CasinoLuck deny 2000+ balance due to betting over the limit once

[hausse222]

I am very irritited because of the outcome of this case though nextcasino and casinoluck are my preferred casinos and i trust (or trusted (?) ) them

 

[brianmon]

There is one thing about this case, which has got me a little confused...

Which game would give a stake of €8.10 when the 'Max Bet' button was pressed ???

I could see a game producing a €9.00 bet, since a lot of 'Max Bet' buttons give 10x the base bet.

Some games such as DOA couldn't even produce an €8.10 stake, accidental or intentional. because of the coin denominations and the bet level being 1-4.
None of the MGS 243 way game could.

Something like Reel Steel could. But you'd have to select a 10c coin and then manually change the bet level to 9.


So, what game was being played, and what were the stakes before and after the €8.10 bet ?????

 

[Harry_BKK]

There is one thing about this case, which has got me a little confused...

Which game would give a stake of €8.10 when the 'Max Bet' button was pressed ???

I could see a game producing a €9.00 bet, since a lot of 'Max Bet' buttons give 10x the base bet.

Some games such as DOA couldn't even produce an €8.10 stake, accidental or intentional. because of the coin denominations and the bet level being 1-4.
None of the MGS 243 way game could.

Something like Reel Steel could. But you'd have to select a 10c coin and then manually change the bet level to 9.


So, what game was being played, and what were the stakes before and after the €8.10 bet ?????

My only explanation would be that he played a 9-liner at 0.01 denomination with 9 coins --> 0.81 bet. Then he had an error/disconnection and reloaded the slot after which this resets to the standard starting denom of 0.10. OP thinks it is still on 0.01 denom, goes to 9 coins and bets 8.10 instead of 0.81.

Realizes the mistake and changes back to 0.01 denomination.

Can't see any other way for this to happen.

 

[hnrkl]

Wow, so many posts, thanks all for your input and opinions. Also some of you were wondering, I did not win anything with that bet.

 

[stokes]

Presently there are not many Casino's at all, that limit the software to even make a bet over the limit..that is actually quite a recent development in some Casino's (i believe Royal Panda is one of the few that have this) but i reckon we will probably see more implementations of this soon.

I believe you meant Videoslots unless Royal Panda changed for the better since my misfortune with them (https://www.casinomeister.com/forum...d-due-to-max-bet-breach-at-royal-panda.71458/).

The reason for not many outfits using automatic overbetting protection is quite simple as I put in one of my posts to Royal Panda issue:

"You just simply wants to keep as much money as you can employing the bonus rules strictly. Afterall the confiscated money is an extra profit which comes above what you get in a normal operation (the normal profit)."

Sorry for the slight derail.

 

[SlotGrinder]

I believe you meant Videoslots unless Royal Panda changed for the better since my misfortune with them (https://www.casinomeister.com/forum...d-due-to-max-bet-breach-at-royal-panda.71458/).

The reason for not many outfits using automatic overbetting protection is quite simple as I put in one of my posts to Royal Panda issue:

"You just simply wants to keep as much money as you can employing the bonus rules strictly. Afterall the confiscated money is an extra profit which comes above what you get in a normal operation (the normal profit)."

Sorry for the slight derail.

This is the motivation behind a lot of a casino's decisions . It's not enough that they offer games which give them an edge . They also have to use dubious tactics like unnecessarily long pending (reversible) periods . Even KYC checks I think are somewhat designed to dissuade withdrawals because punters think "ah can't be bothered with this right now" and keep on gambling . I mean , they never give a shit who you are until you win , right ?
The games themselves are designed to encourage mistakes with a max bet button sitting there ready to be misclicked at a moment's notice . And they use a lot of subliminal stuff in them like the audio will go very quiet whilst on a losing streak but when you get a win or 2 (even 1x) the sound/music will jump up in volume and intensity to draw your attention to it ... anyway , going a bit off topic here I suppose but it's quite interesting the lengths they go to to try and take your money

 

[redsfan]

As i have said on other posts, I do consulting work for casinos and had a similar situation about 8 months ago with one of my clients.

Our rules were £6.25 and the customer went from one slot to another and bet £12.50 for 8 spins, increrasing their balance by £420 on spin 4. They then edited the bet to £6.25. They played through the WR and then a fair bit more. They then made a withdrawal for the full balance and this was raised by compliance as an issue. I was asked to look and advise.

We decided that in the best fair interest of both parties, that a WR of 10,500 be implemented on the customers account. Reasoning being that they had won £420 from the slot game and benefitted from it. 25X £420 being 10,500 seemed a fair resolution. We advised that as per the T&Cs we could if we saw fit, simply return the deposit.

Casinos have to realise that the T&Cs are there to help them but not as a stick to beat an unsuspecting customer.

The customer was more than happy, accepting their mistake, and lost about £500 of their initial withdrawal, but still in profit.

That customer is now a valuable customer to my client with alot of NBD (Non Bonus Deposits)

 

[SlotGrinder]

That sounds infinitely more sensible/fair than simply confiscating a player's entire balance
I know Betat employ a similar practise where they add to the WR like this


"The maximum bet applicable for these bonuses is in the value of €/£/$6.50/Kr65/Rub485. Any bet larger than the stipulated maximum amount will contribute towards any winnings, however only the maximum amount of €/£/$6.50/Kr65/Rub485 will contribute towards the wagering requirement. The wagering contribution will always take into consideration the weight of the game being played primarily, followed by the maximum cap of €/£/$6.50/Kr65/Rub485 of currency. Any wins accumulated from a wager which is higher than €/£/$6.50/Kr65/Rub485 of the specified currency will still receive their winnings, however the proportion of the win which is derived from the amount of the wager above the allowed €/£/$6.50/Kr65/Rub485 will receive a further x50 wagering multiplier added to the wagering requirement of the bonus."

I don't think any reasonable customer is going to complain about these terms ^^ it's a punishment which fits the "crime"

 

[notplayer]

maybe "human nature" is to blame in many "over-sized betting cases"? (not pointing to OP here, just general thoughts)

like
"speeding is forbidden, but I still press accelerator pedal despite cops can show up, hopefully cops will not notice"
"I feel that this time I will win, and win big - and I can do this only one bet over-sized, and later blame on mistake if they notice"
"wow such a nice girl sits opposite me in the casino but wife sits at home... OK just this time, once! wife will not notice!"

 

[theslotsking]

I read the post out of curiosity as I made the same mistake, I made a bet of $9. I contacted live support later that day who said as it was a one off it should be fine. Sure enough my $6k withdraw was approved that night.

Had I been at casinoluck would they have been so kind?

To me it appears highly likely that it was declined because it was a welcome bonus, ie non established customer. Perhaps if it was a regular customer they would have been a little more forgiving.

It also demonstrates little forward thinking. That op wont be back at that casino and no doubt some forum members from here wont frequent casinoluck. Fair enough they are going to evoke their T&C's but had they offered him a smaller amount of say $500 he would probably go back there along with others from here.

Good will goes along way

 

[syrus2]

maybe "human nature" is to blame in many "over-sized betting cases"? (not pointing to OP here, just general thoughts)

like
"speeding is forbidden, but I still press accelerator pedal despite cops can show up, hopefully cops will not notice"
"I feel that this time I will win, and win big - and I can do this only one bet over-sized, and later blame on mistake if they notice"
"wow such a nice girl sits opposite me in the casino but wife sits at home... OK just this time, once! wife will not notice!"

I already traid that fella . More than once .

Belive me , before u know , u're zitting in a chair downstairs for the hole night . !!

Deffo Not such a good idea .