Casumo Not Accepting Australians

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
I was just happily playing Cloud Quest over at Casumo when the screen froze and I suddenly got this message:

"Your account has been locked for security reasons please contact support."

Live chat told me they will email me and then later I got this email:

Hey xxxx,

Please note that due to the online gambling legislation in force in Australia, Casumo cannot allow access to its services in Australian territories.

Sorry about this my friend.

Sam
Casumo Ambassador



The only problem is: what about the money in my account?
I had about €25 in my account that I can't get to now. Although, it still had a wagering requirement of about €100 left I'm sure I would have got through it and made a withdrawal.

Not good for casinos to accept a players deposit then suddenly ban the country.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Not good, not good at all.

I appreciate the casino(s) in question are only adhering to rules but I am getting fed up of reading about an ever growing list of restriction after restriction :(

I'd hazard a guess that they will simply refund your original deposit.
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
As it so happens my original deposit was €25. It seems to me to be fair and square if they refunded it.

If there are any Australians interested I'm pretty sure it was to do with this:
You do not have permission to view link Log in or register now.


I just hope I can still play at 32Red...

EDIT: Casumo have already offered to refund me my deposit.
 
Last edited:

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
I would guess they are preparing for the future early...the Interactive Gambling Amendment Act has only just been introduced to Parliament...it hasn't been passed yet a.f.a.i.k. although that is likely.
 

pluggedcar54

Dormant account
Joined
Nov 12, 2016
Location
australia
Hearing your pain

I had the same issue when i logged in this morning, They happily took my deposit 2 days ago , I did a little digging around , and even though they say onlne gambling is illegal they dont seem to give a shit lol , im sure you've found the links im sharing but for any 1 else , although this experience does raise alot of concerns and questions for me , as a gambler and an online gambler aswell im certainly going to make some phone calls next week and see where this stands.

You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


a few interesting links on the ACMA web site aswell
 

CasumoAffiliates

Dormant account
Joined
Jan 21, 2016
Location
Malta
We apologize for the frustration expressed. However, due to the online gambling legislation in force in Australia, we cannot allow access to Casumo from within Australian territories.
 

pluggedcar54

Dormant account
Joined
Nov 12, 2016
Location
australia
O oh

So if casumo has allowed australian players to play on there site , they have broken the interactive gaming act ??

Why is casumo the only site to have removed australian players, as there plenty other sites allowing us to play freely , i have emailed some of the casino's i play on and they say there able to accept australian players or is it that casumo dont have permission,
 
Top