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CasinoBlasters (Playtech) not paying winnings

Discussion in 'Online Casino and Poker Complaints - old section' started by JHV, Jun 9, 2005.

    Jun 9, 2005
  1. JHV

    JHV <a href="http://www.casinomeister.com/meister_awar

    Losing a Poker Bankroll on House Edge
    Perennial Traveler
    In another thread, I was complaining about three casinos and one poker room in the CasinoBlasters chain not paying around $7000 they owe me. The casinos are FlamingoClub, GrandOnline, MerlinsMagic and the poker room is GoldenPalacePoker.

    Someone suggested I start a new thread about this group as I was kinda hijacking another thread with my concerns.

    After I won big on a couple of them, they locked all my accounts. After a couple of weeks, they refunded my initial deposits only. I emailed them many times but all emails were ignored.

    I just spent 45min on the phone to the US (I live in Australia) and spoke to their security department. The guy was spoke to was really nice but he seemed to think I was part of "a fradulent group operating in my area" (his words). I assured him I wasn't part of any such group and had no intention of defrauding his casinos, explaining that I wasn't really understanding how that could even be possible, with all the security measures and technological advancements. I am certainly borderline computer illiterate and certainly didn't hack into their casinos or anything. I just got lucky and won a few thousand dollars at a few of them.

    He ended the conversation by telling me they would continue the investigation and if they find a link between me and this fraudulent group, I would not get paid. I was extremely happy to hear this, as I am certainly not linked with any criminal group of any kind out to rip them off. I just thought all their casinos were offering amazing deals so I deposited in them trying to get lucky (fully expecting to lose my deposit at most, if not each one). Instead, I got lucky at three and was really happy! I have to ring him back in a week and take it from there.

    So there is hope! My biggest concern is that this fraudulent team is going to cost me my winnings which I won fair and square. I'm not sure if he means that Australian players have all been blacklisted - but Australia is a pretty big "area" (20 million people). It would be devastatingly unfair if I don't get paid because there is some criminal team out there trying to rip casinos off. I'm still not really sure how anyone can "defraud" them and the security dude wouldn't tell me when I asked.

    I will be the first to admit I played at all the casinos because of the amazing deals they were offering. I never did anything illegal and I followed all the terms and conditions. I have done nothing wrong so to lose out on this money which I thought I'd won would devastate me obviously.

    I followed Bryan's advice and filed a complaint with Playtech but the security dude said they don't answer to Playtech so there was no point really in doing that.

    I'll keep everyone updated on how this turns out. If I lose all this money, I might never gamble online again.

  2. Jun 9, 2005
  3. Macgyver

    Macgyver Dormant account PABnononaccred

    North Carolina
    I sure hope you didn't cancel the complaint with Playtech just on the word of one "security dude." If you did, refile it ... let Playtech be the one to tell you the casino doesn't answer to them.
  4. Jun 10, 2005
  5. Verbatim

    Verbatim Dormant account

    Call centre Manager
    I used to work for a bank and would understand in any situation that they would want to check a few things due to you winning on 3 casinos. I would go nuts if it took so long and would most probably take it as a personal insult only because I know I did not do anything wrong.

    Should the situation call for an investigation I would agree with you about the 'technological advances' which should get this resolved quickly in order to stay sane. Especially where there is a 'quite' a few bucks on the line...

    I agree with Macgyver when he says you should keep Playtech in the loop.

    Best of luck with this... ;)
  6. Jun 10, 2005
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Bullshit. What you need to do is to file a complaint with Playtech, to include that comment.

    Rule #1: Get everything that they say to you in writing. Never ever ever ever make agreements over the phone, or even chat sessions. You should also ask this security dude to make this statement via email and forward it to me. I'll be meeting with some of the Playtech people next week in Montreal and I'd like to present this to them. I'd like to see what they have to say about that. :D
  8. Jun 10, 2005
  9. jimbo

    jimbo Dormant account

    car valeter
    united kingdom
    oh my god!!!!, what JHV was told, was what i was just told about 20 mins ago by the guy at the golden palace group.

    now i'm fuming, because when i was told there was a fraudulent gang operating in my area, i thought maybe there was and i was unlucky in getting caught up in it, and that it was just a case of proving my innocence. but it seems like everyone is getting this excuse. because i live in the UK and this guy lives in australia, so it must one very big gang golden palace are investigating
  10. Jun 10, 2005
  11. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Casino apologist

    :D :D :D :D :D

    It gets no better than that.
  12. Jun 10, 2005
  13. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Casino apologist
    Golden Palace have spent so much on sabotaging sporting events and abusing babies, they're running out of money

    Oh, poetic justice.
  14. Jun 10, 2005
  15. GrandMaster

    GrandMaster Ueber Meister CAG

    Mathematician by day, online gambler by night.
    Unfortunately, it seems that stupid stunts generate more publicity and hence profit than treating the players fairly. If we could get enough money together we could have a baby named "Golden Palace screws players". :)
  16. Jun 10, 2005
  17. Vesuvio

    Vesuvio Dormant account

    It looks like it's just another shady group of casinos trying to rewrite the English language:

    "Bonus abuse" (for them) = playing by the terms of a promotion at one of their casinos - and winning
    "Fraud" = playing in the same way at all of the casinos in a group - oh, and winning

    Let's hope they do the right thing and pay out all the money owed. If they want to change their promotions or ban players from future play they're welcome. Pocketing the deposits of those who lost and not paying winnings to those who won is fraud.
  18. Jun 11, 2005
  19. largeeyes

    largeeyes Dormant account

    North America
    This just seems odd. I know a lot of you hate the GP group because of their advertising methods, but they seem to be pretty reliable to me on payouts.....
  20. Jun 11, 2005
  21. Vesuvio

    Vesuvio Dormant account

    I was never really bothered with the advertising, but they took 3-4 weeks to pay out by cheque (if you used GBP) and usually didn't respond to e-mails, so I'd put them in the borderline rogue category anyway. That said, they always did pay in the end.
  22. Jun 12, 2005
  23. axelb

    axelb Dormant account


    I have the same problem with this group! They owe me 3616 usd . I won at some of the casinos in the group 29-05-2005 but have still not received my deposits or winnings. They have received my scanned information but still no money! I talked to the support and they think there is a gang in germany that cheats them. I have fulfilled the t&c 100 %. They do not answer mails anymore. Mabye I also have to file a complaint at playtech..??
  24. Jun 12, 2005
  25. mucullus

    mucullus Experienced Member

    Same problem here. I have been contacted by a player who signed up through my affiliate link. He told me golden palace is the only casino of the blasters group he has an account with. His account has been locked after he made a withdrawal.

    I would be cautious with casino blasters at the moment. As mentioned before they have never had any issues with non-payments but the current situation is a bit worrying.
  26. Jun 12, 2005
  27. jamiester

    jamiester Dormant account

    Overnight dispatcher
    Hampshire County, MA

    Gang of defrauders = people from the same country who win?
  28. Jun 12, 2005
  29. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    This group has a history of shady behavoir with cashins and advertising. As a player at these casinos I was the victim of delayed payments and absurd claims. This thread as well as many others should be a warning to all players to stay far away from these casinos. I have provided a list of them below:

    grand online
    golden palace
    24k gold
    flamingo club
    Bugsy Online
    Golden Dragon Casino
    Casino Depot
    Online Vegas Casino
    Grand Riviera
    Triple Win
    Merlins Magic
    the Six Shooter
    Top Card
    Go Casino

    My advice is to stay away from these casinos for past rogue acts and current ones.
  30. Jun 13, 2005
  31. eichmann

    eichmann Dormant account

    The conduct by this chain is even more disgraceful than it appears. Not only are they not paying players the winnings on the grounds that someone else in the same country has won, but the other casinos in the same chain where the player lost, keep the money also. A player who plays all 13 in the chain might lose $100 in 12 casinos and win $ 800 in the 13th. This last club will refund his deposit only while the other 12 keep the $100. Casinoblasters then alleges fraud and makes a $1200 profit by doing so. The chain as a group are therefore keeping over 90% of the deposits. This casino group is NOT returning the initial deposits, only the initial deposits on accounts that won. I think it might be time for casinoblasters be to pay up immediately or be rogued.
    I would guess that every single person not paid in one of the casinos lost in others in the chain, hence every single person has made an outright loss to this chain
  32. Jun 13, 2005
  33. largeeyes

    largeeyes Dormant account

    North America
    I understand people had some problems in the past, but has anyone not been paid, except for this person, recently? I have been getting cashouts in about 3 days like clockwork recently. Knock on wood, of course, since I have some large withdraws pending, but only from the last few days. I have had good experiences at the group all around.
  34. Jun 13, 2005
  35. JohnGalt

    JohnGalt Dormant account

    It sounds like there's about 4 people in this thread who haven't gotten paid.
  36. Jun 13, 2005
  37. nektar4d

    nektar4d Dormant account

    European Union
    Re: CasinoBlasters group

    The following is a repetition from a post before a few days as it is more appropriate here:

    Dear JHV,
    I agree with Vesuvio unfortunately. I have heard most negative comments around about this group. Personally I opened an account at Golden Palace just to have fun with the bonus and play all at slots (no primary game for me but the bonus is huge with neteller and thought to join just to have fun), but before I deposit, I sent them my documents so that my account is verified beforehand.
    They never responded! Even after I re-wrote them, no voice! Amazing! They are probably "afraid" of cautious players!?!
    I cant even imagine that they would answer in the rare case of me winning something out of progressive slots. If they dont need new players 1 time, I dont need them 100 times.
    7000 is a lot. Just dont get disappointed from the many horror stories you will receive, try to find some constructive advise.
    Place also a customer complaint at the playtech.com site itself. (it has helped me once indirectly). Good luck.
  38. Jun 13, 2005
  39. vedat

    vedat Dormant account

    there should be something wrong

    as you can see all the decent casinos change their bonus and terms every day makes hard for players to cash out but this group and oyster gaming stays same with 4x wagering and 8x and also increases bonus but they dont pay which one is better this will what happen if they offer %300 bonus with 4x wagering one cheats other doesnt pays its that easy

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