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Slow Pay Caution to all German Players Crazyfortune.com

Discussion in 'Casino Complaints - Non-Bonus Issues' started by lolrofl123, Jun 27, 2018.

    Jun 27, 2018
  1. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    Hy

    I play over Years at Crazyfortune.com and now i had the first Withdraw.
    Now you can see what the Casino has say to me

    Hi ,

    Thank you for contacting Crazy Fortune Player support.

    Your account is verified, however our platform provider have contacted us and informed us that currently we are having issues with new legislation for German players so at the moment we are not able to process your winnings. We have escalated this to our Finance department and they have told us that it could take up to a minimum of 2 weeks or a maximum of a month before we can fix this issue and process your winnings.

    Your account will be closed temporarily while we wait on them to solve the problem.

    We are very sorry for this inconvenience and will notify you by email if things are fixed sooner than expected.

    Regards,

    Crazy Fortune Player support


    That was the BIGGEST Joke EVER!
    Any Idea what can i do?
     
    Last edited by a moderator: Jun 27, 2018
  2. Jun 27, 2018
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  4. Jun 27, 2018
  5. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title edited, "WARNING" replaced by "Caution" to avoid confusion with official Casinomeister Warnings.
     
  6. Jun 27, 2018
  7. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    Thx for the Info;)
     
  8. Jun 27, 2018
  9. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    The Best is my Acc is NOT locked...
     
  10. Jun 27, 2018
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
  12. Jun 27, 2018
  13. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    Hi ,

    Thank you for contacting Crazy Fortune Player support.

    As we have informed you, your winnings will be paid and we are terribly sorry for the delay and inconvenience due to German laws, but we will have a solution for you soon and will keep you updated.

    We have not closed your account as we are not trying to scam you or steal from you. We have been honest with you and w it if would appreciate it if you remove these posts of the forums please.

    Regards,

    Crazy Fortune Player support
     
    Last edited by a moderator: Jul 11, 2018
  14. Jun 27, 2018
  15. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
  16. Jul 11, 2018
  17. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    Some Weeks later here you can see what they say..
    Every Week a new Story

    Hi ,

    Thank you for contacting Crazy Fortune Player support.

    We have spoken to management and our Finance team and they will look into this suggestion and try and get you a solution for tomorrow.

    Regards,

    Crazy Fortune Player support



    Hi ,

    Thank you for contacting Crazy Fortune Player support.

    We have spoken to management and our Finance team and they will look into this suggestion and try and get you a solution for tomorrow.

    Regards,

    Crazy Fortune Player support

    Hi ,

    Thank you for contacting Crazy Fortune Player support.

    Our Management team do not work weekends so we can only answer you in this upcoming week.

    We apologize for the delay and inconvenience.

    Regards,

    Crazy Fortune Player support


    Hello,

    You would have noticed that our site has been undergoing maintenance over the past few days.

    Intermittent connection, deposit issues as well has limited help by customer service staff etc...could be some of the problems experienced.

    During this maintenance we are busy upgrading so that our platform is stable and that you the player are able to have the best possible experience.

    During this time, we do apologise to you and we assure you once this is complete...we will be back to delivering stellar service as per usual again.

    Thank you for your understanding,

    Your Casino Team
     
    Last edited by a moderator: Jul 11, 2018
  18. Jul 11, 2018
  19. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    @lolrofl123 Pls just don't include direct casino link in your posts ;)
     
  20. Jul 24, 2018
  21. nordic2018

    nordic2018 New Member

    Location:
    denamrk
    Seem like i have the same problem started back in the. Begining of june!
    I made an account and i played and i won then when i finaly wanted to widraw my winings over 1000 euro they ask me to get verified that was nothing bad i did send the required documents.
    Then the email started ohh we need notarised copy of this of that
    They send me to the bank then to a lawyer every day something new for more then 3 weeks finaly sometime last week they sayd ok we need one more think then i gave them then they verified me
    When i log back in surprise my widraw was cancel and the money nowhere now i am asking for them they sayd is becouse i was not verified they stop
    The money but now since more then a week they wont reply to me or let me get a hold on my money!
    Its really frustating have any of you got theyr money back and how?
     
  22. Jul 24, 2018
  23. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    Its a Nightmare!

    I talk now over 1 Month with egaming.
    Every Week came the same answer this came today

    Jesus Menjibar(iGamingPlatform)

    Jul 24, 09:26 CEST

    Hello Fabian,

    Thank you for contacting us,

    Our team is in constant contact with the bank to see the possibility of processing a payment to Germany, as you must understand by now, due to German Legislation we have not been able to do so for now, as we have to comply with said legislation, when we have information, you will be contacted as we are looking forward to solving this issue as soon as possible,

    Kind regards,


    It take more than 1 Month to send the Money to

    Skrill,Neteller,Mastercard,Bank,Ecopayz

    Egaming mean all was blocked for Germany.

    MY PROBLEM is

    I had play over Years in this Casino and NEVER has any chance to Withdraw anything so why i play with REAL Money?

    Its Fraud from the Casino and egaming self

    I can post all Emails from egaming everyone will see that is Fraud/Scam.
    I dont understand why this Company has any right to handle Money..
     
  24. Jul 24, 2018
  25. JesusIGP

    JesusIGP New Member

    Location:
    Malta
    Hello lolrofl123 and members of the forum,

    I am Jesus Menjibar and i am representing Danguad License in this case,

    We have been in contact with you at all times due to this inconvenience,

    First of all, we would like to thank you for choosing our casino, enjoying of our games, and congratulate you on your winnings,

    Regarding your withdrawal, we are looking on sorting out a payment method to process said withdrawal, but unfortunately, due to German legislation, to which we have to comply, we haven't been able to do so yet, but the casino finance department is working constantly on setting up a viable method for this transaction, as for which, we appreciate your patience, and once again, we would like to apologize for the inconvenience,

    Please rest assured that we have all the intention on honoring your winnings, as our goal is and will always be to be seen as fair and transparent, including all the brands operating under our license,

    Kind regards,

    JM

    [max says: please be aware that this account is unverified. Whether this person truly represents Danguad -- and on that subject please see GENERAL WARNING - avoid all Danguad casinos -- or not is unknown.]
     
    Last edited by a moderator: Jul 24, 2018
  26. Jul 24, 2018
  27. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    The Rep is real he is veri by Mail

    But now you can say Public how long it takes,now!This Week,Month,Year?
     
  28. Jul 24, 2018
  29. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
     
  30. Jul 24, 2018
  31. cncas2123

    cncas2123 Senior Member MM

    Occupation:
    Manager
    Location:
    Belfast
    Why can’t they send you a cheque????
     
  32. Jul 24, 2018
  33. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    id say 'welcome' but clearly you didnt read the Ts and Cs and go through the appropriate steps

    ah - also, I see max's warning
     
  34. Jul 24, 2018
  35. bowki

    bowki Senior Member

    Occupation:
    -
    Location:
    Germany
    So why do you accept players from a country when you have zero options to pay them their winnings?

    And why do hundreds of casinos have at least 5 options to pay their players from Germany if it’s a problem with the legislation?
     
  36. Jul 24, 2018
  37. lolrofl123

    lolrofl123 Newbie member

    Location:
    Germany
    Great Idea!Rep you can send it?
    I dont understand why People can play and deposit and you dont can payout.

    You know that is Fraud?
     
  38. Jul 24, 2018
  39. nordic2018

    nordic2018 New Member

    Location:
    denamrk
    I just got a mesage again today after long time no answer telling me was all fraud check but everything looks allright and they will process my widrawls on first of the next month!
    I really wonder why then and i really wonder if they will! Big big disapointment!
     

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