Casinomeister Awards 2011 - Contenders, Suggestions and your input

[herlisfood]

since you mentioned that i have also having problems with my 32red casino software like many of you i also thought it was at my end my computer but now i know its not. thanks!

 

[herlisfood]

while im at it i now just remebered that i won a seat at the blackjack tournament at 32red and can't get in the table but at the same time i was logged on and was chatting with live chat about my problem and she just said that she will let microgaming know about the problem and even e-mailed me about it but since then i never heard from them and i wasnt able to play the game and i even waited and stayed awake cause the game played at 3:30 am my time.

 

[vinylweatherman]

I think a new category, "Copyright thief of the year" is needed, since it seems we get one of these EVERY year, with it being iButler this time, and Jackpots Heaven before. Having this as a special category is useful, otherwise such operators clog up "rogue of the year" awards, which is unfair on other rogue casinos that have simply screwed the players. This would be a joint award, shared by the operators and the software suppliers.

 

[Seventh777]

How about `Santa`s Clauses` Spirit of the bonus would figure highly here, and `Santa Flaws` for those pesky withdrawal processors, maybe, just maybe the casino`s affected with this should use the same system used when people deposit (these always work 100% yes?).

Moving on I would like to nominate Big Casino as best newcomer, Viktar busts his balls here and listens to what the customers want and ensures they get it, i`m sure this is the road the majority of us want to see the new casinos travel

 

[Seventh777]

I don´t think 32red should be casino of the year this time for one reason: The technical errors / server problems increased much and when i pay to play i expect not to restart the casino every 15 minutes to play on.
Some MG casinos have technical problems but 32red is worse in this.

If this was a problem 32Red`s end it would affect everyone playing there, it isn`t, the problem is your end, be it an update or whatever that triggered the problem and in doing so exposed a fault/faults your end.

I`ll try and break this down as best I can......When you get annoying problems like this they are nigh on impossible to cure as every single P.C. out there is unique (okay you could have identical hardware to another P.C. but, you will most definitely not have identical software installed be-it security stuff or whatever, and identical registries), this is why most errors that carry a distinct code ie 141 have 1000`s upon 1000`s of possible cures, nothing I repeat nothing exposes these weird glitches/errors/bugs more than an online game after patch day, the forums are awash with fuming gamers screaming at how `Epic Fail` the devs and their coding is for a bug filled patch only to be calmed down a few days later when the remedies start flooding in and curing them one by one.

A good example here was one of many such cases I suffered when playing WoW after I patch I lost all sound, I done everything trying to cure this, from the games own seek and repair tool to a complete re-install, this had me pulling what little hair I have left out, then, one day by chance I was browsing the American based forums in the help and support section and noticed an identical problem with two possible remedies - the 1st was take out your memory sticks and swap them, this failed, the 2nd however cured it instantly, navigate to the WoW folder and rename WoW.exe to any other name, create a shortcut for this new .exe file and that cured it.

Network cards and over capping their max data cap can cause some of the most bizarre glitches/bugs/errors ever also, you would be very surprised at what is responsible for most of the problems caused, and in 99% of the cases it is not what you think.

Best help I can offer here is google your problems, weed out the crap and try all possible cures.

On a sidenote, it would help if software providers had a Q&A`s section on their sites with known bugs/errors and relevant cures.

Good luck .

P.S

Sorry for the derail.

 

[vinylweatherman]

If this was a problem 32Red`s end it would affect everyone playing there, it isn`t, the problem is your end, be it an update or whatever that triggered the problem and in doing so exposed a fault/faults your end.

I`ll try and break this down as best I can......When you get annoying problems like this they are nigh on impossible to cure as every single P.C. out there is unique (okay you could have identical hardware to another P.C. but, you will most definitely not have identical software installed be-it security stuff or whatever, and identical registries), this is why most errors that carry a distinct code ie 141 have 1000`s upon 1000`s of possible cures, nothing I repeat nothing exposes these weird glitches/errors/bugs more than an online game after patch day, the forums are awash with fuming gamers screaming at how `Epic Fail` the devs and their coding is for a bug filled patch only to be calmed down a few days later when the remedies start flooding in and curing them one by one.

A good example here was one of many such cases I suffered when playing WoW after I patch I lost all sound, I done everything trying to cure this, from the games own seek and repair tool to a complete re-install, this had me pulling what little hair I have left out, then, one day by chance I was browsing the American based forums in the help and support section and noticed an identical problem with two possible remedies - the 1st was take out your memory sticks and swap them, this failed, the 2nd however cured it instantly, navigate to the WoW folder and rename WoW.exe to any other name, create a shortcut for this new .exe file and that cured it.

Network cards and over capping their max data cap can cause some of the most bizarre glitches/bugs/errors ever also, you would be very surprised at what is responsible for most of the problems caused, and in 99% of the cases it is not what you think.

Best help I can offer here is google your problems, weed out the crap and try all possible cures.

On a sidenote, it would help if software providers had a Q&A`s section on their sites with known bugs/errors and relevant cures.

Good luck .

P.S

Sorry for the derail.

If Microgaming gave users a decode list for the error codes, skilled users would be able to track down the cause much easier. Instead, you MUST contact support, who are often clueless and have to pass it on to Microgaming, who never get back to the player, but often the problem disappears after an update.

It would also help if a change list was published for each update, so users could see what functions had changed, and again be able to narrow down the cause. Such things ARE issued, but are "secret" for the eyes of the operator only. I have seen one for RTG a while back, so presume something similar exists for Microgaming.


Some problems seem to affect loads of players, and the long running problem with tournament lag may well be "my end", but MGS will release no information about the difference between a lobby version of the game (no lag), and the tournament version (often terrible lag).

 

[Seventh777]

If Microgaming gave users a decode list for the error codes, skilled users would be able to track down the cause much easier. Instead, you MUST contact support, who are often clueless and have to pass it on to Microgaming, who never get back to the player, but often the problem disappears after an update.

It would also help if a change list was published for each update, so users could see what functions had changed, and again be able to narrow down the cause. Such things ARE issued, but are "secret" for the eyes of the operator only. I have seen one for RTG a while back, so presume something similar exists for Microgaming.


Some problems seem to affect loads of players, and the long running problem with tournament lag may well be "my end", but MGS will release no information about the difference between a lobby version of the game (no lag), and the tournament version (often terrible lag).

Agreed 100%, remember the wheel of wealth error a few months back?, this was a software issue, easily cured if noticed at 32Red as their bonuses would pick this up when you clicked on the claim this bonus button, but, this error theoretically cost me just under £200 at GoWild, as you cannot see there how much w/r you have on your bonus (unless you log out), I keep a close eye on my play curtsey of stats, long story short, after completing my w/r I tried to withdraw only to find out I still had a lot of w/r left, I contacted CS and was told I had an unfinished game left thus meaning I still had the previous bonus still running, and eventually lost my balance trying to beat the w/r.

Somewhat fuming I emailed customer support and got no joy, even though there was no evidence of me playing WoW for over a year, proving it was a software error and imho I should have been reimbursed my loss from MGS.

 

[amatrine]

I would say Best Group" JPC Group. Never have any problems with them. I think they have surpassed Club world in customer service , and speed.
I have left the CWC for Jackpot Capital Group , as I feel I am treated better there, no hassles or delays on cashout etc.. Reliable.



The worst has to be that Ibutler for theft. That was just crazy! Then to have the nerve to come her and try to get players.

 

[fredhead60]

Casinomeister Awards 2011

Best Casino Group: Club World

Best Casino: El Dorado Palace

Worst Casino: Royal Kings Casino

 

[fanihi]

My Nominations

Best Casino Grp - Jackpot Capital
Best CSR - Jasmeen
Best Gambling Forum- CM

 

[dubleup]

Rating the casinos I have deposited at...

Worst service
VIP Lounge

Best service
3Dice

best casino
3Dice or INetBet

best manager
Inetbet

Best games/software
3Dice or Nuworks

<b>Worst Casino Management - VIP Lounge <\b>
Depending on the manager/support rep/cashier you are talking to, stated company policy can vary. Applicable terms and conditions not necessarily what is posted under 'Terms and Conditions' on the website. Slow/No response to support inquiries. Shady.

 

[Tirilej]

Best Casino: 32Red

Best Customer Service: 32Red

Best Casino Group: Jackpot Capital

 

[Nicla]

According to my very short on line gamling experience:

Best casinos 32Red and Rushmore (support,offers, payments)

Worst casino Club Gold (support, impossible promos, wager rules )

Best confusing casino Club Gold again

 

[met1959]

Inetbet super service

Clubworlds very good

 

[max1mike]

worst group:

the United States government, for not allowing us the freedom to do whatever the hell we want with our cash.

 

[hakapuku]

Best Casino - Expekt.com, Worst casino- too many (Inetbet, Betfair, Intercasino...)

 

[SlotMonster]

Can I vote for myself? I think I'm the only one Casino Rep who got married in 2011

So how about "Newlyweds of the year" for me and Mrs. SlotMonster?

 

[Diane]

Can I vote for myself? I think I'm the only one Casino Rep who got married in 2011

So how about "Newlyweds of the year" for me and Mrs. SlotMonster?

Congrats to you and your bride!

Diane

 

[Nifty29]

Best casino - 32Red and inetbet

Best casino group - Club World

Worst casino - iButler Casino

Worst casino group - Affactive

Worst "thanks" button Scrooge - Vinylweatherman

 

[Seventh777]

Worst "thanks" button Scrooge - Vinylweatherman

PMSL .

 

[Nifty29]

Fastest Payouts(100% of time) InetBet
Best Casino Club World
Best Deposit Bonuses: Club World

Worst Percentage Payout: 3 Dice (also worst deposit bonuses)

Slowest Payout: Rushmore Casino Group

Fastest Payout via Courier Check 2011: Liberty Slots (overnight)

Best Software: Net Entertainment
Best Games: Net Entertainment ( so glad they are back)

Worse Games: Grand Prive


Will add more as I think of it

Out of interest...

What do you mean by being glad netent are "back"? I didn't realize they went anywhere?

What do you base your 3Dice "worst payout %" on? Your own play?

 

[Seventh777]

Can I vote for myself? I think I'm the only one Casino Rep who got married in 2011

So how about "Newlyweds of the year" for me and Mrs. SlotMonster?

I nominated you, I also posted a picture of your car when you expressed your views on your new name colour, as you missed it, here it is again.......

 

[Balky]

I would like to nominate the best casino in my opinion 3Dice and the best group 32Red (boring I know, but cant change the fact that those two are absolutely the best ones)
Best new casino: Queen Vegas Casino

Cheers

Balky

 

[SlotMonster]

I nominated you, I also posted a picture of your car when you expressed your views on your new name colour, as you missed it, here it is again.......

Oh, thank you, Seventh777!!! Wifey LOVED my new car!!! This is "her" colour!!!

 

[luvmycop]

3 DICE and 32Red

are us players excepted at both of these sites?

I can not find one that wants to pay out in a timely manner

i have always found 3dice to be the most honest casino - they genuinely care about their players and take time to get to know them so you are not just a number but treated as a member of a family, their bonuses are by far the best and easiest to understand so no hidden surprises when you withdraw,
The players as well as support staff are lovely and i love my 3dice family soooooooooooo much

 

[Diane]

are us players excepted at both of these sites?

I can not find one that wants to pay out in a timely manner

Yes, 3Dice accepts players from the USA

Great site, fast pay, super customer service.

Diane

 

[slotjunkie]

Yes, 3Dice accepts players from the USA

Great site, fast pay, super customer service.

Diane

Not all USA, I am NOT allowed from Washington State!

 

[sparkles]

Not much too different here

Best Casino - 3Dice
Best Group - 32Red
Best Casino Manager - Anna (3dice), she is a true sweetheart, and Im not saying that because I win all the time
because I certainly dont, she is a genuine caring person, and I enjoy immensely our casino related and un related chats.
Pat.H (32red) is next, he is a real character, with a super sense of humour.
Best Support - 3Dice - Ellen, Karen, Lance, Andrea, Jared. I admire how they can run a chatroom
and support at the same time, neither is an easy feat, yet they manage to look totally in control at all times that is a huge thing its itself.
then again is 32Red - Teresa, Merryn, Lewis, (all of them theres a lot of names)
3rd would be clubworld though I dont play there often now, Ola is a sweetie,

I dont really have a worst, as I only play now at ones I am happy and comfortable with,
generally if they dont make an impression the first couple of times then I dont go back

 

[mecan49]

I think 3Dice for Customer Service and Casino

 

[Tengil]

Best casino: 32Red.

Best CS: 32Red. They actually manage to solve most of the problems in minutes.

Best casino manager: Ben from Nordicbet.

Best casino software: Playtech.

Best operation: Pokerstars

Head in the sands: All licensing jurisdictions with the exeption of IOM altough their complaint procedure could be better.

Worst casino: Grand Duke

Worst group: Curgam something, the ones with Mighty slots etc. Cereus comes at an honorable second place.

Worst software: Either Netent or Wagerworks.

Most annoying forum member: All those who play at notorious slow-payers and then complain.

 

[polli123]

Have another one:

Best screenshot: metaxa with his 100k hit @ Videopoker

Best aff manager: sabina keller

Best casino: Goldenriviera

Best support: Inetbet

 

[blacklabrador]

3Dice

Another USA player here with limited places to play and my vote is for 3dice. At first when I tried the casino almost 2 years ago , I didnt care for it at all. Seemed very tight however the customer service was absolutely TOP NOTCH, and payouts were fast and easy. Well after a year of not playing on there, I decided to come back and try again. Turns out I just had a horrible streak of bad luck when I first signed up. I find this casino THE BEST nowadays and it is the only one I play on anymore and trust with my money 100%. Anna, Lance, Jared, and those others that are in customer service treat others how they would like to be treated. I have referred many people to them as well because of their great customer support and fast payouts. 3Dice has my vote across the board in every category.

 

[The Dude]

Wow - now I have a lot to work with

There have been many great suggestions and ideas; this year's awards should really be an entertaining read.

Some tough decisions though - many casinos can fall into "Stupid Casino Tricks" and "Head in the ass" award simultaneously - these coveted awards are usually fought hard over by a number of well deserving entities. Honoring the rightful winner is demanding.

 

[vinylweatherman]

PMSL .

I don't want to wear my mouse out by clicking needlessly - I need that button to spin the fruities

If you can successfully train ONE Essex girl, you deserve more thanks than are allowed under form rules (Proof needed of course).

 

[Seventh777]

I don't want to wear my mouse out by clicking needlessly - I need that button to spin the fruities

If you can successfully train ONE Essex girl, you deserve more thanks than are allowed under form rules (Proof needed of course).

Lol, I may need your help here my friend, as you may be aware that the vigorous training regime does indeed involve, some rigorous finger clicking (literally)

 

[Slotster!]

Have another one:

Best screenshot: metaxa with his 100k hit @ Videopoker

What the hell does polli123 know about screenshots? Coming in here like you own the joint. Bet you've NEVER started a screenshots thread in your life, certainly not a popular one.

You newbies. Makes me sick.

 

[Simmo!]

What the hell does polli123 know about screenshots? Coming in here like you own the joint. Bet you've NEVER started a screenshots thread in your life, certainly not a popular one.

You newbies. Makes me sick.

There's a few players here that might curse that thread LOL

 

[threescatters]

If it's not too late id just like to give a big thumbs up for paddypower, for those who like playtech games they are great! and honestly they pay faster than even the almighty 32red.

 

[parpol]

32Red e Pat H!

 

[uxix]

32RED!

 

[barx7]

32Red for me too

It's the only MG casino I'll play at now

 

[PNEFOREVER2]

Haven't played at too many casinos as I'm still relatively new to online gambing/gaming,only played at 32Red,Ladbrokes,Betfair,888,GoWild and Inetbet so through my own experience I can't really give a nomination for certain awards ie worst casino simply because I haven't yet been done wrong by one.

Anyhow.

Best casino group:32Red

Best Casino:32Red

Best Casino Manager:32Red-Pat

Best CS:32Red/GoWild To be fair I can't choose between them as they are both exceptionally efficient and polite,I would have also added Ladbrokes to this list but the CS option seems to disappear from time to time for some strange reason.

 

[bsilva028]

sugestion

why do not put
"worst manager"?

for me 32red

 

[shanetospin]

Casinomeister Awards 2011

I've played at a few sites on here 32Red, RedFlush, GoWild, PaddyPower, InerBet and Ladbrokes to name a few.

My awards for the following categories Best Casino - Worst Casino, Best Group - Worst Group, Best I-Gaming Rep - casino manager

go to................

Best Casino -32RED

Since joining I have been made to feel welcomed and valued- when I've had a problem no matter how big or small they have always acted promptly to rectify the issue straight away! Customer service is paramount in my view and this casino has accomplished it in an outstanding fashion.

Worst Casino- PaddyPower

I have nothing against them but my experience with this casino has been shocking, also I feel that the wagering requirements are horrendous for example a £5 bonus will need to be played through 340 times :/ and this only includes the stakes that account towards it and not winnings.

Best Group- 32RED

Again, my choice is based on my experiences with all casinos and the group of casinos I have never had a problem with is 32RED PLC

Worst Group- PaddyPower

Because of my experience of this casino I am positive that they should get this award.

Best i-Gaming Rep - 32RED Steve/Mark

I wouldn't be able to just say one person I have to pick both as they have been outstanding in representing 32RED as reps on Casinomiester. No problem is to small for them to reply promptly with either a solution or even advice. These guys ROCK!

Hope I've done this right LOL Its my first time voting

32RED all the way

 

[klara1968]

32RED

MOST OF THEIR PLAYERS ALREADY KNOW.THEY ARE THE BEST EVEN WHEN YOU LOSE.SOMETHING IN THE ATMOSPHERE IS FAIR.YOU WILL NOT FIND IT IN MANY ONLINE CASINOS-THE FAIRNESS...
AND THE NEW PREMIERSHIP TEAM THEY SPONSOR-SWANSEA...
GREAT.
STEVE,MARK,ALL OTHER REPRESENTETIVES-THANKS AND HAPPY NEW YEAR - FOR ME YOU GUYS ARE # 1

 

[Simmo!]

...AND THE NEW PREMIERSHIP TEAM THEY SPONSOR-SWANSEA...
GREAT...

Woah! Let's not go too far now!!!

 

[Slotster!]

Woah! Let's not go too far now!!!

Ha ha... Although massive credit to whoever it was at 32 that picked the Championship side that came up to play with the big boys. The mighty Swanselona are certainly more fun to watch than Villa these days.

In terms of nominations, I'm pretty boring I reckon:

Best Overall Casino: 32 RED
Best Casino Staff: 32 RED
Best Payment Processing System: Intercasino/ECash Direct as was
Most innovative software: Microgaming (We're spoiled by familiarity. If you take a step back and compare it to almost anything else out there - it's absolutely head and shoulders above the rest and as close to a 'real' casino as you'll get)
Best Non-Download Casino: Kerching/Get Minted/BlueSq - Wagerworks

 

[KasinoKing]

Best Non-Download Casino: Kerching/Get Minted/BlueSq - Wagerworks

I think you need to try some NetEnt casinos - particularly their new games (from the last 2 years)...

KK

 

[Slotster!]

I think you need to try some NetEnt casinos - particularly their new games (from the last 2 years)...

KK

Ok! Can you point me in the direction of a good one please? (I'm very fussy)

 

[rainmaker]

Ok! Can you point me in the direction of a good one please? (I'm very fussy)

Yo,

If you only want to try out Net Entertainment games in "fun mode", then you can do it Link Removed ( Old/Invalid) at Net Entertainment`s official site.

Two Net Entertainment based casinos are accredited, MrGreen and Nordicbet. Nordicbet is my favorite and has a full selection of NetEnt games, while MrGreen offers a smaller selection of NetEnt games (+ games from other suppliers). Unibet used to be listed, but their status is pending until they come up with a new rep.

There are many good Net Entertainment based casinos not listed on the accredited list as well, for example Betsson.com (No can do-list), CasinoEuro.com and Betsafe.com (all from The Betsson Group).