- Joined
- Mar 12, 2020
- Location
- Finland
I played at Casumo in 12.2.2020 and won 5828,75€ after wagering. I provided all the required documents and they got approved at the end off the month. It has been 1.5 weeks after the withdraw and none of the winning has been payed yet. I asked about this and got an email saying they declined the pay out and have closed my account due breaking the rules:
(3.2.1 & 3.2.2)., Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Casumo must be informed by the respective Accounts’ holders.
I have only 1 computer that I have been playing and used my IP. I have checked the withdraw status with my phone but have not played. I am 100% sure there is only 1 account in Casumo under my name and household and I am sure I have not broken the rules.
This case seems extrajudicial decision by Casumo and they just refuse to pay. I asked for proof but they said they wont provide me any proof that I have broken the terms and rules. I have filed a complain to MGA and through Askgamblers+CasinoMeister.
Any thoughts and tips for me? Any change to get Casumo to send proofs or/and pay me my winnings in the end? Any similar cases or problems with Casumo?
(3.2.1 & 3.2.2)., Only one Account for each household, IP address and computer device is allowed. If two or more users share the same household, IP address and computer device, Casumo must be informed by the respective Accounts’ holders.
I have only 1 computer that I have been playing and used my IP. I have checked the withdraw status with my phone but have not played. I am 100% sure there is only 1 account in Casumo under my name and household and I am sure I have not broken the rules.
This case seems extrajudicial decision by Casumo and they just refuse to pay. I asked for proof but they said they wont provide me any proof that I have broken the terms and rules. I have filed a complain to MGA and through Askgamblers+CasinoMeister.
Any thoughts and tips for me? Any change to get Casumo to send proofs or/and pay me my winnings in the end? Any similar cases or problems with Casumo?
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