- Joined
- Jul 19, 2011
- Location
- United Kingdom
I agree. People should be made aware they may well not get funds returned if hit by a SOW but they still will be allowed to deposit.
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Casumo Source of Wealth issues
- Thread starter Iamfozzzz
- Start date
-
- Tags
- casumo review
I agree. People should be made aware they may well not get funds returned if hit by a SOW but they still will be allowed to deposit.
- Joined
- Mar 2, 2019
- Location
- sweden
Yeah, the review has this added.
"Recently, there have been some issues with players having to provide Source of Wealth documents from third parties, so please bear that in mind. If you have any questions about that, you can PM their rep here: Casumo Louis. "
But we have seen how much answers will come out of that already.
The review should warn people that withdrawals may be made impossible at any given time, and if any funds are in your account at that time, they will keep it.
Should be in Rogue-pit really.
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
If you’re putting casinos with unethical payout terms, dodgy affiliate programs into rogue then don’t see how they can stay out of it (if that is in fact Casumos dubious interpretation of rules)
- Joined
- Oct 10, 2012
- Location
- London
Meanwhile, the emperor has no clothes on and they remain accredited.
- Joined
- Oct 25, 2006
- Location
- London the sh$thole
On improving SOW, my suggestion would be to bloody stop them. All casinos need to do is confirm that the account/ewallet that the funds are coming from is in the same name.
Yes if a customer is displaying unusual deposit/withdrawal/gameplay then they may need to investigate further, but for the vast majority (99%) of people, they want to deposit, play and on the rare occasion they win, get paid!!
Casino gambling is a leisure activity, and the experience (which is a costly one) shouldnt be marred by intrusive SOWs and other BS
As for RG there are plenty of tools available for customers, deposit limits, timeouts, SE etc.
Yes if a customer is displaying unusual deposit/withdrawal/gameplay then they may need to investigate further, but for the vast majority (99%) of people, they want to deposit, play and on the rare occasion they win, get paid!!
Casino gambling is a leisure activity, and the experience (which is a costly one) shouldnt be marred by intrusive SOWs and other BS
As for RG there are plenty of tools available for customers, deposit limits, timeouts, SE etc.
- Joined
- Oct 23, 2012
- Location
- kent, uk
I sent through my documents today as i was asked for them after making a withdrawal request. I can't screenshot my phone banking screen as its encrypted so I sent through a photo of my phone with the details showing to be told it wasn't good enough. When I asked live chat where in their t&c where it states how you must send through documents obviously he couldn't. They make it up as they go along. They are quick enough to quote generic T&Cs when it suits them. As soon as my withdrawals processed I will be closing my account their.
GameRoom
Banned troll
- Joined
- Nov 23, 2019
- Location
- Trollville
I will stop playing on Casumo I am worry Casumo they will ask me for my Coronaviru test to pay me out lol
- Joined
- Apr 21, 2018
- Location
- Scandinavia
As longest Casumo profits on these SoW's, which they clearly do, they will continue... UNTIL, they get enough heat and see a big drop in new and returning players, just then - they will do something about it.
To play at Casumo is a big big risk, so stay away folks.
To play at Casumo is a big big risk, so stay away folks.
- Joined
- Jan 28, 2016
- Location
- uk
Been reading elsewhere, Casumo have removed the ability to lock withdrawals, is that correct?
- Joined
- Apr 3, 2015
- Location
- Kent
Nope, I locked my withdrawals yesterday and were soon marked as paid.
- Joined
- Jan 28, 2016
- Location
- uk
It was late last night the posts started appearing, I've seen it mentioned on a couple of different places thats why I asked.
- Joined
- Apr 3, 2015
- Location
- Kent
It has been a good week at Casumo the last week, although reading this thread has scared me into thinking I was to expect a SoW at some point! I did remove my usual deposit limit, but see they capped it at £2k anyway, which is good.
I always lock withdrawals now wherever possible as I know what I am like. Responsible enough to make a withdrawal and walk away, but reckless enough to cancel it later if bored! I have manageable issues with gambling, which I am sure does not put me in the problem gambler bracket, but appreciate locking withdrawals and deposit limits to be sure.
I always lock withdrawals now wherever possible as I know what I am like. Responsible enough to make a withdrawal and walk away, but reckless enough to cancel it later if bored! I have manageable issues with gambling, which I am sure does not put me in the problem gambler bracket, but appreciate locking withdrawals and deposit limits to be sure.
- Joined
- Apr 3, 2015
- Location
- Kent
Ok, haven't played there today, but if they have removed the lock withdrawal option, I may end up playing somewhere else as it is a feature I do like and use.
- Joined
- Jan 28, 2016
- Location
- uk
Have I missed something @Casinomeister - the review says since Feb they don't accept UK customers?
- Joined
- Apr 3, 2015
- Location
- Kent
Well, yesterday I received a Source of Wealth request and to verify my account again.
Expecting the worse from this thread, it was remarkably straight forward! Confirmed my profession from dropdown list, confirmed my income from drop down list and evidence for source of income was casino winnings - no documents needed apart from copy of my driving licence again to verify ID. Ok, my total RTP at Casumo is more than £2k in profit, so unless they accepted data already held on my account since I was not running at a loss?
And per above posts, I can still lock withdrawals (I love this feature/option and think all casinos should have it as part of RG) and am from the UK with no problems playing. They are still advertising on UK adverts anyway.
Expecting the worse from this thread, it was remarkably straight forward! Confirmed my profession from dropdown list, confirmed my income from drop down list and evidence for source of income was casino winnings - no documents needed apart from copy of my driving licence again to verify ID. Ok, my total RTP at Casumo is more than £2k in profit, so unless they accepted data already held on my account since I was not running at a loss?
And per above posts, I can still lock withdrawals (I love this feature/option and think all casinos should have it as part of RG) and am from the UK with no problems playing. They are still advertising on UK adverts anyway.
- Joined
- Jan 28, 2016
- Location
- uk
Thats not the full SoW people have been getting, I got that a while ago, then when I posted in here they wanted certified accounts and all sorts, thats when they hold your withdrawal to ransom
- Joined
- Feb 15, 2019
They still do I believe. Just that affiliates are no longer allowed to promote Casumo to UK players. Covered here: Affiliates Instructed to Cease Promoting Casumo to the UK
- Joined
- Jan 28, 2016
- Location
- uk
Yes, the review at the time stated they didn't take UK customers though, and parts still do?
- Joined
- Oct 24, 2018
- Location
- Stockton-on-Tees
I had that 2 months back and also thought that was pretty easy (and trustworthy) on their part.
The past two weeks I've been back and forth, sending pays statements & bank statement for the actual SoW check, today its finally been accepted and I can withdraw again. In this time I was still able to deposit (which I did as I like the reel races). I would expect the same in the next few months if you continue playing there, it's was not too intrusive for me and I was willing to release what they wanted, but think I would've closed my account had they asked for more than my own personal Bank & Pay Statements.
Upon inspecting my many bank statements they've concluded my £2000 monthly deposit limit should be reduced to the amount of £1099 (very specific) which is what they deem I can afford monthly, which I suppose is fair enough. My only issue with this is it should be a Net Loss limit, not a Deposit Limit, as this encourages you to keep money in the account when close to the deposit limit, rather than withdrawing (when I have a rare win) and redepositing next time I want to play. I fell foul of this last month, had only lost 400ish throughout the month (Net Loss) but had hit the 2k deposit limit.
Hitmebaby1moretime
Dormant Account
- Joined
- Apr 10, 2020
- Location
- UK
I wrote a nice review for them as I personally had no issues but I can't risk being put through this for a bit of fun gambling. The fun element is totally taken out if being hit with things like this. Sour taste in mouth...
- Joined
- Apr 21, 2018
- Location
- Scandinavia
You should have no problem with Casumo if you:
- have a steady job.
- get paid monthly.
- do not receive money from any 3. party, other than your job (this point is critical important).
- have not made transfers to/from other of your accounts within the same bank. (they will see such transfers, and will ask for account statements from those accounts as well).
- deposit way under your monthly income (doesn't matter if you suddenly get a ton of legit money in your account from a 3. party)
If you can't tick each and every point above... you will get in big trouble at Casumo, sooner or later. I guess @CasumoLouis can verify that.
They will mark you as a criminal with filthy money, or as a problem gambler, until YOU have proven otherwise.
Casumo ofc want you to keep depositing when your account is locked for withdrawals. DO NOT DO THAT!
- have a steady job.
- get paid monthly.
- do not receive money from any 3. party, other than your job (this point is critical important).
- have not made transfers to/from other of your accounts within the same bank. (they will see such transfers, and will ask for account statements from those accounts as well).
- deposit way under your monthly income (doesn't matter if you suddenly get a ton of legit money in your account from a 3. party)
If you can't tick each and every point above... you will get in big trouble at Casumo, sooner or later. I guess @CasumoLouis can verify that.
They will mark you as a criminal with filthy money, or as a problem gambler, until YOU have proven otherwise.
Casumo ofc want you to keep depositing when your account is locked for withdrawals. DO NOT DO THAT!
Hitmebaby1moretime
Dormant Account
- Joined
- Apr 10, 2020
- Location
- UK
I doubt that applies to many people gambling. Who do these people think they are? In a real casino you are made to feel like a welcomed guest not some kind of suspect.
- Joined
- Mar 19, 2008
- Location
- midlands
Where did you get you get the first paragragh from ?
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
- Joined
- May 22, 2012
Casumo can ask you for a DNA test, what brand of tea bags you use and photo of your coin jar if they decide to do so.
Jayjay231221
Experienced Member
- Joined
- Jul 14, 2018
- Location
- Warrington
Casumo don't waste ya breath with them utter filth of a casino now
- Joined
- Apr 3, 2015
- Location
- Kent
I will be a bit fumbarred then! I have a separate bank account for gambling so only income here is from casino withdrawals and funding from my other main account. There is gets interesting as my income on that account is from 3 different jobs, expenses reimbursements, child benefit and benefit allowance as my wife claims PIP. I also deposit a huge percentage of my wage income as I 'recycle' my withdrawals (will not leave funds held at a casino following recent issue with fraudulent withdrawals on my account).
Shame really as I enjoy playing at Casumo, but do not like this black cloud hovering over ready to spoil my fun!
- Joined
- Apr 21, 2018
- Location
- Scandinavia
Casumo can, and will, ask for everything they want. And they will stand firm on those demands until you have sent them or you have gambled your withdrawal away.
I saw a post where Casumo demanded to get a copy of a childs birth certificate because they saw transfers on the players account statements from a 3. party the player said was child support payments.
Edit: like @dunover said; they probably will follow up with a DNA-test, lol
Casumo is a crazy casino. Stay away!
I saw a post where Casumo demanded to get a copy of a childs birth certificate because they saw transfers on the players account statements from a 3. party the player said was child support payments.
Edit: like @dunover said; they probably will follow up with a DNA-test, lol
Casumo is a crazy casino. Stay away!
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- Joined
- Aug 21, 2017
- Location
- Malta
That's kind of really decent to ask some proof about some monthly transfer from 3rd party to your bank account is. If somebody keep transferring money to you repeatedly, it's already much different than some single small transfer.
- Joined
- Aug 13, 2018
- Location
- No mans land
It’s got nothing to with them who transfers money to you or who doesn’t fk sake the worlds gone mad cant stand it all the prying we live in a big brother society
- Joined
- Jan 28, 2016
- Location
- uk
It can be an indication of money laundering though. What, in my opinion, they can't do, is ask for third party documents, and the fact the rep won't answer my questions about that tells me I'm right. Nor would live chat. What they should do, if they have serious concerns, is to make a SAR, and let the authorities deal with it. They are not law enforcement, as much as they seem to think they are.
- Joined
- Apr 21, 2018
- Location
- Scandinavia
I agree. Casumo acts like they are above any law enforcements, which come to show how important it is to NOT receive any money from a 3. party (other than your salary) if you play at Casumo.
In this case, with the birth certificate, Casumo probaby first asked for a signed statement + ID from the person paying child support. The ex would not give her that, so Casumo met her "half way" by demanding birth certificate and proof that the person paying child support is the father.
This is just a guess, but I am talking of experience dealing with Casumo SOW.
- Joined
- Aug 21, 2017
- Location
- Malta
Court order about child support should be sufficient enough as well, if court wasn't needed and parents were able to figure it out themselves, then some document that you are parent of kid (birth cert at least easy) and that you are receiving monthly payment from other person mentioned in birth cert.
It is understandable that if you get every month, what ever, like £500 from private person, there should be some reasoning for that, it could be your "tax free" salary from your 2nd job which is not promoted for Mr TaxMan or just some dirty money your drug dealer friend provide you monthly to play and withdraw something to be added some place where original owner of money can collect is clean and sweet.
It is understandable that if you get every month, what ever, like £500 from private person, there should be some reasoning for that, it could be your "tax free" salary from your 2nd job which is not promoted for Mr TaxMan or just some dirty money your drug dealer friend provide you monthly to play and withdraw something to be added some place where original owner of money can collect is clean and sweet.
GameRoom
Banned troll
- Joined
- Nov 23, 2019
- Location
- Trollville
If I join Casumo Casino will they ask me for Coronavirus Test ?
- Joined
- Apr 3, 2015
- Location
- Kent
Oooops, one month after my last post, I've just received my SoW request, photo ID and bank statements to show my income from Casumo.
Just sent them an e-mail to close my account. My driving licence expired in May 2020, so sent it back to DVLA who aren't dealing with this due to CoVid thus extending licences to October 2020. Plus no current passport, so can't comply with this request.
I can't upload all details about my three jobs and state benefit due to wife claiming a disability living allowance as well.
Definitely not sending my full bank statement showing all my income as too instrusive.
Shame really as currently my account shows as making profit of £4,681 since it was opened, so no deposits, in theory, are coming from my salary! It has taken over £14k of deposits before they ask for my SoW details, but have paid £19k back to me in withdrawals.
It was a nice place to play while it lasted, but they are way too intrusive compared to other big brand casinos which is where I shall play now.
Just sent them an e-mail to close my account. My driving licence expired in May 2020, so sent it back to DVLA who aren't dealing with this due to CoVid thus extending licences to October 2020. Plus no current passport, so can't comply with this request.
I can't upload all details about my three jobs and state benefit due to wife claiming a disability living allowance as well.
Definitely not sending my full bank statement showing all my income as too instrusive.
Shame really as currently my account shows as making profit of £4,681 since it was opened, so no deposits, in theory, are coming from my salary! It has taken over £14k of deposits before they ask for my SoW details, but have paid £19k back to me in withdrawals.
It was a nice place to play while it lasted, but they are way too intrusive compared to other big brand casinos which is where I shall play now.
- Joined
- Dec 9, 2017
- Location
- jacksonspoint ontario canada
That's to bad but I for the life of me can't figure out, why this accredited casino, is still accredited. Demanding all that personal shit is wrong, if they are going to ask for that, should do it before 1st deposit ya right . Never get know response from casumo hence no accredited. Grey zone. Iam from Canada and if any casino ask for that shit I would tell them to take a flying fuck. ✌
- Joined
- Aug 21, 2017
- Location
- Malta
When your SOW is verified, it's only until that moment it's done. It's not like your KYC docs which need to be verified only once (except after they expire) and doing it before your first deposit don't really explain how you fund your deposits, these only can be clarified after these are done.
Also like Richys case, even you withdraw more than you deposit, casino can't know if you use these funds to gambling or you withdraw all your winnings and deposit some other funds (when you win large amounts from casino and you happen to have some criminal money, it's great opportunity to wager them as casinos can assume you wager these same funds they paid you).
Especially UK players these request coming sooner or later from most of casinos, then just have to chose if willing to comply with request or not play there anymore. Personally would complete in one place where requests are reasonable and where they overall threat you fair that you can expect them only ask it again after reasonable time instead of making it monthly routine (of course if starting to deposit much more than usually before you probably get it again from most of places).
- Joined
- Apr 3, 2015
- Location
- Kent
That's the thing, my account was fully verified including SoW and I was playing without any issues. Why is is that when a passport or driving licence needs renewing, the individual is now 'unverified' as though they don't exist in legal terms once their photo ID expires?!!??
Still puzzles me that some places accept a simple ID check based on a credit file search of the individual, whereas others want proof of address, payslips, bank statements, SoW statements, photos of you holding your photo ID's, etc.
I don't want to be petty in not supplying requested paperwork, but in this case I CANNOT as opposed to WILL NOT supply it. End result? I must be classed as a fraud, a criminal, problem gambler, etc and therefore not allowed to play at that casino!!
Still puzzles me that some places accept a simple ID check based on a credit file search of the individual, whereas others want proof of address, payslips, bank statements, SoW statements, photos of you holding your photo ID's, etc.
I don't want to be petty in not supplying requested paperwork, but in this case I CANNOT as opposed to WILL NOT supply it. End result? I must be classed as a fraud, a criminal, problem gambler, etc and therefore not allowed to play at that casino!!
- Joined
- Aug 21, 2017
- Location
- Malta
All casinos have their own processes, that's why i would consider keeping myself verified in one place which has reasonable demands which are not too hard to comply. Some keep shooting you requests more often and more extended than others.
- Joined
- Apr 3, 2015
- Location
- Kent
Ok, I had a reply from Casumo. In summary, I do not have a passport nor a driving licence which suffices their needs (says it expired end of May 2020, DVLA extended it until October due to their offices not processing replacements coz of CoVid, etc). Because I have no photo ID, they close my account anyway. Why do casinos need photo ID? What if you do not have a passport nor drive, this means you cannot play at an online casino? Bonkers!
Extract of reply as follows:
The issue is that as you are not able to provide a valid photo ID at this time, you are indeed correct and we will not be able to proceed with the verification process for now. We have closed your account
Extract of reply as follows:
The issue is that as you are not able to provide a valid photo ID at this time, you are indeed correct and we will not be able to proceed with the verification process for now. We have closed your account
cathsparkes
Dormant Account
- Joined
- Oct 16, 2018
- Location
- grimsby
Did they atleast return your deposits?
- Joined
- Jan 28, 2016
- Location
- uk
You don't need in date photo ID, it can be out of date, assuming its not from like 30 years ago.
This is Casumo's choice, not anything the UKGC requires. They require them to verify the customer, unless they think your name or date of birth has changed then the fact it expired a month ago doesn't affect the validity of the document, especially when the government has extended them, so legally they are still valid.
You can get a mortgage or open a bank account with expired photo ID, so there is no legal reason you can't play at a casino, especially considering you were already verified.
Not sure how Casumo are still accredited tbh, the rep doesn't bother replying on the forum, and going from other posts, nor to PM's.
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- Joined
- Apr 3, 2015
- Location
- Kent
Ummm, I've deposited over £14,000 and withdrawn £19,000 and played there for a few years now.
- Joined
- Feb 3, 2018
- Location
- Glasgow
I'm still wondering why they are asking for it now and havent done for the years he has played there!
- Joined
- Jan 28, 2016
- Location
- uk
He said he was already verified, they are now asking for SoW and as his licence has expired (on paper) asking for a new one.
- Joined
- Apr 3, 2015
- Location
- Kent
He said he was already verified, they are now asking for SoW and as his licence has expired (on paper) asking for a new one.
Yep, was fully verified and what I presume an initial/short version SoW was completed/accepted.
Driving licence reaches a renewal date for new photo, DVLA can't deal with it due to CoVid so extend it until October, but because end date was May 2020, I now cannot play at Casumo. Bonkers! There's me thinking I needed a drivers licence to drive a vehicle, not to retain membership at casinos!!
- Joined
- Feb 3, 2018
- Location
- Glasgow
He said he was already verified, they are now asking for SoW and as his licence has expired (on paper) asking for a new one.
What an absolute joke. Has he suddenly become a new person? Amazing stuff.
- Joined
- Feb 3, 2018
- Location
- Glasgow
Still doesn't compute here....why would they need to re verify you for SOW? Surely it's a financial check? Baffling.
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