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- Feb 25, 2020
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No one can answer if it's right or wrong.
Most opinions are that it's not right to have to supply this detail. If it was that simple then casinos wouldn't be allowed to do it.
Casumo Source of Wealth issues
- Thread starter Iamfozzzz
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- casumo review
Most opinions are that it's not right to have to supply this detail. If it was that simple then casinos wouldn't be allowed to do it.
Concerned Whistleblower
Banned User
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- Feb 24, 2020
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- Malta
Do not flame iGaming reps - or anyone else for that matter.
Well in fozz lad glad you got it eventually shocking firm of crooks this lot
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- Bierland
Do NOT flame anyone in this forum - to include iGaming reps. Thank you.
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- London
Appreciate bad language isn’t helpful, but could similar pressure be applied to the Casumo rep? They remain accredited and we are asking only 2 basic, generic questions.
1. Third party GDPR issue.
2. Indefinite withholding of funds.
These are really basic questions and they appear to be conflict with regulatory industry rules.
They need to be answered don’t they?
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- uk
so after all that they didn't need the third party documents they said they were required to ask for due to regulations. So they have either broken the regulations they apparently had to follow, or they lied?
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- uk
Can I ask what your view is on this please? There are complaints not just on here, but also on other places around Casumo and their SoW procedures, where they retain customer money without, it seems, any legal authority to do so. Louis then opened a thread to answer the questions, then refused to answer a single one. Is that really how an accredited casino and/or rep should act?
If they have a legal basis to do this, then it would take 2 minutes to post links to the relevant sections and shut everyone up, but until then, they are going to come under fire for this current policy. Can you say what their response to the PAB was at all?
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I will hold my breath until we get som answers. Starting nooooooooooow!!!!!! *takes a deep breath*
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That's exactly what the purpose of the PAB is for though, to determine if it's right or wrong, do the regulations and t&c's allow for it etc.. If nobody can answer [make a determination] there would have been no point in your PAB case starting and proceeding.
Nothing in this industry is simple, partly because you cannot generally complain directly to the ukgc even though it is a regulated industry, which is kind of illogical if you think about it.
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I have a uk ltd company , and don’t need to submit audited or certified accounts from an an accountant to the HMRC or Companies House under a certain turnover threshold.
So if casinos ask for this then that is something they won’t get.
My accounts are self compiled and self submitted online.
So if casinos ask for this then that is something they won’t get.
My accounts are self compiled and self submitted online.
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- Jan 28, 2016
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Don't play at Casumo then or you won't get paid.
Concerned Whistleblower
Banned User
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- Feb 24, 2020
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- Malta
I'm not flaming anybody I'm talking facts these imbeciles are taking the piss if you dont like my tone then block my account but I wont be told I cant speak the truth and the shame lies with you for the defence when stevie wonder can see what these morons are doing
- Joined
- Jul 10, 2016
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- North east England
Happy trails before dino or CM beat me to it..
Adios amigo.
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- North east England
And you can talk freely. This coming from a member banned more times than you can imagine.
Just respect the site, the owner and the reps and people will listen.
Do it in the wrong way and you have no Chance.
Concerned Whistleblower
Banned User
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- Feb 24, 2020
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- Malta
Well if they delete me for this its evident they have a nice little affiliation number with casumo and dont want the truth out there I will never not say what I believe or be told what to say the facts are clear about how these guys have operated and the fact they're still getting defended is absurd
Concerned Whistleblower
Banned User
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- Feb 24, 2020
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- Malta
How can you respect this practice? How can you respect @CasumoLouis when he refuses to answer in here creates a new thread and them refuses to answer in there aswell if you cant answer say so dont ignore and dont play games
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- Feb 6, 2020
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- Newcastle upon tyne
Casumolouis being quiet is chipping away at our respect but at the end of they day just an employee and you do as your told as a whistleblower surely you’ve been their!?? You do as your told for your pay? That’s what most of us do? We could direct as much hatred as possible towards casumo but didn’t answer in the first instance so won’t in the end best to just leave it now their is many a casino that operate differently we all learn lessons theirs more important things in life
- Joined
- Jul 10, 2016
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- North east England
I agree. But he’s protecting his job and business, can’t fault him for that.
That’s this business in a nutshell, it’s the Wild West always has and always will be.
I empathise totally, I’ve seen and read it over the years, until they are fined again or it’s actually legislation you won’t get a reply. It’s higher up that a CM rep sadly mate.
Concerned Whistleblower
Banned User
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- Feb 24, 2020
- Location
- Malta
I'm absolutely fine with that just come out and say it look guys I cant answer
Dont create a new thread saying i know there have been some issues so I'll look to answer in here makes no sense
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- Newcastle upon tyne
Surely a whistleblower would be blowing their whistle towards the MGA (Malta) UKGC (UK)
On a gamblers forum or dare I say it an affiliate site your wasting your time l ppl
On a gamblers forum or dare I say it an affiliate site your wasting your time l ppl
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- Mar 25, 2017
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- Ontario, Canada
I get it when people are frustrated, but do you really think that the only way to get your point across is to belittle and flame people?
There are plenty of alternate ways that don't involve any flaming or breaking any CM rules and can get the point across perfectly.
Also to say that if you are banned = site is defending the casino... Really? The rules that everyone who signed up here has to follow isn't the real reason? Unreal thinking process there!
There are plenty of alternate ways that don't involve any flaming or breaking any CM rules and can get the point across perfectly.
Also to say that if you are banned = site is defending the casino... Really? The rules that everyone who signed up here has to follow isn't the real reason? Unreal thinking process there!
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- May 22, 2012
And with abusive trollish posts like that, it's little wonder he stays away. You were warned once your posts are not helping the thread. Adios.
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- Jun 30, 1998
- Location
- Bierland
Louis was told by his bosses that he was not at liberty to give any more information about their operation, and we respect this. Each complex SOW situation is dealt with on a case by case basis - and some folks are having issues with this. Sorry - but this is what regulated gaming looks like.
We have had one PAB resolved concerning source of wealth, and we have two others: one is on hold pending an answer from the MGA, the other - we are waiting for the player to submit more docs. So there is a process happening here that I hope you all can respect.
As for the "concerned" whistle blower from Malta. Well, all I can say is that it's awfully suspicious that it's an account from Malta - possibly a competitor trying to drag Casumo through the mud.
Moving on - we've had another rep explain why third party docs are required, perhaps some of you missed it here:
Casumo-Louis answers
But this does explain why this can happen.
Also, if a casino is abiding by policies that are supported or mandated by their licensing agreements, we will review this, and if these are draconian in nature we'll probably make suggestions on how to improve the player experience. We don't say "Well f*&^ off - we don't like what you do so you're not accredited anymore." Give me a break there - that's counter productive and serves no purpose whatsoever. Read their review at CM - all this SOW stuff is documented there. If players are willing to provide this information - then that is their prerogative.
Furthermore, I can definitely say that the casino reps have been helpful and very responsive behind the scenes. These flaming comments do not help the PAB process nor does it improve the environment of having balanced discussion. A balanced logical discussion is what we strive for in this forum - not a load of accusations stemming from knowing only one side of a story.
We have had one PAB resolved concerning source of wealth, and we have two others: one is on hold pending an answer from the MGA, the other - we are waiting for the player to submit more docs. So there is a process happening here that I hope you all can respect.
As for the "concerned" whistle blower from Malta. Well, all I can say is that it's awfully suspicious that it's an account from Malta - possibly a competitor trying to drag Casumo through the mud.
Moving on - we've had another rep explain why third party docs are required, perhaps some of you missed it here:
Casumo-Louis answers
But this does explain why this can happen.
Also, if a casino is abiding by policies that are supported or mandated by their licensing agreements, we will review this, and if these are draconian in nature we'll probably make suggestions on how to improve the player experience. We don't say "Well f*&^ off - we don't like what you do so you're not accredited anymore." Give me a break there - that's counter productive and serves no purpose whatsoever. Read their review at CM - all this SOW stuff is documented there. If players are willing to provide this information - then that is their prerogative.
Furthermore, I can definitely say that the casino reps have been helpful and very responsive behind the scenes. These flaming comments do not help the PAB process nor does it improve the environment of having balanced discussion. A balanced logical discussion is what we strive for in this forum - not a load of accusations stemming from knowing only one side of a story.
- Joined
- Jan 28, 2016
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- uk
Louis was told by his bosses that he was not at liberty to give any more information about their operation, and we respect this. Each complex SOW situation is dealt with on a case by case basis - and some folks are having issues with this. Sorry - but this is what regulated gaming looks like.
We have had one PAB resolved concerning source of wealth, and we have two others: one is on hold pending an answer from the MGA, the other - we are waiting for the player to submit more docs. So there is a process happening here that I hope you all can respect.
As for the "concerned" whistle blower from Malta. Well, all I can say is that it's awfully suspicious that it's an account from Malta - possibly a competitor trying to drag Casumo through the mud.
Moving on - we've had another rep explain why third party docs are required, perhaps some of you missed it here:
Casumo-Louis answers
But this does explain why this can happen.
Also, if a casino is abiding by policies that are supported or mandated by their licensing agreements, we will review this, and if these are draconian in nature we'll probably make suggestions on how to improve the player experience. We don't say "Well f*&^ off - we don't like what you do so you're not accredited anymore." Give me a break there - that's counter productive and serves no purpose whatsoever. Read their review at CM - all this SOW stuff is documented there. If players are willing to provide this information - then that is their prerogative.
Furthermore, I can definitely say that the casino reps have been helpful and very responsive behind the scenes. These flaming comments do not help the PAB process nor does it improve the environment of having balanced discussion. A balanced logical discussion is what we strive for in this forum - not a load of accusations stemming from knowing only one side of a story.
Thank you for that. I think if Louis had said 'sorry guys, I started the thread with best intentions, but I've now been told I'm not allowed to answer questions on the SoW process' it would have came across much better. Yes people wouldn't have liked it, but at least people would have understood the reasons why he didn't answer anything.
I stand by my view though that Casumo are acting against UKGC and AML guidelines. Parts of the LCCP are posted in here clearly stating funds shouldn't be held indefinitely. I can see nothing within the LCCP or the guidance issued by the UKGC for either RG or AML issues, that allow a casino to do what they are doing.
On top of that, the fact that Casumo refuse to point to anything in writing that exists to show they are allowed to do what they are doing, process third party personal information without consent, hold funds, what to do if a third party refuses documents, seems to suggest they are making the rules up themselves.
If I was being accused of theft on many different places on the internet, and I was confident that what I was doing was legal, I would defend myself by posting a link to the legislation, to regain my reputation. If I just carried on regardless and told people, I'm not talking about it, then I would expect the accusations to continue.
The worst thing for me though is, allowing deposits to continue when a player has no chance of getting paid, if they can't complete the SoW process. Jan, when he mentioned third party documents, stated they wouldn't accept deposits while the process was ongoing. That is a world away from what Casumo are doing.
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- Apr 21, 2018
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- Scandinavia
That such a huge and "trusted" brand like Casumo won't answer questions like these, on such a big forum with massic publicity, is very worrying and problematic.
They choose (yes it is a choice) to get this negative publicity instead of just answering.
I think they have (sorry my language) brutally f*cked so many people over (including me), that IF they answer these kinda simple questions, that will have a huge backlash on them, one way or an other.
A Casino think 99% on how to earn and keep money, so it is a simple business decision, to not answer a single SoW-question.
Casumo should at least get a warning about their SoW process on their accricated, accririted, accrecated, accrieted, accreded (how the f do you spell that word?) page.
Is it possible to add a poll on this forum? "Would you play on Casumo / do you trust Casumo with your money" etc... could be interesting to see the numbers.
They choose (yes it is a choice) to get this negative publicity instead of just answering.
I think they have (sorry my language) brutally f*cked so many people over (including me), that IF they answer these kinda simple questions, that will have a huge backlash on them, one way or an other.
A Casino think 99% on how to earn and keep money, so it is a simple business decision, to not answer a single SoW-question.
Casumo should at least get a warning about their SoW process on their accricated, accririted, accrecated, accrieted, accreded (how the f do you spell that word?) page.
Is it possible to add a poll on this forum? "Would you play on Casumo / do you trust Casumo with your money" etc... could be interesting to see the numbers.
- Joined
- Feb 25, 2020
- Location
- Bournemouth
I completely agree.
Casumo asked me for statements and questioned deposits back in August. If August was an issue then why, when I have attempted to withdrawal question it?
I deposited £££££'s since then and nothing was ever questioned and I stick to my original judgement, if I had never ever won or processed a withdrawal then my SOW would never have been questioned.
Players like me will never understand the rational, because we are the ones affected.
Its shocking, and anyone who says different obviously hasn't been waiting two months for a legit withdrawal and been asked to present their parents financial history.
I thank casinomeister for their help but dont stick up for casinos poor behaviour
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- the land of snow and maple syrup
I don't think it's a matter of Bryan defending the casino; rather, recognizing the rep's hands are tied; they answer to their own higher ups and are limited and bound by the casino's choices
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- Apr 21, 2018
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- Scandinavia
haha, yeah - english is not my first language, and don't have a spelling check + I am too lazy to Google it.Easy on the sauce there Lobo, it's still early in the quarantine period.
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- the land of snow and maple syrup
accredited
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Deleted
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- the land of snow and maple syrup
well...at least you beat me to it
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- Apr 21, 2018
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- Scandinavia
I am quicker than the Corona viruswell...at least you beat me to it
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- chelmsford UK
I also, very much doubt he would be allowed to post the above.
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- Jan 28, 2016
- Location
- uk
but was allowed to tell Bryan for Bryan to post?
Plus, considering he has ignored answering any questions about this for weeks, he must have known before now that he wasn't allowed to answer the questions, so the thread was created just to troll the forum.
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- chelmsford UK
Telling Bryan in a PM, is not quite the same as posting it on a forum for all to read.
Your attacking of the monkey, is relentless.
- Joined
- Jan 28, 2016
- Location
- uk
so Bryan got a PM then breached the confidence Louis placed in him, by posting the contents of that PM on here in public, knowing full well it wasn't for public consumption? I very much doubt that.
Your trolling, as is pretty much every post you make on here, becomes extremely tiresome.
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- liverpool
Seems Luckyscouser was right about you
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- Apr 27, 2009
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- the land of snow and maple syrup
let's move along guys, please - I'm too tired for a tit for tat
cheers
cheers
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- Apr 27, 2009
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- the land of snow and maple syrup
can't hardly hold a cage fight if someone let you out of your cage
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- Bierland
I'm a bit lost as to where this thread has gone to.
And we may be at an impasse here. Everyone has their opinions on the matter about SOW, and how the casino properties deal with their obligations to their legal teams and licensing jurisdiction(s).
As I mentioned before, my responsibility is to provide information in order for you to make smart decisions. This is not just from what I post in the forum, but via the reviews which I really try to keep updated as much as possible.
Additionally, the reviews are not only my "review" but reviews from our Meister Minions. So if anyone is imagining there is biasness in my perceptions - they can refer themselves to what these members think.
LOL - but then maybe the MMs are biased too.
Anyway - what would be nice are suggestions on how to make the user experience better with SOW - either at Casumo or for any casino for that matter. If that's the case, a new thread should be initiated.
If we are just going to be bitching at each other here, then why bother continuing a conversation?
And we may be at an impasse here. Everyone has their opinions on the matter about SOW, and how the casino properties deal with their obligations to their legal teams and licensing jurisdiction(s).
As I mentioned before, my responsibility is to provide information in order for you to make smart decisions. This is not just from what I post in the forum, but via the reviews which I really try to keep updated as much as possible.
Additionally, the reviews are not only my "review" but reviews from our Meister Minions. So if anyone is imagining there is biasness in my perceptions - they can refer themselves to what these members think.
LOL - but then maybe the MMs are biased too.
Anyway - what would be nice are suggestions on how to make the user experience better with SOW - either at Casumo or for any casino for that matter. If that's the case, a new thread should be initiated.
If we are just going to be bitching at each other here, then why bother continuing a conversation?
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- Newcastle upon tyne
An across the board SOW policy adopted by all casinos from a certain jurisdiction is what is needed but because of the interpretation in terms set by for instance the UKGC probably won’t happen
- Joined
- Jan 28, 2016
- Location
- uk
I think most of that has been suggested on this thread and the Q&A one. When the rep (through choice or not) just ignores everything thats asked or suggested, it does make it a bit of a waste of everyones time.
Obviously the main suggestion is not to hold withdrawals hostage, and not to keep accepting deposits. I haven't seen a single person think that is the correct way to do things. Casumo seem to be the only casino doing so at the moment, and therefore the comments are clearly directed at them. We can't ask Jan (for example) not to keep accepting deposits when customers can't get paid, as he doesn't accept deposits while SoW is ongoing.
We know SoW stuff has to be sensitive, as otherwise you are telling the criminals how to get round the checks casinos have in place, so no casino will ever give a step by step run down of how their SoW procedures work, which is fair enough. However, linking to the section of the act/guidance/GDPR that allows them to operate in the way they do shouldn't be a problem, as it is public anyway, and would in no way give criminals loopholes.
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- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
I think Spin UK's quoted quite a few relevant sections that to be fair, don't need much interpretation - they're pretty straightforward, especially around the whole outstanding SOW and deposits/withdrawals
I know the last iteration of AML put more checks to be done on beneficial owners but that wouldn't apply here for punter - casino relationships.
I think there's a duty on a casino to 'enquire', 'ask questions', 'satisfy themselves' when reviewing SOW and seeing any transactions etc but that is a world away from asking your second cousin twice removed to go through their own SOW? - maybe this area is the one that's more open to interpretation, I dunno - if a casino asks 'why did Uncle Bob fire you 500 quid', would the answer of 'They won on the horses and wanted me to have a punt myself' satisfy?
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- Newcastle upon tyne
When the casinos use a third party verification company to verify a regulated SOW kind of company which all casinos could use not really clues up on the laws around this but surely their is a better way
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
When the casinos use a third party verification company to verify a regulated SOW kind of company which all casinos could use not really clues up on the laws around this but surely their is a better way
Sometimes the problem with using third parties to do this stuff is that some companies aren't keen on it because ultimately the risk of non compliance still sits with the company (you can't outsource that - thought contractually you may have a claim against the 3P). Plus, there are additional requirements on the part of the company such as getting the right assurances that the 3P are doing what they need to - sometimes a business might think 'well, given we're still het if it goes wrong and will require us to monitor the 3P, may as well do itself'.
Due diligence wise i don't think (may be wrong) that the company can rely on the 3P to perform 'ongoing monitoring'.
- Joined
- May 8, 2018
- Location
- south east england
my solution is the data of all casino transactions [deposits, withdrawals] are forwarded to the ukgc, which has some computer program analyse the data and then they instruct the casino who to SOW, referring back to them with the results. Or if really hands on, the ukgc could carry out the SOW, compliance would be higher as people would feel safer sending confidential financial info to a govt dept/quango than a casino.
many people live with parents, no one is going to ask their parents for mortgage docs to send to a casino, it's crazy to think they would, and then withholding the funds indefinitely because the customer doesn't provide these docs is wrong, refer the case onto the fraud authorities for advice if you're that concerned of the risks.
many people live with parents, no one is going to ask their parents for mortgage docs to send to a casino, it's crazy to think they would, and then withholding the funds indefinitely because the customer doesn't provide these docs is wrong, refer the case onto the fraud authorities for advice if you're that concerned of the risks.
- Joined
- Mar 2, 2019
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- sweden
Should be added to the review that you may get hit by an impossible SOW-request when making a withdrawal.
BlaCGaming
Experienced Member
- Joined
- Dec 6, 2016
- Location
- Germany
all the regulations aside, lets assume that you are trying your best to supply every requested document:
What can do you if the third party refuses to give you their documents? There is literally no solution given and you are stuck on both ends? Or am I missing something here? Isnt this a huge issue even for people who believe all the checks are fine?
What can do you if the third party refuses to give you their documents? There is literally no solution given and you are stuck on both ends? Or am I missing something here? Isnt this a huge issue even for people who believe all the checks are fine?
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