even get a reply from email nothing nothing i did manage to track the email adress that they used on skrill i olso email
There to
See maybe i will get any answer its Bout 1400 euro and no reply whats so ever but they did took my money and made me go to bank lawyer notar and they allways beeen someone else answering my email! Its been to long and i just want my money but honestly i dont think it will come! Have anyone managed to geg any widrawl from crazyfortune?
 
I had speak with an Lawyer for Online Gambling..
First Instance for me ~250€

I want only they lost the License and pay us.

Nordic please open an complaint at Askgamblers and the Pogg too everyone must see this

I Post what the Lawyer now do asap
 
Jesus Menjibar (iGamingPlatform)

Aug 22, 10:31 CEST

Hello Fabian,

Thank you for contacting us and thank you for your patience,

We have found a solution, and it should be set up by next week, to which once done, we will process your payment with the upmost importance as we have always promised,

Thank you for your patience once more, and please look forward it during next week,

Kind regards,

Jesus
 
lolrofl123 said:
Jesus Menjibar (iGamingPlatform)

*Thank you for your patience once more, and please look forward it during next week,

Kind regards,

Jesus
Click to expand...


Well with divine intervention there shouldn't be a problem.
 
Jesus Menjibar (iGamingPlatform)

Aug 27, 10:44 CEST

Hello Fabian,

Thank you for contacting us,

At the moment we are finishing setting up the payment method with our finances department,

Once this is completed, we will be reaching to you throughout this week,

Thank you for your patience as we are continuously working on this,

Thank you and kind regards,

Jesus


Lets See when they will processed my Withdraw...
 
nordic2018 said:
Me neither i dont even get a reply from email nothing nothing i did manage to track the email adress that they used on skrill i olso email
There to
See maybe i will get any answer its Bout 1400 euro and no reply whats so ever but they did took my money and made me go to bank lawyer notar and they allways beeen someone else answering my email! Its been to long and i just want my money but honestly i dont think it will come! Have anyone managed to geg any widrawl from crazyfortune?
Click to expand...


Notarized documents? That's something we haven't seen since the old Playtech rogue casinos years ago. There's seldom any real justification for it, it tends to be used to make the withdrawal process extremely long and difficult and expensive for the winner. Then they get negative feelings and play the withdrawal back.
 
dunover said:
Notarized documents? That's something we haven't seen since the old Playtech rogue casinos years ago. There's seldom any real justification for it, it tends to be used to make the withdrawal process extremely long and difficult and expensive for the winner. Then they get negative feelings and play the withdrawal back.
Click to expand...

Is that the same as certified documents?
 
colinsunderland said:
Is that the same as certified documents?
Click to expand...
Yes, you need some sort of Notary to rubber-stamp their authenticity and is completely unnecessary in this day and age. It's been traditionally used by rogues and against big winners in the past - I even remember some big UK winner at UK casino Vernons? (iirc) on here being told to send this to the Philippines a few years back, complete BS they wouldn't get away with under the new UKGC regime. I haven't got time, see if you can dig the thread up, it's interesting reading!
 
dunover said:
Yes, you need some sort of Notary to rubber-stamp their authenticity and is completely unnecessary in this day and age. It's been traditionally used by rogues and against big winners in the past - I even remember some big UK winner at UK casino Vernons? (iirc) on here being told to send this to the Philippines a few years back, complete BS they wouldn't get away with under the new UKGC regime. I haven't got time, see if you can dig the thread up, it's interesting reading!
Click to expand...

Thought it was, Coral are currently trying to tell me I need to supply certified documents for them to process a SAR request, despite my account being fully verified and having tens of thousands go through it since opening, so clearly they are happy enough with my identity. Needless to say they have had a few sharp emails from me :)
 
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OH MY GOD!

The follow Emails i had last Month


Jesus Menjibar (iGamingPlatform)

Aug 29, 15:12 CEST

Hello Fabian,

Thank you for contacting us,

Regarding the information you are requesting, we are opening a new bank account in order to process your payment, unfortunately, the compliance process will take longer than expected, we are sorry for the long delay, but our finances department and our compliance department is continuously working in order to complete the opening of this account as soon as possible,

We estimate a delay of 3 weeks, while the documents are submitted and processed by the bank, we understand that you have waited already, for which we apologize, we are looking forward in processing your payment as soon as possible,

Once the process is completed, you will be contacted regarding it to process your withdrawal, we appreciate and thank you for your patience,

Kind regards,

Jesus


3 Weeks later again nothing!

NEXT MAIL

Jesus Menjibar (iGamingPlatform)

Sep 11, 08:04 CEST

Hello Fabian,

Regarding your case we are in contact with Curacao EGaming, which are kept up to date with all the relevant information,

We would appreciate if you stop sending empty emails, and we will of course continue to update you with the relevant information once your payment is processed,

Kind regards


SCAM ARTIST FINEST CLASS!!!
I know i never see any Money

The best is my Withdraw was delete and change to processed from the begin with the Withdraw.
I never has Seen any Penny and no Mail from Curaçao Egaming.
 

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