Here's a letter I wrote to the Casino Rewards supposed "risk management"
Dear Risk Management,
I received an email today (01/09/10) from "Support" <support@casinoaction.com>.
Included in this email was an offer from Casino Action. Apparently a Casino Rewards casino. Following the link from within the email I was sent to this webpage.
The problem with this webpage is that every single link on the webpage is a link to download the software. Even the "Terms and Conditions" link is just a link to download the software.
After discussing this with a CasinoRewards support worker via live chat, I was assured that this was not an email from Casino Action or from CasinoRewards.
The problem being that the webpage "c-rewards.com" is in fact a CasinoRewards webpage.
Domain C-REWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL
Whois server whois.instra.net
Created 05-Nov-2002
Updated 02-Oct-2008
Domain C-REWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL
Whois server whois.instra.net
Created 05-Nov-2002
Updated 02-Oct-2008
Expires 05-Nov-2009
Time Left 13 days 13 hours 58 minutes
Status ok
DNS servers UDNS1.ULTRADNS.NET 204.69.234.1
UDNS2.ULTRADNS.NET 204.74.101.1
Domain CASINOREWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL
Whois server whois.instra.net
Created 16-Mar-2000
Updated 20-May-2009
Expires 16-Mar-2010
Time Left 144 days 13 hours 39 minutes
Status ok
DNS servers PDNS1.ULTRADNS.NET 204.74.108.1
PDNS2.ULTRADNS.NET 204.74.109.1
PDNS3.ULTRADNS.ORG 199.7.68.1
PDNS4.ULTRADNS.ORG 199.7.69.1
PDNS5.ULTRADNS.INFO 204.74.114.1
PDNS6.ULTRADNS.CO.UK 204.74.115.1
So now I have two logical assumptions. Either CasinoRewards or Casino Action is sending out emails with links to false web pages that only allow the customer to download the software without being able to actually read the Terms and Conditions.
Or somehow some affiliate of a CasinoRewards casino got my email address from either CasinoRewards or a CasinoRewards casino and is using it to spam me.
And that brings me to two questions. Is CasinoRewards dishonest enough to create webpages with false links to trick players into downloading casino software when they think they are clicking links to important things like the terms of the offered bonuses and is my email address safe with CasinoRewards.
An answer to these questions would be greatly appreciated.
Thanks.
Now here is the response.
Hello,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
Please note that the email support@casinaction.com belongs to the casino. As for the Terms and Conditions web page. You do get the page to Read, understand and agree to the terms and conditions while registering the account on the casino.
If you havent undergone this procedure, you cannot register a real money account at the casino. I have attached a screen shot for your reference.
I see that all the accounts have been locked as per your request presently.
We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
Tabriz
Customer Loyalty Team
Well, first of all the live support worker told me several times that this webpage did not belong to the Casino Action casino even after I sent him a link to the webpage so he could look at it. Second of all regardless of the fact that you can read the terms and conditions after downloading the software, the links on this fake webpage are misleading and it's possible that a person may not want to download the software first then read the rules.
I know these casinos aren't accredited or rogued but I'd be careful playing at any casino that tries to deceive you before you even create your account. It's bad business practice.
It took about a week to get this response from their "risk management" and the webpage still exists complete with false links.
This is the attatched screen shot I was sent.
Check out our honest and detailed review of Casino Action.
Dear Risk Management,
I received an email today (01/09/10) from "Support" <support@casinoaction.com>.
Included in this email was an offer from Casino Action. Apparently a Casino Rewards casino. Following the link from within the email I was sent to this webpage.
You do not have permission to view link
Log in or register now.
The problem with this webpage is that every single link on the webpage is a link to download the software. Even the "Terms and Conditions" link is just a link to download the software.
After discussing this with a CasinoRewards support worker via live chat, I was assured that this was not an email from Casino Action or from CasinoRewards.
The problem being that the webpage "c-rewards.com" is in fact a CasinoRewards webpage.
Domain C-REWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL
You do not have permission to view link
Log in or register now.
Whois server whois.instra.net
Created 05-Nov-2002
Updated 02-Oct-2008
Domain C-REWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL
You do not have permission to view link
Log in or register now.
Whois server whois.instra.net
Created 05-Nov-2002
Updated 02-Oct-2008
Expires 05-Nov-2009
Time Left 13 days 13 hours 58 minutes
Status ok
DNS servers UDNS1.ULTRADNS.NET 204.69.234.1
UDNS2.ULTRADNS.NET 204.74.101.1
Domain CASINOREWARDS.COM
Registrar INSTRA CORPORATION PTY, LTD.
Registrar URL
You do not have permission to view link
Log in or register now.
Whois server whois.instra.net
Created 16-Mar-2000
Updated 20-May-2009
Expires 16-Mar-2010
Time Left 144 days 13 hours 39 minutes
Status ok
DNS servers PDNS1.ULTRADNS.NET 204.74.108.1
PDNS2.ULTRADNS.NET 204.74.109.1
PDNS3.ULTRADNS.ORG 199.7.68.1
PDNS4.ULTRADNS.ORG 199.7.69.1
PDNS5.ULTRADNS.INFO 204.74.114.1
PDNS6.ULTRADNS.CO.UK 204.74.115.1
So now I have two logical assumptions. Either CasinoRewards or Casino Action is sending out emails with links to false web pages that only allow the customer to download the software without being able to actually read the Terms and Conditions.
Or somehow some affiliate of a CasinoRewards casino got my email address from either CasinoRewards or a CasinoRewards casino and is using it to spam me.
And that brings me to two questions. Is CasinoRewards dishonest enough to create webpages with false links to trick players into downloading casino software when they think they are clicking links to important things like the terms of the offered bonuses and is my email address safe with CasinoRewards.
An answer to these questions would be greatly appreciated.
Thanks.
Now here is the response.
Hello,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
Please note that the email support@casinaction.com belongs to the casino. As for the Terms and Conditions web page. You do get the page to Read, understand and agree to the terms and conditions while registering the account on the casino.
If you havent undergone this procedure, you cannot register a real money account at the casino. I have attached a screen shot for your reference.
I see that all the accounts have been locked as per your request presently.
We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
Tabriz
Customer Loyalty Team
Well, first of all the live support worker told me several times that this webpage did not belong to the Casino Action casino even after I sent him a link to the webpage so he could look at it. Second of all regardless of the fact that you can read the terms and conditions after downloading the software, the links on this fake webpage are misleading and it's possible that a person may not want to download the software first then read the rules.
I know these casinos aren't accredited or rogued but I'd be careful playing at any casino that tries to deceive you before you even create your account. It's bad business practice.
It took about a week to get this response from their "risk management" and the webpage still exists complete with false links.
This is the attatched screen shot I was sent.
Check out our honest and detailed review of Casino Action.
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